Sears
Reviews and Complaints

Today, 28 May 2011, I ordered a part by calling the SEARS parts line. The part was $60, + TAX and Shipping. A total of about $79. Within 15 minutes of placing the order, I realized my pressure tank had a stuck valve, not a faulty bladder. I called SEARS to cancel the order and was told they have already ordered the part and can not cancel my order. GOOD FOR SEARS! NOT! I have made my last purches from SEARS. Good Luck to SEARS. Losing dedicated customers in the time of the GREAT RECESSION. Can’t believe you can’t cancel an order from SEARS right after you purchased it, or at least change it!

Initially I had a service repairman come to my home on 28 Jul 2011, to repair a loose belt on my treadmill. The repairman was making belt adjustments and then looked up at me and said, “A screw just broke.” Then he stated “You’re going to need a new motor”. The broken screw goes into the motor and attaches to the motor mount. I said, “Well, you’re going to have to fix that.” He stated “I can’t fix that. You’re going to need a new motor and it’s not cost effective to repair. You need a new motor.”

I then stated, “Well, it wasn’t broken until you began working on it.” He then said, “I didn’t break it.” I told him the screw didn’t just break by itself. It was all intact when you entered my home; no one was working on the equipment but you. So how do you say, you didn’t break it?”
He then gathered his equipment and left me with a card to call the sears service office.

I called and they said another technician would have to come out and look at the treadmill. I received an appointment for 4 Aug 2011. (Another 2nd day off work) After waiting from (8-12 am) no one showed or called. I called their office and got nothing but the runaround. Finally, they scheduled me another appointment date of 8 Aug [protected] pm… A 3rd Day of missed work).

I called them at 10.00 am to ensure someone was indeed coming out. They assured me that someone would. NO ONE DID! I called back to voice my complaint and they said they would have a repairmen to my home at 3:00 pm. Well, 3:30 pm rolled around and nobody showed.

I called back and now... they tell me, “The appointment was cancelled because it was a hostile environment.” REALLY!

I was transferred to another number (supposedly a supervisor) after being placed on hold for 35 minutes… the phone went dead. I have called back several times and now I can’t get anyone to answer... you know... “All lines are currently busy, we appreciate your patience” or “All representatives are currently assisting others customers, please remain on the line for assistance.” It’s now 4:50 pm (central) (MORE THAN AN HOUR)... I am still waiting for someone to pick up, even as I type this.

I will continue this until Sears owns up to their repairmen’s failure to “fix” but instead further damage my equipment. And I will not wait for months… Perhaps litigation is the ONLY resolution.

I purchased a sears items online. A very expensive item for more than thousands of dollars. Sears lost my item for delivery and told me to reschedule. I did. Reschedule a second time and they lost the item again! What's worst, when I call the corporate customer service department, the reps are rude and even gave me an attitude for calling about my missing item! They screamed at me and even threatened me personally. Hello! I pay for my item, u don't deliver it and yell at me?! Do not ever be a sears customer and I wish they will go out of business soon. And for those corporate customer service ppl at sears Canada, with such attitude, I wish you willl lost your job soon and become a beggar on the street!

I literally clocked out early from work today and quit from Sears Portrait Studio which was located at the once Sears Essentials store on Florida Avenue in Lakeland Florida, which is apparently changing over to Kmart. I walked off the job due to the ridiculous treatment I have had to deal with sense working with this company. The Sears Portrait Studio is going to become the first stand alone store inside a kmart.

Now to tell you what that means for our studio is that the store is going to be run to the ground because of a new manager being placed into the store when I have been working my butt off for almost a year and I actually have a college degree but no that doesn't matter. The current manager told me promises that she could not keep such as giving me more hours and that the manager was going to train me to become assistant manager. She told me this at the exact time she knew she was going to be leaving to be a manager for another studio. The new manager being placed into the studio is not going to help the studio because she has never been a manager before and she doesn't even have a college degree. The other major problem is that because of our studio going to a standalone studio all of our equipment is going to be from CPI and their equipment is CRAP it never works. This company doesn't provide any new equipment and does not provide people who actually know how to fix equipment to come out and fix our stuff. Us the employee has to call tech support and tell them about our problem and then stand on ladders and try not to get electricuted by faulty equipment.

