Sharper Image
Reviews and Complaints

I recently had an experience with Sharper Image that left me feeling quite disappointed. With Christmas just around the corner, I decided to order a gift for my 5-year-old nephew from their website. I was excited to see that they offered "Holiday Shipping" for an extra fee, which I gladly paid. However, my excitement quickly turned to frustration when I received the tracking information two days later and saw that the gift wouldn't arrive until December 28th - three days after Christmas!

I immediately called customer service to see if there was anything they could do to expedite the shipping or offer a refund for the extra fee I paid. Unfortunately, the initial representative and their supervisor both told me that there was nothing they could do. I was shocked and frustrated, especially when the supervisor told me that "Holiday Shipping" just meant anytime in December. I couldn't believe that they would advertise something as specific as "Holiday Shipping" and then not deliver on their promise.

I asked the supervisor if he truly believed that "Holiday Shipping" meant anytime in December, and he finally admitted that it was misleading. However, he still refused to offer any solutions to my problem. I asked for a full refund, a refund of the enhanced shipping fee, or even overnight shipping at no extra cost, but they refused all of my requests. The supervisor said he would "escalate" my complaint, but I never heard back from anyone.

I understand that mistakes and shipping delays can happen, but this was not a simple mistake. Sharper Image is still advertising "Holiday Shipping" on their website, even though they clearly cannot deliver on their promise. It's frustrating to see a company lie to their customers and then refuse to make things right when they've been caught in the act. I hope that Sharper Image will take responsibility for their actions and start treating their customers with the respect they deserve.

The Sharper Image is a store that has always been known for having unique and sometimes bizarre items that you can't find anywhere else. I have a husband who is very difficult to shop for because he always has to have the latest and greatest gadgets. During the winter months, his feet get cold, so I decided to purchase some heated slippers that I thought he would really enjoy. The total cost of the slippers was almost $150, which was a bit pricey, but I thought it would be worth it to see the look on his face when he received them.

When I placed the order, I added the slippers to my shopping cart and decided to think about whether or not I really wanted to make the purchase. However, with all the hustle and bustle of Christmas shopping, I didn't notice the debit from my bank account. It wasn't until several months later when I was looking through my account for another entry that I noticed the debit to The Sharper Image. I then realized that I had actually ordered the slippers, but had not received them.

I contacted customer service and was told that I would need to provide the invoice for the purchase. Unfortunately, I was very busy with work and other obligations, so it took me quite a while to find the invoice in my email. Once I found it, I sent it along with a picture of the debit from my bank account. However, I was then told that too much time had passed and the best they could offer me was $25 off on another purchase. I was extremely disappointed and frustrated. I had spent $150 on a product that I never received, and now the company was only offering me a small discount on another purchase.

In the end, I decided not to do business with The Sharper Image again. It was clear to me that they did not value their customers or their satisfaction. I would not recommend this company to anyone who is looking for a reliable and trustworthy retailer.

I recently bought a misting fan from Sharper Image for $220 in July. I was excited to take it to my winter home in Florida. However, when I took it out of the box in October, the motor wouldn't turn the flimsy plastic fan blades and it made a grinding noise. I was disappointed to see how cheaply made the fan was, especially considering its high price.

I called Sharper Image to return the fan for a refund, but was told that they could only exchange it since the warranty had expired. I was not happy with this response, as I felt that the fan was an expensive piece of flimsy, cheaply made garbage. Sharper Image sent me another fan, but I promptly returned it because it was under a new warranty. I instructed them to credit my account to the original form of payment.

However, I received an email stating that they would give me store credit minus a $25 return shipping fee. The agent said that I did not ask for a refund to my credit card, which was incorrect. I had verbally asked for a refund to my credit card and had written it on the return form when I returned the merchandise. Oops! I was put on hold and then told that I would be receiving a refund to my original form of payment. I should see it on my credit card in 5-7 business days.

