Sherwin-Williams
Reviews and Complaints

I went Yesterday October 6 to buy Color Code SW7011. Today when I start to paint in some parts that got scratch in the wall on a bedroom the color show white. I went to the store and talk with a person of name Andy Echevarria and show to him a picture with the color of the wall and the color of the part paint that was white and he told that was a color that my eyes saw. I leave a galon there and told to him that keep. That's no a way to treat a customer.

Hello, I purchased a quart of your Emerald line paint in Dark Night. So a very deep color. I was recommended this product by an associate for my project (a bathroom vanity and an antique dresser). When I started painting the dresser I noticed the paint was very watery and drippy so I contacted the store and they told me to shake the paint and stir it well. So I tried that, but the paint was still watery. The next day I brought the paint in to return and the associate refused to return it, stating it was the "nature of the paint". Because it has so much tint in it it will be watery he said. I've used many different dark colors for projects and I have never had a paint be this watery and drippy. I had to watch for drips to clean up after after each coat. I told the associate I'd have to apply 5 coats to make it the color I wanted and he told me "I just had a professional painter have to use 7 coats". Great. I told him I'm not interested in putting 7 coats of paint on my two projects and I'd like to return it. He explained that he wouldn't do that because no matter what paint I use it will be watery due to the amount of tint. I said I'd like to choose a different color and return this one, and he said "well I can't return this because it's the nature of the paint". He proceeded to tell me I should've used a dark gray primer (never mentioned at time of purchase) and that I should've used a roller not a brush (which I explained wouldnt work due to all of the nooks and crannies of the antique dresser). I went in still a happy customer but expecting no issues returning the product that did not work for me, I left a VERY upset customer who has now written an upset google review and shared on social media the poor conduct at the Elk River location. I've purchased many paints from here with zero issues until this past week. I purchased the paint last Friday 9/20 and tried to return yesterday 9/25. Unfortunately I didn't catch the guys name who helped me but he was the only guy who worked there with red hair and a big red beard. I would like to return this paint that I will not be using, that is what will resolve this for me. I will include two pictures which show one coat of paint and then two coats of paint. Thank you, Seija Isaacs

My name is [removed], former Lead Operator at the Matteson Plant. With 5 years in this place, I have tried my best to mediate this current situation every way possible, and have lost everything in my life to the point of homelessness.

The management at Matteson knew well that I was struggling with depression and failed to understand and accommodate myself during difficult moments and instead created a discouraging situation and was forced out the door. I understand they can be busy but I've tried many times to resolve these issues while employed. The alleged disruptive conduct that is claimed against myself is due to attempts to express my situation through email and phone calls and was unaware that calling or emailing during break or off hours was considered disruptive. There were a few occasions that were suggested that I resign after issues that I brought up were brushed under the rug or unable to be resolved for weeks prior to my resignation. On top of the emotional distress I was under the last 2 years and experienced a mental breakdown in result of losing my job without any consideration to the fact that I was suffering a mental illness of major depression and anxiety, is ridiculous and disappointing coming from this company.

My judgement was clouded from the high level of stress and constant discouragement to be unable to express my issues properly. I just needed some understanding and encouragement at the time. Not to be berated over issues outside of my control. Even struggling I made numerous attempts prior to resolve any issues, such as moving to another shift (3rd shift) which was declined due to the fact there wasn't a 3rd shift even though 3rd shift opened back up just days after I was wrongfully terminated.

At that time of my unintentional resignation I was struggling with major depression and anxiety, which I was clinically diagnosed, even though I tried to rescind it minutes after that day and everyday after. I was then advised by HR Director [removed], to fill out conflict resolution forms to corporate. Afterwards, It was stated by management that had I not contacted corporate I would have been had my job back, even though management suggested it to begin with.
I then received the corporate termination letter which falsely characterized me as a horrible, violent person and assassinated my character throughout stating due to my attempts to contact to rescind, my termination would be effective immediately.

At the [removed] I was a great employee, one of the best. Yes I did panic after realizing I had lost my job but I was never violent or threatening or used any profanity. I apologized for my lapse in judgement in sending a one sentence email stating my two weeks, but the decision to ban me from the company is unnecessary and didn't need to escalate to the point of myself experiencing a mental breakdown. Since the termination, I've been held against my will for two weeks, my dad has suffered a stroke, I am swamped with bills and lost everything.

While having daily panic attacks and insomnia, I was manipulated into thinking that signing the separation agreement with two weeks pay would place me in good standing with the company. It wasn't until after it was sent and received that I was notified by corporate lawyer [removed]n that I will never be rehired.

The separation agreement that was made by this company has no consideration to what I was experiencing at the time. I was misguided into believing that this would place me in good standing with the company versus a termination status, and be eligible to be rehired. The misleading agreement was only created to the best interest of one party and only one party. [removed] took advantage of the vulnerable state I was in to further destroy my reputation with this company and avoid a lawsuit. The entirety of this situation is filled with deception, manipulation, and retaliation after attempting to voice my concerns to the corporate directors. 

