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Sharper Image Complaints 55

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12:36 pm EST
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Sharper Image unethical behavior

An item was ordered on Dec. 6 with an expectation of it arriving before Christmas. I received no notification at order time or after that the item was not available. In fact, I received no status information from the company at all but I did receive 3-4 spam emails a day. On Dec 21 it was still listed as pending (not shipped) so I called the company to cancel the order. I was told that it was not possible to cancel the order because of the holiday season and that it should ship any minute. I said that I had made other arrangements and I still wished to cancel the order because I did not believe that it would arrive in time. I was told again that they couldn't cancel the order because it was drop shipped and finding a single order would be "like finding a needle in a haystack".

This is a horrible way to do business. It is really a bait and switch scheme selling items that don't physically exist. Since Sharper Image is mainly an online only business they can hide behind the internet. Once they have the order your odds are about as good as a slot machine.

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Suzanne Moeller
US
Jan 12, 2021 12:20 pm EST

I attempted to cancel an order the same day and was told that there was only a 25 minute window to cancel and I was outside that window. Now I am trying to return the order and the online portal says that they cannot find my order even with the order#. Will never purchase anything from them again.

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9:48 pm EST
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Sharper Image unauthorized web transaction

11/24/2019, Order#: ORD436527994, Amount: $930.60.
Paypal: Nov 24, 2019 18:15:22 PST
Transaction ID: O-6W983172M7761024W
my email address: [protected]@yahoo.com

The website automatically authorized the transaction from my account without my knowledge.

I would like the transaction/order to be cancelled, full refund of $930.60, and any bank fees incurred resulting out of this unauthorized transaction to be paid by the merchant.

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4:15 am EDT

Sharper Image The pillow wasn't comfortable at all

I purchased foam pillow from the store www.sharperimage.com. I wanted to present it to my hubby. But after one night on this pillow, my hubby woke up and told that he had horrible pain in his neck. I tried to sleep on this pillow and it was so uncomfortable. I wanted to return the pillow and get the refund, but the seller hasn’t emailed me back. I don’t want to deal with this company anymore.

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11:31 am EST
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Sharper Image Gift Certificate Policy

Unlike most customer service friendly e-retailers, Sharper Image has a policy of only accepting one gift card per order. If you received a couple of gift cards (supposed to be as good as cash) and wiish to purchase an item that is mrore than any single gift card, be prepared to dig into your pocket. I was very curtly told by customer service that this was their polcy and I should check their website. It is unfortunate that Sharper Image is so short sighted, as this is one consumer who will never shop with them again.

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C.Comandini
Flemington, US
Dec 29, 2020 5:33 pm EST

I agree with the ridiculous gift card policy. Not only do they not accept multiple gift cards, they don’t enable them to be used if they off a% off the order you are trying to place. Similarly, you cannot apply any cash back you received from a previous order with a gift card or a %off of a current order. What a great business plan if you do not want repeat customers.

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3:56 pm EDT
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Sharper Image Stoped Working!

Purchased this from Shop NBC, stopped working, called SNBC & was told to contact SI, it had a one yr warranty. An they couldn't exchange it. I have STOPED SHOPING WITH THEM.
I spent a week getting no were & being given a # no one ever answered.
Saw a newer version of this product on HSN. I purchased it, along with the warranty in Nov. it also stopped working after 4Mo's. Called HSN, there returning my money.
Loved the Oven>>>>>>hate there C-Service.

I now have TWO OVENS THAT DON'T WORK!

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9:59 pm EDT
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Sharper Image Theft

This company extorted an additional $7, 000 from me int he middle of project and now has not paid their subcontractors so I am getting liens put on my home, but I paid Sharper Image Remodeling/Bob Graf in full over 4 months ago. He is a thief and a liar and should be put out of business as he appears to have been doing this to more and more people.

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fabricated
st louis, US
Apr 03, 2013 1:27 am EDT

a complete fabricated lie. SHOULD BE LISTED ON THE CONTRACTORS BEWARE SITE

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fabricated
st louis, US
Apr 03, 2013 1:25 am EDT

this a complete fabricated lie!