I was frustrated that I had to go through all of this trouble just to get a refund for a product that was clearly not up to par. I should have been given a refund to begin with instead of having to get another fan that I did not want because it's absolute garbage! I stated that I would file a claim with my credit card company if I do not receive the total refund.

Overall, I was extremely disappointed with Sharper Image. Their merchandise is expensive, but the quality is substandard. Their customer service is also terrible, as they were not willing to give me a refund for a faulty product. I will never do business with Sharper Image again.

I gotta say, I had high hopes for Sharper Image this holiday season. I mean, who doesn't love a good gadget or gizmo? But man, was I disappointed. Let me break it down for you.

First off, the whole "gift card" thing was a total bait and switch. I thought I was getting a $25 gift card, but turns out it's only good if you spend $50 or more. And to make matters worse, you can't even use it with any promo codes! What's the point of that? And don't even get me started on the "cash back" deal. If you order multiple items and they ship separately, you get multiple cash back emails. But guess what? You can only use one per order. So basically, it's useless.

And if you have to deal with customer service, good luck. I had to wait forever just to talk to someone, and when I finally did, they were no help at all. I tried to modify an order within an hour of placing it, but they said I waited too long. How is an hour too long? And to top it off, they wouldn't even cancel the order for me. I had to wait until I received the items and call them again. And don't forget, returns aren't free!

Overall, I was really disappointed with my experience with Sharper Image. The products themselves were okay, but the whole gift card and cash back thing was a total scam. And the customer service was a nightmare. I don't think I'll be shopping there again anytime soon.

I recently purchased two products from Sharper Image, a hair removal system and a fat burner. When I received the hair removal system, I was disappointed to find that the instructions were difficult to follow. However, I don't blame Sharper Image for this issue. I decided to contact the company directly through their website and discovered that the product was listed for $60 less than what I had paid for it. I reached out to Sharper Image to see if they would match the lower price, but I had trouble getting through to customer service. The phone line kept disconnecting whenever I tried to select the option for assistance. After several attempts, I found an email address and sent my request that way. Unfortunately, four days later, I received a response stating that they would not match the lower price.

Since I had never used the hair removal system, I decided to return it. However, when I went through the online form for returning the item, I discovered that I would lose approximately $70 due to various fees, including the cost of their delivery option. It was frustrating to lose so much money on a product that I had never even used.

The second product I purchased was the fat burner. I used it as soon as I received it and it worked well the first time. However, the second time I used it, the timer did not appear to work. I felt like it had been over an hour and the auto stop had not initiated, so I stopped the unit. The instructions clearly state not to use it for more than an hour. The next day, I set an independent timer and started the unit again. It was over an hour and the unit did not cut off, so it was clearly defective.

I attempted to return the fat burner for a refund or replacement due to the defect, but I was informed that I could not return an item that had been used for personal use. This was frustrating because the machine was clearly broken and not just a change of mind.

Overall, my experience with Sharper Image was disappointing. While the fat burner worked well initially, the defective timer and the inability to return it for a refund or replacement left a bad taste in my mouth. The hair removal system was also a letdown due to the difficult instructions and the high cost of returning it. I would think twice before purchasing from Sharper Image again.

I recently purchased a pair of TV headphones from Sharper Image for my husband, but unfortunately, they did not work as advertised. The headphones were supposed to send the sound through the headphones, while the TV was supposed to be silent. However, this was not the case, and the TV still made sound. Additionally, the volume knob on the headphones did not work at all.

When my husband called the customer service number provided in the written pamphlet enclosed with the headphones, he was met with an aggressive representative who tried to scam him into giving her his credit card information. She claimed that he needed to pay a $2.00 shipping fee to receive a $100 gift card for his "inconvenience." This was clearly a scam, and my husband refused to give her his credit card information. She eventually hung up on him when he would not comply with her demands.