I strongly believe this is all wrong and I've been completely misunderstood. The actions that Sherwin-Williams executed has caused profound stress, contributed to the decline of my mental health which further escalated it into a major depression episode and has also added to the statistics of depression victims after a traumatic event such as a job loss aside from losing all I have. This unnecessary situation I have been subject to was blown out of proportion by the Corporate office of Sherwin-Williams and never should have occurred.

My entire house inside is painted sherwin williams sands of time. I love it but... recently my son moved out so we were going to paint his room and re do as home office. Went to Lowes purchased Infinity paint by Sherwin Williams in sands of time. Paint and primer in one and once it is on the walls i absolutely hate it. It was supposed to be flat. It has a sheen to it and no matter how many times u roll the wall once it dries u see splotches or roller strokes. Do not like the finished look at all. So with 1/2 bucket left and nearly $50 down the drain I will be throwing rest of paint away. And still have the room to re-do. Just wondering if the finish is due to it having a primer because it looks glossy and horrible on the walls. Every single roller stroke or brush stroke is noticed. Just want plain flat paint and now i dont know if i even want to attempt to purchase again. So over it. Home project and lots of money gone wrong.

In the summer of 2017, we had our home painted. Hoping to get the most out of our money and inconvenience, we chose to buy the best paint and caulk our money could buy. We chose Sherwin-Williams' Sher-Max Urethanized Elastomeric Sealant caulk; we were willing to pay more for its promises of a crackproof seal, excellent durability, and lifetime warranty. I am writing to notify you of the breaches of contract and warranty in relation to this product. My husband and I wish to be made whole.

We did everything right. We used the highest quality caulk you make. It was fully dried before it was painted, the joints were less than 1/4" in width, and it was not applied too thinly. Yet, the caulk has failed on nearly every single joint. Whereas, for the first couple of months we looked with pleasure at all of our freshly painted walls and trim, now, we look with dread, knowing our eyes will be caught by failing caulk, filling us with regret at what we spent, both in inconvenience and money.

By late fall of 2017, we began to notice significantly cracked and faulty areas of the newly caulked and painted walls. Our bedroom, particularly, had caulk that was separating from the trim above and below it. Numerous other areas in the house had similar occurrences. It was mesmerizing, but not in a good way. We began conversations with the store about the situation in December of 2017.

Communications with Davaul Carter, the local SW sales representative, and the local store were spotty. I was told numerous times by the store managers (Gray and Brandon) that they would address the issue, either by having Mr. Carter (or his replacement) contact me or speaking with Mr. Carter and then getting back in touch with me. Mr. Carter was, for the most part, unresponsive to my calls, emails (attached, ) and texts. As I had left numerous messages for him without hearing back, I called him with my number blocked. He was fairly hostile, demanding to know why my number was private.

To be fair, Mr. Carter visited my home more than once. On February 23, 2018, he brought a caulk chemical specialist to view what was puzzling to us at the beginnings of the caulk failure. They asked to see representative samples of the failure and were both baffled by it nearly hanging by a thread on my bedroom wall. The expert was unable to determine why the product was failing. I spoke with Mr. Carter on March 5, 2018 at which point he offered $350 to cover the labor for fixing the caulk, as well as the needed materials. It was concerning to me that he would think he knew what the repair would cost, when he had only seen a small portion of the failure in the home. My husband and I did not think this came close to the expense we would incur for the repair, and I told Mr. Carter so. Mr. Carter then offered to bring a painter he worked with to get an idea of what the repair would cost.

The week of April 15 of 2018, he brought Pedro, of Lulos Painting, to my home. I didn't receive a copy of the attached Lulos' quote, which only included labor, of $2, 580 until June 18, 2018, at which point Mr. Carter offered a token $750 to fix the failing caulk, plus the cost of materials over the phone. Based on the quote of $2, 580, this offer did not make us whole, and I told him so. I asked him to at least cover the cost of the job, and he replied that he would get back to me. I never heard from him again.

After leaving several unreturned messages on his voicemail and sending numerous unanswered text messages, I sent an apology email to him for my "dropping the ball" on September 13, 2018 in the hope to elicit some type of response from him and continue our conversation. I even said that I would accept the $750 offer. I also went to the store and asked Gray to have Davaul call me, but I never heard from him again. Months later, I went to the store, again, to ask for him to call, but found that he was gone, as was Gray.

Brandon seemed somewhat more responsive after a couple of visits to remind him that I was still waiting to hear what they would do to help me with the issue. With Davaul gone, Brandon had to start fresh, I believe, with a new sales representative. This, too, took months. Finally, I was offered a refund of all materials I purchased for the job, and some materials towards fixing. The refund offer would have done little to cover even the Lulos estimate of the previous March to fix what was wrong with the caulk at the time of the estimate.

I underestimated the job and materials significantly, so I am glad that I did not accept this token offer. The issue has worsened exponentially since Davaul Carter and Lulos visited my home back in April of 2018. At this point, there are very few joints where Sher-Max is not significantly cracked, separating, popping, or peeling off the walls and trim.

