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Santa Barbara Tax Products Group [SBTPG]

Santa Barbara Tax Products Group [SBTPG] review: tax refund 65

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Author of the review
11:42 am EST
Review updated:
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The complaint has been investigated and resolved to the customer’s satisfaction.
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I used TurboTax to e-file my federal return this year. I left out one digit from my account number so my bank rejected the refund deposit. I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). SBTPG responded quiclky with a phone number. After explaining things to customer service I was assured that if I faxed in a valid ID, SS card and a bank deposit slip they would be able to correct the account number.

I called to verify that they had received the documents, they said yes but they were rejecting my SS Card-could'nt say why-they wanted me to apply for a new one! Now I need to wait two or three weeks for a new card before I can re-apply for MY REFUND while they hold it.

All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it?

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

65 comments
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Cj wilson
US
Apr 25, 2022 10:30 am EDT

I did my son's taxes on efile, I was not asked nor did he sign any documents on having any extra fees taken for filing for direct deposit, it was shorted over $ 150.00 how do we get this back?

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Jerry Moser
US
Jun 28, 2022 10:04 am EDT

I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. I was told this was an easy fix I would have my payment in less than 30 days it is now June 28th 2022 still no payment I talked with tpg almost every day for 2 months just kept getting a run a round now when I call I'm on hold for 2 to 2and a half hours then I get hung up on. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me.

Jerry and Johnnie moser

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Brandon Hess
US
Aug 17, 2022 5:24 am EDT

I want in on this. SBTPG has my refund held hostage too. My E-mail is hess72384@gmail.com. Let me know what you find out.

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Kiraidy
Huntingburg, US
Dec 07, 2022 4:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I want in i need to law suit them to

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Vickie case balouch
Hattiesburg ms, US
Aug 21, 2022 7:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time

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ILenaD
Pensacola, US
Aug 24, 2022 8:34 am EDT

Have you received your taxes yet because I am having the same issues

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Vickie case balouch
Hattiesburg ms, US
Aug 30, 2022 7:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Stop saying u resolved it that's a lie

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Maribel Fierros
US
Sep 06, 2022 10:54 am EDT

Do not use santa barbara tax products or turbo tax. These people will keep your money. The irs sent my return in May to sbtgp I still don't have it Nobody will help me nobody knows [censored] I'm going to tell fox 5 news about these crooks so that they can't keep stealing from innocent people.

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Tone Ray
US
Jan 17, 2023 7:39 pm EST

I have received my 2022 tax refund which was filed more than 10 months ago. The IRS processed and funded my refund and somehow my bank returned it. Over the course of 10 months I’ve filed Form 3911 with two different IRS agents. Completed Indemnity Bond forms for TPG with notary. TPG took 6 months to return the funds to the IRS and gave me a Green DOT yet the IRS still hasn’t received any funds from them what so ever. The IRS has submitted the case to BFS for an investigation. At years end “2022” TPG website no longer shows my refund on the site. TPG stated they’ve mailed a refund check which was never received. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. Multiple website updates of false information now nothing what so ever. No to mention the hours of waiting on hold to speak to some incompetent agent with no answers.

  1. Santa Barbara Tax Products Group [SBTPG] Contacts

  2. Santa Barbara Tax Products Group [SBTPG] phone numbers
    +1 (800) 779-7228
    +1 (800) 779-7228
    Click up if you have successfully reached Santa Barbara Tax Products Group [SBTPG] by calling +1 (800) 779-7228 phone number 0 0 users reported that they have successfully reached Santa Barbara Tax Products Group [SBTPG] by calling +1 (800) 779-7228 phone number Click down if you have unsuccessfully reached Santa Barbara Tax Products Group [SBTPG] by calling +1 (800) 779-7228 phone number 0 0 users reported that they have UNsuccessfully reached Santa Barbara Tax Products Group [SBTPG] by calling +1 (800) 779-7228 phone number
    +1 (800) 901-6663
    +1 (800) 901-6663
    Click up if you have successfully reached Santa Barbara Tax Products Group [SBTPG] by calling +1 (800) 901-6663 phone number 0 0 users reported that they have successfully reached Santa Barbara Tax Products Group [SBTPG] by calling +1 (800) 901-6663 phone number Click down if you have unsuccessfully reached Santa Barbara Tax Products Group [SBTPG] by calling +1 (800) 901-6663 phone number 0 0 users reported that they have UNsuccessfully reached Santa Barbara Tax Products Group [SBTPG] by calling +1 (800) 901-6663 phone number
    Taxpayer Support
  3. Santa Barbara Tax Products Group [SBTPG] emails
  4. Santa Barbara Tax Products Group [SBTPG] address
    11085 N. Torrey Pines Rd. Suite 210, La Jolla, California, 92037, United States
  5. Santa Barbara Tax Products Group [SBTPG] social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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Santa Barbara Tax Products Group [SBTPG] Category
Santa Barbara Tax Products Group [SBTPG] is ranked 11 among 102 companies in the Tax Services category