My husband then called a different number and was informed that the item did not work the way we thought it did, despite the description on their website. We were told that we could return the item, but when I tried to do so online, I encountered several issues. The website had a long video on all the details on how to return the item, but the key was that when your order number pops up, it's supposed to pop up a return item box to click on. Without that box to click on, you can't go any further. Unfortunately, there was no Return button, even though I tried to go through the process many times.

When I called customer service (both numbers), I got an automated menu. I pushed the button to get a customer service representative or to discuss "returns" (I tried it both ways), but all I got was static. There was no recording, no person, etc. Nothing. This was extremely frustrating, and I felt like this business needs to be run out of business! They should at least have to change their name.

I thought Sharper Image was a good company, but I was sorely wrong. I wish I had done research on the company ahead of time, but I did not know it went through bankruptcy years ago. I just learned that when I did a search due to the problems described. With the Sharper Image name, I didn't think I needed to research it!

In conclusion, do NOT ever order from this company, and spread the word. I'm out $96, and I don't want anyone else to have to go through this frustrating experience.

So, I recently ordered a vertical bicycle stand from Sharper Image as a gift for my friend. I was pleasantly surprised to find out that they offer such items, as I haven't thought about Sharper Image in years. The store that they had in downtown Fort Lauderdale closed a very long time ago. Anyway, I ordered the bicycle stand for $99, and it arrived within a reasonable amount of time. I haven't tried it out yet because it is a gift, but it came with a $25 gift card.

After seeing some other things on their website that I liked, I decided to order three more items. Each item came with a $25 gift card, and each item offered a 20% cashback. So now I have four $25 gift cards and four cashback awards, totaling over $150.

However, when I tried to order a man's wallet for $70, I was disappointed to find out that I could only use one of these gift cards or cashback amounts per purchase. I was not happy about this and asked to speak to someone in customer service who had the authority to make a decision. Unfortunately, I was transferred to someone who seemed to be reading from a script and wasn't very helpful.

I tried calling again the next day, but customer service was closed. When I finally got through, I was told once again that I could only use one gift card per purchase. This is completely unsatisfactory, and I am considering sending everything back to their store.

Be careful when ordering from Sharper Image. They are dishonest and do not disclose that only one source of credit can be used per purchase until you have already called to order. They do not deserve any positive reviews and should have negative stars. I have read many reviews on this site and completely agree. This company is a scam, and I wouldn't be surprised if they were working with the Russians or Chinese. It's no wonder their retail stores have closed!

If you are foolish enough to buy from Sharper Image, use American Express or PayPal. The customer is always right, and you have been warned!

The Sharper Image Gel Memory Foam Pillow - what a pain! This product is not comfortable at all!

Me and my hubby bought two of these pillows from our local Sam's Club more than a week ago. At the beginning, and even though they stunk a lot, they seemed to be working fine (at least for my hubby). The cooling system was doing its thing, but for some reason the memory foam seemed to be too thick and hard to provide any kind of head and neck comfort. But since we had just bought them, we decided to give them a try...what a mistake! After a week of using them, I gradually started getting backaches, and neck aches. But I was not associating any of my aches to the new pillows.

Until last Saturday morning when for no reason at all, I woke up about 4 am feeling extreme pain on my right arm and shoulder as if I had dislocated my clavicle or broken my arm. That's when we finally made the connection between these pillows and the discomfort on the right side of my body. We returned the pillows to Sam's Club that very same day!

I spent my Saturday, taking Ibuprofen and wearing Ice & cold patches on my right shoulder and arm, hoping for the muscular pain that I thought I had to go away. But by Sunday morning I could not even lift my right arm up at all (I sleep on my right side), I felt miserable! So we rush to the Urgent care for help.

After x-rays, the doctor determined that I had a nerve injury (Radiculitis, branchial) in my neck caused by a external agent (the pillows); that had affected the mobility of my right arm and caused pain from my right shoulder all the way down to my finger tips. $200 later, I was sent home with medication and I was also advised to trash the pillows!

