Sears
Reviews and Complaints

If you sign up for Sears Kmart unlimited free standard shipping; they promise you 30 days of free trial.

However I just received an email today that luckily I just read from Sears
stating that "Your ShipVantage Membership will Auto Renew in 15 days"'. Luckily I read
the body of the email where at the end it says if you want to cancel ShipVantage you have to do it
at least 5 days before your shipvantage renewal date. Just another Sears Kmart scam;
they promise you 30 days but in reality you only have 25 days to cancel. They design their processes so they can take advantage of customers.

Of course when you signed up for shipvantage they failed to inform you and clearly disclose that you had to cancel within 25 days; they only tell you later buried in the body of an email and hope you will not notice.

I have a Sears HVAC unit that is covered under a Master Protection Agreement. It has been broke now for over a month after 5 visits and numerous cancellations from SEARS technicians. I would not recommend a SEARS warranty or their home repair services to anyone. They have dropped the ball by not showing up on designated days or times, not shipping a motor that was promised, and not even being able to find my account sometimes when I call. For a company that has been around for a very long time, they certainly have not perfected the system of customer service or repairs! I will never make a major purchase from SEARS again!

I ordered 2 Sylvania 7in mini tablets from Sears/Kmart on Sunday 08/28/11. I requested 2 day shipping. I received the package today Wednesday 08/31/11 from UPS. I opened the box and saw only 1 tablet in it. I immediately called Sears/Kmart at [protected] and spoke with one service rep after 20 minutes of holding advised that a claim number would have to be submitted to UPS to investigate the problem further. The rep went on to ask if the box hand been broken stepped on, etc. I advised the rep the box HAD NOT OBVIOUSLY been tampered with. The rep went on to advise that they would have to investigate with UPS further and provided me with a UPS tracking number EVEN after I advise them it didn't look like the courier service had anything to do with Sears/Kmart fulfilling the product. After a few rounds I was transferred to a case manager by the name of Christine who not only was rude on the phone but after awhile hung up the phone after I had been waiting for over 30 mins for her to investigate with whomever our missing product. I called back and spoke with another case manager by the name of Renisha whom advised that she would check who gave us the whole spill of a 5-7 wait time before we could receive our money back or the even another product. Needless to say I will NEVER order anything else through Sears nor Kmart because their protocol & their customer service is piss poor and I will be glad when they go out of business!

I have a Sears recliner that the handle to make it recline has broken off. I went to the Sears store and was given a phone number to call and ask for the furniture medic. I was able to finally speak with a person and she said she would have the medic call me back the following day. That was 2 weeks ago. I have been trying since to reach Sears by phone but have not been able to. I need to know if this handle can be fixed and where and how to do that.

I am sending this email in regards to Order # [protected]. The reason I would like to return this item is because this item isn’t the item I purchased. Per another Sears’s representative, it is my understanding that an error was made by the Sears representative (Andy). I went to Sears to purchase a DVD/VHS recorder. Andy informed me that the store no longer had the item I wanted, but he could order it for me online. When I received the package, I was surprised to find that that the item I received did not match the item I originally wanted to purchase. In order to resolve this I have made several attempts: I tried to return the package to Sears Department store. I talked to several case management representatives (Maria Brown, April, Zack, Robin, to name a few). However, the issue has not been resolved nor have I a received a return slip (postal paid slip) or credit card adjustment. Per Sears electronic store I was told that since this package was an on line purchase, I needed to return it via the on-line return address. But how is this possible when there was no return receipt in the package? I feel that because there was no return receipt within the package and the lack of attention I’m receiving, I’m being force to keep a purchase I didn’t order. Therefore, this should require immediate attention, because I feel that I shouldn’t be forced to pay for something I didn’t order. Please explain why I have not received an honest attempt from a Sears representative to fix this error. Please reply back to this email with your response, ASAP.

