Samsung
Reviews and Complaints

I did my pre-order of samsung galaxy s8+ on 21st of April through garden city samsung gallary just to ensure my self with payment and process of ordering. same day successfully ordered got confirmation email saying it will be shipped in 1-2 business day via express post i can understand the delay of 1 day due to ANZAC Day however, i still dont have any update of my pre ordered samsung galaxy s8+ did speak to samsung australia customer care over the phone and also live chat with samsung australia the answer i received "this could be delayed due to overwhelming demand for our Galaxy S8 and| S8+ pre-order" my point is why would samsung say on your confirmation of pre order email and on their own pre order sale of Samsung galaxy s8+ web page it will be delivered in 2 business day. i am really disappointed with the service and not happy with the samsung at all.

I bought for my sons 2 galaxy s7. After a short time in one of them the glass of the rear camera had shattered spontaneously. The phone has never been dropped. It was very disappointing... Anyway, we went to the israeli agent sinai (http://www.samsungmobile.co.il/) store and they convinced us to buy a warranty for the 2 mobiles even that they probably knew it is a quality problem of this phone. They have told us the warranty is valid as for a new mobile so we agreed for the deal. A few weeks ago began troubles with the same repaired mobile. We approached to the store to fix it when we received an answer it is out of service and we can get a new one by paying 1900 nis and my question is why? Why does samson don't take the responsibility of its quality production although the warranty is still valid?☹️☹️☹️☹️☹️

Good Morning

This serves a s a complaint about my utter dissatisfaction, lack of client service and pure disregard for me as a client. Read the below and we can chat after wards please.

Vino Garach
[protected]
[protected]@vodamail.co.za

From: Vino Garach
Sent: 20 April 2017 08:23 AM
To: 'zaservice' ; 'vgarach'
Cc: gino.[protected]@gmail.co.za
Subject: RE: Service vs money grabbing
Importance: High

Good Morning

I have not received any positive feedback. Please can I have your director’s e mail address? The client service is non existent

From: zaservice [mailto:[protected]@samsung.com]
Sent: 18 April 2017 01:39 PM
To: 'vgarach' ; Vino Garach
Cc: gino.[protected]@gmail.co.za
Subject: RE: Service vs money grabbing

Good day Gino Garach,

It seems we were in contact with you and one of our senior customer service executives have given you feedback with regards to the query logged via email.

Please advise

Kind regards

Zaservice Team

From: vgarach [mailto:[protected]@vodamail.co.za]
Sent: Sunday, April 16, 2017 9:57 AM
To: Vino Garach ; [protected]@samsung.com
Cc: gino.[protected]@gmail.co.za
Subject: RE: Service vs money grabbing

Still no feedback?🤔

Sent from my Samsung Galaxy smartphone.

-------- Original message --------
From: Vino Garach
Date: 10/04/2017 15:35 (GMT+02:00)
To: [protected]@samsung.com
Cc: gino.[protected]@gmail.co.za, [protected]@vodamail.co.za
Subject: RE: Service vs money grabbing

Good Afternoon

Since our last conversation, the gentleman who called me as going to sort this out for me. Please advise where are we with this?

From: Vino Garach
Sent: 06 April 2017 04:06 PM
To: '[protected]@samsung.com'
Cc: 'gino.[protected]@gmail.co.za' ; '[protected]@vodamail.co.za'
Subject: RE: Service vs money grabbing
Importance: High

Good afternoon

It’s been 24hrs plus since I sent this mail and had no response. Can I have the mail address for your directors please?

Regard’s

From: Vino Garach
Sent: 05 April 2017 03:31 PM
To: '[protected]@samsung.com'
Cc: 'gino.[protected]@gmail.co.za' ; '[protected]@vodamail.co.za'
Subject: Service vs money grabbing
Importance: High

To whom it may concern

I trust that my mail finds you in better stead then I am in

It is with great dismay and aggravation that I write to you. I have been a sworn Samsung client and very loyal to the Brand for many years. Almost everything electronic I have is Samsung branded. After staying loyal to the brand and suffering many issues in the past and having to dig into my pockets all the time I have come to the end of my rope with this.

One of three Samsung smart watches that I own was taken into a Samsung store at the mall of the south to have a loose strap sorted out because of the band coming loose on the casing side. The store was willing to help and said it would be done at no cost. The unfortunate thing is that at the time their tool had just broken and then referred my son to your Constantia branch. The mall of the South manger said it would not cost anything.

