Samsung
Reviews and Complaints

hello
I started to mailing for after Maltreatment of Egypt Samsung agent

as I shown I brought my Samsung TV from around 3 years ago
and Nowadays I have problem that my TV is working audio only no video appear

I call Samsung Egyptian agent at 16/2/2015
I try to make them sent Technical person to help he to solve that problem
they told me that they will send him in 48 hrs.
after that no one came I recall them again
they told me we are sorry that we forget to make technical report for your case
and you have to wait for anther 7 working days
and during that days I call them to check when will they come

THEY TOLD ME THAT MY TV HAVE A BIG DAMAGE AND THE COST TO FIX IS EQUAL 90 OF THE VALUE OF MY TV

I do nothing after that and try to contact you to understand the following
1) Is that right to treat me like that
2) how can the agent decide that my TV damage is cost 90 of it''''s valve without come and see it
3) how can I get a Samsung TV and it is Imposed a big brand cost me around 4, 000 Egyptian pound and completely damage is less than 3 years without touching

I really upset from that and please tell me is that fair,
(BAD PRODUCT QUALATITY AND MALTREATMENTOF AGENT''''S CUSTUMER SERVICE )

I really didn''''t expected that from Samsung

After using my phone with t mobile for 2 years with no phone problem, I changed providers. I took out the old sim card for the first time and inserted the new card. The phone will not recognize it. I tried other sim cards including the one I use in another galaxy s4. Nothing worked. This is obviously a defective product (Phone). Samsung was no help at all. After paying $600 for the defective phone, samsung wants $70.31 for me to send it in so their technicians can look at it. The samsung ticket no, is [protected]. The second representative I talked with was hard to understand and although he had to ticked no. That the first rep prepared, he asked for the same info again. I will never purchase any more samsung products.

Samsung s pen is stuck inside my device despite not being inserted backwards. I have researched this online and see that the feed back is less than promising. I expect a better response than the majority of users online seem to have received.

The phone itself is less than 2 months old and the pen has barely been used.

I have not stuck in the pen in reverse nor dropped the device and have no intention in disassembling it or buying a new pen to only have it stuck again.

What is samsung's solution to this obvious design floor?

Will you pay for a new phone or convert my contract to an iproduct instead for me? I have just moved my entire family across from apple as we felt your company was finally at a stage where you had closed that gap. Very disappointing to see this is not the case.

Help, my samsung galaxy s6 active quit working so I call samsung repair. They sent me an ra# and said it would be covered under warranty but yesterday I received a $239.01 bill from them so I called back and they said because of physical damage it's not under warranty. My phone was in MINT CONDITION. I set it down one night and next morn it was not working right. I didn't know it was lcd until samsung rep told me to look closely and sure enough there was a hairline Crack in top right corner, how did that happen? I didn't drop it, I didn't sit on it, I didn't get it hot and I didn't spill any liquids on it. In the repair cost guide it states a lcd replacement for s6 is $129 plus shipping. Why am I not covered under warranty and why is repair bill so much more than what repair cost guide says it will be. I contacted samsung again and got a complete run around by reps that don't speak English well.help