I don't know how many times I have had to sit and wait on hold too with tech support while serving customers, taking pictures that come out like crap because of messed up equipment. Now our credit card system is going to all go through them which I can assure you will go down every day. Customers complain about the fact that we are not allowed to have more then one employee working at a time and therefore I am expected to do everything and run around like a chicken with my head cut off. I am tired of: apologizing for things that are not even my fault, having to work for crap pay, people yelling at me, going out in the store and being the companies advertiser when they have enough money to advertise they just bought out Bella Pictures, those dang coupons they send out for tons of free pictures and they wonder why our numbers are down (Mcdonalds doesn't give out free stuff all the time like this and they are fast food), tired of their constant changing outreach and collections and they wonder why their employees don't know how to get their customers into a collection it is because the prices keep increasing even though the economy is bad, and I am tired of working off clock to do the end of the night closing CRAP that takes forever, and I am tired of working through my lunch breaks when I need to eat right so that I can breast feed and pump milk.

I did not start off in this studio either I started in the Brandon studio which was by far the worst studio ever. The lady who hired me was the rudest lady I think I have ever met and she hired me telling me that I would get to work as a photographer. The whole time I worked for her she made me pass these tests that she setup for me such as taking photographs of a bear and it had to be in the exact order she wanted them in or she would get really angry with me. I only got to photograph maybe two times of real people once was of a family with a mother, father, and a one year old and the second time was of an infant. But, she said I did neither of them right and therefore I had to watch her everytime and let me remind you I have a college degree in photography. Most of the time she pushed me to the sales table when I was not comfortable in that position and I told her that at the time. I had no idea that I was supposed to do both photography and sales before I went into working for this company I really had no experience in sales. So, when I sold she would get real angry saying that I just lost a customer from coming back to the studio because of you. She would only let me sell to new customers and therefore she would say it every time you just lost another customer. Finally I had enough because I told her I wanted to be a photographer not just a sales associate and I did not appreciate the way she was treating me, so she pushed me off onto another studio the Lakeland Mall because she finally came out and said oh we really didn't need a photographer we just need a sales associate and also all the sales I made went under her personal number as if she just wanted to be a photographer and not a sales person so she could pretend that it was her sales. Of course at the time I did not know we had personal numbers for our sales. She did not even give me any of the information about how to recieve or where I could find my payment info, Associate tests on the cpi site, the discrimination or workers rights, or my job discription.

Once I transfered to the Lakeland Mall I was given more hours due to the holiday season but of course that fell once the season was over. The major issue I ran into was that I found out I was pregnant. This was the talk of the other employees when I wasn't around apparently because one of the employees who had a very big mouth and acted like she was an assistant manager came out and told me that "people are wondering if you drink a lot because you have a big belly hanging over your pants". Not only did she say this comment but before that she had asked me if I drink a lot of alcoholic drinks and she would constantly talk about her sex life saying things that shouldn't be said in a work environment I was very offended by her. The work environment was very disgusting due to not only the conversations but the dirtyness of the studio and the constant smoking breaks the employees including the manager would take even when there were customers going to come for their appointment in less then 5 minutes. I was able to sell and photograph at this studio but still was not given enough hours during the off season and therefore I was pushed to the Sears Essentials Portrait studio due to that fact that they actually needed someone because the manager was the only one working there at the time, which I just quit from now.