Last week I was called about this watch from your Contantia office and I told them I don’t have a quote and did not know there is a cost involved. They apparently sent the quote to me son. The price tag attached to the repair which was told to me on the phone I find absurd. Firstly, the problem was known and needed no searching or investigation. Secondly the problem was pointed out and all that needed doing is that the clip be reinserted. The mall of the South was going to do this over the counter whilst my son waited for it. Constantia booked it in and when I was told about the ludicrous cost I said no way will I pay and that I’d rather collect it as is.

Today im told of another R 200. Plus payment to be made for investigation work in their workshop which is also a load of croc. After so many years of buying Samsung products and staying loyal to the brand im expected to pay for work that would not have taken more than 10 minutes to undertake. I find the cost to be way overboard, unfair and unjustified.

If this is how Samsung treats loyal clients and brand pushes which I am, then I would not buy Samsung again and rather switch to Apple. I am not happy to pay for this repair and after all the support and loyal buying of your brand, I do believe that Samsung could do this repair at no cost. Unless client service and satisfaction is not in Samsung’s business vision.

I do hope you will do something for me in the aforementioned case. I don’t expect to be cheated this way by your outlets for something simple as a loose strap.

Looking forward to your positive feedback

Job number- [protected]

Vino Garach
[protected]
[protected]@vodamail.co.za

Dears,

kindly note that its the most horrible service i have ever faced in my whole life.

first of all i want to explain the complaint, my phone fell in the water on 5th of April so i went to the nearest branch on the 6th, they gave me a receipt and they informed me that they will call me the day after however no one called me and i went there by myself. after a long discussion they take my signature on acceptance to fix the mobile with cost 320 EGP and they informed me that i can call the customer service after one day to see the progress. i called the customer service on the mentioned time and i was shocked when the agent told me that i have to go to the branch as they need my acceptance to fix the phone with cost 350 EGP, so i informed the agent that i already sign for this and the cost is 320 EGP not 350 EGP so i asked for the supervisor to escalate the call but she informed me that the supervisor is not available which so weird cause i think they have more than one supervisor in the shift. then i hanged out the call after 5 minutes they called me and they extend apologizes about anything so i told her that i really need to know what is going on with my phone and she told me that i have to call after three days to get feed back. so i called after three days and i was shocked again that the agent didn't knew anything about the complaint that i already submitted so they told me that they will send Urgency request to hurry up the maintenance center and someone shall call me. the day after someone called me to follow up with me however she asked me the weirdest question which is ( sir you need to know whats happened till now with your phone?) for god sake what is this question of course i need to know. after all of this no one called me and its been almost 9 days and i dont know anything about my phone so please i need an answer regarding the above.

I am disgusted and appalled at the service I have received from the Samsung Smart care Centre in Riverhorse Valley.
As far as my understanding goes, the unit is covered for ADH.
I had dropped my S7 Edge and sent it through to Samsung for my warranty repair, I received a call 2hrs later telling me my Motherboard has been damaged, therefore the unit will not switch on and it will cost me R5000.00 to replace. When I had queried it saying that I was using my phone after the fall, I do not understand how the unit can stop working, I was told that when the unit was put into an oven components from the board fell off.
I then advised I cannot replace the motherboard as I have information on the unit I require. I was then told they will try and revive the unit (Curious to my thought). I received a call few minutes after saying my phone is now switching on but the camera does not work, and the phone freezes. I was a bit concerned, as my phone was working when I had it, then Samsung says it went dead, they phoned me back to tell me it came on but now certain features are not working. I then had collected the unit, unrepaired and to my surprise the unit was in pieces, my frame on the inside was broken and screws missing. is this the type of treatment Samsung gives their clients.
I don't see how it is my problem, and why I must fit the bill if components from the board fell off when Samsung put my phone in an oven, and the unit went dead while in Samsung's Position, when it was working fine in my position, except my screen had cracked. What type of people do they have working on our units. This is absolutely unacceptable. What is the point in Samsung offering an ADH if we need to pay for their mistakes.

