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CB Online Shopping Shopee Account issue is unresolved
Shopee

Shopee review: Account issue is unresolved 1

J
Author of the review
3:05 am EDT
Review updated:
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I have an issue with my account that preventing me from checking online products, Shopee Mall, my followed shops, and my likes. Screen also keeps showing "Page unavailable". This issue started around 7:30AM [protected]).

I have contacted customer service 5 times already (wow) after doing the troubleshooting steps and submitted the screenshots and video recordings they asked and I was told that the issue is already processed by the technical team and also asked twice to wait 24-48 hours each time I asked for an update after waiting period (big wow). I only found out last night that there has been no progress at all after they asked me to submit again a video recording of me doing the troubleshooting steps (biggest wow).

As of checking now [protected]), issue is still unresolved and no updates from their customer service at all even after I warned them that I would file a complaint if nothing changes.

Claimed loss: 5 days of proper app usage/service.

Desired outcome: I want my account issue resolved as soon as possible and I want an apology for poor handling by customer service.

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A. Heaney
Oct 01, 2024 7:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Escalate the issue immediately by sending a formal complaint to Shopee’s corporate office or higher management, outlining the lack of resolution and poor communication from customer service. Include all details, dates, and the number of times you've contacted them, along with the troubleshooting steps and documentation you’ve already submitted. Demand immediate action from their technical team and a clear timeline for resolution. If they fail to respond or provide a solution, file a formal complaint with consumer protection agencies and consider posting about your experience on social media to gain attention. Keep all communication records for further escalation.

  1. Shopee Contacts

  2. Shopee phone numbers
    +65 62 066 610
    +65 62 066 610
    Click up if you have successfully reached Shopee by calling +65 62 066 610 phone number 35 35 users reported that they have successfully reached Shopee by calling +65 62 066 610 phone number Click down if you have unsuccessfully reached Shopee by calling +65 62 066 610 phone number 59 59 users reported that they have UNsuccessfully reached Shopee by calling +65 62 066 610 phone number
    Singapore
    +62 213 950 0300
    +62 213 950 0300
    Click up if you have successfully reached Shopee by calling +62 213 950 0300 phone number 26 26 users reported that they have successfully reached Shopee by calling +62 213 950 0300 phone number Click down if you have unsuccessfully reached Shopee by calling +62 213 950 0300 phone number 23 23 users reported that they have UNsuccessfully reached Shopee by calling +62 213 950 0300 phone number
    6%
    Confidence score
    Indonesia
    +60 322 989 222
    +60 322 989 222
    Click up if you have successfully reached Shopee by calling +60 322 989 222 phone number 85 85 users reported that they have successfully reached Shopee by calling +60 322 989 222 phone number Click down if you have unsuccessfully reached Shopee by calling +60 322 989 222 phone number 66 66 users reported that they have UNsuccessfully reached Shopee by calling +60 322 989 222 phone number
    13%
    Confidence score
    Malaysia
    +886 266 366 559
    +886 266 366 559
    Click up if you have successfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have successfully reached Shopee by calling +886 266 366 559 phone number Click down if you have unsuccessfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have UNsuccessfully reached Shopee by calling +886 266 366 559 phone number
    Taiwan
    +66 20 178 399
    +66 20 178 399
    Click up if you have successfully reached Shopee by calling +66 20 178 399 phone number 9 9 users reported that they have successfully reached Shopee by calling +66 20 178 399 phone number Click down if you have unsuccessfully reached Shopee by calling +66 20 178 399 phone number 8 8 users reported that they have UNsuccessfully reached Shopee by calling +66 20 178 399 phone number
    6%
    Confidence score
    Thailand
    +84 19 001 221
    +84 19 001 221
    Click up if you have successfully reached Shopee by calling +84 19 001 221 phone number 6 6 users reported that they have successfully reached Shopee by calling +84 19 001 221 phone number Click down if you have unsuccessfully reached Shopee by calling +84 19 001 221 phone number 5 5 users reported that they have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number
    9%
    Confidence score
    Vietnam
    +63 28 805 200
    +63 28 805 200
    Click up if you have successfully reached Shopee by calling +63 28 805 200 phone number 206 206 users reported that they have successfully reached Shopee by calling +63 28 805 200 phone number Click down if you have unsuccessfully reached Shopee by calling +63 28 805 200 phone number 158 158 users reported that they have UNsuccessfully reached Shopee by calling +63 28 805 200 phone number
    13%
    Confidence score
    Philippines
    More phone numbers
  3. Shopee emails
  4. Shopee address
    5 Science Park Drive, Shopee Building, 118265, Singapore
  5. Shopee social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Shopee Category
Shopee is ranked 11 among 1606 companies in the Online Shopping category