Menu
For Business Write a review File a complaint
CB Gifts Shari's Berries / Berries.com Order placed for a party, paid for 1 day shipping and only half arrived
Shari's Berries / Berries.com

Shari's Berries / Berries.com review: Order placed for a party, paid for 1 day shipping and only half arrived

K
Author of the review
4:37 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Friday, October 20th I placed an order for 2 dozen strawberries and the site offered an additional item of pretzels for what i thought was free shipping. Instead, it was no additional shipping cost, but my fault for not readying it correctly. I placed the order and paid for next day shipping to have the items for the day of the party. On Saturday, October 21, the strawberries arrived late afternoon as I was setting up. There were no pretzels in the box and I assumed they were unavailable and I had no time to resolve since my guests were arriving. The following day (Sunday), I logged in and saw that the pretzels were arriving on October 27th, which was never noted at the time the order was placed. On Monday, October 23, I contacted customer service via live chat to cancel the pretzels, since I no longer needed them - the party was over. I was told that the order couldn't be canceled because it was a "future" order, to which I advised, the order was in the past and the expected delivery date was also in the past. I was told I was ineligible for a refund and that I could call customer service. When I called customer service, the prompt allowed for me have someone call me back, which no one ever did. Subsequently, I called CS again and was told they could refund only half of the order since it was already out for delivery. Apparently the $32.99 refund to satisfy the customer was too much, so this customer will not use Shari's Berries nor will I recommend them to anyone.

Claimed loss: $32.99

Desired outcome: At a minimum, a full refund for the items I tried to cancel

0 comments
Add a comment
  1. Shari's Berries / Berries.com Contacts

  2. Shari's Berries / Berries.com phone numbers
    +1 (877) 237-7437
    +1 (877) 237-7437
    Click up if you have successfully reached Shari's Berries / Berries.com by calling +1 (877) 237-7437 phone number 2 2 users reported that they have successfully reached Shari's Berries / Berries.com by calling +1 (877) 237-7437 phone number Click down if you have unsuccessfully reached Shari's Berries / Berries.com by calling +1 (877) 237-7437 phone number 0 0 users reported that they have UNsuccessfully reached Shari's Berries / Berries.com by calling +1 (877) 237-7437 phone number
    +1 (516) 237-4521
    +1 (516) 237-4521
    Click up if you have successfully reached Shari's Berries / Berries.com by calling +1 (516) 237-4521 phone number 0 0 users reported that they have successfully reached Shari's Berries / Berries.com by calling +1 (516) 237-4521 phone number Click down if you have unsuccessfully reached Shari's Berries / Berries.com by calling +1 (516) 237-4521 phone number 0 0 users reported that they have UNsuccessfully reached Shari's Berries / Berries.com by calling +1 (516) 237-4521 phone number
    Media Inquiries
    +1 (516) 237-6000
    +1 (516) 237-6000
    Click up if you have successfully reached Shari's Berries / Berries.com by calling +1 (516) 237-6000 phone number 0 0 users reported that they have successfully reached Shari's Berries / Berries.com by calling +1 (516) 237-6000 phone number Click down if you have unsuccessfully reached Shari's Berries / Berries.com by calling +1 (516) 237-6000 phone number 0 0 users reported that they have UNsuccessfully reached Shari's Berries / Berries.com by calling +1 (516) 237-6000 phone number
    More phone numbers
  3. Shari's Berries / Berries.com emails
  4. Shari's Berries / Berries.com address
    3715 Atherton Rd Ste 6, Rocklin, California, 95765-3722, United States
  5. Shari's Berries / Berries.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
Shari's Berries / Berries.com Category
Shari's Berries / Berries.com is ranked 4 among 34 companies in the Gifts category

Most discussed Shari's Berries / Berries.com complaints

Shari’s Berries
3
(opinions to this review)