I'm writing about my samsung phone and the samsung support and service debt. Model# sm-g890azwaatt. Serial # [protected]. Repair # [protected]. Last week my phone quit working so I called samsung and went through all the prompts and when I got ahold of the rep, she said "no problem" and sent me an ra# so I could ship it to repair center. Following the reps prompts, I closely examined phone and found what looked like a hair under the screen at top right hand corner. No other damage what so ever, not even a tiny scratch on my phone. (phone is only 6 months old and has always been in an otterbox since the time of purchase at at&t. Bought otterbox at at&t store with phone. Rep said repair would be cover by warranty but several days later I received an email from samsung for a repair bill of $237.01. I called samsung back and could not understand what rep was trying to say to me (Communication barrier) so I went thru the samsung links on samsung email and found a repair cost guide that states lcd replacement is $129 + $19.99 ship. (Why is mine so much more, no one can explain in english or by fact from repair center) I tried calling samsung support again and got a hold of another rep whose native language is not english so communication was severely limited, he spelled his name as annarbys and to email my concerns to www.Deptecre. I did not receive a response. Annarbys sent me an email stating I should take pictures of my phone and send them to samsung, my phone is in the repair center so I cannot take pics. He asked if I had taken pics of phone before I sent it in, which I had taken one as I was packaging it for shipping but only took pic of my finger. I'm not familiar with my wife's phone.In annarbys email, he spells his name as arun. With no help from arun (Annarbys) I employed the samsung support email chat and chatted with samsung rep mulari a. He let me know that he could not help me but that he would forward my concern to the proper entity. The next day I received an email from the consumer division stating that this was not the right dept and that they would forward my concern to the proper division. I have not received any word back. This morning I received a call from the samsung repair center in plano, tx and the rep offered me a discount on my repair from $237.01 to $107.17. She said that she would send an email bill to me and I could pay it online. (She was american and had a cold but didn't catch her name) never received the email so I called back to try and get a hold of this rep I had just talked to but that must be impossible. So I got in contact with another rep (A female named john) and she said if I pay the full amount of $237.01 that the will repair the phone and then reimburse my discount what ever that might be. After all the trouble i've been through with what is supposed to be a warrantied repair, they must be crazy to think I would give them my bank and debit card info when they can't even tell me what I supposedly did to my phone and all the run around they put me thru. Day 3 of telephone call and emails. I did not drop my phone, I did not step on my phone, I did not sit on my phone, I did not leave my phone in the sun and let it get hot and I did not spill anything on it. My phone was in mint cond, no wear what so ever. I had my previous phone for almost 4 yrs before battery died (Iphone) mulari gave me a service # of [protected]. I have never had such disreputable service from such a large company

Samsung stopped software updates for my Samsung smart phone bought 3 years ago. It's still on a very dated Android 4.0 so many apps cannot be installed or updated. According to CSRs at Samsung Contact Center, that's their business strategy to limit updates so to force customers to buy new phones. One rep even said 'that's how Samsung stay in business...do you know how many new phones Samsung released in the last 6 months'. Samsung only cares about profit not consumer rights; I bought a smart phone and nobody told me it would become a 'dumb' phone after 3 years. A word of caution: all Samsung smart phones have a lifespan of THREE years only.

Dear sirs,

Greetings,

Service order : [protected]
Customer no. : [protected]
Customer name : hala mohamed
Model name : sm-g928czsaegy
Serial no. imei : r58g721er7r [protected])

Now I have a big problem with samsung egypt, and I decided to send this email before I go to the consumer protection.

I bought a mobile (galaxy edge s 6+) 3 months ago (28th oct 2015) based on the sales agent good opinion that it’s number 1 mobile in the market and he talked about octa core and processor along to the ram speed that’s why I bought it (unfortunately. )

After 1 month I noticed 3 manufacturing defect (not responding most of the time and based on its features and good facilities it shouldn’t be like this + losing signal so I have to restart the mobile over than 10 times on daily basis and finally only one time I found the home screen is black from the right and left sides and I had to restart it)

First time :
I went to samsung branch in sun city mall – sheraton on (21st dec 2015) , I have delivered them my mobile and explained what happened clearly as attached and on the next wednesday I got a call from them and they said its okay now you can come and get it back, so I went and
I asked : what was the problem
The agent said : there wasn’t,
I wondered and asked : so what had happened during the last 5 days
He said : you have formatted it before we receive it from you and I think its repaired automatically by it self
I said : but it’s not my first time to format it and I still have the same problems
He said : they have downloaded so many games and played them on daily basis to check if there is any not responding issues would appear I said : they played on my mobile ? is it the samsung way in maintenance ? it’s to strange actually

However I took it and left, and then after 2 weeks I found the same problems raised again
And I am not paying egp 7000 + a cover with egp 500 + another cover with egp 280 for a 3 months mobile it’s not logic, and I was wrong when I choose samsung instead of iphone 6+
I didn’t know what should I do with this mobile so I posted my case on don’t shop here group on face book and some one of samsung stuff contacted with me and then disappeared after I sent him all the required documents

Hosam samir
Dear hala, would you please provide your registered phone to follow your complaint. i've seen your complaint on don't shop here page. waiting your reply

You accepted hosam's request.

