Shopee
Reviews and Complaints

Danell Mondejar Reyes: This man is very rude and twice now my item is broke due to he is not handling it with care.

No text, and don't want to give number how can we contact him. This is the second time I'm having this kind of problem due to same reason.

Again, the delivery man should care for the item since it's his job.

We both work hard for the money we earn so I'm expecting the a different man will be delivering to us now or I will report the whole shopee team.

Thank you and to God be the glory.

Hi, i was about to check out some orders worth 3k plus with just one seller (babyme boys Tshirts Store). But unfortunately i cant, and it says unsupported address. My location is from Brgy. Bantigue, Ormoc, leyte, Philippines. I hope you can help me with this since i really liked the items on my cart. This actually happens whenever i order overseas.

Seller : @lijiadress.my
Product Purchased : Adidas 3 Stripes Laptop Bag
Variation : Black x 1 pcs

21 April 2019: when i purchased I send a message to ask whether when I can receive my product.

28 April 2019 : It's been one week. I still didn't get any reply from the particular seller.
The seller show active 27 minutes ago.

Does the seller ignorant my message? Does he a responsive seller?
I'm so disappointing with this seller. Such a bad experience for me to continue shopping in Shopee.

I'm requesting the cancellation of purchased. Please cancel my order immediately.
The system noticed that if the seller still didn't respond by 30 April 2019, it will automatically refund. Hopefully I can receive my refund as soon as possible.
Thank you very much.

I ordered the item and paid it before the seller went vacation mode. Up until now, it items weren't ship before the prescribed shipping date. My only complain is that the seller should have shipped it before going to vacation. How would it be refunded? How about the products that I look forward to receive in the few days? I understand that people need to go to vacations but leaving a buyer is inappropriate.

#Shopee assistant is really funny enough ... I really happy if I'm the buyer. But unfortunately in this case, I'm a pity seller. Here is the story »» Buyer buy a goods from me, but he didn't check the cover of parcel when received and sign. When he discover the cover of parcel show another recipient name and the content is different, he summit request for return and refund. #Shopee assistant, Ershad ask me to accept for the request of refund.

1. I had provide provement that I shipped out the parcel of CORRECT recipient information.

2. #Shopee assistant, Ershad ask the buyer return the wrongly received parcel to me? But the parcel not send out by me, why return to me? Buyer also feel funny on it.

4. Shopee assistant, Ershad ask me refund to buyer. May I know who will pay for the goods to me?

5. If #Shopee approved for the refund, as the pity seller, I lose the goods and money both in this case.

Finally the case had been settled between me, buyer and courier for exchanging the parcel. The Shopee assistant totally didn't provide any constructive method to solve the problem (@[protected]@)

I ordered an item. I did not received it but it's already tagged as completed on the status.It's payment first policy.Seller is not responding anymore..Seller is suspended. 2 weeks ago inactive. I don't know how to contact the seller. Also shopee don't know/ can't contact the seller. It's shopee's fault if they did not put automated order received button on that order especially if it is payment first..Maybe if I wasn't online for long it will not be tagged as completed. Also shopee don't know how to protect their buyer.

I placed an order for one set of stockings, one set of 3 camera cover, and FIVE pcs of red cork bottle LED lights. Upon arrival of the items I received one set of stockings, one set of 3 camera cover, and FOUR pcs of red cork bottle LED lights but the bill to pay was still the same. pls credit to me or refund the extra payment I made. thank you. I've attached pictures of my order and the orders that arrived.

Bakit suspended yung CASH ON DELIVERY SA system, almost one month na. Ano po ang nangyari? Nakaka dismaya kasi marami akong orders from different shops. Ayoko din po yung magbabayad before mag pa ship kasi naranasan ko na kulang yung items na binigay tsaka wala refund ang nangyari. Tsaka one more thing, yung ninjavan delivery dito sa dumaguete. Yung ibang items na return to sender, e ni isag tawag wala akong na received. Pwede nyu po ba e penalized? They are ruining the business of both parties. It's not an appropriate customer satisfaction! Nakakadismaya ng sobra! Nakaka delay nang negosyo!

Shopee keep ignore my case and keep fooling me since end of March. Many times I call/email/chat with them, they keep repeating saying that I will receive by when. This is not the first time they gave me a promised date. But until now I still haven't receive my refund. I'm very not happy with that because it's not my fault! Shopee the one who double charged my account but now they don't want to give it back to me! Is this how the way Shopee earn money?!? If I still don't receive my refund by today 2pm. I will file a police report and says that Shopee are trying to cheat my money. I did not lie because it's true. If Shopee didn't want to cheat my money, why they don't want to give back my money which they the one who double charged my account not I double pay! Instead of giving me excuse saying that system error or anything, I just want my money back!

Putang inang serbisyo yan ng ninjavan nyo ang bagal bagal.ilang days na wala pa din inorder ko parcel pinalagpas kona ang mahal na araw dahil alam kong holy season.at ngayon lunes dapat madidiliver na yung inorder ko wala padin hapon na.at pati sa pagdeliver parating hapon or maggagabi na dumating ang courier nyo.ayusin nyo nmn serbisyo nyo ninjavan dapat sa inyo tinatanggal sa pagiging delivery ng shopee at lazada.

I was being promised by 5 agents I spoke with but I have received an email that it can't be. I was provided a false information. Also, customer service is ridiculous and was put me on hold for 10 minutes. Not a influence to the other customers. Not recommended. 👎 The customer service is rude. I was wasted too much of my time. Now, I have fully deactivated my account. Its not my loss but its a company's lost. I will never get a chance to use shoppee again. Not any more.