As for today, Monday, I can move my hand (that's why you are reading this review), but my right arm and shoulder are still in so much pain; thatI am still unable to lift my right arm up and my husband pretty much has been my nurse for the last 3 days! As I cannot use my right arm at all (and I am right handed), he has been helping me to shower, do my hair, get dress, brush my teeth, etc...THIS IS WHAT I GOT FROM AN ERGONOMIC PILLOW!

I reviewed this product on the Sam's Club website, but I still do not think it is enough. The manufacturer need to know about how their product is hurting people! I looked for a way to file a product complaint on the Shaper Image website, but I couldn't find it. So, even though it i difficult for me right now, I am sharing my experience with other customers through this site, so THEY WON'T WASTE THEIR MONEY!

Two $19.99 Shaper Image Gel Memory Foam Pillows, cost me $200 in medical bills, lot of pain and frustration and about 10 days of treatment (I am on day 3 today). I wish companies would not misrepresent their products. These pillows are DEFINITELY not ergonomic and THEY SHOULD BE DISCONTINUED as all they do is to cause injuries.

I recently received a bubble tube with fake fish as a birthday gift from my father. Although I didn't specifically ask for it, I have a 5-year-old and thought it was a unique and interesting gift. However, the first thing that struck me was the price - a whopping $180! That's a lot of money for a bubble tube.

When we followed the instructions and powered it on, we had issues with the remote. It lit up when we pushed buttons, so we assumed the batteries were good. However, the batteries only had enough juice to confuse us and assume the remote was broken because we saw lights but it would not function.

The fish are supposed to be washed for 3 minutes in soap and water and rinsed thoroughly. For some reason, it takes 48 hours before the fish move and look lifelike. At first, they either floated or sank, but the real problem was that the fish never did anything.

The book, customer service numbers, and registering your product are all directed to Playlearn. There is a useless app for this product as well, but I don't see that as one of the many issues. Playlearn was nice on the phone, and they sent new fish with quite a few more items that go in the tube to address the issue. However, the new fish didn't change anything.

As we realized the fish were not going to work, we also realized the bubbles substantially decreased. Almost hardly any bubbles were bubbling, and eventually, the motor just stopped. I contacted Playlearn again, and they told me it must be the motor, and they would send a replacement that would be easy to install. They wanted me to take this thing apart and replace the motor, which I thought was completely ludicrous. This product was new, not broken.

Cut to one month later, and we never received the pump. I would love to give this thing back and get the money, but my father is really into me keeping it for some reason. I asked for a refund anyway, and at that time, they told me to contact Sharper Image if I wanted a refund, and they only dealt with the maintenance issues.

Sharper Image was super nice and said I should have contacted them to begin with, and they would happily replace it. I'm curious if I could have made the refund happen. They sent a shipment label, but it's a very long awkward item, and it's going to be difficult to get a box to ship back. So much nonsense that I despise this thing.

If Sharper Image wants to be the customer service saviors, then they need to state that someplace. The only paperwork, contact info, customer service number that came with this item was directed to Playlearn, and they are unprofessional at best, and their products are crap. If you're in doubt about who to call if you have a 3rd party issue, then learn from my mistake and call Sharper Image. And don't buy a bubble tube. It's lame.

I recently made an online purchase with Sharper Image and unfortunately, it was a complete disaster. I needed to cancel the order immediately after placing it and tried to reach out for assistance. However, I did not receive any responses to my calls or emails until the item had already shipped. This caused a lot of frustration and inconvenience for me.

To make matters worse, there were numerous technical issues on their end that prevented me from processing my own online return label. I was told on two different calls that one would be emailed to me for an expedited return, but I never received it. After finally being able to print my own label, I found out that I was going to be charged for return shipment, even though the item should never have been sent out in the first place.

On top of all of this, there were three different financial holds placed on my bank account, one of which was for almost $90 more than my order total. When I inquired about these transactions, I received no answer from the company as to where my missing money was.