I've been working at Sears Canada in Edmonton Alberta for 9 years at a mall called Kingsway Gardens. I am writing this report today because I want everyone to know how terribly the workers are treated and how awful the management is there. Four years ago, my ex co-worker Nalida started working at Sears. She is hands down the rudest person I've ever worked with. From talking behind my back to literally everyone at Sears, to opening my pay stub to see how much I make, ran all my comission during gift, ran 22 transactions under her own name, then said she made a 'mistake' when they realized it wasn't hers, she has made my life a living hell. I left my job twice to work somewhere else because of her; I just couldn't stand seeing her face. Also, my ex manager Dale has a big role in this complaint. To describe him breifly, he's a preverted weirdo who always has this big fake smile stuck to his face. To this day, it amazes me how rude they treated me and the other girls at the Cosmetic area where I worked. Dale never listens or cares to what we say or what our opinions are, he only cares about money and sales. He already fired 3 girls that were very dear to me and they've never done anything wrong. Absolute zero respect for women, and sexist to the extream, Dale has showed no class or professionalism during his two-year carrear at Sears as a manager. One day during the first day of gift, Nalida was complaining about how I was cleaning the counter and how I had set up the counter for gift. I snapped at her, calling her a [censored], after she yelled at me to "STOP IT". Things got out of hand, so secutiry escorted us downstairs for a meeting with Dale. Dale said everything needed to be worked out, so he sent Nalida to lunch for some time to breathe and he sent me back upstairs back to work, saying everything has been resolved. Of course, I went upstairs and continued my shift. I knew that I couldn't continue working there, knowing if I have a co-worker and a terrible general manager like Dale and Nalida, I called my husband and asked him to bring me a two-week notice resignation letter. I gave the letter to my managers Liz and Dale as soon as my husband came. Two hours later, another manager named Cindy approached me and told me to go back downstairs to Dale's office. Wondering what would happen next, I made my way downstairs to see Nalida in his office, too. We discussed more about what happened hours earlier (with Nalida fake crying the whole time), and Dale finally said I had ''broke the code of conduct'' so bad, I had to be suspended. I fired back at him, telling him I had already quit on a two week notice. The stubbron mule didn't bother, then he handed me a blank page notepad, telling me to sign in. I asked him what was it for, and he simply told me to sign it to show I do not work at Sears anymore. I signed the empty page, went back upstairs to get my stuff, with my co-workers hugging me and crying, and I drove home. I put 9 years of my life into that company, I did so much for them. I sometimes even put my own family before them! A day after I quit, I typed a report to an official complaint board, and recieved a call from them two weeks later. They had told me the empty paper I signed was something that said I had quit the company for good, and no longer get anymore pay cheques from them (I had thought I'd still get my two-week pay because of my resignation letter). The lady who contacted me from the complain department flatly said it "Dale tricked you". My co-workers contact me daily, and keep me connected with everything. Recently, Nalida left Sears, but we are not sure she got fired, or simply quit. My co-workers really wanted me to write the report also, because they cannot stand the unbearable management and their selfish co-worker Nalida. I hope that whoever reads this complaint understands what I went through these past four years, especially if you are a woman.

I received my Sears bill and had a charge of $199.00 for a company called Century Link. Century Link is a telecommunication company and they verified that they do not serve my local area. They had no record of my name, my phone number, my address. They were at a lost and sent me back to Sears. I have been a customer of Sears since 1982. This has been the worst customer experience of my entire life. Why, after almost 30 years and spending thousands of dollars with Sears would they treat me like a liar and a criminal?
At first they agreed to remove, however since no fraud was found they sent me a letter telling me they plan to rebill me the $199.00. I now have to provide futher proof. Since Century Link agreed they did not provide me with any services why would I need to provide further proof? Makes no sense.

i have filed three food loss claims since 2004 and not received a single check, each time they say someone did not push the summit button, and they have corrected it but still no check, now they say they cannot find a food loss claim for last year, i have called several times over the year and they should have the paper work to prove it but no nothing i offered to send in the pictures dated last year when it broke down, they don't accept pictures nor will they contact their technician that did the work! something smells fishy! i have been without a freezer for a month and just learned Thur a friend i could have rented a freezer Thur my plan they never said a word about this option! i am cancelling this insurance when they decided to come and fix my freezer been 1 month! {BUYER BEWARE]