1/26, 10:10am
Hala mohamed
Hello hosam could u pls advise if u r one of samsung staff or not

1/26, 11:37am
Hosam samir
I'm samsung electronics egypt staff we are following our customer's complaints from products & also from the service centers.

1/26, 11:39am
Hala mohamed
Ok thanx for ur kind reply

Second time :

And then I posted my case again on the official page of samsung and someone called ms. mai el barony called me and she was nice but she is also disappeared after I explained my case over again and she hardly convinced me to deliver my mobile again to another samsung store and she was supposed to follow up with me but no hope, so I called 16580 the call center in egypt,
And some one called mr. ahmed el sayed was replying in a very annoying way and I asked him to be cool with me as I am not fully aware of samsung issues and I shocked when he told me that they finally discovered the defect and they will import the spare part form outside and as I was driving I wasn’t concentrate with him as it’s not accepted to me to allow them to open a new mobile and replace a part of it after 3 months or less, so I refused this solution and I called again and some one called ms. nihal mohamed advised me that if I don’t want them to open my mobile I can refuse to receive it and also I shouldn’t deliver the order sheet as well, so I went to the store in (57 abbas elakkad st, nasr city cairo) and I met ms. sally amin,

I said : I am here to stop any action would be taken against my mobile and I would like to refund my money or to exchange it with a new better device
She said : ok wait, and she went to another room and came again after 5 min and she said that she is already had a request to stop any action against the device and they are waiting for a confirmation to exchange the mobile and I have to follow up with them on sunday to check for the updates and they will exchange it and will call me to choose either the same model and color or if I would like to change so I left after I said I am not accepting any action could be taken against my mobile

Today sunday 31st jan 2016 I called them again and I found that some one called mr. shady sherif telling me that the mobile is ready to be received

I said how come ?
He said they fixed it
I said : I told them all not to take any action on this mobile and I was clear enough when I said I want my money or a new mobile
He said : your problem was losing signal right ?
I get nervous and I said not only this I have 2 other problems
He said : but there is scratches on the mobile so we can’t refund or exchange it
I said I don’t care about the damn scratches I need to know why I am paying egp 7000 + egp 500 + egp 280 cover for a mobile will be damaged after 2 months ? I want my money

He said I lost this right after the first 14 days from the purchasing date,
Now this defects appeared after this 14 days what should I do ? why I have to accept to put a spare part in a new mobile ?

I have explained my problem clearly over than 10 times on face book and samsung call center agents and I am not satisfied with this at all and to be honest and fair,
If I didn’t receive a positive solution I will have to go with the other procedures as I am a sales woman and all my work depends on calls and meetings so it depends on a good mobile
Also I will share this bad experience with all who waiting for the updates

Now I have a third problem with the mobile cam which has a black point in every picture...
Now I am going to have a very serious reaction against what happened to me

Best regards,
Hala mohamed
+2 [protected]

Dear Massmart,

My wife and I bought a fridge at builderswarehouse at your Strubensvalley branch in late September 2015. On the fridge was a promotion by Samsung ..Buy and Get one return flight by British Airways anywhere in SA or a weekend for a couple at any Protea hotel in SA.

My wife and I have been battling since Nov 2015 to get the promised vouchers out of Samsung and you as the controlling company of Builderswarehouse was aware of this promotion. Read the email below and go and look for yourself at all the complaints about this apparent scam on the Hellopeter website.

So what are you as Massmart and Builderswarehouse going to do about this matter?

