Saks OFF 5th
Reviews and Complaints

Subject: Order #[protected]

You have returned this dress stating that it has been worn, washed, damaged or altered. This is absolutely ridiculous. The label is still on it and, other than being tried on, it has not been worn, let alone the other three.

It was returned to you in exactly the same condition as you sent it to me. But folded and packed properly unlike the way you dispatched it both times, not packed at all carefully.

I am sorry to say this but, unless I receive a label from you to return this, somewhat immediately, I shall be forced to take legal action against Saks.

Sincerely,

Clive Warshaw

On January 21st, I ordered a pair of Amicale Cashmere Wide-Leg Pants, black in small and a pair of Amicale Cashmere Drawstring Joggers, grey in small totaling $350.38. (Order # [protected]).When I received my order it was incorrect. I received a pair of Grey-Wide Leg Pants by Amicale and a used Black Sweater in small made by Amicale. The sweater was worn and the label was falling off the sweater. The sweater came without an item number attached to the plastic. When I returned both items, I received a refund for one pair of pants and not for the pair I did not receive. On three occasions the return center failed to refund me on a used sweater that I did not order. They had the audacity to inform me that the item was worn and that the item was not sold by Saks Off 5th. The order was mailed from Saks Off Fifth, the store does sell the Brand Amicale, and preowned merchandise. If I don’t receive a refund, I will seek legal representation.

I returned a dress ordered on line and it has been returned to me. Both times no care was taken with packing it properly.

it was sent back claiming it had been worn, washed, damaged or altered. yet the label is still attached. Other than being tried on it was never worn and the other reasons are just absurd.

if the dress is not in perfect condition, it was sent to me in that condition. The way in which it was not folded nor packed properly both times it was sent to me did not help.

Unless forthwith I receive a label by email ([protected]@outlook.com) from you to return this dress, i shall be forced to take legal action. The way in which Saks has behaved is really more suited to a down market, back street shop.

I ordered a necklace as a Christmas gift and received an empty box. I immediately called Saks Off 5th and filed a complaint. My order was received on December 22nd and the complaint that my order was missing the actual necklace was placed the same day. I snapped photos of the empty box and checked my front door camera to verify nobody came by to tamper with the box. My case # was entered inaccurately by the customer service representative and denied. I called again and a new case # was opened for the item and again denied. I've seen several other similar complaints on or around this date. I believe this is an inside job. I filed a dispute with my bank and intend to take matters further. Saks needs to be held accountable and do more to prevent this type of theft.

Order # [protected]
Order Date 10/23/2022
Return Date 11/09/2022
Confirmation of return via Canada Post to Borderfree Canada
Several conversations with customer support for returns with Saks Off 5th [protected]).

- Initially told the refund had been issued to Borderfree Canada and that PayPal would need to follow up.
- Following conversation on status of refund, I was advised to contact Borderfree Canada myself [protected]).
- I received an auto reply from Borderfree Canada advising that all communications needed to be with the vendor.
- Initiated inquiry through PayPal regarding refund, status is still pending.
- last conversation with customer support for returns with Saks Off 5th confirmed that the refund was still with Saks Off 5th and with confirmation of the department manager the refund would be issued, that was 3 weeks ago.

My order number is #[protected]
It was sent out on 09OCT, 2022, now 18JAN I talked with online assistant “Agnes”.
That, we have been waiting this winter coat so long.
It’s already in the middle of winter.
Refunding is the only way to recovering my loss.
It was for my daughter.
Then Agnes filed my case, one day later, OFF5TH sent a message to me.

*

Hi ATSUHIKO,
We have completed our research on your request, [protected]. Upon further review of your request, we are unable to offer approval. Although your request was not approved, please be assured that you are valued as a customer, if you have questions please reference your case number #[protected].
Thank you. We appreciate your business.
Sincerely,
OFF 5TH Customer Service

*

OFF5TH didn’t even send out my merchandise and they denied refund.
Without showing any reason, and there was no name of responsible person about this case.
They are usually very efficient company, but this time it may let us wonder at a certain rates they might letting some merchandise MISSING to get extra income.