Why black arrow keep on accepting packages and they can't even deliver it on time? My order was sent by the seller as soon as she can because i needed the items. Then it came to BAE Batino EC Laguna last april 10. And up to this moment they are not sending it out to ship to my address. Can shopee can do anything about this? As far as i know everyone is complaining about black arrow. Thanks

They are early than expected which is nice but is not that good. april 14 pa ung nandon sa shoppee app tas dumating 11, so Hindi ko nakuha. Nagtext ung website nila na ireschedule. I rescheduled it on the 13th pero 12 siya bumalik. In turn, my parcel has been returned to the seller. 😭😭😭 Pwede siguraduin next time at ikontak Naman ung buyer before the date.

Hi, I make buy (mini sejadah worth rm92.00). After make payment status still showing 'to pay'. Then I called customer services. The next day my order has been cancelled by shopee. Then I call customer services again and ask why they cancelled and when they will refund my money. My money already deducted but order has been cancelled. Then they sent email for me to provide them order id (order id. 190327113342ayd). Bank that I used to make transaction. And account number. And shopee said it will takes about 7 days working day. And 7 day pases which fall on 9 april. Still my shopee wallet still empty. Thats mean no refund being made by shopee. Then I sent email to them again mention that I did not recive any refund from shopee. They ask me to wait 1- 3 working days. After 3 working days still no refund. And again I ask them. They replied me to give them 7 working days? What is this? Why shopee? Im so dissapointed with shopee. Please refund my money and please dont make your customer waiting so long and dont give another false hope.

Mga tamad na delivery boy, porke mabigat yung parcel ko ayaw dalhin mga tamad! Bayad naman ako sa shipping/handling fee pero ayaw parin ipick up kasi nga mabigat yung parcel ko! Umabot ng 10 days order ko grabe tumal nyong mga black arrow kayo, nauna pa yung order ko na ninja van courier, 40lbs dumbbel plates nga pala order ko. Tumal nyo black arrow!

P.S. No hate sa shopee, suki ako ng shopee.

I am complaining about the rider who is delivering my parcel, I like xpost much kc early morning they would text u that there will be a delivery on that day.. I received a tezt message around 8am na may parcel. Will be delivered on that day but then I texted the number and ask qng may time sa delivery kc nkauwi na aq wala na aq sa ofis that time ang delivery address q ay work address kc every week kmi mag change ng sched madali mkuha ang parcel kapag nsa ofis aq at nag rent lang aq ng room dto kc nd naman aq taga dto, he tried calling me that day around 1:40pm and texted me d ka sumasagot bukas nalang kita tawagan. Na shock aq kc nd mn lang nagpakikila qng cnu xa. Nd q nkilala ang number kc I always erase texts msg kc madali mapuno ang inbox q nag reply aq sabi q bastos mu naman magtext d kman lang muna magpakilala cnu ba to? Dun na text ng text kesyo aq daw ang bastos clear naman daw na delivery today madami pa xang text, okay pa ang ninjavan or bae kahit matagal bsta nd lang rude ang rider.. Nkikipag away ang rider sa customer which is not good,. This is the 1st time na na encounter q ang ganito, ginawa q pina ka cancel q ang order at nag message aq sa seller na qng pwd nalang mag re oder kc very very ang rider sa xpost.

I am a seller shopee I have an item have block by shopee, after I call shopee support but helpless for me. So that I complaint at here.

Username - ansonchuah
Phone -[protected]
The product have block-product id ([protected])
Product name-minyak rambut buah keras (exp 2021)
I have email the reason for shopee but useless.
Call twice to shopee support.
Hope help me to solve the problem

I recently purchased a bluetooth earphones from @beyongstore.sg and the product spoiled only after like 2 weeks of purchase. They promised to give one year of warranty and so I requested for exchange but they have been ignoring my messages. Really disapppinted by their service and the rating function has also beem disabled :(( Don't ever buy from @beyondstore.sg! And please enable the raring function shopee :'(

I bought a lotion for my baby (kind of urgent), paid online on the 1st april 2019. to my horror - until today ( 8/4/2019) i still haven't receive the product. the courier service that the seller used was J&T express which is really unprofessional and not even up to par service. Everyday i tracked online about my product. and it reached the delivery centre on the 3/4/2019. on the 7/4/19 the delivery was attempted in which the despatch guy called me using watsapp service. i was not aware of the watsapp call and then i called up the centre today. To my surprise, the guy who answered the call gave me some lame excuses for the delay (small item, motorbike, new worker, bad weather). i want to ask shopee here- do you accept this delay and the reasons the provide for the delay? and what is your policy when delivery is attempted? do they use watsapp service which is free, just because they cannot claim for their call? the guy at the centre promised that item will be delivered by today but to my horror - again the delivery is not made. here im attaching the tracking history of my product. I really hope actions can be taken upon this matter as it might tarnish shopee image by having this kind of delivery service. for your information, i have made many other purchases with shopee and never faced this kind of problem. (it was poslaju courier all the time)

I have extremely bad experience with black arrow courier! Very delayed deliveries and I was waiting for the package for 4 days already. Even received my package from overseas. Was shocked that my order was marked as 'consignee not available'. Why was I not available when I was able to receive package from other couriers? Black arrow has been receiving too many complaints already. Their company should be shut down because they're not performing anyway.