Regards

Willem Perold

From: Willem Perold
Sent: Thursday, February 11, 2016 7:58 AM
To: [protected]@buyandget.co.za
Cc: Annette Perold; Willem Perold; [protected]@builders.co.za
Subject: You are a bunch of Buy and Get scam artist at Samsung and Buildersware house is also involved

You at Samsung are a bunch of faceless scam artists hiding in a building where you cannot face the public that are crying out for you to fulfill your promises of your BUY and GET Samsung promotion .All you can do is send non-reply messages and do not fulfill the promise of providing the vouchers for the hotel bookings as you have promised.

My wife and I have been talking to Samsung about this matter since November 2015 and all we get are empty promises or non-reply messages..One was also from Emlyn Hughes

Go to the Hellopeter complaints site and see all the peoples’ complaints about this Buy and Get scam from Samsung….and Builders Warehouse Roodepoort was in cahoots with Samsung to rip the public off

My reference number is A [protected] and my name is Willem Perold and my wife’s name is Annette Perold

I am going to report this whole matter to the consumer board in South Africa..you two companies in cahoots!..very soon Samsung and Builderswarehouse will be seeing a scathing article about this scam in the newspapers

Samsung was offering a deal stating that if you buy specific products you WILL get a voucher worth at least R2000 for either a return domestic flight or accommodation for two for a weekend at the Fire and Ice Hotel.

Based on this I bought a Samsung Fridge on the 24th December 2015. I was required to submit the bar code of the fridge coupled with some other details online which I did.

A few days later I received a call from "Samsung Buy and Get" requesting some information. I sent it through and thereafter I did not hear anything from anyone. I called the call center numerous times but the lines always seem to be busy and the switchboard staff offer to take a message stating that someone will call me back. Nobody ever calls back and this keeps happening on a daily basis. I obtained an email address of one of the managers to escalate the issue but no response either.

I Got this mail and its obviously fraud but put Samsung in a bad light:
From: [protected]@goo.jp
The Samsung Electronics is pleased to inform you of the results derived from the E-mail Address Ballot Lottery International Program (EABLIP) held to consolidate our numerous customers worldwide. Your E-mail Address has won a cash prize of ￡500, 000.00 (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS) and a 52 inch Widescreen Plasma TV with Built-In Home Theater System from Samsung Electronics with the following details:

Ref No: SAM/625/003/2016-08
Serial No: UK/GBP07/SAMSUNG
Batch No. DNO/MA07/EUR

Note: All participants were selected through a computer ballot system drawn from 50, 000 (Fifty thousand) names of email users around the world, as part of our international promotion program. Due to mix up of some names and addresses, we ask that you keep this award personal, till your claim has been processed and your funds remitted to you. This is part of our security measures to avoid double claiming or unwarranted participants or impersonators, taking advantage of the situation. Kindly send the following information to your claim agent to facilitate the release of your fund:

1. Full Name:
2. Address:
3. Sex:
4. Age:
5. Country:
6. Marital Status:
7. Occupation:
8. E-mail Address:
9. Telephone Number:
10. Mobile Number:
11. Account Name:
12. Account Number:
13. Bank Name:
14. Bank Address and Branch:
Congratulations once again on your winnings!

Yours Faithfull
Dr. Williams Albert
Chief Executive Officer (CEO)
Samsung Company Uk Board
TEL: +[protected]
E-Mail: [protected]@aol.com

Samsung, Vizio and LG TVs all have the same electronic problem that is costing consumers millions of dollars. Each of these manufacturers uses cheap capacitors in their systems and the units fail any where after the warranty expires. For some with a skill to replace the capacitors can do so for $20.00 plus time. For others the bill can hit several hundreds of dollars. The support by all three is nil. It is after the warranty and refuse to fix them. I have a Samsung unf6400afxza that I bought in 7/17/2013. Two and a half years later the TV is a piece of junk. My choice is pay hundreds to fix, buy another one that has the same problems or send it to be recycled. Unfortunately, there is no government agency that a consumer can go to for help. Government wants you to believe that the trade agreements are good business so they do not enforce the quality of the products brought in from other countries. I have been around electronics since the 1960s. It is well known that under estimating the need of the equipment with cheap components will cause problems. In the case of the three manufacturers is they put the capacitors next to the power supply which increases the heat dissipated to capacitors. As such, it will shorten the life of the components. The consumer need to use caution when buying these products.