Order number [protected] Valentino Garavani Sequin Sock booties, for my wife to attend an Inaugural Ball for the Mayor of DC on 12/31. While we were in attendance my wife noticed something was off with the boots. When we got home, we noticed the boots were two different sizes: 38 and 38 1/2. On 1/1/ 2023 we took the boots to the Saks Off 5th in Arundel Mills Mall, Hanover, Maryland and were told they would not except the shoes because they were worn, I told them the shoes are two wrong sizes etc. They rudely told me to call a customer service. Customer service emailed a return label. On 1/19/2023 I received the shoes back saying they would not except the shoes back because they were worn. RMA [protected] was issued. I called the distribution center [protected] and spoke to Jessica. She was very rude and told me that she could not except them back and that I had to call customer service. I called customer service and spoke to Lemonique Reid she stated the best she can do is offer me 15% off towards my next purchase. I told her that this unacceptable and that I don't want to be stuck with two different size shoes.

I ordered DKNY Sneakers online on Dec 7th. The order number is #[protected]. Package was received on Dec 12th. After I opened it, I was disappointed because the sneakers do not look new and come in a broken non-DKNY box. I decided to return it and printed the return shipping label from the saks off's order page. The return tracking number: FEDEX [protected], was delivered to Saks off on Dec 20th. On Dec 22, I got an email from Saks off saying they received my return and will refund the payment to my original payment. After 15 days from the email or 17 days from the return delivery, I still do not see my refund on my Saks credit card, so I decide to chat with the Customer service Rep. On Jan 6th 2023 and chat with KOMAL. He/she said they already refunded my payment to my saks credit card but when I asked what date was the refund processed, he/she could not answer that, saying that the date was not shown. He/she gave me ID Case #[protected] and saying that "I have submitted the request. You will receive a notification of your request through email within 3 to 10 business days. If approved, you will see your refund on the original payment method within 8 to 17 business days of the request getting approved". IF APPROVED? I questioned that "if approved" sentence because like it or not they have to refund my money they owe. Within less than 24 hours, I received an email telling me "We have completed our research on your request [protected]. Upon further review of your request we are unable to offer approval". I send another email and re-explaining the problem but never get replied after 3 days. What a joke. I have had problems with Saks off customer service reps before but not as annoying as this one. The customer service is really bad and relying on "scripted answer" without even thinking and seeing what the problem really is. Today is Jan 9th and I still do not see the refund on my original payment method. I want my money.

FedEx states that my order is was damaged
I have filed a claim with FedEx
I was informed that a FedEx claim was made by Saks supervisor
Time frame is not clear, I have done everything asked of me
Saks is responsible and should refund my money
Order Number
[protected]
Placed On
Dec 22, 2022

Your company states:If you have any questions, please visit our support page for more information or to contact customer service.
Not true - I have contacted Saks several times by Chat Agent and by dialing: [protected]-
5105.
Each time I am told that I would receive my refund. Several times, I have been promised a refund. Never happened
Asked to contact the employees making the final decision and was told that I could not appeal to that person. All decisions were made in the back office and the back office was unavailable to victims like me.

So your company statement that I am able to contact Saks support is a lie
Your company must be based on lies, from Chat agents to phone agents to back office agents. One liar after another. Promises made, promises broken and no one cares.
Your conscience must be null and void to be able to tell such bold-face lies
Shame on Saks

I placed an order totaling $181.00 on 10/27/22. On 10/29/22 Received email stating order on its way. I never received the order and called to inform customer service. They told me nothing could be done and I would get a refund. I got an email from Saks asking me to rate my experience. I gave low scores for everything and stated I never received my order. A day later I received an email stating my package was delivered.

I was billed and I contested the charge. On 1/8/23 I was told I lost my appeal and will be charged for an item I never received.
Please note, I have been shopping at Saks and off fifth for over thirty years. I have no history of complaining my packages were not delivered. I am also a Saks cardholder. I find it appalling and gross that Saks would bill me for a delivery that went wrong and never got to me. Corporate business, not caring about a long time customer that will have to pay for someone else's errors.

Boot order [protected]#, which was placed on December 19th of which I was emailed a December 28th delivery date and they never came. I have called SAKS OFF 5th 3 times and still can't get any clarity on my order's whereabouts. I have since been given 3 more delivery dates via email which were 12/31/22, 1/2/23 and today 1/3/23.

An investigation was conducted 12/29/22 and was returned as unapproved without a reason and when I called customer service to get clarity on why a disapproval, I was told that the order will be delivered on 1/2/23, of which I never received. I was given another delivery date of 1/3/23 and I called to speak to an account manager and I was connected to Mary Ann Manila, who said she was a supervisor and when see to it that I receive my full refund of $91.99 in 3-5 business days.