On June 30th 2011 I purchased three items under sales check #s [protected] and # [protected]. Items on first sales check were a 14 piece stainless steel pot set and a Kitcehn Aid mixer (total charge was $524.28). Item on second sales check was an Oreck steam-it, total purchase for that item was $209.17.
The pot set and mixer arrived in San Juan to Mr. Winston Primus, Lafayette. PR. 00909. Tel [protected]. However the steam it never arrived.
Note that the items received were purchased on-line instore, while the steam-it was purchased and rung up in the store. I was assured that all the items would be shipped together to Mr Primus in San Juan, the setem it has not arrived to date.
I have made too many calls and I am getting nowhere. I need to have my steam-it shipped to Mr Primus as I have spent too much money on this item to be lost.
Can someone please look into this. Note that a call associate indicated that one Veronica from Mayaguez would call me but no call to date. All items were purchased with my mastercard.
My contact number is [protected].
Villette Browne

i wanted to inquire about the purchase of a washing machine from the Searl outlet store in Delware [protected]. On 7/15 I called, after the recording no one answered the call for 3 min so I hung up.
I called back at 12:25 after the recording, someone answered the call, he transfered me but no one picked up after 2 to 3 min. I called right back, same drill but he said all the sales people might be busy. He told me to call back in 30 min. I did. This time a diffenent person, i told him about my previous calls. He said he was transferring me to a manager. No one ansered for 4 min. I call back twice again, no anser. So I so mad. I decided to complain. No wonder Sears is doing bad. No self inspection of service.

On July 1, 2011, I reported a cooling problem with my Kenmore refrigerator (purchased in August 2009 at a local K-Mart store). At that time, I purchase a service agreement for approx. $270, which I was advised would cover all labor and material to have my refrigerator repaired. A service technical was sent on that same day and advising me that it was a problem with the compressor, he worked on the appliance for approximately 1.5 hours. When he left he advised that it would take approximately 4 hours for the refrigerator to come up to temp. After 5 hours, the refrigerator was still not cooling so I placed another call to the Customer Service Dept. At that time I was told that my original call had not been closed out by the technician so they were not allowed to open another ticket. I was told to call back the next morning - which I did. When I called on July 2, 2011, I was advised that they couldn't have a technician return until July 5. Although I wasn't happy, since now all the food that I had in my refrigerator was spoiled, I felt I didn't have an option so made the appointment. I was contacted by Sears on July 3, 2011 because they had to cancel my July 5, 2011 appointment and reschedule for July 12, 2011 due to the fact that no technician would be in my area on the originally scheduled date of July 5, 2011. I asked to speak to a manager and was told there were no available... so I asked to be put on hold until one was available and was told no. The CSR (named Rebecca) was very rude and refused to let me hold on her line. I finally did get to speak to a manager but was told there was nothing that could be done since they had no one in the area until July 12... although by that time the 12th was totally booked and the best they could do for me was an appointment on July 13. I tried to call my service contract but was told that they would have to charge me for the parts and labor for the first visit - which basically eliminated any credit I should have received... even though the parts they used didn't work! I told them they could have the parts back... but I was advised they couldn't do that until the technician could come out on the 13th. I felt I was being given the run around... and had no choice but to wait until the 13th for someone to get back to fix my refrigerator. Today is the 13th... and once again I have no refrigerator. When the technician arrived, he determined he needed a new compressor to fix my refrigerator (which I thought was the original diagnosis from the July 1 visit). He ordered the part, which will take 5-7 days to deliver I am told. Once I receive the part, I am to contact Sears Customer Service to once again schedule another appointment ... which, if history is correct, will be another 10 days that I have to wait. I contacted the local Kmart where I originally purchased the appliance... they gave me another phone # to call and I spoke with Jose. Once again, Jose was very apologetic, but could do nothing to help. Eventually, when I asked to speak to his manager, I was told he would transfer me... but instead I was hung up on. At this point, it will be a total of 4 weeks before I have a working refrigerator again (that is, if it can be fixed). I am so frustrated and angry and don't understand why the compressor was not ordered after the first service call - although I am told the first technician's notes state that it was other parts that were replaced... even though he told me it was a compressor problem. IS THERE ANYONE IN THE SEARS ORGANIZATION WHO CAN HELP ME! DO THEY CARE ABOUT THEIR CUSTOMERS AT ALL?!

