Sansui Electric review: Poor customer service! 67

woofer problem. membership no. 110509

woofer problem.

I tried in 2010 and the customer care URL is still not working. I wonder how many they will cheat!

Nagesh

Sansui TV as someone has already said is like paying for junk. Their customer service is non existent. I never knew till now that Sansui is a Videocon Group Product.

Every consumer should know what a sub standard product Sansui is.

i purchased k21k television last year .the sound does not emanates even if i turn it to 63 . please look into the matter and send your rep. to contact me

i also have the same problem with sansui hardrock 29inch tv not working for last one week can we goo to the consumer court to file a suit against sansui will some one support e for this.

regards
krishna kumar

i am also in the same boat having purchased a 29 inch sansui tv it is kept as a toy. can we all go to the consumer court will all of you support me i will take the intiative.

regards
krishna kumar
kerala

Try Calling "Videocon" as a last resort before taking legal action. Sansui is part of the Videocon group. Mine was repaired. I called up their works in Aurangabad and got hold of the mobile number of their Customer service Manager in Hyderabad. My TV is now working fine. I still maintain one shoud think ten times before buying such brands who lure customers with " Seven year warranty" etc. You will end up with a product which requires support each year and may be later too.

I am also facing the same problem as mentioned above. I bought a 29" SANSUI Flat screen Television and the same is notworking for a long time. I bought this TV from a dealer, M/s.Majestic, Ernakulam, Kerala. I complained to the Dealer, but he has not done anything. So therefore I located another technician who could pinpoint the defective part and I contacted the customer service centre to provide the spare parts. Eventhough they promised that they will send their technician, but nothing has happened till date. I sent about half a dozen e-mail messages, but the television is lying like white elephant in my house. I have done the greatest mistake by buying a Sansui Television. I don't know how to get it repaired.
P.J.George
Kanaka Villa,
Thuruthisery
Via Aluva,
Kerala

Sansui TVs are now part of the Videocon Group. I visited the website of Videocon and got their Aurangabad factory number from whom I got the mobile number of the service manager of Hyderabad. My TV was repaired immediately after I contacted the service manager .

Thus my complaint was attended.

Remote is not working, The actual functionality of remote is very much irritating. Many times we are compelled to see the unwanted channel, as we are not able to change the channel through remote controller.

Please note that, same problem occured last year, and the sensor was changed by Deepak (by paying the cost of 150/-) and it long last only for 2 months and then same problem is occurring again for the last 10 months.

i want a sarvice mode nomber asansui 14'' TV which model no CTVFIRST14DP-4

My Sansui TV with a seven year warranty developed faults almost every year and has been repaired five times and each time I had to shell out money for the spares.

A substandard product by and internationally reputed brand.

Is SANSUI team reads all these complaints and work round to resolve.
Kindly check the website and if not really working shut down it. dont trouble customer after sale.

YA GUYS U ALL ARE RIGHT. I M ALSO FACING PROBLEM WITH SANSUI TV. I HAVE PURCHASED A TV IN JAN 2011 AND IN 5 MONTHS IT HAS BEEN REPAIRED 4 TIMES. SANSUI IS THE POOREST SERVICE IN THE WORLD...

I REQUEST YOU ALL TO DONT BUY ANY SANSUI PRODUCTS IN LIFE...

Dear all,
i purshased chic 25 classic on 05-02-2011 suddenly on 07-09-2011 it stopped working. after loging my complaint they gave complaint no kar0809110010 to be done by there engg. after sevral calls and reminders there person says to please proceed for the legal action coz they don't have time to attend such calls. please help me for this kind action against them.
regards
rohit wadhwa
[protected]

i agree all these complaint regarding sansui television & services .because i am also facing such type of complaint . first i have logded complaint 02/08/2011 complaint no-RAJ0209110442,
Second complaint registered dated 18/09/2011 complaint no.-RAJ-[protected].AND againg third time registered complaint dated 02/11/2011 complaint no-RAJ-[protected]. Till date i am awaiting sansui service engineer.