After finally speaking to a manager, I was told that I would not be charged for shipping and that my funds would be released and credited back to my bank account within 2-3 business days. However, this did not happen and I was left with an overdraft fee and unexplained charges on my account.

The customer service I received was rude and unhelpful, and I was given no explanation as to why I received such poor service. As someone who works in customer service with C-Level executives, I expect a basic level of customer service and follow-through with promises. Sharper Image failed on every level and I would not recommend them to anyone.

Purchased from wal mart new missing replacement blades, charging cord , instruction manual, remote control. Need return label. And replacement mach x drone. Wal mart said i had to contact you. Jim burgess 21 willett drive st. Jacob, illinois 62281 phone [protected], thank you. Purchased:11-28-23 wal mart glen carbon illinois. The store said i had to deal with you. Serial:33568a22190 model:1012254 fcc id:qw9jg2022n24gr sharper image drone 2 x

I purchased an anti gravity sharper image gravity gravity rover today and there is nothing with it to recharge the rover rechargeable battery and also no instructions. Purchased at Walmart Very disappointing for my grandson, it was a special day with grandparents and went shopping and was all excited picking it out and now can’t play with it😞😱☹️

It doesn't work. I received this 2 days ago as a gift from my church. It was factory sealed, brand new and not a scratch on it. It was charged, all the blue lights come on. I unplugged it and nothing. I troubleshooted with your phone support and even he could not get the massager to work.

I am unable to provide a receipt and so am asking for a onetime exception. I can tell it is well made and really want it to work. Can you help?

This isn’t a complaint. It is an inquiry on a product. The model number is 101-2645 and it was made in China sharper image distributed by 2020 merch sauce LLC Irvine California. What I am inquiring about is an instruction guide on use. When it was purchased, it just came on and only goes to one speed, so I brought it back and the second one I purchased does the same thing. Instructions were lost or not included I guess I just can’t find them and was wondering if someone could email me any instructions on this device. There is also another number 59617 is an Apple 212-0194 DC input. Thank you.

A gift sent to us by a dear friend. The pieces are supposed to screw together, but are mismatched and cannot be attached. I know it is worth $175.00 but all I want is a replacement that can be put together properly. I wrote to smarter image but never heard from them.

This was purchased in May 2923.

Please replace with a unit that fits together.

Irene Mendelson

[protected]@gmail.com

I recently shopped at Sharper Image and let me tell you, they really try to make it seem like you're getting a great deal. They even send you a so-called "gift card" with every shipment, but don't be fooled - it's really just a coupon code that they would offer you anyway. And to make matters worse, the coupon code only covers shipping, which they charge you for anyway.

Let me break it down for you. I spent $100 and they offered me a 20% off coupon. On top of that, the website was advertising 10% off plus free shipping. And to add insult to injury, I had also received a $25 "gift card" from a previous purchase. But here's the kicker - I could only apply one of these offers. So I chose to use the "gift card" and ended up having to pay for shipping.

But get this - the "10% plus free shipping" offer would have been the same as the "gift card" and so would the "20% off coupon". So in the end, I spent $100 and saved absolutely nothing. I still got charged the full amount, even after all their sneaky marketing tactics.

Honestly, I would recommend avoiding Sharper Image altogether. Their "free gift card" is really just a crappy coupon code that can't be combined with any other offer, including shipping. Don't fall for their tricks - save your money and shop elsewhere.

I recently made a purchase on Sharper Image's website on October 17th. I was excited to buy a Snow Cone Party Station for my little nephew's upcoming birthday party. However, it's been over a week and I still haven't received my order. I tried tracking my package with the tracking number that Sharper Image provided me with, but to my surprise, FedEx couldn't find it in their system. I was disappointed and frustrated with this situation.

I decided to call Sharper Image's customer service to inquire about my order. They informed me that my package was in FedEx's possession, but they were experiencing shipping delays and were unable to scan packages in a timely manner to show movement on orders. I couldn't believe it! I was shocked that such a reputable company like Sharper Image could have such a problem with their shipping process.

