Santa Barbara Tax Products Group [SBTPG]
Reviews and Complaints

I’ve been getting the run around trying to figure out where my 2021 tax refund is sbtpg was the last to have it told me it would take 8- 10 business weeks to send my refund check back to irs . Then I was told it’ll take 8-12 weeks for irs to receive my tax refund from sbtpg . As time went on still no refund called IRS TOO MANY TIMES was told to contact sbtpg because they haven’t recieved anything so I contact sbtpg again and was told that my money was sent oct 7 2022 it is almost April 1 2023 still no money in my account or in the irs system to send me my money direct . I’ll never do my taxes with TurboTax again and for them to be partnered with this shady bank makes it even worse I recommend if your thinkin about doin anytime of business with this company let me save you time stay away far away from sbtpg and turbo tax

I am a tax professional that has been taking through thr ringer about my clients refund. For a whole month and a half, they have 2 clients under 1 check number saying both clients got the money when we know that is impossible. Noboby seems to want to help even after sending me an email saying they will reissue the check for the other client. A month later no check and now nobody is responding to my email and they won't return my calls. So basically, they have stolen my clients money. Will not use them again ever

I filed with Turbo Tax for 2020 Tax year. I did not pay attention to the set up of temp account with greendot where they get funds take fee then send my funds to me. Well my 2020 was held up by IRS for paperwork took me almsot 2 years to get straight after 4/5 months Turbo Tax took their fees. However my taxes already had this "bank account" info on it where when my funds released from IRS they were sent. almost $10 grand. After months of doing my own investigation to find because IRS a mess, finally read disclosures to see they created this bank account which I have no access. Since TT got money from my personal account only my refund sent to them in May 2022. SBTPG should have attempted to DD to my personal account which would have kicked back because account closed over a year, then should have sent me a mail notice of funds or just sent me a dang check. TT, SBTPG nor Greendot ever notified me. When I call these numbers, you cant get through without social security, but when I enter, it says invalid. How when TT shows every year when I Filed with them. So now I'm waiting for email back which from previous updates, I see no email reply ever sent to other. I need my damn money! It will be a year they have had my money, they didnt send back to IRS they did not deposit to my account or send check what are they doing wiuth my funds I am single parent of disabled child I need that money!

I found a amended return in November 2022. After waiting on this amended return I experience bad weather and financial birding due to the floods in California. I obtain a tax advocate to speed up the process the advocates supervisor frustratingly deposit my money in a TurboTax account because that was the last account information listed on my return. But on my amended return, it clearly states mail check. Anyhow, TurboTax received two refunds this year for me one for this year and amended return. From last year. The amended return was supposed to be returned back to the IRS due to the fact that they were never supposed to receive that refund, and they did not prepare the amended tax return , but TurboTax withdrew money for fees that should have never taken out an sent balance to Santa Barabara bank. Which they supposedly deposited into a closed account. Which I verified with the closing bank, no funds had been received. Where is my money? No supervisors nor managers are available! They think I’m going to go away but I’m about to become a big problem! Whom else is experiencing this. I have lawyers ready to take your case

Theyre holding and and providing different information. Ive already requested my fund back to be send back to irs since January 2023 it is now march. I recently called the irs and said they still dont have my funds back. Ive read numerous thread on reddit that people having similar issue. I cant believe they are getting away with this. Ive contacted them via email and calling their CS number ending on 7228. It is frustrating that i cant get a "supervisor" or any higher up to look at this. Even turbotax doesnt want to step in regarding this issue.

I used Turbo Tax to file my 2021 return. Finally in December of 2022, my refund was sent. I made it clear to the IRS and Turbo Tax that my bank account was closed and to send it either to my new account or mail me a check. Well Santa Barbara mailed me a check. I moved but did a change of address. I should have gotten the check. I have called them several time. They refuse to send another check. They said it would take 10 to 12 weeks for the IRS to receive back my refund. Here we are in march of 2023. Now I am fighting with the IRS and this company.

Now I have to deal with a tax advocate I’ve something so simple. I refuse to not receive my 2021 refund. That was a large refund. The IRS did a trace. They can’t find it. That’s because this company probably never sent it back. I want my money. Their rude. Never send emails back and it’s hard to get through to a human. The tax advocate probably won’t do anything either. The IRS and this company are useless. So is Turbo Tax!

I received a message from SBBTPG after I reported not getting my refund to the BBB. In that message SBBTPG said that my refund was sent back to the IRS on 10/7/2022 with the lead number 10052211. Upon speaking with the IRS and them investigating it for almost two hours, they discovered my refund was never sent back to the IRS. So that was a lie. I have been attempting to call SBBTPG and when I called it ask me to enter my social but they says its not recognized. I have also emailed TPG-CSsupport@greendotcorp.com with no response. I have been trying to get my money for well over a year now. I have read several others dealing with the same issue on the BBB website with no results. I need someone to actually call me. It is no way that I should receive so little help from SBBTPG about my refund even after a year.