I am so furious with saks off 5th! I placed an order on Dec 22 and received my package today (Dec 27). I spent almost $300 dollars for a14k yellow gold chain link bracelet as a present to my sister in law for her birthday coming up in the middle of January. I opened the package only to find a saks gift box and an empty dustbag inside the box! I immediately contacted customer service and told them what had happened. They asked me if the package was sealed and I said yes but the box inside the package was empty. She told me that she was going to file a claim which can take anywhere between 3-10 business days for someone to contact me and if “approved,” it will take another 10-17 days for a refund. I asked customer service if they are just able to replace the item which she completely ignored. Not even a few hours later, I received an email stating that my claim was denied. Livid, I contacted customer service yet again and they said that their guidelines do not allow for a refund. I asked what their guidelines were and they completely ignored me. Their response was that because the package was delivered with proof of delivery that they cannot refund me. Again I stated to them that yes, it was delivered (in a timely manner surprisingly), but the contents of the package were completely empty and that I wanted them to investigate this further. Again I was ignored and the customer service rep ended the conversation. Honestly, this is complete and utter THEFT! Not only did they take my money, send me an empty package, they are also refusing to make it right by replacing the item or refunding me. Because of this, they have lost a long time customer. I will no longer be shopping here after this incident. They steal customers money in hopes that it doesn’t get reported. This isn’t the first time they have done something shady. Last time they double charged my credit card for the exact same amount on different days! It was like pulling teeth to get my money back. I actually had to go through my issuing bank to get it resolved and get my money back. Shame on Saks and their undeniably sketchy ways. They are crooks and thieves who just take your money without sending you the items you paid for!

Order [protected] November 19 multicolor fur coat size small $134.99 I talked to customer service to file it and the resolution was nothing. It says it was delivered however it was not signed for and I never got. I am assuming it was stolen or possibly not delivered because they don’t have proof except saying they did. I spent probably $2.000.00 that month. And through the year spend A lot! So I would happily accept a credit refund or a jacket. No resolution is not a resolution.

This company did not deliver my package. The Lasership company marked my item as delivered. I have security cameras and proof that no one delivered my package. I reached out to shipping company who informed me to contact my shipper for help. I’ve called Saks off 5th numerous times, and they rejected my refund. A supervisor submitted a claim and I’m still waiting. Horrible Company who doesn’t believe in first call resolution! 😡

I placed an order # [protected] on 11/20/2022. My order was sent in two separate shipments. I received the first one on November 23, 2022. I did not receive the second one. It should be arrived, as per order confirmation, approximately on November 28th or 29th 2022.

When I checked online and have seen that the parcel was delivered on November 25th, I sent a message through your (Saks Off 5th) website informing, that I didn’t get the parcel. Nobody replied, even though it was promised to get an answer in 36 hours. Do you have virtual team working?

On November 28th I reported to Customer Service about the parcel loss and answered all their questions regarding this matter. In two days, I got a resolution to my request, the case #[protected] dated 11/30/22, that it was not approved. No explanations or reasons were provided.

the next day I called to Customer Service again to clarify the reasons of not approval. Representative explained that I didn’t ask my neighbors if somebody found my lost parcel. This was not true, since I did ask about. And again, after answering more questions, she opened a new case # [protected] dated 11/02/22. The result was the same – “Unable to offer approval”.

I lost my patience and I did the following investigation. I found and printed a proof-of-delivery from FedEx site (tracking # [protected]) taking from your order. This proof included a picture of the place together with the package that was delivered. So, I started asking my neighbors again, notified the super-attendant of our coop building about the theft.

The FedEx proof-of-delivery statement is marked “Signature not required”. It means FedEx is not responsible for the loss of the parcel.

Please take into account, that I didn’t expect to receive this parcel on 11/25/22, since the estimated delivery date was November 28th or 29th. If I had the exact delivery date, I would be looking and waiting during that day, because I work from home and stay in the apartment anyway. Therefore, I couldn’t take any responsibility for that theft too.

I am requesting a refund in the amount of $69.99 since the parcel got lost not because of my negligence. I believe you are 100% responsible for the loss. If delivery was required a signature, this theft wouldn’t be happened.

Sincerely,

Greta Desyatt

I'm stuck in return purgatory, and hope to save others from joining me in the eternal waiting place.