I requested a refund for my order, but Sharper Image told me that they couldn't refund my money because my order had already been shipped and assigned a tracking number that couldn't be tracked with FedEx. I was disappointed with their response and felt like they were not taking responsibility for their mistake.

My brother used to buy from Sharper Image many years ago, and that was the reason why I decided to purchase my item from them online. However, after this experience, I see that they have lost a lot of credibility. I personally will not buy from them again or recommend anyone from buying at Sharper Image.

In conclusion, I was disappointed with my experience with Sharper Image. I hope they can improve their shipping process and take responsibility for their mistakes in the future.

So, my wife went ahead and bought me a sit-down roll around seat with an underneath toolbox from Sharper Image for Christmas. I wasn't too thrilled about it because I already had a similar one that I never used. But my wife insisted and ended up buying over $1000 worth of items from Sharper Image. The receipt showed that the total cost was just over $960 and the return date was up to Jan 31 2022.

I decided to return the seat and initiated the process on the Sharper Image website. However, I was disappointed to find out that I would only be getting back a bit over $70 for an item that cost $159.99 plus shipping and tax. After calculating the tax and shipping, I realized that I was losing a bit over $92 on the return. I sent them an email explaining my situation, but unfortunately, I never received a reply.

This experience has taught me to be more careful when buying from Sharper Image. If you're not absolutely sure that you want the item and have no intentions of returning it, then don't buy it. Otherwise, you might end up losing money like I did. The only thing I accomplished was making my wife angry, and the seat is still sitting here fully boxed, waiting for me to take it to Goodwill.

Overall, I'm not too happy with my experience with Sharper Image. The return process was disappointing, and the lack of response to my email was frustrating. I hope that they can improve their customer service in the future so that others don't have to go through the same thing.

I gotta say, I ordered one of them fancy car cushions with the massager and heat from Sharper Image on December 18th. Got a shipping label and tracking number on December 23rd, but here we are on January 15th and still no package in sight. I done sent them an email, but ain't nobody responded yet. So, I called up their customer service line four different times and had to wait on hold for a good 45-60 minutes each time. Two of them folks told me it was in stock and ready to ship, but the third one said they'd send an email to Fed Ex to see what's going on and either expedite the order or send another one my way within 3-5 days. Well, let me tell you, neither of them things happened. So, I called back and they told me it just came back in stock after two other agents previously told me it was in stock. Now, they're saying it'll be at least another 4 days before they can even investigate the situation. I mean, come on now, it's been almost a whole month and I still can't get a straight answer on where my package is or when I'm gonna get it. A good company would've just sent me another car cushion, but not these folks. So, save yourself some time and money and don't bother with Sharper Image.

I recently made a purchase from Sharper Image because I saw a link that said there would be no sales tax. When I was checking out, I didn't see any sales tax on the initial screen, but on the final screen, it showed up. I thought that it would be taken off when the order was processed, but I was wrong. Some online companies do this, but not Sharper Image. I placed the order around 9 pm and couldn't get in touch with customer service other than through email. I emailed them about the issue, but I didn't receive a response.

The next morning, I called customer service and the representative was pleasant enough, but they told me that they couldn't cancel the order. They said that they would try, but then they told me to call FedEx to try and stop the shipment. I was surprised because there hadn't been enough time for them to even provide tracking information, but somehow they couldn't cancel the order. Later that evening, I received tracking information and an email from customer service in response to my inquiry the night before. They said that they couldn't stop the shipment, which was frustrating.

Overall, this was a ridiculous experience. I learned my lesson and I won't be shopping at Sharper Image again. I will tell anyone who listens about my experience.