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Nunya buidness
Ballwin, US
Apr 20, 2012 12:39 am EDT
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PLEASE BE VERY CAREFUL WITH WHO YOU HIRE FOR YOUR REMODELING NEEDS... BOB GRAF IS A VERY BAD MAN WHO NEEDS TO BE STOPPED...HE CONSTANTLY RIPS GOOD PEOPLE OFF AND REALLY ZEROS IN ON THE ELDERLY...THE MAJORITY OF PEOPLE OVER 65 DON'T EVEN HAVE COMPUTERS AND CANNOT CHECK REVIEWS...THEY PUT THERE TRUST IN THE COMPANY'S THEY HIRE TO FIX THE HOMES THEY LIVE IN...BOB GRAF IS A LOSER, A SWINDLER AND THERE IS A VERY SPECIAL PLACE IN HELL RESERVED FOR THIS BAD MAN...

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DeanNebrig
Ballwin, US
Nov 29, 2011 5:04 am EST

Mr. Graf took 8500 dollars of my money up front and never completed the work on my bathroom. He is incompentent, a cheat and a liar. Just go and check Angies List and the Missouri Better Business Bureau about his company. I had to hire competent people to undo his work and complete the things he NEVER completed. he is a one man shop that has no integrity.

STAY AWAY FROM HIM

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Bob/member
Ballwin, US
Sep 28, 2011 9:07 am EDT

I have know idea why or what motivated this customer to write this. The additional changes (made during remodeling) that were never paid for by the homeowner. Ended up costing the company and the owner $1, 000.00 of dollars above and beyond the original contracted "Agreement" amount. I tried to load pictures of the work so you could be the judge, but they wouldn`t upload. i`ll try later. Thanks.

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racheltay
ballwin, US
Aug 15, 2011 8:17 pm EDT
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SHARPER IMAGE REMODELLING LLC SHOULD BE PUT OUT OF ITS MISERY..BOB GRAF IS THE OWNER AND IS A DISHONEST LIAR, CHEATER AND THIEF, IF U LIKE YOUR HARD EARNED MONEY, THEN DO NOT EVEN CALL THIS LOSER...

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3:04 pm EDT

Sharper Image Super Wave Oven fraud

I contacted The Sharper Image company as I could not find the oven on their internet site. They responded with: "Thank you for contacting sharper image online in regards to the Super Wave Oven. This is not a product that is available on Sharper Image Online. We are not the manufacturer of this product. Thank you for contacting sharper image online."

As a result I didn't buy one -if they lie about their association with Sharper Image, what else are they lieing about? What are the odds of getting my money back if there is a problem? ZIP! Avoid!

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UnhappyCustomer42
US
Mar 16, 2017 8:20 pm EDT

I bought the Sharper Image Super Wave Oven. I was displeased with the quality. I attempted to get my money back or get a replacement item but was unable. I am an unhappy customer.

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Galina
US
Jan 07, 2009 4:57 am EST

Purchased an item online then received email 3 weeks later that the item was no longer in stock.

Valerie
Valerie
US
Oct 28, 2008 11:12 am EDT

My mom bought several items from the Sharper Image warehouse. Everything was packaged in the original boxes etc. She bought two of the walking Robots that she had to return to replace with something else because they were demos and would have never worked. She bought a set of electrica knives with no blades, a DVD player for my daughters birthday that will not play any DVD/CD that we put in and I just opened my birthday present which is the Scooba iRobot floor cleaner and it is a demo model which will never work. The power charger is hollow. This is ridiculous. I am sure there are a lot of people who bought Christmas presents that will never work. She is out a lot of money on all the things she bought for none of them to work and they wouldnt give a refund. I will tell everyone I can about this and report it to the BBB.

