Shopee
Reviews and Complaints

Tuesday (May 28, 2019), I reschedule my delivery to Thursday (May 30, 2019) instead of Wednesday (May 29, 2019) because I was not at home. The next day, Ninjavan texted me that there was a parcel coming and if I don't receive it, they will ship i back to seller. They shipped it at 9am when I was out and busy because I thought it was already fixed and rescheduled. Ninjavan completely DISREGARDED my rescheduled delivery even if it says CONFIRMED and that it was already rescheduled. I wasted my effort rescheduling and then they did not even follow it. Isip ata ng Ninjavan is, basta madeliver, ok na yun. Pero hindi dapat ganun. Because of this situation, nahassle ako kasi I used card to pay for the products. The bank has already charged me the amount but I didn't have the products since it was being shipped back to seller. I contacted ninjavan about it and they did not do anything to compensate for it. They just said di na mahabol yung parcel.

My order with tracking number PH190033138759R was not delivered by the courier
And now it is already canceled. Upon checking the status of my order your system registered it as "Consignee Not Available", however, the deliveryman (MONTES ERICK - DRS1146421 / JONEL TANALLEON - DRS1151863) didn't even attempt to deliver the items and one of the deliverymen (i think its MONTES ERICK - DRS1146421) even texted me on May 24, 2019 Friday, saying "hindi po makaka-deliver kasi po gabi na" "Dayoff ko po ng Suturday and Sunday" "baka po ibigay na yung item nyo sa iba"

Your system is telling me that "consignee not available" when in fact that the courier didn't even attempt to deliver the item.

I made several purchases before and I think that the platform is great, and I still have faith in the service that Shopee provides, so please don't let the system got rotten because of poor services from the courier.

Good day!

This is my first time to engage with you but I am very disappointed. Why? I can't trace my parcel using the tracking number given in the app. The worst thing is the shopee app stated that it is already completed but I haven't receive anything. I already went to lbc for two times to check if the parcel is already in their custody but it wasn't there in their list.
I hope you act my complaints as soon as possible.

It happens last May 24, 2019, my concern was about logging in using mobile number on my account because for security reason everytime that you logged in to your account they will generate an OTP and send it on your registered mobile number on shopee, the problem is i lost and never remembered my registered number, so i send contacted their cs to raise my issue, & send me their scripted lines "Kindly anticipate their feedback within 24-48 hours." same happens when i tried to raise my issue thru their email support team, that same scripted lines are being replied to me by their cs but, .. NOTHING HAPPENS AND THEY DON'T DO ANY ACTIONS ON MY ISSUE!.
Attention to shopee your customer assistance is so terribly worst, and i've had enough on your promises and scripted lines, you don't prioritize your customers and it's so ridicolous, to think that customers is your market capital, IT'S SO ALARMING on our part!

i ordered my item last may 18, and i should have it already last sunday may 25, but it stayed at the METRO MANILA TAGUIG -Sorting HUB for almost 8 days, the tracking haven't move for 8 days a very waste of time, the company of delivery should be aware of what happening to their client to problem, planning to wear my item on june 2 but i guess i cant.

i ordered a power bank from shopee on the 24/5/2019 and it was delivered on the 28/5/2019 by J&T express. However J&T express delivery boy was very rude when delivering my order. He was ringing the door bell non stop and when I told him to just ring it once and wait for a while he laughed with a very disrespectful expression and body language without even apologizing . Please be professional when doing a job. If this happens again I wont be using this service anymore and use a better and more professional service.

Can someone update me with my order status. Its beyond your promised 24-48 hours and I still I haven't received any updates! Ive been waiting for my order for 8days! I live in Cavite so it shouldn't take that long for my order to arrive! Im so frustrated with your service, and its my first transaction with shopee, Here's my number, [protected] can someone call me, Ive been chatting several times and I dont get any reliable feedback. This is so disappointing on my end. Please for the nth time, do something about it!
Here is my order id number: 19051611107SK5V

Im currently residing here in vietnam and I often ordered stuffs in shopee. I work from 1pm to 8pm. I always asked the seller to send it in the morning since I cant use my phone while im at work, this shipper or delivery man keep on calling me in the afternoon and since I cant use my phone and we are not alllowed to use phone while inside the office. Can someone please help me to raise this issue, I always put note before I place the order that the delivery should be in the morning only. We tried to call the shipper and I even asked my co workers to contact him but he didnt answer the calls. Please help me about this issue, here is my email: [protected]@gmail.com. Thank you so much hope to hear something from you soon.