I made an order on December 1st for an item that was listed as "in stock" on the Sharper Image website. I was happy to receive an email confirmation right away. However, as time went on, I didn't hear anything about the status of my order. On December 18th, I decided to email customer service to ask about it. I didn't receive a response, so on December 21st, I called the toll-free customer service number. I selected option "3" to get information about the status of my order. Unfortunately, I was told that my order had not shipped yet. I was instructed to hang up and call again, this time selecting option "5" to speak to someone about it.

When I finally got through to someone, I was told that my item had been in stock when I ordered it, but so many people wanted it that by the time they went to fulfill my order, it was no longer in stock. They had to re-order more from the manufacturer, who was slow to ship. I was frustrated and asked how I didn't get one of the items that was in stock since I bought it when the system said it was in stock. The customer service representative apologized and said they were sorry for the inconvenience.

It seems like Sharper Image has a problem with inventory management. If there are 100 items in stock and 1,000 people place orders, then 900 of the items weren't really in stock. It's disappointing that no one communicated anything to me for 3 weeks. I had to call and wait on hold for an hour just to find out that my item would likely not be here by the 24th.

This was my first time ordering from Sharper Image online, and I have to say it will be my last. I don't want to deal with the frustration of not knowing the status of my order and waiting for weeks without any communication. I hope they can improve their inventory management and customer service in the future.

I recently got a Sharper Image nut dispenser as a gift, but unfortunately, it stopped working after just two days. I was pretty bummed out about it, but I decided to call the company to see if I could get it replaced. Let me tell you, it was quite the ordeal trying to get in touch with the right department. I had to call several different numbers before I finally got through to someone who could help me out.

Once I explained what had happened, the person on the other end of the line suggested some troubleshooting steps and asked for the model number and description of the product. They told me that they would send me a replacement, which was a relief. The lady I spoke to was very polite and even apologized for the inconvenience. She also said that someone would follow up with me within 24-48 hours.

Well, let me tell you, nobody ever called me back. When I called back to follow up, I got the runaround. It was like I was calling for the first time all over again. They told me that they couldn't replace the product because they needed proof of purchase, and I didn't have a receipt since it was a gift. I explained this to them, but they still wouldn't budge. It was really frustrating, and I felt like they were lying to me.

I think Sharper Image needs to take responsibility for their defective products and keep their word. If they had told me upfront that they needed proof of purchase, that would have been one thing. But to lie to me and say they would send a replacement, only to backtrack later, is not cool. I've read a lot of negative reviews about Sharper Image, and I have to say, I'm not surprised. I've never used their products before, and I don't think I ever will.

When I spoke to the person at Sharper Image most recently, I told them that I would be leaving a negative review. They didn't seem to care, but they really should. Word of mouth goes a long way, and I have a big mouth! Overall, I'm really disappointed with my experience with Sharper Image.

So, I was browsing the Sharper Image website and I gotta say, their prices seem a bit steep. However, they do have some incentives that can help offset the cost. But here's the catch - you can only use one incentive at a time. For instance, they offer free shipping if you spend a certain amount, and they also give you back 20% of your purchase as credit towards your next purchase. Plus, they throw in a free $25 gift card with your purchase. Sounds pretty sweet, right? Well, here's the kicker - you can't combine these offers. Nope, not even if you ask nicely. So, if you want free shipping, you can't use your credit or your gift card. And if you want to use your credit, you gotta pay for shipping. It's a bit of a bummer, really.

Now, I haven't actually received my order yet, so I can't speak to the quality of the products. But I will say that I was disappointed with the shipping charges. I mean, come on, every other retailer seems to be offering free shipping these days. And it's frustrating that Sharper Image charges more for their products and then doesn't let you combine discounts with free shipping. It's like they're teasing you with all these great offers, but then slapping you in the face when you try to use them together. Not cool, Sharper Image, not cool.

So, if you're thinking about shopping on their site, just be aware of their policies. Don't get too excited about all the discounts they offer, because you can only use one at a time. And don't expect free shipping unless you're willing to forego the other incentives. It's a bit of a hassle, but if you really want that fancy gadget or gizmo, I guess it's worth it. Just be prepared to pay a little extra and don't expect to be able to use all the discounts at once.