Dhirendra nayak
gandhidham
gujrat

i have bought my Sansui TV of 29" i want a new remote because the remote has got failed and the remote model is RS-S169 i have searched many places but i did not get it .the shopkeeper also said you may get the original remote if the older one got failed and the service was also not good at our place ...so please take action and provide us good service to us...

Dear sir, I have purchased 1.5TR sansui split AC for last 1.5 Year from Big Buzzar, Ram mandir Chhak Bhubaneswar, Orissa, on 14.5.2010. Since purchased, I am suffering a lot, for its not functioning .Technician had attended a no. of times but after he left, I am to suffer again for the same trouble. The technician had replaced twice the HT condencer. But sorry to say the compressor still stops while starting. When I purchased it was last piece Kindly ask some body to solve the problem, If not replaired, I will have no other go except to throw away the piece with a remark to the media.

With regards
HN Dash
28/2995 Govind Prasad, Behind Bamikhal R, E.O
Rasulgarh Industrial Estate
Bhubaneswar 751010 Phone-[protected] cell [protected]

My furatto-21-Eye TV gets pictures but when TV is On there is no sound & after 15 - 30 min it gets sound and but it can hear some times
and sometimes it doesn't. So what should i do? What's the reason ? my e-mail is praveenbperera@gmail.com . Please reply very soon.

My name is Hirakant Singh.I purchased Sansui LCD model number 19SBS date:06/12/2011, but my TV remote and av mode not working from 22/09/12, I complain in this regard in your service center where they provide me complain number kol2209120449, On 23/09/12 I got one sms with my complain number and one engineer name Ashok Paul but when I contact that personal he told me its wrong number, as per your tat of 48 hrs its already finish but still not getting any call from your support department or not any one tech people come to short out my problem.My guarantee period is still valid, if I am not getting any response till coming Monday than I will going to consumer forum against your company, not only that I am search engine optimizer and well connected in social media marketing as well as my article publish in product review site.I can write against sansui bad quality product as well as wrong commitment of your service and customer care.If you not help me how much i loss only rs 8500 but if I do this you lost goodwill in market which is more valuable than my rs8500.If you want I can produce all detail how can I hamper your business .

Sir,
I need to replace an LED of model SY-21 sUPER Eye-P

i have been searching Sansui servicing centre in Guwahati, Assam but there is no such authorised service centre in Guwahati found. It is very difficult to get the TV repair, TV sound comes 15 munites later of TV on but pictutres come as soon as i on the TV. Sansui Team please help to get my TV repaired othersie i shall be taking action and you will not be able sell your products in Guwahati market.

My mail ID: pranabbarman463@gmail.com

Dear Pranab Barman,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at write2us@vgmail.in, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Sansui Team

very poor service i recommend cutomer not to buy sansui products as do not, think about the problems of customers. The worst brand in TV sector i have experienced is sansui .

Dear kotnala,

We apologize for the inconvenience. We care about your grievance, and your complaint has been noted and is currently being worked upon by our team. We would like to know more about your problem and its details. Please share your contact details and complaint description with us at write2us@vgmail.in, mentioning your order ID in the subject line of the mail.
Thank you for cooperating.

Regards,
Sansui Team

Dear Sir/Team,
Mera shoppe name A.R.Electrovoice. Maine ek Sansui 19" LED
ka complaint diya tha uska Com no. - KOL0605140177. Complaint dene ke 2
din bad technician visit kiya tha but usne LED khol kar dekha or
bolethe uska andar jo mmain PCV hey uska problem. Then usne customer ko
15 din ka time diye the. Avitak uska problem resolved nahi hua hay but
us lokone us customer complaint wrongly close kar diya.
Customer deatails mention beow :
Sujit DasC/o- Fatik chandra Das
Vill- Talmeria Doluipur school, Rania, 743318Contact no. - [protected]
Please help us ASAP.