Bought this TV which had appalling built in audio so I purchased an expensive external speaker system so I could hear what was on TV. I innocently tok it for granted that since the TV had all the modern connection like HDMI, USB etc that the Audio out connections would do the trick. Apparently not. They are fitted but do not work as standard. There was nothing on the box to indicate this. I find this type of blatant dishonesty unacceptable and urge prospective buyers not to support such a dishonest and grossly unhelpful company.

But I would like to provide my feedback which I have got from Samsung.

I purchased Samsung Note 4 on a 24 Month Contract in July 2015, in November 2015 phone speaker was not working and had to walk to Samsung Service Centre in Reading. They fixed in couple of days.

After fixing the problem I realized that when I attend or make any call from phone the screen used to go blank before I got the phone near to my ear and to make the screen active I had to press the physical button.

So I again walked into the same store on 31/01/2016 and they said that the screen near the proximity sensor has come out slightly as the fitting would have not been proper when it was fixed. So they happily fixed the issue within 1 hr and gave me the phone back.

After coming home, the same issue happened which they ideally fixed. I really feel sad and frustrated that I need get my phone repaired again by Samsung Service centre.

During both instant they confirmed that all testing has been done thoroughly and it should be alright. Attached is the 2 cases I had logged in Samsung Service Centre Reading.

I am not confident now and can my phone be simply replaced.

I placed an order back in November 2015 for 2 - 24" Curved Monitor and the product is still on back order on the Samsung site. Its February 2016 now.

The odd part is its being sold in all their vendor stores (Staples, Walmart ect..). I am done shopping with Samsung in the future. I really hope Apple start competing more with Samsung so they can be out of business.

Short an simple SAMSUNG is SAMS U C K S.

No customer service! clearly samsung does not care about its customers once the product leaves the showroom floor. I cannot even begin to describe my frustration. all I want is a brush head for my vacuum cleaner (model number vcdc20ch, model code vc20chndcnc/sg) I placed countless calls over a period of 1 week to the service and parts centre, to which I was referred, in an attempt to obtain the part; I left my requests and no one gets back to me. email and online live chat do not work. I ring samsung direct and they refer me back to the same service centre, which appears to be the only one, and who half the time don't even answer their phones. after playing a song and dance with the samsung customer "service" operator who was incapable of a discussion that was unscripted, and could not provide any options, I asked for someone more senior. I have left my enquirer with them, whether I get any solution will remain to be seen. regardless, the whole experience has left me sour, I will never buy another product unless I check their customer service record first.

I started use I phone 6years ago I use phone3-4-5 . I decided to use Samsung S6 5 months ago. I bought Samsung S6 with Gear Watch but I used watch only two week. When I send to service in the Eskisehir They informed me that there is no more wacht in the stock.
A few times I cooled them to we they do. they said they will money back.
In the same time I am paining my payment every month with compain interest.
I am still waiting some boyd to help me during the five months.
I want to know what is going to be.
Please, I want to have a wacht or Money back immediatly.
I have to talk to somebody who is responsible!

best regards

nihat keskin, arch
Aktek Building Arch. Inc.
[protected]

I am sandeep kamble my complaint about not giving choice of "just once" and "always" after upgrade lollipop 5.1.1. Last 2 months I was follow to our customer service executive. But no response about this problem and not solve. I got every time detect this problem I know that this problem is didn't solve. So I want to replaced new mobile thats it.