I ordered a rechargeable battery pack equipped cordless heat belt for my back from Sharper Image via a mailed catalogue and phone order in November 2019. The customer service representative assured me that if I didn't like it, I could return it. However, the device was quite expensive, and I was skeptical about its quality and function. When it arrived, I found that it would not fully charge and hardly even heated up.

Two weeks later, I went to the Sharper Image website and used their automated return system to ask for an RA number to return the product. However, they refused, saying that it was considered a "personal item" and therefore not returnable, even if defective. I was quite frustrated by this, so I decided to call them.

I explained to the operator that the woman who took my original order had said that it was returnable, and that their own website did not describe it as a "personal item" either. However, I got nowhere with them.

So, I called my credit card company and asked for a chargeback to Sharper Image for the reasons stated. They were not abiding by their own return policy, and the product was clearly defective. My LL Bean credit card company said not to worry, they would take the charge off. They took a report over the phone, but four months later, I received another follow-up letter from LL Bean saying that since I had not returned the item, they could not take the charge off.

I was quite upset by this whole experience. We were refused the return authorization number, and it seemed like nobody was willing to help us. I will never order from Sharper Image or LL Bean again. They can both pound sand!

I recently bought a blanket from Sharper Image as a gift for someone. It was early or mid December when I made the purchase. I received an email confirmation that I would get another email with a tracking number when the item is shipped. However, two weeks later, I still didn't receive any email, tracking number, or merchandise. I tried to contact them through email and phone calls to their 888 number, but all my attempts went unanswered.

I decided to file a dispute with my credit card company to get a refund. It was only after that when I finally received a reply from Sharper Image for the email I sent weeks earlier inquiring about the package. They sent me a FedEx tracking number indicating that the package was delivered. However, I told them that I didn't receive it and that I don't know where it was delivered to. I also mentioned that FedEx never contacted me about any delivery.

To cut the long story short, they said they couldn't and wouldn't issue me a refund. They said they would look into it and maybe send me a replacement in 7-8 business days. They also said they wouldn't send any tracking number for the replacement either. I paid $145 for a blanket that I never received. I didn't get any follow-up email, no FedEx tracking number, and all my email and phone calls to Sharper Image went unanswered.

It took more than a month after filing a dispute before I finally heard from them. This time, they told me they would send a replacement in 7-8 or more days, without a FedEx tracking number. What if I don't like the merchandise and want a refund? It's such a joke.

I received the foot massager over a week ago. The order no. is ORD510657106, and it was shipped out on December 12. I opened the box and everything looked fine. But when I tried to set it up to use, I found that the instruction manual matched the massager just fine, but the control pad was apparently for a different device. So what I need is a control pad that matches the instruction book and the massager itself. The representative essentially said I had two choices: either send the whole thing back, or use the keypad I have (she instructed me on how to substitute the button sequence and hopefully get satisfactory results.

The problem is:

1. I no longer have the box the device came in, as everything seemed to be appropriate and intact;

2. It makes no sense to ship the whole thing, when all I need is a different keypad;

3. I can't use Fedex, because I no longer have the return label & address.

I don't understand why you can't just ship me the right keypad, & include a label so I can send back the one I have.

Hopefully you have my contact information, so I will look forward to hearing from you. Bill Ackerman

I recently placed an order from Belk of 2 RC Monster Spinning cars. (Blue and red). On Christmas Eve, my Grandsons were so excited when they opened their packages. I have purchased several Sharper image items before and know that they are definitely a trusted brand….so I had no worries that the boys would have a great time with these. Well….after opening and installing batteries…one grandson yells to the other to “Stop running my car, Carter!” To our surprise….we had no idea that both cars were on the same frequency. Nothing was ever specified anywhere in the add and now the cars sit because only one boy at a time can play with their car.