In March of this year, we were quoted by a professional painting company to re-caulk and re-paint our entire interior. The cost for the job will be $19, 327.00. The walls, trim, and ceilings have to be repainted because the Sher-Max caulk must be completely removed. (The situation has even worsened since March.) The project will include significant inconvenience, pain, and suffering. To prepare for the work, we will have to remove all paintings, pictures, wall decorations, window coverings, and blinds. We will have to pack up small and fragile objects. We will have to remove small furniture and wall mounted electronics.

We paid for the best caulk on the market and had it professionally applied, expecting it to last for years to come. Shortly after its application, it malfunctioned, failed, or otherwise proved defective. It did not perform according to ordinary consumers' reasonable expectations or as you have warranted. We cannot afford to paint our home again, nor can we afford to live elsewhere at our own expense while the repair work is done. This has caused us immeasurable pain and suffering and will continue to cause anguish until the caulk is removed and replaced, painting our entire home all over again.

As of this date, our home remains in disrepair and continues to degrade as a result of your defective product, diminishing the home's value. I have made a good faith effort to give Sherwin-Williams a chance to fix my home and wish to be made whole.

One last thing. On their website, SW says the caulk has a LIFETIME WARRANTY. On the tube, it says 1 year. This is false advertising.

I purchased a gallon of paint from the Sherwin Williams at the above address on Saturday. After applying a sample of this on the wall, I found it was too pink.
I went back today to the same store to see if they could tweak it so I would be able to use the paint. They said nothing could be done. I then asked to get a sample of another color which they couldn't do as they had no sample size paints available but try the other store down the road.
I went to the store at route 951 and Immokalee. Rd in Naples. They were very helpful. They added some green to the paint which I will now be able to use.
I am very disappointed with the customer service or lack there of at the original store.

I decided to paint my front door and garage doors myself. It was my second time painting my garage door, but my first time in my new house and my first time dealing with Sherwin Williams store and paints.
Since there was a %30 discount going on at Sherwin Williams, I went to the store# 8818 located at 3737 Major MacKenzie Dr W, Woodbridge, ON L4H 0A2 on July 29, 2019 to purchase some paint.
Since it was my first time dealing with their paints, I asked them for some recommendations. I told them I want to paint my garage door and asked them what they recommend. No one asked me what material my garage door is or how many garage doors I have. I trusted them. They recommend a paint, I bought it and I came home. I applied some to my garage door and let it dry. After few hours I went back to see how it was if I try to scratch it gently. I just realized the paint was removing very easily from the door. I wiped it and it came off too. So I applied some to another part of the door and let it dry longer (for more than day). When I went back to check on it, the same thing happens. I could easily wipe it with a wet cloth! I went back to store and asked them if they gave me wrong paint. Then they asked me what material is my garage door. I googled and found out it's fiberglass material like what at least 90% of houses have. They said oh if the doors are fiberglass, then I have to apply more coats and tried to sell me more paint. If they knew there job they would have asked me what material my garage doors are and they would have told me I needed to buy more paint. If I knew I needed to buy more paints and apply more coats I would never buy the paint in first place and I would go and buy the paint that worked for me in my last house.
They said they can't do anything about it and the manager is going to be in the store today, Monday Aug 12, 2019 and he might be able to do something about it.
I went to store today, Monday Aug 12, 2019 and I spoke to the manager who was an young ignorant guy who was laughing at me and mocking me instead of listening to me and trying to solve the problem. He was very rude and he was ignoring what I had to say. They didn't give me right information and it's their fault that I am in this situation. I want my money back. I paid $53.19+tax for the paint.
Thank you in advance for your help.
[removed]

My husband and I went into the store to get a gallon of paint. My husband inquired about the 30% off sale. The employee told us that the sale started the next day, but we could purchase it today and bring the receipt back for an adjustment. When we returned to get the adjustment, the assistant manager told us his employee told him about it, but that is not their policy and would not honor it for us. If we would have known that, we would have just waited to purchase it the following day. If their employee made an error, then I should have received the adjustment.

We bought 5 gallons of paint my husband spent 3 hours painting and i noticed 2 tone in paint, i have pictures, very disappointed. My house looks like crap
You can email me at [protected]@yahoo.com
Please get back to me on how you plan on resolving this bad paint issue, yes we mixed it very well.
Thank you for your time and concern regarding this matter, I hope to hear from you soon.
Tammy Bozinski,

I'm a fed ex driver and I'm driving on i75 going toward Lake City. I came across one of your driver in the far right lane and as I was passing he cut came over on my teammate and we literally had to SLAM in brakes and hit our highway horn because he almost took out our bumper. We didn't give him the ok to come in our lane. We didn't hit our headlights at all to clear him to come over. He was driving erratically. Weaving in and out of traffic without turning on a turning signal. He almost caused a very bad accident for us and the people that was beside us. Today is 7/25/2019 @ 10:15am. We didn't get the tractor number but he was driving trailer 51570.

Completely misrepresented the color of their paint on their website. Now we have to have the exterior of our house repainted because of the absolutely disgusting and disappointing color. Was supposed to be grey, turned out completely white. Confirmed with the painter that it was in fact "worldly grey" by Sherwin Williams and not a mistake in the color. Absolutely horrible.