Good Day

I have received the most disgusting service for Samsung the Grove. My device has been booked in twice at Samsung the Grove and returned to me with a faulty screen where the screen goes Purple. After being possession of the phone for a few days since getting it back from Samsung the screen once again went purple. Please note that i have all the communication via email where they confirmed that the screen as in fact faulty. The screen has once again gone purple and i am now told that this is due to a cracked screen which i find absolutely ludicrous! I am told i must pay for the repairs! I have been dealing with Mike Horwitz who simply referred me to Samsung head office. I have attached a small piece of an email and the balanced of the emails will be sent to the relevant media outlets outlining what has transpired.

I have attached copies of previous correspondence in this regard.

Thanks

Never ever buy any samsung product!

Samsung electronics america, inc.
Office of the president
105 challenger road, 6th floor
Ridgefield park, nj 07660

Dear sir or madam,

Reference: samsung customer service ticket # [protected]

We are writing with regards to the samsung electric range which was purchased on 09/05/2015 at best buy in fredericksburg, va. This range is not of satisfactory quality and is not fit for use due to the following problems:

Product description:
Samsung electric range
Model # ne59j7850ws/aa
Serial # 0c8n7dcg301183d
Purchase date – 09/05/2015
Purchased from – best buy store # 166

Problem:
This electric range was purchased for a kitchen remodel that also included a samsung microwave, dish washer, and refrigerator. Due to construction delays involved in our large kitchen remodel project, the appliances were actually not delivered until january 12, 2016 and then installed sometime after that date.

On march 23, 2017, the range was being used to boil water in a metal pot. The glass surface over the burner fractured, and left three pitted holes in the glass top of the range. The burner was immediately turned off and has not been used since. Samsung support was contacted and a ticket was created; the repair was approved under the existing 5-year warranty for the cooktop. The repair provider (Virginia electronics inc.) called and requested pictures of the damage. Pictures were taken and sent to them that same day. Not long after the pictures were sent to samsung, we received a notice from samsung support stating that the approved repair had been rejected and that the ticket had been cancelled for the following reason:
(Copied from samsung ticket)

Status was changed into pending by eddie. Columna. Sea on cs-portal • this unit has been physically damaged.
Authorization for part requested rejected. • this type of damage occurs when there is a minimal load or no load in the cookware and is most commonly caused by enamel or aluminum cookware. Aaaprovided cx email address. Sw lm for cx to collect pics. Bf printed for triage. Bf the glass has a big hole in the middle of the burner was the issue on previous
Ticket. Bf covering parts only saw what is issue tc sms message successfully sent : samsung transaction [protected]. The repairfacility has accepted your repair. Asc phone [protected], asc will contact you within 2 business days. Ticket notice e-mail was sent to asc no fast track manual for the model code in-home repair ticket confirmation e-mail was sent to customer

Of course, the glass top is physically damaged and can’t be used. I do not have a range on which meals can be prepared, and the stated explanation of “minimal load or no load” in the cookware is untrue. The cooktop has been treated with the utmost care and used gently. The stated reason for the damage is not a precaution included in the user manual, and nonetheless the water in the cookware was substantial and not dried up when the damage occurred. This unit replaced a kitchen aid glass cooktop which we managed to use and care for without experiencing any such issues over a 10-year period of time. This samsung cooktop clearly malfunctioned.

We would like samsung to honor their warranty of 5 years by replacing the faulty cooktop with assurances that it will not happen again. We understand that we are liable for the labor cost.

After speaking with someone from "the office of the president", I was once aging told I did not have enough water in the pot and samsung would not honor their warranty.

Will someone join me in a class action suite?

In April 2017, I bought from home depot in parkville Baltimore Md, a set of Samsung washer and dryer, I have not enjoyed using the washer because the washer does not wash properly, in fact it does not dispense the soap on the cloth, meaning it does not get soapy at all. All you see is plain water running down the side of the glass through the hour plus circle of the wash. you can tell the cloth is not washed. I called home depot, they said I should call Samsung. Samsung says unless, there is a defect, or damage, there is nothing they can do. I got credit to buy this washing machine only to end up going back outside to wash in the laundry marts, not fair at all. this is double jeopardy. I need them to give another washer, that produces the expected result of washing. just give, even a basic one, I will take it.

