Samsung
Reviews and Complaints

I purchased a Samsung Front Load Washer in November 2020. I also purchased an Extended Warranty. Within 6 months, the wording began to rub off the control buttons on the front panel. I can no longer Read the Start button or the information on the other control buttons, such as the "child control lock". It is difficult to operate this machine without knowing the purpose of each button. I contacted Samsung directly in May and June 2020. I also contacted the extended warranty company in June 2020. Both told me that Samsung will not cover this defect under their extended warranty, because it is a "cosmetic" issue. I do not feel it is cosmetic as I cannot locate the buttons to operate the machine or the "child control lock" because the wording has rubbed off and I did not know the functions of the buttons, without the wording. Samsung told me I have to purchase a new control panel, on my own.

Samsung gas range model NX58R9311SS/AA, serial number 0GJ67DDN5005700

The range had several problems. Most were resolved. One was not and it is a dangerous one. Occasionally the gas will come on but the ignition does not. The first time scared me, I turned it off, waved around the stove to dissipate the gas, but still was afraid to turn it on. It has happened occasionally since then. We were told this cannot be fixed. I could not demonstrate this since it only happens occasionally. The other problems that were resolved were as follows. When the ignition for a burner is turned on, all the ignition burners come on. We were told this cannot be fixed. The knobs turned so easily that leaning over the stove moved them and the burners came on. For this we were told to get child safety covers. Jill Huston, [protected]@aol.com

I would like to make a complaint about the Samsung Galaxy A21 Phone. I have had nothing but issues since I have had the phone. The battery port has been changed once already and now my phone will not charge correctly. I have corresponding documents to provide information on what I have tried. I really need
a phone that I can have working for the sake of my children. My email is [protected]@gmail.com and phone number is [protected]

phone keeps stopping to charge the service centre reapairs it. happenned 4 times in 6 months for the same fault.
They just do some temporary repair and again same problem happens. Samsung will not replace the phone.
The life of the phone probably is only one year with frequent repairs. Every time you go to the service centre it is a struggle to get it repaired

My Samsung dryer developed a crack in the dryer. I called Samsung (May 21st) and it was under warranty. I was informed that if it was my fault, it would not be covered. As the dryer is less than a year old, I have taken care of it and not put any heavy items, no shoes, etc. in to dry. I was told that a service call would be set up (ticket number [protected]). After several days of not receiving a call back, I called Samsung again and was told that they did not have anyone available in my area that I would have to find someone on my own. I have a text message on May 25th from a Joan B. Samsung Service Dispatch Team (phone number [protected]). I spoke to someone else and asked them the process and told that I could schedule a service call, and then find out the cause of the issue. If it was found to not be my fault, then I would be reimbursed. I asked them to refer me to someone and was told that I had to find someone on my own (I believe this ticket was created on June 4th Ticket number [protected]). After locating a local repair man (Mr. Brummett) to inspect the dryer, I was told that it was a defect in the metal and that I could not have caused this. I then called back to Samsung to report this and was told that there actually was someone that they could send out ( A & E), and that this would be scheduled. I was also told to send in the receipt for payment of the repairman that came to my home and I would be reimbursed. After that, I received a call from the company that Samsung had contacted, and was told that they had a order that my dryer was in warranty and they would go ahead and order the parts to be delivered so that they could repair it the same day of the service call (scheduled for 6/14). After receiving the parts, I called Samsung today to request reimbursement for the first repair service fee and was told that it was not going to be reimbursed, I had been "misinformed" and that this would not be covered. I insisted to speak to a supervisor, and was told that he (Gustavo) was not available for the call, I then insisted that I speak with any supervisor and after a hold, I was told that there was none available but a call back would be scheduled. Now I am going to be out the cost of the first service call, which was approved of by the company, and also no coverage of the repair even though it was found by a repair man to be defective metal. Please help. My contact number is [protected].
Thank you,
Mary Jo Westerfield

Good Day

I handed in my phone by Samsung Rivonia/ Sunninghill to be repaired as it was not switching on and I hand no idea why. The phone is still under warranty.
After a week or so I received a quote for over R 5000.00 to have it repaired. I disputed this asking why I have to pay that huge amount. I called the service center and spoke to a very rude lady that said my phone is bent and if I am not happy with the feedback I can take the matter further.

I then contacted the Samsung complaints that also refused to help me and came back saying that the phone is bent and it is dented. They refused to look into the matter further.

So first it was bent and now it has a dent. I highly disagreed with this. I decide to go and collect my phone to see for myself what is going on.

I took my phone but it in my bag and when I got home I looked at my phone and I broke down in tears. My hone was bent to no extent - there is no way in my right mind that a person phone can be so bent without noticing it. If my phone was that bent when I gave it in I WOULD HAVE noticed it. But now not only is the phone bent it can not close at all at the back. This is a new phone that has never been opened up before.

So they damaged my phone and now I just have to sit back because Samsung is such a big company and they can just bully their customers the way they want to.

I am not leaving this matter I want the technician that damaged my phone to be help accountable for it.