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JJSmith1919
US
Feb 26, 2012 1:31 am EST

Henry Vinson aka Michael M. Henderson - Thompson Hall Jordan Funeral Home Cincinnati OH

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JJSmith1919
US
Feb 26, 2012 1:30 am EST

Michael M. Henderson aka Henry Vinson - Thompson hall jordan Funeral Home, cincinnati, oh

michael henderson aka henry vinson - thompson hall jordan funeral home cincinnati oh

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puffDragon
Des Moines, US
Dec 28, 2011 6:30 pm EST

Michael M. Henderson
Cincinnati, Ohio
Writing Bad Checks My Speciality

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puffDragon
Des Moines, US
Dec 28, 2011 6:29 pm EST

Michael M. Henderson, CEO, Bad Check Writing Queens of Cincinnati
Who can write more bad checks that Bad Check Michael? No One.
Bad Check Michael wins the award for Most Bad Checks without Getting Arrested by the Police.

Bad Check Michael. With a face like this could a crook be far away?

Michael M. Henderson is the pack leader.

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puffDragon
Des Moines, US
Dec 28, 2011 6:26 pm EST

Jermaine Wakefield is gay. Henry Vinson is gay. Cincinnati must be a gay haven. The gay boys Henry Vinson and Jermaine Wakefield love to bake cupcakes and eat the vanilla swirl. Guess its ok to be married and gay. in cincinnati Gay is the new Straight. What a joke. Keep puffing boys.

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4:31 pm EST
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Sharper Image Defective Product

I purchased the Sharper Image Literati as a Christmas present for my wife in November. We received it and it we used it for a day and then it simply would not turn on again. After a few calls to the Sharper Image customer service department, they simply said to return it and get it exchanged. So I called up ShopNBC and was informed by the customer service person that I should follow the directions on the enclosed invoice regarding returns. I also verifed with her that I could do an exchange and that the item was currently in stock, she replied yes to both questions.
I then prepared to return the package, took it to my local postal service company and paid $24.24 to have it shipped back for an exchange. I waited the recommended 5-7 business days before checking the status. It was received by the vendor on 1/14/2011. I then waited the recommended 15 business days for the exchange process and after not hearing called up ShopNBC and was apologized to for the delay and after being put on hold for 5 mins, the CS rep came back on and said it was received and that the refund would be processed within 5-7 business days. I was confused by this because my instructions on the enclosed return was to do an exchange. I was told by him that this particular vendor did not process exchanges and if I wanted to repurchse the item I was welcome to do so. The options were to wait the 5-7 business days for my refund and then they could reprocess the order for a higher price, and then do a credit which again I would have to wait the alloted 5-7 business days for. (it amazes me how fast they can get their money from me, but I have to wait...wait...wait for them to process a refund which should happen immediately.
This process has been very frustrating as this was a gift and my wife has gone without it long enough. If I had known that this particual vendor of ShopNBC did not process exchanges on defective prodcuts I would NEVER have purchased it to begin with. There at least needs to be clarification upfront of this process, especially on electronics and something as expensive as this. I feel misled, lied to and ultimately very upset with this whole process.
I have gone round and round with these people and have not been offered any compensation or resolution except to have them process a refund. I will purchase another ereader device from another and more trusted site. ShopNBC is a scam company and apparently does not care about it's customers.

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Sharper Image Knowingly sold damaged goods to customers

When Sharper Image closed their doors for good and decided to have this fantastic sale well, I decided to go take a look. They did have a semi decent going out of business sale and I bought some things. I did notice a sign that stated all sales were final but I didn't expect this to happen. Well, 3 of the 4 items I purchased that day were damaged. These items were sold as "brand new" not "damaged". I returned to the store and explained the problem but was told "no returns/ exchanges". I made phone calls, talked to a few people and was told the same thing, "all sales final". I explained that if I knew these items were damaged I wouldn't have purchased them and that they should have been marked thus. Blank stares and no help. They knew what they were doing and it was wrong. I still have these items and every time I look at them I think how could these people sell damaged products! Well, crooks are crooks and will do anything for a buck.Sharper Image and the liquidator of this crap (I wish I knew their name but am sure the bank had something to do with it) got their money but to me they scammed me and stole money from me like many others I'm sure.