My Samsung experience has been entirely and exceedingly dreadful for these past 4 months. To begin with my story, I purchased the Samsung top load washer machine (Model number: WA40J3000AW/A2, Serial number: 0DLC5AUH413683T) from Lowe’s on July 30th, 2016 for my first apartment I moved into in August. For the first couple of months, the washer had it’s pros and cons. Pros included the cleanliness, design, and cycle time. Cons included the chiming when the clothes were finished and how noisy it could be when the clothes were spinning. Overall, I felt like I had made a good purchase for the price. However, I was informed in November 2016 of the recall that had been announced, which applied to my washer. A couple weeks later, I noticed the washer abruptly stopped and the clothes didn’t go through the spin cycle. I immediately thought it was because of the recall. I called Samsung a couple days later to have a technician come out. A recall technician apart of Dish Network came out on November 27th, 2016 with a recall kit. I asked the tech was the issue of the clothes not spinning because of the recall and he replied by stating that it may or may not but he was only aware of how to fix the recall issue and that if the clothes did not spin after, that it was a deeper issue. I was then told at this point my warranty was extended due to the recall. Sure enough a couple days later, the washer began to malfunction again with the clothes not spinning. I called Samsung again to set an appointment for a tech to come out to fix this “deeper issue.” A technician by the name of Sam from Appliance Professionals, LLC came out on December 6th, 2016 to "fix" the spinning issue. He advised me that a “clutch” for the washer needed to be replaced in which he switched. I believed my issues had come to an end. After about 2 cycles and a couple weeks later, the washer began to malfunction yet again. Tech #3 came out from Sloan Appliance on December 20th, 2016 to correct the same issue. This technician advised me that there was another part that needed to be replaced and stated the tech before replaced the wrong part. (Surprising?) The tech came out a couple days later to replace the part. The washer worked for exactly 1 cycle. However after, you guessed it, the washer began to malfunction. At that point, I was just ready to receive a refund. I called Samsung numerous times about this matter for the past 4 months to get absolutely no where. On January 4th, 2017, I spoke to Violet (Ticket number [protected]), who told me that a person from the Executive Customer Relations department would give me a call within 48 hours to try to figure everything out. I asked if I could speak to somebody within the department and was told that they only make outbound calls. I never received a call. On January 7th, 2017, I called again and spoke to Charlie. (Ticket number [protected]) Charlie assured me somebody would call me back within 72 hours with a solution to my problem. I never got that call. On January 18th, 2017, Donnie from the Executive Customer Relations department emailed me and apologized about the mishaps I had endured up until that time and discussed that neither an exchange or refund could be fulfilled, with the only option being to get a rebate or get it repaired again. I sent an email back in summary stating how furious and upset I was about a new washer I had purchased becoming defective and not being able to get a refund for it. I also stated that something had to be done because it was unacceptable to be told I could not get a refund for a defective brand new washer. Donnie responded back kind enough to state that a refund process could begin and a tech would have to come out to deem the washer unrepairable in order to go forward. I scheduled the tech to come out on February 1st, 2016 specifically stating the reason to come was to deem the washer unrepairable and to make sure it was defective. The tech came out on that day and did what he could to try to get the washer to spin, stating that what he tried did not work. He stated that the information would be given to Samsung and the company would give me a call. A couple weeks went by and no call was received. (A pattern that occurred every time) I called the service company, Appliance Professionals, LLC to check the status. I spoke with a manager named Allison and she stated that the work order had no notes of the washer being deemed unrepairable and the tech stated that I told him not to work on it. (INCORRECT) I assured her that this was not the case and that the washer was supposed to be deemed unrepairable. Allison told me that she would talk to the tech herself and get the details and give me a call back. (Never got the call) On February 16th, 2016, I called to check the status and another representative of the company told me Allison called Samsung to let them know about the washer being deemed unrepairable. I was given a ticket number to get the status of the refund ([protected]) and a specific phone number this time. [protected]) I called Samsung that same day and after being transferred back and forth, I told the numerous reps I needed to speak to somebody within the Executive Customer Relations department. I got transferred to a representative by the name of Raven, who stated she was close to the department. Raven stated that a receipt would have to be emailed to: [protected]@sea.samsung.com to move forward with the process. I received yet another new ticket number. ([protected]) At that point in time I felt like I had finally gotten somewhere. Note, I bought this washer on July 30th, 2016, and the words on the receipt were heavily faded. I asked Raven if the receipt would still be accepted and she stated it would. The same day, February 16th, 2017, I sent pictures of the receipt specifically stating I tried my best to capture the price of the washer. Two days went by and I didn’t receive a response. I called Samsung and a rep by the name of Briana stated that the note in the ticket said that the receipt was too faded to process or verify the purchase. Great. She told me to send a new copy of the receipt and I received yet another ticket number. ([protected]) My next step was to go back to Lowe’s to get a copy of the receipt, which was a fail. I was told that receipts older than 6 months could not be found in the system or printed. I asked for some type of proof of purchase and received it with the price, delivery time, etc. PROOF. I immediately sent this to the [protected]@samsung.com email as stated to do, and adding my phone number for contact purposes at the end. After sending in the documentation, I still didn’t receive any response via phone or email. I then again called Samsung and was told a call was placed to me a day before. However, the rep stated an incorrect number that was used. I gave the correct number and the rep stated that it was within the system now and I would receive a call. (Surprise, no call) The very last time I called, on March 15th, 2017 to get the status of my refund, I spoke to a woman by the name of Willy within the Executive Customer Relations department. She informed me that the proof of purchase form was received in the email, however, the service company who came out on February 15th (Appliance Professionals, LLC.) to deem the washer unrepairable did not state that this was done in the notes within Samsung’s system and a refund could not be processed without that documentation. My patience had run as thin as it possibly could at that point because I went through all of the trials and tribulations just to get back to the beginning of the matter, which was NOWHERE. She explained she could call the company to understand what was going on, which she did on the other line. She explained to me that Appliance Professionals LLC stated that the tech did not state the washer was unrepairable, but that a new washer was “preferred.” PREFERRED. Common sense would tell anybody that in other words, the washer was defective enough for it to get replaced. Willy did not agree with the “underlying message” within the statement. I expressed my irritation and explained what I had gone through up until that point. After explaining, she sat silent. Willy did not help me whatsoever, and repeatedly stated that a refund could not be processed without the proper documentation. She informed me that another tech could come out to do the job but as I stated to her in utter disbelief in the position I was back in that I was done with going back and forth with the situation. The lack of communication, miscommunication, and terrible customer service I have experienced with this company is something I thought I would never have to deal with, since Samsung in my opinion was one of the top credible electronic companies. To conclude, because I WAS a loyal Samsung customer, I believed a solution to satisfy the errors of this newly purchased washer machine purchased not even a year ago could have been accomplished by the company in the form of a full refund to go towards a new and working washer machine. I saved my money for this major purchase to not be able to use it. I always thought the Samsung brand name meant quality and they cared about their customers enough to not be given the run around. I was given so many excuses throughout the process and not one solution came about within the past 4 months. At this point I am tired, irritated, completely and utterly UNSATISFIED with my purchase and the customer service of Samsung. Through every phone call, a total of 4 technicians coming out, various ticket numbers given, reps spoken to, false assurances and measures taken, I am still left with a brand new, recalled, dust collecting, defective washer machine that I purchased with my hard earned money.