Sincerely, Rita Kimbrough

Rita Kimbrough
Operations Representative
Legal Paper Processing
1 HSBC Center, 12th Floor
Buffalo, NY 14203
Ph# [protected]
Fax# [protected]
Rita.S.[protected]@us.hsbc.com

Sears current flyer advertises sale on Levolor shades, received with my newspaper yesterday. Flyer is also viewable on-line on the Sears website, with info that product is not available on-line, must 'see the store'. I called the phone number on the flyer, and was informed that no service is available to my postal code (?), so was transferred to catalogue sales, who said they couldn't help me without a 'number starting with 'R' (catalogue no?)'. The in-store clerk told me that Sears doesn't carry shades in the store, must go to catalogue sales, where the clerk couldn't find the flyer and told me to go home and get the number and call back...same 'R' number referred to above that isn't printed on the flyer! Bottom line: TOTAL CONFUSION AT SEARS. I will be ordering my shade on-line from a competent web-store, probably at a better price, certainly 200% easier. SEARS SUCKS!

I have been buying Sears Kenmore vacuum cleaners since 1989 because I love how long they have lasted and how great they work...but...within the past 10 years they have been going way down hill in quality. The most recent 4 yes 4 vacuums I have purchase have been terrible! I cannot even beging to type all of the problems I have had with them. The canister is soooooo small on my newest one! The bag they give me for it doesn't fit and the plastic scales on the lid keep puncturing hole it them. They get half full and the have to replace them! Some only get about 1/16 full before i notice a hole and have to throw it away! Sears, please start making a bag that fits. I have many Sears appliances but I really do not want to purchase anything else from Sears anymore.

Ever deal with a big corporation that shuttles you from department to department and everyone is really nice, but nothing gets done about your problem and finally after a few weeks and some hours online and/or on the phone you simply get tired and start adding up how much of your time is wasted? I am realizing that Sears is one of those companies (also AT&T but that’s another story). I bought a set of mattresses at Sears in December and my husband and I both tried them out in the store. He was out of town for 6 weeks unexpectedly and when we were finally able to try them at home, they sagged badly, even though they did not sag in the store.

We were waking up really achy! We are average or under-average weight. I called the store several times-no answer. So I emailed customer service and got a nice response and eventually (over several days) they told me someone would contact me. Never happened so I email back and they give me a number to call (this is after a week) and so I call and they want to give me a new mattress and I say, no, I am not willing to try another one like this after this one performs so badly.

I would like store credit. But of course they can’t help and I call the store and they finally answer and say they will call back but no, they don’t ever call back and in the meantime we are sore and achy and trying to figure out what to do– I called today and asked for contact info for the regional manager and they say they don’t have that. So everyone is friendly, but nothing is happening and now I have to buy more mattresses and I’ve just lost almost $800. on these. I will never buy anything at Sears again.

I’m done. Seriously. And though I used to tell folks to shop there for appliances, now I say, don’t do it! Find a place with good customer service. Stay away from Sears!

In July of 2009 we purchased this dryer. Less than a month after purchasing we had a clunking noise. Service guy came out and found snaps from my sons onsies - never again did I put the onsies in there. In July of 2010 the heat stopped working. Some repair guy came out and opened it up and who knows what he did as he did not explain ... but the dryer then worked. When the repair guy was at our home we mentioned that clothing and various items get caught in the front part of the dryer - he explained this was common and he would order a part to correct it. He indicated he would call us and return to install the part. The repair guy never returned. Warranty ended and we gave up. 1 year later - We rec'ved a call from a Sears warranty person about another appliance and we unloaded our dissatisfaction on him. He indicated that he could see the part was ordered and gave us a number to follow up. We left a message at that number and heard nothing. We tried calling Sears and after 10 numbers we reached someone who heard our story and apologized and made an appointment time for a service guy to come out. The next day we received a call from a woman from Sears who immediately escalated the conversation and starting yelling at me. It was so bizarre. There was no hello, how are you. We need to discuss this situation. It was an instant attack. I told her it was my understanding the situation was resolved. After listening to her verbal attack I insisted on hearing from her supervisor and have yet to hear again from Sears. What a disappointment. Who pays $1000 for an appliance expecting it to last 10 years only to find out it is a piece of crap that eats clothes and the company that sells it could care less.

When is Sears going to go bankrupt again?