Hello, I ordered One Piece Film Z Set of 9 Figure and One Piece Monkey D. Luffy Figure dated May 7, 2019 and Kokando Byurakku Slimming Pills dated May 3. About May 14-16 it says in my shoppee account that the product is ready to deliver, so I was waiting in the office for my orders to be delivered but then again they did not deliver it, then they message me at 8pm that I was not at the meeting area. Like hello? How will I be in the office at 8pm? I contacted Ninja Van everyday and they did not deliver these things to me. I was just shocked that after how many days a Ninjavan delivery boy delivered to me a product, totally shookt because the product is not the ones that I have mentioned above. It was the product that I ordered days after I ordered the One Piece Figures and Slimming Pills. I would like to complain how rude Ninjavan is, they were telling me they were trying to deliver the products but THEY DID NOT. I was waiting in the office from 8am until 5pm but they never delivered it to me. Now, I am very disappointed that these products that I have ordered are already cancelled. NINJAVAN SUCKS BIG TIME

I made a purchase online with Shopee Malaysia, for 6x panasonic ribbon@ RM5 each, with no shipping cost on 16.5.19 On 18.5.19, I login online to check the status for my order, realised that my order had been cancelled, even when I had paid for the items thru a bank as required. I had scanned the receipt over, followed the instructions given step by step. When I realised that my order has been cancelled, I called the Shopee customer service was answered by a gentleman by the name of Harwin. I told him the problem that I am facing, and upon checking he told me the receipt scanned thru is unclear. So he suggested that I re-scan the bank in receipt to him, which I did. He told me he will try to order the 6 x Panasonic ribbons for me from his end. That happened on the 18.5.19. Then on 19.5.19 after 5.00pm, Harwin called to inform me that he had forgotten to get my email address, which I gave him over the phone. He said he will send me the voucher " for free Shipping", in case if from his end he cannot put thru order thru for me.Then, for some reason this lady Yani came into the picture and started to email me, asking me to do this and that and send her this and that. I did what she told me too and even called up the customer service and spoke to another lad, Faruq. He said the voucher doesn't work and he told me he will speak to Yani about this. Until today 22.5.19 ( after 1 week ),
the reply I got from Yani, is " I'm sorry for the inconveniences!". She told me that she had tried the voucher and yes, I need to pay RM2 - RM 4 for the shipping cost ( depending on which courier company I chose). Hello, it is not about the money but for me to travelled 25 mins to bank in the RM2-RM4, that is ridiculous, after all it is not my mistake. Why as customer, I have to pay for the incompetency of this Yani?
I hope, whoever think of buying online thru shopee Malaysia, Do Think and Think!
Very Lousy Customer Service and very Incompetent people working there! I hope the CEO of Shopee Mr Chris Feng, will take sometime to review the performance of his people. Those who cannot provide good customer service should not be holding the seat. Give others who can do better job to do the work. Otherwise, you will lose customers, being in this competitive world.

Very Dissatisfied customer,
Lee

Dearest shopee, I know you have a lot of costumers and it's is Nationwide. My concern as a one of your costumers is why you are doing such a thing that will make a costumer feels like I was lied by the online shopping app! This 1 peso sale that you are playing right now is [censored]ing ridiculous and just a play and a lie! I was waiting for the item I want, I waited till 12 noon as the description but when it's already 12 noon I can't purchase the item, I'm trying real hard and it turns to 12:03 pm, just 3 minutes of standing by and guarding the item it says sold out! Are you [censored]ing kidding me?I know there will be technical problems you will say, servers error . Or whatever, maybe you will say my connection isn't that strong or maybe there's a lot of buyers! No freaking way .. I stayed tune with your sales but none of those I can get! I'm not late! It's your sale lies! I waited for the TV to sale thesame problem! And whatever items I chose it's always sold out! I might chose Lazada next time! No lie I'm shopee fan and I like shopee but this 1 peso sale sucks!