Dear Sir,
I am writing to you in hopes that you can remedy this situation. On 3/13/17, I purchased from Samsung.com a 3 bundle deal which included the galaxy S7 edge, 128 gb photo card, and the wireless charger . Samsung sent the wrong charger, they sent the EP-TG930BBUGUS INSTEAD of the TG-935BBUGUS. I HAVE CALLED VARIOUS TIMES AND WAS TOLD THAT IT WOULD TAKE 3-5 BUSINESS DAYS FOR SAMSUNG TO E-MAIL ME A FEDEX RETURN SHIPMENT LABEL. I WOULD THEN RECEIVE EITHER THE 935 CHARGER OR A CODE TOUSE ON THE INTERNET TO GET IT FOR FREE AFTER THE WRONG CHARGER WAS SENT BACK. I HAVE COMPLIED AND IT IS MORE THAN ONE WEEK AND NOW THEY ARE ASKING FOR MORE TIME. THIS IS JUST AN EXCHANGE FOR THE WRONG PART SENT, YET NO ONE ACTS. IF I donot receive a reply from Samsung as to how this situation will be remedied, I will contact the NYS ATTY GENERALS OFFICE CONSUMER AFFAIRS FRAUD DIVISION, THE NYS OFFICE OF PUBLIC ADVOCATE, , AS WELL AS THE Better Business Bureau and others and I WILL SEND THE ENTIRE SHIPMENT, PHONE, 128GB CARD AND WRONG CHARGER BACK TO SAMSUNG. I WILL CONTACT MY BANK TO CREDIT ME THE MONEY SPENT ON THIS PRODUCT AND PLEASE REST ASSURRED, I WILL NOT INCUR A RESTOCKING FEE AS YOUR LACK OF ACTION TO RESOLVE THIS ISSUE HAS BEEN NON EXISTENT.I AM TRYING TO KINDLY WORK WITH YOU PEOPLE SO WE MAY ADDRESS THIS ISSUE BUT I GET NO FEEDBACK FROM YOUR ORGANIZATION. YOU CAN READ ALL INFO VIA MY CASE AT CASE confirmation # escalation 105227.Please call me @ [protected] asap to address this mistake on your part, which by the way, has affected other people also. Once I send everything back, there will be no chance for anyone to fix this. Think of it, you send me a wrong part and you have no return department via e-commerce at Samsung. I spoke to Supervisor Brandon, badge number 2285701. He has been trying to rectify this mistake by escalating it at least 3 times, yet no one in corporate listens or tries to correct an immense wrong
Sincerely
Reuben Febus/ [protected]