In late September, I placed an order for a number of items from Saks Off 5th, including several “Pre-Owned” / former Rent the Runway items. Because of sizing issues, I needed to return a few pieces, including a pair of Marni chunky heel pumps in red patent leather. The discounted price that I paid was $239.99. The shoes were too small to fit on my foot, therefore I was not even able to try them on. The return should have been quite easy, because I carefully packaged everything and shipped it off the day after I received initial delivery. Oddly, about a week later, I received the shoes back. They had been tossed into a shipping container that was barely taped closed. There was no shoe box, and the only padding was a piece of packing paper. The final enclosed item was a white sheet that checked off their reason for sending it back to me: “damaged merchandise.”

Well, I called customer service and explained that I did not damage the shoes. In fact, a little wear and tear made sense, because they were literally used shoes. I could not have added additional damage, because I didn't even get them on my feet. Everything seemed reasonable. They agreed to send me a return label and I thought it was fine.

This was nearly two months ago.

Since then, I've called back every two or three business days to follow up, go through the entire story again, eventually get transferred to a supervisor who promises to help, and I am assured that I will receive that return label within two business days. A few times the supervisor has even promised to call and e-mail me before close of business to confirm that everything has been handled, but no call or e-mail ever arrives.

After investing roughly 20 hours of time in making these calls over and over again, I'm about to give up. Posting this review and several others is all I can do.

At a minimum, I'd like to save others from going through the same terrible experience. I believe that Saks Off 5th’s practice of selling former Rent the Runway merchandise is reasonably new. If anyone reading this review is tempted to purchase one of Saks Off 5th’s Pre-Owned items, PROCEED WITH CAUTION.

I do hope that, someday, the return label that I was promised arrives

Wishing all of you well,

M

Please review case#[protected]

I never received an item that I paid for, even representative of Saksoff5th claimed that it was shipped and there is the recording of what was put into box.

I would like to request from you that recording and evidence that missing item from this order (Bally shoes) were in the box during shipment. In case the item was indeed placed into box and you can provide me with proof of that, I will be asking FedEx to investigate how is it possible that item was stolen before delivery.

10/30/2022

Order two items: white gold Diamond earring and yellow gold Diamond earrings

I received first one, but second one, yellow Diamond earrings cannot track it and they said there was some problem because they cannot track it since 11/3.

I called the customer service almost everyday and I also talked with one of the supervisor, James.

However, after he gave me the case number, then I received decline my refund money for missing my earrings.

I paid 249 dollars (before tax), but the company does not money back to me.

When I talked with the representatives, they said same thing, the package will arrive today by 7 pm; however, the arriving dates keep changing everyday since the package stopped on 11/3.

I do not know what to do, it is already 11/18th…and the customer service is really bad…

Do you know how to get a refund my missing item?

I placed an order on 7/30/22 and I tried to return the items at the Saks off fifth store at Bridgeport in Tigard. They were not able to return it due to a glitch in the system. The salesperson printed the return label and sent the item back to Saks off fifth return dept for on line purchases. Order# 41236229BR892512Y

I had paid for the purchase on my Paypal Credit (refererence [protected] ) In the meantime I went ahead and paid my full paypal credit account for 598.00 on August 30th so that I would not be charged interest. I have talked to several people in your escalation dept and also Paypal. I wanted to get a credit back from Saks on Paypal since it was my original form of payment and this was not a final sale item. Paypal sent me a gift card which is frozen and I cannot use.

the gift card number is [protected] the pin is 6150

Saks off fifth escalation dept says it was frozen again because Saks credited my paypal account on 9/30/22. The confusion is that I paid the full credit transferred out of my wells fargo account ending in 2947 in order to pay off the credit so I would not owe interest and be late on the payment. I still have not received the credit via paypal. Since this was such a hassle I just told the escalation dept to unfreeze or issue me a store credit (gift card) they said they unfroze it and n ow it does not work. Saks owes me the full amount of $599.98. I have been dealing with all of this since September. If this is not resolved swiftly then I will file complaints with the FTC and also small claims court. I will also file a complaint with the attorney general's office. This is incredibly terrible customer service and I will be letting everyone I know that Saks is not a store to shop with. I am terribly frustrated and this is pure FRAUD.

paige stefani

[protected]

you can also look up April with case [protected]

07.20.2022 I got by mail my order,a large box was without damage but watches box inside was empty without watches.Five times i did calls to customer service (saksoff5th),they registered a complaint and should have answered me within 3-5 days.Today after 10 days I don't have any information from them.I lost my time and my money $763.80.

Jul 14, 2022 Order #[protected]

$763.80Wall Street Stainless Steel GMT Swiss Automatic Bracelet Watch