I will be escalating this matter to each and every samsung complaints around the world to let them know what Samsung is doing here in South Africa.

I have the dark band going up the left side of the screen that's a well documented issue. I spoke to CS. They offered a partial refund which is actually a credit given I have to use it on the Samsung website to purchase another Samsung product. This TV is less than three years old! To add insult to injury, the CS rep NEVER told me the unit would have to be picked up by Samsung before the PARTIAL credit was issued. I was told it just had to be approved and then "don't dispose of the unit. They may or may not want it back." So now, I can't order a replacement for this defective unit until Samsung decides to get around to picking it up and then wait some more for them to process that "return." Utterly unacceptable for a fairly new product with a known defect. I have never been so disappointed in a company. Samsung needs to take responsibility for their manufacturing mistake and not punish the consumer.

Model: NQ70M6650DS/AA
We purchased this appliance in April 23rd 2019, and it is now non-operational due to a code C-A2. I just cannot believe it went out this quick only 2 years. Quite disappointed! I wonder how many of these have the same or similar issue and how long they last. Paid a pretty penny for it too! It must be high since we cannot seem to get a Technician out here soon. they are scheduling us out over a week before they can send someone! If the demand for repair is this high and not enough technicians to help support the demand to be over a week out, it leaves nothing but a bad review.

I have all Samsung products, regrettably. All purchased in 2015.
The refrigerator is Model RF-263TEAESG repeatedly freezes up due to the top ice maker and now the bottom ice maker is out too. I've had this fridge serviced many times through my home warranty. And I'm sick and tired of spending my money on this defected product!
The oven has been a nightmare as well, Model NE59J7630SG. The mother board has gone out twice, once it burned up causing the house to fill with smoke. The convection fan motor has gone out and now the top heating element is out causing my cook times to take forever. I also have had this oven repaired several times. Samsung should not be making appliances!

I spent an hour today trying to mirror my IPod or IPad to mySamsung TV only to find out after two calls to the service center, that Apple products are not compatible with Samsung TVs. I have been able to do so with Sony TVs and others. This is the LAST time I buy a Samsung product. What a stupid policy. You tell me I use too many CAPS. Thank you for the English lesson. I taught university in the USA for 40 years.

Our Ice Flapper kept opening and shutting, after looking online, it has come to our attention that Samsung Refrigerator has a problem with this and should probably do a recall. A tech came out and literally just disconnected the wire to shut it down because he has to order a new door to fix the ICE FLAPPER. I told the Rep on the phone we would need this as I read all the complaints. Big surprise we need a new door because of the ice flapper, not because we need a new door! This is very frustrating as this is why we do not buy Maytag products as they did this with their cooling element, they hoped that your warranty would run out before the problem occurred, this is what we feel your company is doing. I love your products up until this point, we should not have to pay for a new door because of our ice flapper, that you are well aware malfunctions!

I visit Samsung.com for the first time to purchase a Galaxy S21 Ultra Smart Phone. I learned while bowing the site that they offer a 30% discount for government employees plus a discount for you my Galaxy S8 smartphone. When I clicked to check out it directed me to a site, ID. me. I thinking, what the heck is this? I thought I clicked on something wrong our perhaps I was directed to a site to intercept my credit card information. So I closed it and reopen Samsung.com and attempt to check out again. One would think Samsung would advise customer this was part of the government discount process, ID. me. Fast forward, I created a ID. me account, my government email was confirmed, however at check out Samsung indicated Government discount not available email not confirmed. I spent almost an hour with customer service via their Chat which was basically a waste of my time because I received no resolution nor their so-called government employee discount. Afterwards, I decided to googly ID. me complaints and read some of their thousand 1 STAR review consumer complaints as well as a few thousand consumer complaints about Samsung products and services. My complaint is, why offer a government employee discount using this ID. me a third part site, that obviously show negative results. I'm not applying for unemployment benefits or DMV transaction or any of the items necessary to use ID. me, I was a customer attempting to make a purchase from a website. Samsung has made it impossible to receive their so-called government employee discount by using this ID. me third part app. I think it's an advertising tactic to lieu people to their site due to bad reviews of their products and services and are aware of ID. me unreliable verification service. At the end of the day... I was a VERY disappointed Samsung customer who decided to dismiss the idea of a Samsung Galaxy S21 Ultra and consider my $1100.00 investment in Apple's iPhone 12 Pro Max smart phone instead.