ChattingEnd Chat
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Akshay I'. The reference number for this chat is [protected].
Akshay I: Hi, thank you for reaching out to Samsung Technical Support. How may I assist you?
Akshay I: Hello Reuben!
Reuben Febus: I purchased a package deal via your website on 3/13/2017. The wireless charger sent was the wrong one. They sent the one for the S7 not the S7Edge.A case # has been issued, #105227
Akshay I: It must be very difficult for you as you received wrong wireless charger from our Order support team.
Reuben Febus: The Ep-TG930BBUGS IS WRONG MODEL NUMBER. CORRECT MODEL NUMBER IS EP-TG935BBUGS
Akshay I: Let me provide you accurate assistance in this case.
Akshay I: It'd be a good idea to reach out to our order support team because they can pull out the exact order status for you.
Akshay I: They are just a ring away. I'll quickly provide you their contact details.
Akshay I: Here are the contact details, you can reach them at [protected] between 9am - 9pm ET, 7 days a week.
Akshay I: I'd have ensured to assist you right on the chat had this been something technical as we are from technical support team. As order status can be pulled out only by our order support team, I request you to contact them.
Reuben Febus: Am awaiting for days a fedex return label via e-mail so the wrong product can be sent back and correct one issued. Still no feedback from Samsung. What is wrong here?
Akshay I: Did you contact our Order support team for the return label?
Reuben Febus: I did call them, no answers were given as to when this was going to be rectified.Very disatisfied with Samsung customer service. Have distinct feeling nys atty generals office, Better Business Bureau and Public Advocate will have to be contacted vis a vis, this issue as I am tired of being sent from dept to dept
Reuben Febus: Yes, I did, still have NO label
Akshay I: I regret the inconvenience caused.
Reuben Febus: Not as much as I
Akshay I: Can you provide me the email address?
Reuben Febus: [protected]@aol.com
Reuben Febus: That is my e-mail
Akshay I: Thank you for the email.
Reuben Febus: You are welcome
Akshay I: Did you use the same email address to interact with our order support team?
Reuben Febus: Yes I did and they even read it back to me
Reuben Febus: Nothing in spam
Akshay I: I have checked the details using the email address and I see no interaction using this email address.
Akshay I: Please provide me phone number which was used to contact them.
Reuben Febus: [protected]
Akshay I: Thank you for the phone number.
Reuben Febus: You are welcome
Akshay I: I have also checked using the phone number and there is not interaction using this phone number too.
Reuben Febus: Now how can that be?
Reuben Febus: Can you check case# 105227?
Akshay I: Please wait while I transfer the chat to my supervisor.
info: Please wait while I transfer the chat to 'Rakesh C'.
info: You are now chatting with 'Rakesh C'. The reference number for this chat is [protected].
Rakesh C: Hi Reuben.
Reuben Febus: Hello
Rakesh C: Please wait while I go through the above chat.
Reuben Febus: Why is there no record of my email or phone #
Rakesh C: We regret the inconvenience caused to you as you have received the wrong part number from our order support team.
Rakesh C: We in chat support team expertise in providing the technical troubleshooting steps and we don't have any information regarding the orders and shipment details.
Reuben Febus: I see
Rakesh C: Please contact our voice support team to check the available options from their end.
Rakesh C: You can contact our voice support at [protected], Mon-Fri: 7 AM - 2 AM (CST), Sat: 9 AM - 10 PM (CST).
Reuben Febus: Okay thank you
Rakesh C: You're welcome. Is there anything else I can assist you with?
Rakesh C: Just to confirm, are we connected on the chat?
Reuben Febus: Yes, but you have been helpful!
Rakesh C: Thank you for responding Reuben.
Rakesh C: You're welcome. Is there anything else I can assist you with?
Rakesh C: Is there anything else I can assist you with?
Reuben Febus: No sir thank you good night
Rakesh C: Wish you the same Reuben.
Send