Sears has been discontinuing items in its craftsman line of tools, thereby voiding its so-called "lifetime guarantee." most recently, I returned a craftsman tape measure which had worn out, and was told sears no longer carried craftsman tape measures. Instead, I was offered a stanley product with no warranty. After arguing a while, I ended up taking it because I was in the middle of a project and needed a tape measure.
This is not the first time this has happened to me at sears; I also was given a hard time about a rake (It didn't say craftsman anywhere on it except on the paper label it came with.) the salesman didn't want to give me another until I showed him one from store stock that was exactly the same. If I hadn't saved the label, I would have been out of luck. Nice try, sears. Another time, I was told that a craftsman hose was not a craftsman because it was not stamped on the brass fittings. I had to find a very worn-out marking and convince the salesman that it said "craftsman", which it did. Sears policy on this "lifetime guarantee" is bs and they know it... It has just gotten to be too much of a burden on their profit margin, so they are sticking it to their customers. Don"t buy craftsman tools! Their guarantee is worthless!

On June 8, 2011 I purchased a 4 burner Kenmore gas grill from Sears. I requested that the grill be delivered fully assembled. I was told in order to have that done, the grill would have to be shipped from their warehouse and the earliest delivery date would be June 16. They charged $50 to assemble the grill and that was on top of a $65 delivery fee. Still, I wanted the grill and agreed. On June 16, they deliver the grill in the original box, totally unassembled. The delivery man apologized and showed me his papers and no where did it say anything about my wanting the grill fully assembled. I brought out my receipt and showed him I paid for the assembly. The guy called Sears and told them the situation. They said they would assemble the grill and redeliver on June 18. I had to ask them if they would do anything for my inconvenience and only after I asked did the Sears rep say they'd send me a $50 gift card.
June 18 comes (10 days since my original purchase) and the grill this time is fully assembled. I took a few proud photos of it and later that day I wanted to grill. The grill would not ignite. I called customer service and they told me that perhaps the ignitor was bad and they'd have to set me up with a service call. The date they gave me was July 1! I told them OK and hung up, but then I realized, no, this was NOT OK. I drove to the Sears store where I made the purchase and told them the entire story. The department manager called their service dept and told them this was unacceptable. He said you expect this customer who spent hundreds of dollars on a grill to have to wait almost a month before he can use it? Despite his best efforts to help me, they would not budge from their July 1 service date. The manager told me to just be sure there was a battery in the battery compartment. I went home and checked the compartment there was no battery. I was very happy thinking that this was the problem. So I put in a battery and...nothing. I tried several new AA batteries all to no avail. I am certain no battery was ever used and therefore the grill was not tested after assembly.
In the end, I wound up having Sears pick up the grill for a return. I'm still waiting for the gift card. Now I have shopped at Sears many times in the past and always had a good experience, but this time it was awful. I wound up buying a very similar grill from Lowes. They delivered it in three days in full working order and at a better price, with no fee for the installation.

Steve

My in-laws purchased a kenmore air conditioning unit, model r-410a about 5 years ago. It worked great for the first summer, but they have had nothing but problems with it ever since. The last 4 years Sear's technicians have come out and simply refilled the freon supply but never checked for leaks or cracks in the system. Finally 4 weeks ago the unit stop working again. Sears was called out and a technician named Ignacio determined that there was a large crack in the unit and it was leaking large amounts of freon. He stated that sears had stopped making this model because several of these units were going bad. So ignacio ordered the part and said he would return in 5 days. Well its been 4 weeks. He came back today fixed the cracked piece but then stated that the fan was bad and it would take 10 days to get the part! My father in law is terminally ill and housebound, my mother in law is incapable of getting this taken care of so i am stepping in. The service has been beyond horrible and no thought has been given to the ocuupants who need their home cooled. They need a new unit installed NOW!

