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CB Mobile Phones Samsung Samsung s22 ultra mobile phone
Samsung

Samsung review: Samsung s22 ultra mobile phone

S
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4:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

About 2 weeks ago, my newer samsung s22 ultra phone randomly dropped my network connection. Of course, i went to my carrier in hopes it was only a sim card issue. We replaced the sim card to no avail. After researching every possible solution to this problem, i discovered this is a very common issue with this specific model of the phone. I contacted the customer support phone number for samsung to see what can be done to resolve this issue. They informed me "they have no complaints like this" which can not be entirely true, as well as, "you are outside of the year warranty so there is not much we can do besides charge you for the repair". I have been a loyal die hard samsung fan for my entire mobile phone life and have never been so disappointed. There is no physical damage to my cell phone nor has it ever been in any water. This issue is not anything i could have done to cause yet they will not help me with this problem. I hate to say this, but samsung has lost me for good as a customer and i am now looking into an iphone. Be aware especially if you have this mobile phone.

Claimed loss: 2 WEEKS OF SERVICE AND PROBABLY THE REMAINDER OF MY PAYMENTS CONTRACT ($800)

Desired outcome: I WOULD LIKE THIS ISSUE RESOLVED WITHOUT COSTING ME MONEY, BUT I WON'T HOLD MY BREATH

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