Unit stopped working on march 2, and was reported to Samsung that day. It took two weeks for them to send someone out At first they demanded that I send a copy of the sales receipt.which I did They then said it wasnt under warranty, when the paperwork that came with the unit clearly says it has one year parts and Labour. Then they claimed that the receipt was for a refrigerator . I read them the part number and the price of $ 169.00 and wanted to know which refrigerators they sold for $169.00
Finally a tech came out from Lakes Electronics, and said it was a loose wire and he had fixed it. the next morning the microwave still didnt turn on
I Called lakes Electronics back, and they sent the tech out again . This time he did not take the unit down, but claimed to have photographed a cockroach in the unit, so therefore the warranty was void due to infestation.
I pointed out that even if there was one roach that was not an infestation.
Nevertheless, they refused to service the unit under the warranty.
I am sure that if I had offered to pay for the service, the roach would have no longer been a problem. I requested to Samsungs (office of the president) that they take back the unit and refund my money. however, they did not respond.
Today My son in law and I took down the unit and examined it carefully.
Of course, there was no trace of a cockroach, and when we remounted the microwave back in its space, miraculously, everything worked fine
It has taken 23 days to get to where we are today, and hours of unbearable stress and frustration.
I have made a promise to myself to never ever buy a Samsung product again, and to tell all my friends and neighbours of what I been put through
by Samsung and Lakes Electronics
I guess I should be grateful that the unit didnt blow up.
I advise everyone to think twice before dealing with Samsung.

Do not I repeat do not buy any Samsung Appliances.
We made our home all Samsung appliances because we like our electronics from Samsung. Big huge mistake. All appliances that we bought which include kitchen Dishwasher, Refrigerator, stove and microwave are of very poor quality and very disappointing. We are stuck with them cause I did not buy extra insurance and Warranty. Will sure that they wont last long.
The service for repair is even worse. I cannot begin to tell you. My blood pressure is on the low end and right now I am so furious with their customer service and repair. They cancelled my ticket repair after waiting for 3 days for them to call me only to tell me that when I called back they cancelled my ticket because they claimed to have called me 3 times and no one answered . No one ever called the 2 numbers they had on records and they could have left Voicemail to call back which they did not we checked our phone and we did not have any missed calls from them Their Headquarters is in Seoul, South Korea so good luck if you have appliances from Samsung. I tell all my friends not to but any of it.

I am very concerned about some of the "innovations" Samsung is proposing to introduce in its new and future TVs.

Although this problem is not exclusive to TVs, I was planning on buying a top of the line Samsung TV next year, but I will NOT purchase any TV that incorporates bugging devices such as microphones and/or cameras!

I ask myself, who has the most to gain from such "features", and the answer is simple: personal user information merchants, spy agencies, and of course, hackers. So why is Samsung proposing to introduce such Orwellian devices hard wired into their products?

I need a microphone and camera in my TV like I need a hole in my head, and if the TV gets hacked at some stage and my personal information or video footage ends up on the Internet, Samsung will be the first to deny any responsibility for the problem.

I had brought a telephone samsung S7 Edge from a friend and he gave it to me now that there is a defect in the mobile and want to repair it because there a fault in the screen and when I called the du call center and told them i had lost the bill along with the sim card but i have the box with the axiom sticker and the serial no. And the model no.but they told me you must get the original bill and go to the service center for repairs please advise.

On the 27th of january I returned a phone to samsung, after 10 days they told me they have not received it, then they said I would have to wait 10 more days while they looked for it, after 12 days they said they still had not received it and they had not searched for the correct item and I would have to wait a further 8 days, nothing after 9 days asked again they said 2 days asked today another 2 days now 45 days no phone.
I have now given up and purchased a good phone from a good company

I am very disappointed with Samsung service. I sent my phone to their repair center three months ago and they haven't fixed my phone yet.
They said that it'll take about 4-5 weeks to fix it, but it is now three months! I contacted them several times and asked how things were going and they replied one and the same thing - they need more time.
How much longer I need to wait?
I am extremely disappointed with Samsung, they are very slow and unprofessional. I expected better service from such a well known company. Recently I sent them a message and asked them to return my phone but they did not reply.