Stock is already tanking

Their "blue ribbon" customer service is a joke

Their systems don't work and their customer service is abismal

Their processes are slow and inadequate

Competitors like Best Buy and Walmart have a grand time competing against Sears and its inept management

I have always been a long standing customer of Sears products and repair services. But, that ends today. I am writing because I have reached my boiling point with their Appliance Repair Services Division. Specifically the Mid California Service District in Fresno, CA.
Sears Repair Services has failed to make scheduled appointment times on numerous occasions for repair of our Hotpoint refrigerator ice maker and has not properly diagnosed/repaired existing problem with the unit. Since Jan 2017 we have called 5 times for repair on the same problem. The problem has not been diagnosed properly or repaired adequately and still exists today. Customer Service is non-existent. Sears has failed to meet the 4 hour window for appointment times 4X in the past 8 months. Scheduled service dates include: 1/11/11 (late for appt), 1/18/11 (late for appt), 1/28/11, 5/16/11, 8/17/11 (no show), 8/18/11( cancelled by Sears - no technician available). I live in a triving community of 1MM+ residents, how can there not be one technician available to make the appt which was rescheduled from the day before because of a no show. Enough already. There should be a lemon law in place for the unit which appears not to be repairable or their technicians are not trained properly to diagnose and repair the problem permanently. Their customer service is the worst I've seen. My calls to Sears seem to fall on deaf ears. I have already taken action and have filed a complaint with Attorney General's office in So Cal. to look into this matter further. I will also be filing a complaint with the BBB and sending off a letter to Sears Sr. Management. I work in the customer service industry, if my company operated like Sears we would no longer be in business. Signed, Very, Very Dissatisfied Customer.

dont ever pay cash over 3000$. i did for a zero turn mower with a 3 year warranty. big mistake. they stop selling this piece of ### after one year! it was leaking oil so we took off and put sealer around the valve cover to stop the oil leak. thats all. it was only six months old. one year later it started blowing oil all over the motor starting at the fuel pump. there tec told me warranty was no good now since we put a little sealer around the valve cover. tec said we did the right thing and it was just fine but since they didnt do it warranty was no good. he also said it was WORST type mower SEARS EVER SOLD AND THEY NO LONGER SELL THIS MODEL AFTER ONE YEAR. sorry no good theifs mf. if it had been on a credit card i would DUMPPED IT RIGHT IN THERE PARKING LOT. SORRY ###. WATCH OUT FOR THERE BULL ### LIES!

we purchased a new stove and refridgerator and when it was delivered the delivery men did not take time to put cardboard or anything down to protect my floor and put ridges in my industrial linolieum.I contacted sears several times and also the trucking company sears hired to deliever and get nothing but the run around.I couldnt find the phone number for the trucking co. today so I tried calling sears in mount vernon il and no one wanted to help me.Everytime i call sears I get the run around..In the past I spoke to a memeber of management named Ryan and he told me to call back if the trucking co. wouldnt do anything and he would send this complaint through corporate.Well I tried to do that this afternoon and got no where.Please look at our credit history and see how much money we spend in sears..If this is not resolved soon I will have to go to small claims court to get something done or speak to my attorney for his advise.I just purchased my kitchen floor in January and didnt expect to have it ruined by your employees..Please contact me ASAP..Thank you Donna Newcomb phone [protected]

I am very upset! I had a recall notice on an aircompressor. I brought it in and was told it had to be shipped to be fixed and that it would be 2 weeks. After two weeks I went in and was told it wasn't done. I received a call saying they didn't know when it would be done. A few weeks later I received another call saying I could pick it up at my local store. I drove to the store and was told it was at the warehouse which was closed but they could ship it to the store. I drove to town again (4th time) and picked it up. Got it home now it doesn't work at all. (It worked fine before the recall fix). I was told to bring it back. Every trip to town is an hour of my time plus $8.00 in gas. There is no way I can afford to continue to do this. I needed my aircompressor today. I cannot have it shipped away for two more months. I figure this free recall fix has now cost me $64 in time plus $32 in gas equalling $96. I could have almost bought a new aircompressor already for this.