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Sharper Image refund

I purchased 3 of the digital camera's with camcorder from avon about 2 weeks bdfore christmas on the special at $70.oo a piece with a $20 beauty purchase, so I spent $300.oo...A couple of days later I opened one (mine) (other 2 for daughters for christmas...) mine worked that one day and then after that everytime I turned it on it said loading...I found no troubleshooting techniques in book, no phone number...So called Rep and said see what you can find out...If no assistance then I want to return them, I don't think I want to take a chance with no help number or tech assistance...Said she would call next day...that was 10 days ago...Calle New York, home office and she mailed (couldn't email or fax, so she said) refund form to me...and gave me district mgrs number here and I called and left several messages...Dec 28th ...NO ONE has returned my calls...HELP>>>I use to sell avon...I thought they were a reputable company...poooohhheeee...

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krosemat
Waterloo, US
Mar 29, 2011 5:43 pm EDT

i bought the sharper image slim and small digital camera/mp3 player/video all in one and i am so highly disappointed- i bought it mainly for my husband to put in his jacket pocket to take fishing and hunting to take pics of his catch and listen to music if need be?! this product can only be charged via computer port or an adapter that came with the unit (no battery option) and doesnt take sd cards (too little)- i would charge it for anywhere from 1 - 24 hours, it would only let me have use for upto 15 minutes (tops)- i gave up and put it in a drawer for over a year-told my husband i wanted a good digital camera and his reply was didn't you just get one from avon about a year or so ago? UGH- my reply was "have you got to take it hunting or fishing yet"? - shall i say anymore. called sharper image today- young lady sd that avon buys the sharper image products right off the bat therefore avon is the one that needs to step upto the plate and fix these issues! they need to stick with makeup and perfume!

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Cindy Birkner
St. Charles, US
Jul 12, 2010 4:40 pm EDT

I bought the same camera for my son for Christmas. My problem is that I cant find a store that sells the SD card that it needs! We have contacted Sharper Image, WAl-Mart, Best Buy, Walgreens and AVON. No one knows where I can get the card. My poor son...here it is July and he still has not gotten to use his camera! ugh.

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Sharper Image Rip-off!

Ongoing problem: December, 2007, I was

actively pursued to put my purchases on Sharper Image credit in the amount of $273.80. When the bill came in late January, I called to pay over the phone but was told there would be a $15 charge, so I mailed it. Approximately 3 months later, I received a bill for the same amount plus late fees. I called Sharper Image and was told my account was closed. Since then I have

been receiving bills that now amount to

late fees in the amount of $233.00! I

have written to the corporate office in

March, but never received a reply. Today, I received a call from World Financial Network Bank stating if I

didn't pay I would be sent to "recovery"

tomorrow. They suggested I call Sharper

Image @ [protected], which just routes

you back to their bank. I have tried

Sharper Image on the internet. A large

black screen is displayed that promises "something big" is coming soon

and gives a link that takes me to my email sign in page? Other phone

numbers and links go nowhere. World

Financial Network Bank will not try to help, only repeating they intend to ruin my credit if I fail to agree to their terms today! I have a cancelled

check in the exact amount of my purchases which has written on the back,

my accout # PAID IN FULL. Also, I hold

several hundred dollars in gift certificates plus an extended warranty

for a stereo system for a store that is

now defunct and seeking help in the courts for relief! WHY WEREN'T CUSTOMERS NOTIFIED AND WHY DID THEY

NOT GIVE ME CREDIT FOR MY PAYMENT AND WHY ARE THEY NOW HARRASSING ME FOR MORE?

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Sharper Image Dishonest conduct

S.I. filed bankruptcy in Feb 08. I had a camera replacement agreement purchased prior to BK. I contacted SI in May 08 to see if they were going to honor replacement guarantee. They indicated they would and provided an RMA UPS shipping label to return the damaged camera which I did. They indicated we would receive the new replacement camera in early June when they received a shipment. When I didn't hear from them by mid June, I called them at which time they told me they would not be sending a new camera and I would have to file a claim with the BK court. So now they have my camera which they refuse to return and will not honor their commitment which was made AFTER the BK filing. I think that probably constitutes fraud.

