Sheplers
Reviews and Complaints

I purchased two pairs of boots for me and my son. I placed an order about a month ago. Two weeks passed, but there still was no confirmation. I contacted their customer support wondering about the status of my order. I also asked for payment confirmation and tracking number. There was no response, so I called again to inquire about the order. This time, the customer service agent told me that my order had been cancelled and that I would not be receiving the boots at all. An entire month passed and only then they decided to inform me about that. If I had known this earlier, I could have ordered from a different company. It is unacceptable that they do not inform of any changes in the order status. I hope they'll go out of business soon! The customer service is extremely poor!

I bought shoes for my wedding day from the company www.sheplers.com. The company provided different updates and emails, but all of them were real rubbish. These emails weren’t informative and the seller hasn’t provided the order. I was so angry and sent several emails to the seller, where I asked to return full sum, because I didn’t need their shoes anymore. But the seller didn’t reply and I have no idea what he has decided.

I recently bought cowboy shoes and hat from the website www.sheplers.com. I waited a month and finally got the order, but the package looked like piece of crap. I opened it and the all things looked like piece of crap. I tried to return it, but the seller was jerk and refused to take and told me that I ruined the order on purpose. WTF? This guy is real jerk, so stay away from them and post comments if you have the same problems as I.

I placed an order for a tan toddler boot. Sheplers sent me a pink boot. I needed that tan book for my son to wear to his sister's birthday party one week later. I called the customer service department, and they have absolutely no customer service skills. Even though the order was placed correctly, I was still punished for them sending me the wrong boot. They told me that it would take two weeks to do an exchange. My son would not have the boot for the birthday party unless I purchase the boot again and wait on the refund from the pink boot once it is received by them. I explained to the rep that the boots are already in route but since I am being forced to purchase another pair of boot to have them on time for the party then I guess that what I have to do. I let him know that the paperwork inside the return package had been checked off for exchange. He assured me that he would make note within the system and the boots will be refunded and not exchanged. When the boots arrived back at Sheplers, I did receive a refund. Two days later they had charged my account for the same boots and sent a new pair out without my consent. When I called the customer service department back, they still told me that I would have to return those boots before I would be refunded my money. How can a company continue to make mistakes and continue to make the customer pay for it? This has to be the worse customer service ever... Sheplers has the worse customer service ever.

Sheplers & sheplers.com allowed an order with my stolen credit card information to be placed. I tried to contact them & see who had made this charge which wrecked my account & they protected the thief. I tried to see if the person that ordered items with my credit card information had my actual address. I have two small children and would fear for their safety and my own if the person who placed this order online without my permission or knowledge that they were using my information had my address. They would not even verify the ship to address to me until I finally gave it to them. I was concerned about doing this because I had never heard of them and what if they were the ones that stole my information in the first place. After finally telling (Nick G.) my address he said it did not match
Most reputable companies do not allow orders to go through if everything in the billing address does not match the card. I wonder how long they keep on file and how secure other credit card information they receive is protected? When they billed my card it should have popped up a code for the billing address not matching. When someone places an order and this error codes come up and the ship to address does not match the billing address ALARMS should be going off.
How well do you think they protect the information you willingly give them? I would strongly caution anyone from using their site. They allow fraudulent orders to be placed and protect the criminals that place them.

This store is poor, I ordered a pair of boots December 24th and it said they were in stock, the a couple days later I get an email saying they were out of stock and would ship directly from the manufacturer on 1/07/11, then on then on 1/07/11 I get an email saying they were out of stock and would ship on 1/20/11 ship directly from the manufacturer, on 1/20/11 I get an email saying they were still out of stock and would ship directly from the manufacturer on 01/27/11, so i check Sheplers website and on their site it says they are in, so I write Sheplers and get some lame excuse that it's not their fault because they are shipping directly from the manufacturer So i guess what happens rather then fulfilling existing orders they restock their own stock first and big deal they offered me a 10% discount on a future order after the boots ship, which don't help me any because I will never order from them again.

Stay away from this company like it's the plague, unless you like poor service.

Beware of very expensive shipping and bad customer service. I received a shirt from Sheplers that I didn't like and wanted to return it. I would have to pay shipping again to return it to them. Shipping was slow after I placed the order and shipped US Mail. At the rate I was charged, I was thinking UPS. Waited for a return call from manager but they never calIed. I will take my money elsewhere and will never shop with them again. Be careful on what you order because you will pay shipping again if you don't like it.