Sharaf DG
Reviews and Complaints

I Bought a i phone 7 32gb from sharaf dg abu dhabi mall on 06/10/2019 and i have returned phone on 13/10/2019 in mushrif mall store becuase of phone getting heat as normal use. its been 1 week now, as per execute, manufacture didnt approve for the unit change. i dont want repaired phone anyway . i need a new device else refund

iam attaching complaint register ticket copy along with .
sharaf dg [protected]

farshad k
[protected]
[protected]@gmail.com

i ordered portable Ac unit, supposed to deliver in 5 working days and not deliver
even after 8days.
i cancelled the order and ask for refund and it is being three weeks and refund not come.
only customer service says checking checking and checking...

this is very bad experience and not recommending to buy anything.
after sales service very BAD..

Check with JUMBO...

Dear sharaf dg,

Im trying to call customer care number like 100 time but the number not working then I try to call 80008007 also no one answer me.
I want a solution to now what happen with my phone.
This totally not accepted when company like sharafdg doing like that with customer.
Im looking forward from your company as soon as possible.

Yusuf hajjaj
Phone number:[protected]
Ticket id: 165952

I have purchased a tab from ur burjman centre and due to some problem I gave it for servicing at the same center in 20.09.19. It was informed to me that it will take Max 10-15 days. However I am yet to get my tab back. It's my son, s school tab and it is very difficult for him to attend the classes without tab. Please provide me my device urgently by looking into it personally.
Regards
Rupesh Sankhla
MO No [protected]

I bought a new TV 7 days ago, I was told it was going to be delivered within 5-7 days, but now I received an update that it'll be delivered after 2 more weeks (because it's out of stuck). So they're trying to secure as many purchases as they can by selling products which are out of stuck, and then best of luck chasing them for the delivery! At least they shouldn't claim the product is in-stock when it's not. So unprofessional and pathetic company. I'll never buy anything from there again.

I'm going to cancel this purchase and go buy it from somewhere else. I hope the purchase cancellation process will go smoothly (but I doubt)

I purchased 2 Fossil Smartwatches online through Sharaf DG in May and my troubles started then. Both were purchased to be gifted and upon seeing delivery within 5-7 Business days on the site.

Product Delivery - Even after 7 days i did not receive any confirmation email on the shipping or delivery dates. I Kept following up with them through their customer care number as well chatted with them online regarding the same. No News or updates ; all they could tell me was somebody from concerned department will get in touch with me. Finally after about 10 or so days i get a call from the customer care department telling me one watch was not in stock and if i could confirm another model for them via email. This was done the same day and after that it still took them about another 2 weeks to deliver the products by which time my idea of gifting these watches couldn't be done.

Product - Once it was delivered i realized that the watch which they replaced since the original requested one was not available was a piece that was probably used as display piece before since it already data configured on the phone.

Since the phone appeared to be in new condition despite the configured data i went ahead and gifted it.

After 2 months of using the watch, the back panel of the watch came undone. We could see some sort of sticky substance around the panel ( almost like glue). We immediately took the watch to the nearest store and handed it over to the customer care person, who without even looking at the problem said the watch was thrown down and it will not be covered in warranty. I was obviously surprised that this man had such great powers of deduction that even without looking at the product(On which there no scratches at all) he decides that it was thrown down.

Anyways the watch was accepted by them, and warranty was issued and i was told that i will get it back within 10-15 days. This happened on 31st August 2019. Today is the 3rd of October and i have not received any calls from Sharaf DG.

I chatted with them online 2 weeks back, they promised i will get a call within 24 hours... no call. My husband called them on the customer care number given last week and he was informed that they will escalate that issue and get back to him in 24 hours.. till now nothing.

I really have no idea why such a reputed company is so shabby in its customer service and response levels. We have asked them for a full refund as they haven't even had the decency to contact us even after a month.

As a consumer i believe UAE consumer protection laws covers our rights to at least have a proper communication channel in place.

The irony is that we have no complaints with the other watch (same model) that was purchased at the same time.

Sharaf DG absolutely does not care to keep contact after sales/during delivery/post sales service. No courtesy to even update the customer on the status . Its amazing how every customer care executive you speak to has only one thing to say... " Im not from the concerned department, i will escalate the issue to the team and somebody will contact you in 24 hours"

Sharaf DG will definitely loose customers if this the way they treat them. Me and my immediately family of 23 people for one will definitely not buy anything else from them no matter what deals they bring out.