We have had a lot of trouble with our washing machine! The first problem being the dispenser computer chip was not dispensing the soap and other stuff properly. We had to have that serviced 4 times for the same problem. At that time I insisted that they replace it, because once the computer chip has electrical problems, it continues. Well they said if they had to have a service rep here for 4 times, they usually replace the item, well they were called here 4 times, but they insisted it wasn't for the same issue? 3 times for the chip and 1 time for suds chip, which I only use he products! We now came across another computer chip problem, again for the suds and f35? They said they have a problem trying to get the part in, in the meantime I have been without a washer in almost 1 month! I have 3 kids, 2 of which are teenagers. I use my washer everyday to keep up with the laundry. I have had to go the laundry mat 3 times already each being 7 loads each time. Each costing around 70 Dollars each time? They still don't know if the part will be here this month of July 2011? I can't believe their customer service! We even have the extended warranty. Little help that is! This is about the 3rd time I have had trouble with this company and I know quite a few other people that have as well! I guess I will not be using this company SEars again !

Do NOT buy a Sears extended warranty. It is not worth it – and for the extra money you pay you get nothing but “extended” waiting for service (it’s been over 7 weeks now since I called them), headaches, and misery. Below is a summary of my recent HORRIBLE experience with Sears Customer Support and “Maintenance Agreement” warranty program.

Seven (7) weeks ago, the motor in my 2.5 year old Kenmore dryer died. A simple enough problem to fix – right? WRONG! At the time (no longer, mind you), I was very grateful I had purchased a 5 year extended “Maintenance Agreement” warranty on the appliance. I called customer service, and they booked me a technician appointment ...for nine (9) days later. I was not thrilled by the long wait, to say the least, but little did I know the wait would actually be MUCH longer. It’s now over 7 weeks later – and I’ve experienced two (2) rescheduled appointments AND two (2) no-show appointments and Sears has refused to “escalate” or resolve the matter. Each time I call, I am sent to the Customer Solution (escalation) center – and no one is able to escalate anything. Whatever “next available” appointment is offered to me is ALWAYS more than 7 days away –and is NEVER changed by the “specialist.” The two “specialists” I spoke with after my “no show” appointments even claimed they had no supervisor, when I asked to speak to one. (Does the CEO of Sears realize that “Bryce” and “Eric” apparently report to no one? If he does not know this – he will soon, as I am going to send my complaint to all Sears executives - detailing all dates and “non-helping” specialists names and employee id numbers. )

Here is a summary of my lack of service to-date:

FIRST CALL TO SEARS: I am told next available appointment is 9 days away

APPOINTMENT #1: The first technician couldn’t find a parking spot, refused to park on the next block, and drove away, which forced me to be rescheduled and have to wait another 8 days for service.

APPOINTMENT #2: They did not have the necessary part, so I was again forced to reschedule and wait 13 days for the next appointment.

APPOINTMENT #3 No show. I called Customer Service and was forced to reschedule, next available appt is 8 days later. Even though it is Sears ‘fault that the technician did not show.

APPOINTMENT #4 No-show AGAIN. I called Customer Service and AGAIN was forced to reschedule, next available appt is 8 days later…even though (AGAIN) it is Sears’ fault that the technician did not show.

I have two small children with no clean underwear or towels right now because Sears technicians did not follow through and/or show up when they said they would. I took time off from work to wait for these technicians four times (4 hour chucks were REQUIRED each time).I told the “specialists” all of this. I also suggested that Sears cover the cost for paying a technician’s OVERTIME at this point to fix this issue since we have been inconvenienced for too long. The specialists – who report to no one --said that is not possible. I lost money staying home to wait for no one – yet Sears refuses to pay a technician an extra $100 in overtime to fix my dryer and satisfy a customer they have put through the ringer? Instead of losing $100 – Sears has lost me as a customer for life. We are buying a new home soon, and a whole new set of appliances. None of these will be bought at Sears. What a shame they couldn’t prevent this – I gave them MULTIPLE opportunities.