Hi, good day, my parcel should be delivered today, but when I check the status of my order it was indicated there that it was been delivered but no one received that is why it was rescheduled, andito lang po ako sa bahay that time, it was 9:30 am, I was still sleeping kaya hindi ko narinig ang pag knock ng delivery boy sa gate, bakit po hindi man lang sinubukan tawagan ng delivery boy iyong contact number na nakalagay sa parcel para sana nakausap nya ako at nareceive ko sana iyong items, madalas naman ako umorder at madalas din naman kapag hindi ko nadidinig ang pagkatok ng delivery boy they are calling me on my number, bakit ngayon hindi man lang ako sinubukan tawagan ng delivery boy nyo? And hindi naman sya kumatok, kasi nagtanong lang sya sa katabing water station ng bahay namin kung may tao ba dito sa bahay ko, bakit sya dun magtatanong? Eh ano bang alam ng mga tao doon sa water station about sakin para doon sya magtanong? Nakakadisappoint naman ang gantong pangyayari, ilang days ko na hinihintay iyong order ko tapos ngayong schedule naman sya for delivery na reschedule naman dahil sa iyong delivery boy nyo may contact number indicated dun sa parcel hindi man lang nagawang tawagan ang number ko, iyong tao doon sa water station ang inutusan nya na baka pwede ako tawagan sa number ko, eh malay ba ng tao doon kung anong number ang tatawagan nila, kaya nga may nakalagay sa parcel na contact number, iyon sana ung pinatawagan nya, tsaka bakit sya mkikisuyo magpatawag, wala po ba kayo mobile phones na pwede nila gamitin para sila ang tumawag sa buyer,
My concern is, naka reschedule pa ang order ko, sana sa pagdeliver po ulit, kung hindi madinig ang pagkatok nila sa gate sana paki tawagan naman ang number ko na nakalagay sa info details doon sa order, ngworry ako kc picture frame pa man din yon, baka mabasag, paki sabihan naman ang delivery boy na pakitawagan ako kapag ndi madinig ang pagkatok nya, 2floors kasi ang bahay namin, nasa 2nd floor pa ang rum namin, before sa main door may gate pa muna, doon lang sya sa gate kumatok, talagang mahirap agad madinig ang katok nila especially sobra aga nya nagdeliver, im mary jane baguio and my contact number is [protected], thank you,

May 05 ako nag order ng case then May 8 naendorse na sya sa bulok na courier na to. 9 days na sya nasa courier bago maideliver ung item samin, tapos ung marereceive ko is a totally different product. Sabi ng reseller napagpalit palit ng label ng courier ung items. Nagreklamo ako sa kanila thru messenger, sabi ko I hope they can do something about it, wala man lang silang sinabing "we will investigate for it" or any action na pwede nilang gawin, sinabi na nila agad na fault ng reseller un. They are not even sorry for the delay, nagmamalaki pa sila sa chat. Napakawalang kwentang courier. Best na daw nila un. Yun na ung best nila, pangit na service

very poor delivery service

Please remove nyo na sila sa couriers nyo

Dear Sirs,

We are intellectual property counsel of Sanrio Company, Ltd. ("Sanrio"). Sanrio owns the famous characters, in particular "Hello Kitty", "Charmmy Kitty", "Bad Badtz-Maru", "My Melody", "Little Twin Stars", "Kerokerokeroppi", "Pompompurin", "Shinkansen" and "Dear Daniel".

All of Sanrio characters are protected by copyrights and trademark registrations.

It has recently come to our attention that the sell posts in the two links below are for sale of counterfeit products which infringe HELLO KITTY trademarks and copyright.

We, therefore, request for your kind cooperation in taking down these two posts of sell.

https://shopee.co.th/%E0%B8%8A%E0%B8%B8%E0%B8%94%E0%B9%80%E0%B8%8B%E0%B8%95-%E0%B9%80%E0%B8%AA%E0%B8%B7%E0%B9%89%E0%B8%AD-%E0%B8%81%E0%B8%B2%E0%B8%87%E0%B9%80%E0%B8%81%E0%B8%87-%E0%B8%84%E0%B8%B4%E0%B8%95%E0%B8%95%E0%B8%B5%E0%B9%89-3-%E0%B8%8A%E0%B8%B8%E0%B8%94by-babyallhere-i.13372233.1817598045

https://shopee.co.th/%E0%B8%8A%E0%B8%B8%E0%B8%94%E0%B9%80%E0%B8%8B%E0%B8%95%E0%B8%AB%E0%B8%A1%E0%B8%B5%E0%B8%84%E0%B8%B9%E0%B9%88-%E0%B8%84%E0%B8%B4%E0%B8%95%E0%B8%95%E0%B8%B5%E0%B9%89-%E0%B8%9E%E0%B8%A3%E0%B9%89%E0%B8%AD%E0%B8%A1%E0%B8%AB%E0%B8%A1%E0%B8%A7%E0%B8%81-by-babyallhere-i.13372233.1906752605

We look forward to your response and action really soon.