Bosch Dishwasher under warranty stopped working and was attended by service agent 25 days ago. Sharaf DG team does not update with any information. Have called 3-4 times to follow up with the last call made 6 days ago where I was informed that everything has been approved from the insurance company to fix my Dishwasher and that someone will attend within a day. No news since. Reference ticket: 2129823. This is horrible when you have paid for extended warranty. Will stop purchasing anything from Sharaf DG stores.

purchased the product on 14th sept 2019.i was informed that it will work with any tv model.at home i connected the sounbar to my LG tv's HDMI(ARC) input but no sound output.i took sounbar to showroom and they tried with latest lg tv but still same result..no sound output.i requested them to upgrade the system which have more hdmi input and i was ready to pay extra money.but they told they will deduct 15%amount of invoice value that is unfair as i got wrong information.also i returned the sounbar before 7 days with original packing.i asked them to refund the amount and they returned the money with 15 % deduction which is wrong as it is not my fault.pls look in to matter and reply back...thanks..[protected]@yahoo.com

I purchased Samsung Galaxy S9 one year before from sharaf dg time square. When I was buying this mobile .sales person insist me to buy extended warranty for 309.90dhs .at that time he told i will get many benefits in that . Like .any thing happened to my mobile they going to change it with new .Either its crash under car or fall in to wc .they going to exchange for me with new mobile . Last day. By accidentally it fallen in to sea while I'm was fishing. After 3, 4 hours of hard effort we found it . When I try to power it on.. it was not working. After that I took it to sharaf dg store at same place from where I bought this mobile. I ask for repair it under warranty .they told it's not covered on warranty. They told me to speak with costumer care. I went there and I explained them everything .while I was buying this mobile one of your salesperson has told me many benefits .that you are going to exchange. They surprised me .they told .this warranty is not covered for accidental damage. They told its covers only manufacturing fault only . I am asking from sharaf dg .if this warranty is not covered in extended warranty. Then why your salesperson lie to me at that time .when I was buying this mobile. I want tell all .please don't go to buy like these warranties. It's like waste of your money.

I bought both appliances at Sharaf DG in ibn battuta mall. Before the paying the AED3000 I stated the installation was to be at 7pm fir both appliances. Sept 15 for washing machine and sept 17 for dishwasher. The delivery person called me directly and stated no installations after 5pm. Customer also states this. I am not available at the apartment until 7pm; this is the time I bought fir the delivery and installation.

When I purchased a laptop from you it was meant as a students laptop so it is not supposed to be away from the student as he always needs it, after 6 months from purchasing the laptop the charger wasn't working anymore and they told me it needed 15 days which isn't acceptable as I said it's a students laptop how is he going to use the laptop without the charger for 2 weeks so I had to purchase a new charger for 500 dhs so the student can use the laptop for his studies and tests even when I purchased 3 years warranty with the laptop which was expensive and not REASONABLY PRICED, and not only that after 2 days of giving the charger that wasn't working they told me I needed to give the laptop also and they didn't even specify the reason in a clear way and then I got very angry and made a problem that I can't give the laptop because of students study so after that they said it's ok we don't need the laptop anymore, but I didn't know why they needed it from the beginning.
So for that reason I don't recommend anyone to buy from sharaf dg. I was going to preorder the iPhone 11 Pro Max from you but I remembered this problem and went to Emax instead.
Thank you very much

I bought two mobiles from Deira city centre branch, samsung S10 and S10plus, I even opened a loyalty account, Paid for the product and walked away without noticing that they charged me for the extended warranty without my knowledge, after a week I seen my statment and curiosity made me check my bill and that's when I found out I have been cheated,
I would like to get my refund of both phones extended warranty,
Please get back to me how will I get my refund, If I have to go to customer rights and place a complain I'll do it,

I bought a Simens washing machine on 18th of August 2019
With 3 years extended warranty
Then the product that i received was damaged
So they replaced it and i received the new one on the following day
Then after 10 days the new washing machine door lock was damaged
How come a new washing machine door get damaged after 10 days
That's why i requested to change the Siemens brand with any other brand because simply i lost credibility in Simens brand and this is totally unacceptable
And i have been contacting sharaf DG since 5 days and nothing happened

I have made an advance payment and purchased an Phillips beard shaver from sharaf dg dalma mall Abu Dhabi on 6th Sept 2019 at 3:58pm.
As per the sharaf dg delivery policy, the product is to be made available for collection within 24hrs.
I visited the store on 7th Sept 2019 at 8:15pm and I was made to wait for 30mins.
The group store head of dalma mall Mr. Jay Azagra, did not attend to our queries in a professional manner and was making illogical resoning where as the bill itself states the obvious actions to be taken when u can't deliver the product in time.
I have had a very bad experience dealing with this gentleman.
Rest assured this would be the last time I will be shopping from sharaf dg.