Marni (in Southern California)

I'd like to review my Kenmore / Craftsman products

Kenmore Refrig model #253.[protected] Shelves break at will.
Kenmore Elite Convection oven model #721.[protected] Convection no longer works had to replace light under and inside twice
Kenmore Dryer Model #110.[protected] 125.00 in repair bills
Kenmore Washer model #110.[protected] 150.00 repair bill
Kenmore Steam cleaner model#7226-900 Broken recepticle tank 50$
Kenmore Vaccuum model #116.[protected] No suction beltless system does not spin rotor

Original report
Do not use sears home improvement co. For any installations that are crucial to your home or comfort. They do not have emergency weekend telephone numbers and use local independent contractors. That being said I will tell my story: I just bought a house and was in the process of updating a lot of thing's including installing a central air system... House had none, but had a forced hot air furnace with duct work in place. I interviewed 3 contractor companies for installing a central air system to my forced hot air furnace. Sears was the most competitive so I signed with them.

Next step, they sent in a local contractor (Not a sears employee) to assess the job. He said that it wouldn't work and I would be unhappy with the results because the cold air wouldn't be blown up to the bedrooms (Custom split level home with 4 floors instead of the usual 3).

Sears sent the sales people back in. He tested my system and said that I had a 2 speed blower on the furnace and that it should work. I demanded that the local contractor come back to assure me as to what the salesman said was true. Contractor tested the 2 speed blower in my system and said that it still wouldn’t work. I said what about a booster motor that could be put on the 2 vents that were the problem (One vent already had one that didn't work-thus the recommendation on my part). He said that would work so we scheduled the job to start.
Installation took the better part of a day. I added a dehumidifier which was installed and they also installed a separate condensation evaporator unit.

In comes the electrician to run wiring to the unit and the compressor from the fuse box. All is well and working well on thursday in time for my company from south carolina to visit during the memorial day weekend. Thursday night sleeping was terrible... It was hot. I checked the unit and it wasn't working and the breaker in the fuse box was tripped. I called sears on friday morning and they sent the installation contractor back on friday morning. He checked out the system and said that everything was working well-off he goes. Friday late morning, my wife and I and the guests went visiting (Left the air on) and came back about 6:30 pm the house was a sauna because we closed all of the windows. Tried every number I was given for sears home improvement, left messages everywhere but could not get to speak with one person, even tried all numbers again on saturday... Nothing. My wife was so frustrated she left nasty messages on all the phone number sears gave us... Nothing. We were stuck with a central air system that didn’t work on the hottest weekend this year. Even with alll the windows open it still was 85 degrees in the house.

Memorial weekend was ruined due to the heat because sears has no emergency weekend telephone numbers. Adding insult to injury: contractor came on tuesday afternoon (After the holiday weekend was over) and replaced the condensation evaporator unit which he thought was the problem. Unit worked fine for about 2 hours and then no cold air again. My wife went down to do laundry and found the basement floor full of water (Lot of damage to miscellaneous items stored because we we’re still moving in and the inside of the house was being painted). It seems that the condensation evaporator unit was leaking water all over the basement, after the clean up and throwing out of the damaged stuff my wife put a pail underneath the ce unit.

Contractor is back (Scratching his head) everything checks out. Long story longer, electrician was supposed to run a hardwired line to the ce unit but instead plugged it into one of the receptacles in the basement. This receptacle worked when you turned on the basement light but didn't work when it was turned off... How stupid is that not to check everything. This whole process was a comedy of errors and omissions. Fact still remains, sears home improvement company is not good and if you need them over a weekend forget it... Don't give them the job.

Update 1: sears social media department (Yes they have a department that monitor's on line complaints... Hmmm... Why do they need one) contacted me because of my many online complaints against them. They offered me a $100.00 sears gift card to appease me... I guess they're hurting financially. I laughed and refused the card.

Update 2: permits were secured from the town. Building inspection passed; plumbing inspection passed; electrical inspection failed, not for 1 violation but 3. It's been a day and a half since I called with the information about failing the electrical inspection and I still have not heard from sears or the electrician who is local.

Your crazy if you use sears home improvement for anything.