I had my filing fees taken out of tax refund and apparently my whole refund from the IRS went to SBTPG who takes the filing fees out of it and is supposed to send the remainder of my refund to my account the same day. They didn't do that. Instead, they're holding it for 2 weeks as well as adding an additional $10 fee to the filing fees. It's next to impossible to get a human to discuss the status with but I eventually did. She was very kind but helpless to assist me. She said it's being held "because of the amount of my refund". Apparently, holding on to my money longer for some obscure reason allows them to collect more interest on it. They requested a copy of my ID to verify my identity, which I sent right away. They're still holding it 7-10 business from that. What a scam.

My federal refund was released to sbtpg on 2-24-22. It's 1-24-23 and I still don't have it. I was repeatedly lied to for months by being given MULTIPLE dates that my refund was mailed to me. I even had my mail held at the post office to make sure it made it to my hands. Fees were taken out more than once but no check was EVER mailed. Now I'm being told my refund was sent back to IRS on 10-21-22 but as of 1-23-23 the IRS has not received it. At this point I feel that your company has stolen my money.

They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. Refuse to update my information. Told me then sent it back to the IRS in November and I called the IRS today 01/17/2023 and they still have no sign of it! Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. THEY OWE ME $5.531.80!

I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received, then they claimed that they can’t resend the check so it will be in process to go back to the irs. TPG just keep telling me to check after three weeks, I did and they told me the same thing. They never seem to have any information and they hang up on you when they see why you are calling! please if you can advise me to whom to contact. I need to take an action. against them. I was waiting for my refund for more than two years. First, they claim that they have sent me a check which they never did. they have played this game with so many clients as I saw them on the company reviews. I don't know why Turbo Tax allowed TPG to handle clients refund. This is the worst experience I ever countered. Now I can’t get in contact with them

Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. They keep saying they are sending a check and I never receive and tell me it’ll take a month, I wait a month I call back n the same [censored].

I want to file a class action lawsuit, need at least 20 people. Please contact me if your interested in joining. I am not a scam. Fight for your money
Tracy
arival33 at hotmail dot com
[protected]

This tax bank never sent out my refund my family and I has went through a bad hardship due to Santa Barbra crooked ways I’ve called the irs multiple times and it’s nothing they could do my due date was 3/16/2020 and still getting the run around from this bank this is so unfair they even had me sign a letter and notarized just to get my refund sent back out and that was no help I am looking to sue this company at this point

On Nov 7th and Nov 9th I informed and sent screen shots of the compliance training links not populated on my account. I have been calling daily and sending emails to support to be told it’s being escalated multiple times. No one has called to help. I have 2 tax locations and still no help Jan 2nd. A whole month and issue is not fixed. I have missed the compliance training due dates due to the lack of help. I called today just to be on hold for an hr. If this is not fixed by tax season I will be filing a lawsuit. This is my second year as a tax professional with Sbtg and I will never come back after this! My company name is The Whiz Kidd Fs contact [protected]!

Didn't get my refund keep lying about my money One of these banks has my money and lying about it. I will seek legal action

TPG sent my tax return to an account that was closed. it said it was returned to the originator which would be TPG. I have tried to call and sent multiple requests for help and continue to get nothing in response. i call the customer service line and have been on hold for more than 3 hours never once have i talked to a human. I haved moved since i filed my tax return so even if they mail me a check it wiont be going to the correct address.

My 2020 taxes was filed with free tax USA. And my refund wasn’t sent to me at all cause I owed the irs at the time. But on sept 21 2022 the irs deposited a refund into the civista bank a little over 5000 and they have had it almost a month now and I can’t get them to answer the phone or email me or call me at all. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and don’t send the full amount to the taxpayer. Something need s to be done and this bank needs to answer phone calls.

the bank has been holding my tax refund since august 18,2022. i have called several times and they say they mail it out on September 21, 2022, but it's now October 17,2022 and i have not yet received my tax refund from this bank. what should i do? they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take.

I filed my taxes through FREETAXUSA...so the irs sent my refund to my account but it was closed due to losing job during the pandemic...so I told that the refund would go back to the irs and they would send a check to the address which did not happen then I was told the refund was sent back to the irs but when I finally got through to the irs who told me to contact the bank who processed the check any how I went back and forth..then i sent a email to freetaxusa because i

was told there was no phone number for them so freetaxusa told me to contact ruby Fairchild who is customer service supervisor...she is a liar she told that my refund was sent back and it was not...I still do not have my money it's so much more I can tell about these people how is this possible who do these people answer to who is over SBTPG and ruby Fairchild and freetaxusa...who answers question about their bad practices I am owed 11,344 and civista Santa Barbara bank has our money they even had a account with my name and I did not give them permission to have...I also put a trace on the check through the irs.

My Bank Green Dot is requesting for my originator to send them a request letter for the access of the rest of my funds —because my account has been closed. Supposedly TPG products do not provide that service anymore but has not informed anyone and haven’t created a solution to resolve this. I have called both parties several times to receive no help. My money is stuck with green dot with no access. Green Dot only option was to call the originator which is TPG Products. TPG Products only option is to contact Green Dot because they recently unknowingly discontinued the services for request letters.