Online order: W1119103
Never received and it shows as delivered. I called SharafDG customer services 5 times, made 2 complaints, called delivery company 2 times.
Still nothing happened, no one did any follow up although all the customer services agent said someone will call ..
This is the first time I experienced such a bad service!
Please get me an answer to know what I need to do? And will I ever receive the goods ordered?

I bought IPhone XS on 25 of AUG 2019, on 4 of September on screen of my IPhone appeared mark like fluid inside screen, it did not fall down and there is no any single scratch on it. In customer service said that they can not make exchange because 10 day after purchase (I have 14 dais as per UAE law on damage items). This item has manufacture damage as it never fall down and fluid mark appear on screen. Anyway in customer service take my phone for repairing and they did not give me any other phone for replacement, so I don"t have any phone and I don't have any connection with world, it is very uncomfortable and unprofessional from Sharaf DG side, this is worst customer service I have ever experienced in UAE. To sum up: I want to have an exchange, or to make refund at all as I have 14 dais from day of purchase.

Hi i bought these headphones from sharaf dg dubai mall,
Beats MLYG2SO/AX WLS Earphone BLU -
Serial No.: SFTRTF0GUH18X
Having
Ref.No.SIDM106250819010DateSun, Aug 25, 2019

Are not working i bought them and i tried but they r not charging and not switching on

Now i am in pakistan what should i do?
Shall i send it back to sharaf dg dubai?
Plz advice

we has been sent courier to Dubai month of 26/08/2018. and tracker no.[protected] but still shipment is not yet receive to Consignee. we had complain to Aramex office his name his Hemangshu we asked him where is the Shipment? but no revert from him. the value of the Shipment is 8800 OMR. we Attached files of the shipment detail & follow up mails. we had visited to Aramex office we meet him but still no tracking for the Shipment. please revert my Shipment Back or Money back. this is my Account Detail is 131776

On Friday 23rd August 2019, I purchased an Epson L4150 printer from your store in Dubai Mall. At the time of purchase, I SPECIFICALLY stated to the salesman in the ‘Printer Section' that I was only looking for a printer which had AIRPRINT capability. As such, the salesman directed me to purchase the newly released (his words) EPSON L4150 EcoTank Printer, whilst ASSURING me that the printer was fully AIRPRINT enabled. I double checked by stating that it did not have AIRPRINT on the box, to which he ASSURED me that the new release Epson Printers were now ALL AIRPRINT enabled.

I have this evening (Saturday 24th August 2019), spent some 2 hours setting up and trying to troubleshoot the AIRPRINT capability, only to discover from both Apple and Epson that this model isn't AIRPRINT enabled.

What part of AIRPRINT ENABLED didn't the Sharaf DG salesman not understand? My ONLY prerequisite was that the printer be AIRPRINT enabled, only to be sold a printer that wasn't!?!?

I will be returning the item immediately to Sharaf DG and ensure that the company addresses the issue with the useless salesman. I'm so disappointed that I will NEVER purchase an item from Sharaf DG again ! Their incompetent salesman is to blame for this.

hi i buy microsoft student and home account which perice is 449aed an i buy also there from basic annual perice which perice is 99 aed to assist me about my software' and maintenance so he install microsoft and the guy of coustmer service make account for me of outlook and he creats the password of id also but after installation the account is not opening due to incoorect password so he reset also but still not open and they also communicate also microsoft but they said there is problem in account software is already installed in my laptop it's already two months my microsoft is not working and now im fed up all this thing beacuse its almost 2 month icant use my laptop due to of basic work microsoft office and now when i refund from them they said they need to talk with his superior or manager but still not confirm they will remburse my money or no really its my worst experience in my whole life they are playing with me i told them if you cant remburse my money still give me two microsoft 365 for two year and still waiting from there side don't know how much time it will take or they remburse my money or no