Congratulation ! from u. k samsung company samsung uk promotion 42 park avenue, barbourne, worcester, united kingdom. contact number : +[protected] no: samsung/uk/407/promotion/2016 attention lucky winner: we wish to congratulate you once again on this note, for being part of the winners selected on the { samsung international world lottery award 2016} this is to inform you that we have made an arrangement for the fast delivery of your winning funds, your prize administrator’s {dr. henry k }in collaboration with the{samsung international company} this honorable company has gone as far as listening to the (samsung int. u. k general manager, dr henry k) for the legal provision of your documents, this company have also assisted you to make a direct contact with the reserve bank of india likewise to the (ministry of finance) at approximately 48 hours ago and they have told us what to do for the safe transaction of your winning funds to your account which we have accepted and enlisted below. having considered all possible measures for the fast transaction of your cash prize money, we resolve to use the central reserve bank of you country (rbi). we have made all necessary arrangement, your personal details has been received. therefore, you have successfully succeeded the requirements, statutory obligations, verification's, validations and satisfactory report test conducted for all our lucky winners in this (samsung company uk award 2016) international electronic email draw award. furthermore, the approved of your winning funds was carried out by the (financial service authority here in london and judiciary together with british gaming board and also licensed by the international association of gaming regulators) (large) for fast online transfer by (rbi). kindly note that your contact is needed from your side to the bank for transfer of your lottery amount as soon as possible. we have map out diplomat (mr mark philip) for your help if there is anything needed for you to do with the bank he will be in the best position to work with the bank very fast as your diplomat. please all you are proceeding with the bank should be forwarded to him for more information base on what he will act on your behalf, this is to stand by legal instructions of indian government in terms of monetary law, reason is because your funds of {3.60 crores rupees} has been marked as a diplomatic consignment which not be deducted by the reserve bank of india, as it has been approved by uk diplomatic immunity. note! it is the duty of your appointed diplomat to guide you and advice you on how to proceed with the (rbi) without any complications. as you may likely to know! your winning fund in india currency is approximately {3.60 crores rupees} therefore you are admitted to follow the instructions laid down by the law of claims in your country to enable you achieve your dream goal. note, unknown account should you allow your winning prize to be deducted, this is to avoid fascinations because it has been licensed and insured by your name only as the winner, therefore do not hesitate to follow the instructions of your representative diplomat {mr. mark philip}, be 100% assured to receive your winning fund in your account in as long as you follow the instruction from the reserve bank of india. finally we advise you to keep us updated as soon as the paying bank central reserve bank of india foreign remittance online transfer department (rbi) had transferred your fund into your account in other for us (the lottery company) to list your name on the winning list this company advice you to acknowledge the receipt of this mail and be willing to receive our senior official diplomat to your home with respect as soon as the transaction is completed. the diplomatic officer will be arriving india and you are to send to our diplomatic officer a copy of your id prove (id card / passport / voters card or driver license copy ([protected]@gmail.com) to enable him identify you when he arrives your country (india). below is his flight information: time and date of diplomat arrival in india depart/arrive from/to flight no/operating airline class 19:45 / 09pm heath row (19/01/2016) (london) india (20/01/2016) 9:15 am ba0258 british airways world travel please re-confirm your information to avoid any mistake in delivery of your winning consignment. 1. full name: 2. contact address: 3. age: 4. sex: 5. contact number: 6. occupation: 7. country/state: 8. id proof: your winnings contains all of the following items: winning prize 3 crores 60 lakhs, samsung laptop, samsung tablet mobile phone, iphone 6, galaxy s6 edge official winning certificate. affidavit of claims eligibility. documents covering source of winnings. you are hereby instructed to provide your correct bank details for payment release under 48:hours in working days and 4x4 passport size photo to us very urgent as soon as you receive this mail. once again, the entire board members of samsung company wishes to congratulate you as you receive your winning prize, alongside with the legal document that comprises your winning prize. sincerely yours, dr henry k, samsung president and ceo uk, e-mail: [protected]@outlook.com contact number : +[protected] disclaimer: please note that this e-mail and its attachments are intended for the named addressee only and may contain information that is confidential and privileged. if you have by coincidence or mistake or without specific authorization received this e-mail and its attachments we request that you notify us immediately that you have received them in error, uphold strict confidentiality and neither read, copy, nor otherwise make use of their content in any way. please note that the sender of this e-mail and its attachments is solely responsible for its content if it does not concern the operations of intas group or its subsidiaries. 5 attachments preview attachment att00001. jpg image att00001. jpg preview attachment att00002. jpg image att00002. jpg preview attachment mark id. jpg image mark id. jpg preview attachment samsung-galxy-s6. jpg image samsung-galxy-s6. jpg preview attachment s6-edge-1. jpg image s6-edge-1. jpg samsung company uk ([protected]@outlook.com) send 2.52 gb (16%) of 15 gb used manage terms - privacy last account activity: 29 minutes ago details samsung company uk add to circles recent photos view photo in messageview photo in messageview photo in message show details