1)No cooling, Model Double door, SAMSUNG refrigerator no 033E RT36HDRZESP/TL

2)Repeated complaints aleast 20 times. youe technician also visited and changed the sensor atleast 10 times. Again there is no cooling. Fundamental problem is not identified. If it cannot be set right i will accept it. please escalate take prompt action

3) I am Dr Sivathanu Pillai, Regd. Mobile no. [protected] alt no. [protected]
E mail [protected]@gmail.com

I live in Istanbul Turkey. I needed a battery for my galaxy J2 Core phone. I was referred to a Samsung service in Avcilar, Istanbul. I purchased a Battery, thinking that it is the original battery. Then I asked for guaranty and the receipt but they avoid doing that, indicating that there is no one to give me receipt. I was there during the work hours around 3:00 PM. there was a bout 10 sales representative and not one person to print the receipt? I Knew something was wrong! I said I won't live the store until I get it. But they ask me to leave the store without printing a guaranty and receipt. It was very insulting . I am 59 years old. Their behavior was not acceptable!After one hour they gave me a receipt which I haven't rea it yet since my eye glasses is lost.
It has not been two days yet, and the battery is not working. I do not want to spend money to go the service by taxi since it is very far rom where I live because of the Covid-19 situation in Turkey. Plus, I spent so much money to get an original Battery so I can't be bother in the future. This seems like the battery is not original. They are representing Samsung! I am not going to be quiet about it. I will take legal action for insulting me and selling me a fake product. Is this what Samsung is?

Samsung is suppose to be my company. The company stole my information and took advantage of the situation. I want my things back.

In December of 2020, I contacted Samsung customer service directly on their website because I wanted to purchase a television that was compatible with the MLB Channel. The Samsung customer service person recommended a television and assured me that it was compatible with the MLB Channel. (I have a copy of our chat)

The baseball season did not start until April so I could not test it out ahead of time. Turns out it's not compatible, your salesperson was wrong! Now it's over the return period. I contacted Samsung and was told there's nothing they can do. I would not of purchased the television if I knew it was not compatible. Samsung will not accept responsibility for their salesperson's mistake.

I purchased the new Samsung Z Flip Phone in November, 2020. It arrived defective. The battery wouldn't charge and the sensor wasn't responding to most tasks. I was sent a "loaner" phone immediately and a label to return my phone for repair. I received my phone back and the battery worked great. The sensor still had issues but I felt I should give the phone and myself some time to get acquainted before having to go through another repair situation.
In April of this year (2021) I sent an e-mail indicating my phone was still not operating properly. I received a reply with a phone number to contact to get the phone repaired.
This is when my problems began. I was told I wasn't allowed to have a "loaner" phone unless I paid $2, 000.00 to use it. I was sent a 2nd day air label to send the phone back to Samsung for repair. There are not facilities in Las Vegas that repair the Z Flip Phone. I was promised that when the phone arrived it wouldn't sit in line awaiting someone to repair it. It would be attended to right away. I took my chance in hopes that I would have my phone back within the 5 days quoted. I sent my phone in on May 19, 2021 and received an e-mail from Samsung on May 20, 2021 that the phone was received. This was great! I hopefully will have my phone back by the following Tuesday, May 25, 2021. Well, on Tuesday I hadn't received any correspondence from Samsung so I called. I spoke with Santos who said he was holding my phone but had to wait for me to pay for the repair work before he could do anything. I was never directed to contact anyone to pay anything. After over 2 hours of being transferred to Asurion by Santos, back to Samsung from Asurion and again and again and again, well over an hour had passed. I was literally in tears. I'm a 62 yr. woman who lives alone and runs a company and I don't have a phone! t's not only frightening but uncalled for. I finally reached the original girl that sent me the return label from Samsung and thankfully she remembered me. She said to me in a matter of fact way that I have to pay to have the phone repaired. Why didn't she tell me that in the beginning? Why wasn't I contacted to make a payment? I asked her why I had to pay when my phone is still under warranty and I have the Care + plan. Her answer was that I didn't tell her that. I did tell her! Although I disagreed I made the payment and she told me the phone would be repaired that day and sent out 2nd day air to me. I never received a confirmation that the phone was sent. I called this morning and after an hour and a half of being passed around and disconnected I reached the same girl who told me that there is a 24 hour wait time after repair. Why didn't she tell me that yesterday? Then I wouldn't have to waste my time this morning.! She insisted she did tell me. I asked her to get the phone recording and she had nothing to say. She did promise to follow up with my phone and send me an e-mail one way or another sometime around 4:00 pm today.

First of all it is nearly impossible to get to anyone that knows anything. They run you around from dept. to dept. and never get any satisfaction. On april 23rd I complained that the range I purchsed was dented. It was past the 15
day period because I was redoing a kitchen. They put me in contact with someone that said they would refund 10% of the purchase price... They did not. When I called today May 26th, , , they professed to know nothing about it. I was on the phone for over an hour... talked to many different people and none knew anything relevant to my call. Samsung customer service is the worst I have ever experienced. HORRIBLE!

Dishwasher which is under warranty

I called Samsung about my dishwasher not working they send out four different technicians on four different times and the last time they sent out two technicians and couldn't figure it out, and said we can't fix it.I've been dealing with this for 2.5 months, and I haven't had a dishwasher. Samsung told me they're gonna have to send somebody else again to fix it. At this point I'm done. I asked to replace or a refund and They said Replace it . Then a couple of days later they said we're going to give you a refund it will be in the mail in two days. They call me today day and said we can't replace it with out a pitchers, and then we can review your refund. the customer/Communication service is horrible. I'm not sure if I'll ever buy a Samsung product online again.