Samsung handsets have been my favourite and only handsets I have bought in many many years which is why I have recommended Samsung phones to my friends, partner and my sister whom are also enjoying the Samsung products. Prior to the note 5 I purchased, the note 2 was the best phone I'd ever owned.
However, all has been well until I purchased my galaxy note 5. I had nothing but issues with the note 5. After only a few months I had to get the motherboard replaced. Soon after that happened I was unable to use the note pad as only one side of the screen would work with the s pen and even then the pen when writing characters would only half write some characters in part and about a 1 cm from where the nib of the s pen touched the screen rendering this function impossible to use. Samsung then sold me a new s pen but that did not remedy the issue.
The phone had never been dropped until just recently when although the phone showed no sign of damage the led had cracked inside causing a blue and purple bleeding so was unable to back up before taking to Samsung to get fixed. After a few days was told assessment for repairs would cost $299 which I consented to in order to fix my phone, this was no issue for me as I was responsible for the damage caused. I waited a few more days then received an email saying now that the phone had water damage and that they were no longer going to fix it yet the phone has never been exposed to any water/moisture in the time I possessed it. I understand that Samsung repairs personnel must hear those claims regularly and although I had dropped my phone a couple of times, I have never exposed my phone to anything that might be wet or damp so this made me very angry especially as I was told the handset would be fixed and water damage wasn't mentioned in the assessment. I now need to buy another phone but I am in two minds weather to buy Samsung again as I don't feel confident in outlaying so much more money for another Samsung handset in fear of it being an unreliable product like my note 5 was. Please find below some ref numbers and two copies of latest correspondence below. I no longer have history of the previous issues but I'm sure Samsung does.
Dear customer, Ref.#[protected]
Please be advised your Samsung unit has been confirmed to be out of warranty due to [PHYSICAL DAMAGE ] . There is $299.00 for [LCD+BACKGLASS] replacement. Please reply if you agree to proceed with repair or not. we will inform you again once it's ready for pick up. If you have any questions regarding the quote please contact us on [protected]. Thank you.
Kelly email-1Dear customer, Ref.#[protected] Please be advised your Samsung unit has been confirmed to be [Liquid damage]. Your unit will be returned unrepaired. Thank you.
As I feel that I have been such a long time loyal customer I would greatly appreciate either a free Galaxy S8 on release or a significant discount on a purchase.

Hope you can take the time to consider my request.
Kindest Regards and Loyally
T.R Masotto

I have attempted to contact Samsung multiple times with detailed information regarding my concern and never received a follow-up call or email.

During my last attempt on 1/31/17 I was told my complaint was closed out with no reason why I was not contacted. The representative I spoke with simply told me it was out of warrranty and nothing would be done

Concern: The door panel that has my water/ice dispenser has rusted. Not only beneath the area where the water/ice is dispensed but also on the bottom of the panel.

Whether in warranty or not a door panel should not rust. This is an obvious defect in the paint or production of this panel.

So my phone does an abnormal factory reset, requests a Samsung Account email and password (which we never set up). I call customer service and after approximately 5 calls, the result is... NOTHING. On the last call, after being told to submit proof of purchase, being given a new email and password that does not work, I am told that I have to send them another bill and this time include the IMEI or my request to return the product will be denied!
I understand a company choosing to outsource to save money, but at least 3 calls had individuals with accents so thick that I had to have them repeat almost every sentence. I was rude, not proud of it, and maybe someone on the other end decided to retaliate, but by the 2nd or 3rd call, I was disgusted. We cannot use the phone at all. I hope Samsung really gets it together, this has been the ABSOLUTE WORST customer service experience. Enjoy their products for the most part but would choose a different product if I had it to do all over again.!

I bought a Samsung washing machine from Makro in December 2015. At the time there was a promotion called the "Buy and Get Promotion". I've repeatedly contacted the Buy and Get team to make a booking and I'm getting no response from them. I've also had no direct response when I posted this on Hello Peter.

I would like Samsung to contact me and honour the promise they made when I purchased my Samsung product.