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Austin Chu
Jul 09, 2008 11:19 pm EDT

Man! That totally ticks me off. Don't worry though. The Sharper Image is going down. You're going to love this. I work for a company that manages and tracks gift cards, and I blogged heavily on the Sharper Image BK on savvywallet.com. I'm starting a revolution. Currently, they are going to be around to keep the name alive. They may show up in target and best buy, and they are planning to make $1B annually in sales. This means one thing, they are going to pay people like you back, and the $75m gift card holders out there. They are not going to get away with it. If you're interested in this movement. email me at austin@leveragecard.com. And I'm going to organize a huge movement. It's $75m, we're talking about here!

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Sharper Image They cheated me on a merchandise certificate

In January I returned a defective gift to Sharper Image in the Rockaway Mall and was given a store merchandise certificate. When I returned in February to use the remaining $106.00 balance, I was told Sharper Image is in bankruptcy and they were "not allowed by the bankruptcy laws to honour any certificates or credits".

I later found out this is totally false and they most certainly could have honoured my certificate, but why should they when they can hide behind the law and continue to make a profit.

They told me to keep calling for updates, but that's only a run-a-round. Their latest "news" was that they would honour my certificate, but I had to spend twice the value! So in order to use my $106.00 credit, I have to spend $212.00! That will never, ever happen, I would never give those crooks another dime and I hope you won't either.

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Mark
Jul 15, 2008 5:37 am EDT

Just got a $9.35 charge on my card. image services . scam here.

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12:00 am EST
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Sharper Image Insult to consumers!

After paying several hundred dollars for these machines that are later discovered to be producing dangerous levels of ozone in my home I then find out that to make these “health threatening” machines safer I have to pay out an additional $39.99 (PER machine) for a grid devise that Sharper Image says should fix the high levels of ozone they produce.

This is an insult to consumers who shelled out hard earned cash for these machines.

Could auto makers have made car owners pay for the parts after they lost a lawsuit over faulty parts noted to pose a risk to consumers? No, they have to issue a recall or offer to fix the defective part for free. So how has Sharper Image managed to get by with being ousted for making an air purifier that emits dangerous levels of ozone, noted to be harmful to our health, but they do not have to pay for the part needed to make their product safer for their consumers?

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Galina
US
Nov 27, 2011 1:22 pm EST

Purchased an item online then received email 3 weeks later that the item was no longer in stock.

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bajaskier
Fond du Lac, US
Mar 07, 2008 6:24 am EST
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Will not honor $50 gift card even though there is no expiration date.

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Brc127
Erie, US
Jul 18, 2011 10:36 pm EDT

BOUGHT Shift3 DIGITAL PHOTO Album DON'T WASTE MONEY this It wont do the slide show. bought it and it will not do any thing but load pictures and delete them and u need to use up and down button to look at pics will not at all do a slide show at all. this company knows this and should not be selling these but the fact is that most people got it as a gift and won't return it. plus if you pay more than half the cost in shipping to return it, as requested from [protected] www.mscustomercare.com it is not worth it. especially when you buy Defective product. that is what happened to me. MerchSurce LLC is a company that rips you off with crap products.

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my2centsforyou
naples, US
Jun 29, 2009 3:06 pm EDT

this key chain is defective. bought 2 like many of you and neither hold charge or turn on. this company knows this and should not be selling these but the fact is that most people got it as a gift and won't return it. plus if you pay more than half the cost in shipping to return it, as requested from [protected] www.mscustomercare.com it is not worth it. especially when you get another defective one shipped out to you. that is what happened to me. Sharper Image is already bankrupt and now I can see why. DONT BUY THIS PRODUCT. BOUGHT 2 AND BOTH WERE DEFECTIVE..

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Sharper Image Develope a very bad cough and asthmatic symptoms

An itchy throat and uncontrollable cough happened to my whole family. So I tried running the Ionic Breeze in my bedroom for about 8 hours before going to bed tonight. I turned it off right before going to bed because I noticed an instant itch in my throat when walking into the room. I am typing this after 1 AM because I cannot sleep due to itchy throat and coughing so I decided to do a Google search on this stuff and it brought me here. We have been running the IB for about 4 months now and it DID need to be cleaned because it removed a bit of dust from the air. But during that time my poor 2 year old son who slept closest to the device in the hallway had developed a very bad cough and asthmatic symptoms and needed to be taken to emergency one night and put on puffers. I am so F$&@ing pissed off by this; I can’t begin to tell you. We should create a class-action lawsuit against Sharper Image.