Samsung support usa east) - horrible support and very unpleasant experience. I was getting a call from michelle located in nj about broken (Samsung was not able to fix their product) her phone number is: [protected]. I was pushed extremely hard to get a refund and not a exchange unit. The problem is: 12 month ago i bough a brand new dishwasher. In 4 months it got broken. Technician came twice to fix it and finally did a job (I had to take two days off of my job). In a few month it got broken again. Now technician came again twice and fixed the unit (I had to take again two days off of my work). And finally last december unit got broken again. But here when ugly things started to pop up. Unit flooded my entire kitchen floor and base cabinets were just destroyed. Now i have no working dishwasher nor kitchen to use. Technician came again and "fixed it". I started a cycle upon his departure and here you go...The dishwasher flooded kitchen again, but now heater and a few outlets were damaged and water all over the floor. I have called samsung a filed two ticket for damage and repair of dishwasher but now i requested replace of it. Samsung seemed to agree to replace it. In two week i had no word from them. I decided to call and find out what is going on. I was shocked big times.They said that they are going to buy back the unit because there is no replacement because this model was discontinued (Because of known problems with other customers) however they have similar unit but a different model, literally one letter difference. So, in other words the "old" model became a "new" model with fixes. Anyway, i requested to replace to that one because the dishwasher should be good as it is and should have the same functionality. Samsung seemed to agree however in two week no word back again. I started to call almost every day. They put me in a loop, what a shame. Anyways almost two months i have no word back, nor dishwasher replaced nor kitchen fixed. Such a great support samsung and shame on you. I decided to return all samsung appliances back to them and will be using different brand. So, i would not recommend samsung even to my enemies, never ever buy samsung!

I purchased a brand new split airconditioner from m/s a g marketing vide invoice no sc3329 on 14-12-2015 bearing model no ar18jc5jamvnna-sac - sno.037mppdg100497 and ar18jc5jamvxna-sac-sno .037nppbg100558. Under samsung ref no cac49s5803772557584. Next day on 15-12-2015 came the company person for installation of the unit. On opening the case it was found that the indoor unit was damaged having many scratches and lots of dust, as if it was removed from some other location and sent to us. On asking he said it is due to dust in the godown and nothing serious. And he installed the indoor unit despite my complaint for genuinness of the product. Lateron after installtion of the outdoor unit it was found that the unit is also defective and there is no gas in it. When we complained about this to the dealer he said that some models of the airconditioners are deliverd without gas (Which is totally wrong) and he will refill the gas and start the unit, to this I objected and asked for the replacement of the unit. And said that I have paid for the new unit and you should replace the unit with the new one. On this he denied for the replacement and said that we should not have opened the unit and get the installation done if it was defective. Now it can only be repaired and not replaced. I cant understand that how a person can know that the unit he has purchased is defective and damage until it is opened and that to by your own srevice engineer. So I denied that when I am purchasing a brand new set and paying for it then why should I accept this defective set. This is cheating done by the dealer by delivering the defective and damaged set to me delebrately and forcing to accept as if the samsung company always sells and cheats their coustomers by supllying the damaged and defective articles. Afterwords my complaint was referred to the service center and still unsolved till date. Service center of the company is also not responding well as if to protect their dealers fault and forcing me to accept the damaged unit