Best regards,
Chavalit & Associates Limited
Authorized Attorney

e-mail: [protected]@chavalitlaw.com

Gusto ko lang malaman kung bakit laging ganyan? Ni isang reply hindi nila magawa hays! Gusto kong ireport ang Shop na yan, KLOTHPH. Hindi man lang ako ininform na kinancel ang order ko nung una at nag return to seller. Hindi man lang ako chinat. Chat ako ng chat hindi parin nagrereply hanggang sa nag buy again ako tapos hindi na avail iyong ibang kinuha ko hays I am so disappointed. May dalawang orders na akong dumating galing sa KlothPh shop at okay nman sya pero bakit ang ganyang order hindi nila mapadala sa ninjavan? Ngayon pick up fail nanaman hays napaka irresponsible!

Basura lahat ng aspects, mula sa delivery, ang personnel, at service provider, website pati ang process. Akalain mong nag dedelivery na pero di man lang nag notify at nag call na paparating na. MALAMANG DI TAYO MAG MEMEET KASI BOBO KA. ANONG KWENTA NG NUMBER KO AT UTAK MO PAG DI MO GAGAMITIN? tapos nagpa reschedule ako matagal pa mag process! Nag inqure na sa support pero bobo pa rin. Kasalan ng ninja kung bakit ang pangit ng grade ko kasi sa kabobohan nila. Sana mapatanggal ang mga tanga dyan

Good day, it is my first time experience to order in Shoppee coz I ordered buy 1 take 1 power bank and after I received and open it the other 1 is defective and 1 is working, so I tried to contact seller for replacement and they agreed with it, so the problem is I can't send it to LBC, 2GO, nor JRS express since they won't accept powerbank for shipping, and I contact the seller what are the other option so that I can return it back, but they won't reply to me and I only have 1day to return it, hope this problem will fix, or they will refund my money.I am so disappoint with their product. Thank you.

To whom it may concerned,

I am a first time seller via shopee platform, my shop profile is janetlzm. This incident took place on 28th april 2019. I had received an email from shopee regarding one of my product being purchased by ashley yeow. It shows in the email, order id: 19042823197qjw2 and I wanting to see more information via shopee. Unfortunately, in my mobile apps even with my desktop website, I couldn't view the order (it shows that it having technical issue). Hence I gave a call to shopee on 30th april 2019 to confirm whether this order is valid. Shopee's customer service which is a male told me it was confirm and he did not provide me further details as I need to submit my click for "to ship" in the system (since I couldn't view it in the system).

I had sent out the parcel on 30th april 2019 the day itself and client had clicked received product on 3th may 2019. But system still auto refunded back straight e-wallet to client on 6th may 2019. (I just realized on 6th may 2019 when I try to logged into my shopee to see whether I able to view and found it has been cancelled!)

And 2 days ago, shopee customer service advise that she will sent email and call to client, so that hope buyer will manually banking to me offline. It doesn't make sense as I had been calling and whatsapp client directly, she read and wasn't responding and mostly she thinks its a fraud case (since she had received and clicked received ordered which no longer her business). And shopee created the auto system and the it team can't even revert back the funding back to my account? And expecting buyer will trust and do banking manually, huh?!

It sounds way ridiculous that shopee couldn't do anything regarding this matter? It's my first experience with shopee, I wish that I will be able to continue to use your platform. Just the system couldn't be worse that we weren't fully protected for the sellers and buyers itself, especially for the first time user.

Now I have total lost for rm116 which cost me more than that as my products are purchased in japan.

Kindly advise that shopee able to take immediate action towards a solving solution instead of I been calling customer services twice, none able to provide the practical solution. I am wonder they are not the it team, and they told that they have no access to reach out it team. How you guys can solve the issue?

Below attached with the receipt for courier.

Extremely frustrated with the services,
Janet
[protected]

Hye, saya ada buat order dengan seller under shopee.. Dan saya sudah bertanya kan tentang parcel saya dengan seller tersebut. Tetapi seller tu langsung tidak memberi saya sebarang respond utk meyakinkan saya yg brg akn sampai di tgn saya. Malahan cuma memberi nombor telefon pos laju untuk bertanya kan tentang hal ini. Jadi disini saya ingin meminta pertolongan dari pihak anda utk bagaimana utk saya menyelesaikan hal ini dan saya sertakan gambar id brg sebagai bukti pembelian dari seller tersebut.

Nag send yung delivery personnel na in 10 mins daw pag hindi ako nagreply aalis na daw siya.
Since nasa biyahe ako and I don't use my phone, nakita ko yung text after 21 mins. That means late yung relpy ko ng 11 mins.
11mins!
I ask about the delivery person's whereabouts but I recieve no reply.
I know busy sila, pero mag reply man na hindi na sila magdedeliver because of my fault na sila ang nag impose (without shopee policy) that's easy.
That's unfair. Walang ganitong rule si shopee.