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arjun consultants1
US
Nov 04, 2024 1:18 am EST
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It was not working

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James K Larson
Lacey, US
Aug 06, 2023 11:38 pm EDT

Cannot find the charger!

Purchased at Costco Wholesale

5500 Little Rook Road

Tumwater, WA 98512

on 3/23/2023 see

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Shanda M
Centennial, US
Apr 09, 2023 12:38 pm EDT

Bought my aunt a towel warmer for (12/25/22) Christmas. Returned it for gift certificate, gave her cash and ordered something else. Gift certificate was for $103 now says balance $37 and never got my order. Also does not show in orders so where did the rest of the certificate go?

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Turttle
Taylor Ridge, US
Jan 21, 2023 5:03 am EST
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I received this as a gift and was reading thru the pamphlet and found no micro sd card, upon closer inspection the card was already installed.

I believe this item was already used and passed off as new.

I have heard of this happening at Amazon but this is unacceptable.

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Stacy DeMarco
US
Dec 19, 2022 10:27 pm EST

I just got my item yesterday and it is suppose to run for an hour, after less then 20 minutes the machine over heated and turned off. Now it will not will not start at all.

Product # bk1135

purchased 12/9/2022

received 12/12/2022

1st used 12/13/2022

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B Kelly
US
Nov 20, 2022 3:14 pm EST

Email is junkwood333@gmail.com. I do not want to receive any emails from sharper image.

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Donna Lopez
US
Oct 16, 2022 2:06 am EDT

$141.30 charged to my account twice on 10/05/2022. No product delivered or confirmed! Customer service at Sharper Image state that no order was found but debit still appearing on my account with duplicate debit of $141.30.

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About Sharper Image

Screenshot Sharper Image
Sharper Image is a well-known and reputable brand that specializes in providing high-quality and innovative products to enhance the lifestyle of its customers. The company was founded in 1977 and has since then been dedicated to offering cutting-edge technology and unique designs that are not only functional but also aesthetically pleasing.

Sharper Image has a wide range of products that cater to various needs and preferences. From home and office essentials to personal care and wellness products, the brand has something for everyone. The products are designed to make life easier, more comfortable, and more enjoyable.

One of the unique features of Sharper Image is its commitment to innovation. The brand is always on the lookout for new and exciting products that can improve the lives of its customers. This has led to the development of several groundbreaking products that have become household names.

Another aspect that sets Sharper Image apart from its competitors is its focus on quality. The brand uses only the best materials and employs rigorous quality control measures to ensure that its products meet the highest standards. This has earned the brand a reputation for reliability and durability.

Sharper Image also offers exceptional customer service. The brand has a team of knowledgeable and friendly customer service representatives who are always ready to assist customers with any questions or concerns they may have. The brand also offers a hassle-free return policy, making it easy for customers to return products that do not meet their expectations.

In conclusion, Sharper Image is a brand that has earned its place as a leader in the industry. With its commitment to innovation, quality, and customer service, the brand has become a trusted name in households across the country. Whether you are looking for a unique gift or a product to enhance your own life, Sharper Image has something for you.

Overview of Sharper Image complaint handling

Sharper Image reviews first appeared on Complaints Board on Sep 12, 2006. The latest review Customer service was posted on Dec 28, 2023. The latest complaint Gift Certificate Policy was resolved on Nov 26, 2012. Sharper Image has an average consumer rating of 2 stars from 65 reviews. Sharper Image has resolved 7 complaints.
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  1. Sharper Image Contacts

  2. Sharper Image phone numbers
    +1 (877) 206-7862
    +1 (877) 206-7862
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  3. Sharper Image emails
  4. Sharper Image address
    27725 Stansbury Blvd, Ste 175, Farmington, Michigan, 48334-3819, United States
  5. Sharper Image social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 05, 2024

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