I purchased a microwave oven from Sears about 2 years ago. Due to poor construction, and thru normal use, the dorr handle began to separate from the face of the door. I had the extended warranty and called Sears. Sears determined that they could not fix the microwave due to the fact that they could not get the part and gave me a credit (pro-rated) to use towards a new microwave. This is now the 2nd time they have done this in a 4 year period with my microwave since it seems that they do not stock parts for their own Kenmore microwaves. I went to the store and this time I picked out a Sharp microwave, paid the extra money and purchased the extended warranty. They gave me a delivery date of 7/21/11, and confirmed that date the night before. I took a day off of work and sat and waited. They never showed up, and when I called they said - oops - sorry - the manufacturer didn't deliver it to us. I made such a stink about it, that I was contacted by their "corporate office" and Roy (an agent for Sears) said he would personally take responsibility and get me the delivery. So it was rescheduled again for delivery on 8/12/11. Again, it was confirmed and when i spoke to Roy I asked if Sears had the microwave physically in its posession. Roy said yes. So again I took a day off of work and sat and waited. Then i get a phone call from Sears that - oops - the manufacturer didn't deliver it to their warehouse. I've lost 2 days of work and I've been without a microwave now for 2 months. I've read all the other horror stories out there about Sears, and yes, it is impossible to get past their drones that they call customer service to get to someone in authority who actually cares about you the customer. THEY REALLY JUST DON'T CARE. It truly is time for them to go out of business, or be put out of business. They refuse to give me my money back - saying I have to spend the credit with them, but I would rather die than take another Kenmore product into my home.

I am an employee at sears and that day i happen to not be working I was shopping around the mall got a few things my friend that also works at sears went on brake and we went out to eat at food court. We got back to sears i shopped around the store and also bought a few things at sears there was a bench I sat down and then store manager walks by and says that i have to get out of the store? Seriously when i am the reason that you are having sales per hour when the store was dead all you can see is workers he didn't even let me speak I said I was shopping he said dosent seem like you are. What a disrespectful person how can you treat a customer that way? I was furious and felt like saying somethings but I had to control myself. This is so not professional I obviously buy stuff at sears because I work there Never in my life will i buy a single item again, my family and friends also shop there well they won't anymore. That store is going to loose so much business it's not even funny he is a jerk unprofessional that can't treat a worker or customer right. He obviously does not deserve to be a manager or any kind of person that needs to deal with customers!

My Family has been buying products from Sears for over 60years. I was taught very young if I was going to buy any big appliances—buy from Sears. Over the last 2 years I have purchased a washer, dryer, stove, vent, dishwasher, and a refrigerator. The washer and dryer were purchased over a year ago and I had no issues when it came to buying and getting them delivered.
I just purchased the stove, vent, dishwasher, and a refrigerator. The stove was dented and scratched…the deliverymen did inform me…. They had to call the damage into Sears….they passed me the phone only to the woman calling me by the wrong name…and being rude! She offered me a coupon and didn’t explain what it was…. at that point I asked to speak to a manager or someone who understood English. She ignored me….called me the wrong name again and kept on saying coupon…coupon...I told her once again I did not want a coupon…She said ok you want a refund on the product….I said No I need a stove…and I don’t want a coupon! I asked 5-6 times to speak to a manager or supervisor…she refused and said if I wanted to talk to someone else I would need to hang up and call back the number…I said Excuse Me! At that moment the driver asked if he could talk to her….the end result was they are going to deliver a new stove. I can’t wait over a week for a stove...I felt like Sears pressured me to keep the damage stove….I am very disappointed….you know what Sears offers me for a brand new $900.00 stove that has a 12 inch scratched and has a dent….$50.00 gift card or a Coupon for 10% of my next purchase. Yeah…thanks Sears (saying it sarcastically!) I am the customer…I did purchase 5 big appliance from Sears…to be treated that way is terrible. If I didn’t need the appliances right away …I would have cancelled the order. It is such an inconvenience to have to wait and get damaged products. I would tell family and friends...if they want to purchase from Sears…ONLY purchase if you can pick the product up themselves because of the home delivery/customer service is absolutely horrible. Now the refrigerator that I purchased…it has been rescheduled 3 times so far…and its not me…its Sears. I am very disappointment.

If I may give advice to Sears…. Train your customer service to treat customers with more respect and learn to not only read English but to understand English.

Disappointed Customer,
Nicole Wall

ANOTHER FAILED AMERICAN COMPANY - CUSTOMER SERVICE LOSES ANOTHER LIFE LONG CUSOMER