Shopee
Reviews and Complaints

When I open the parcel I thought it was ok so need to test it many times to make sure there's is no prob. At first it was so hard for loading the charge is over heating and it's so hard to touch so I thought the prob. Must be on the plastic on the top so I need to refuse it and I was so disappointed when I see the upper screen it was broken and after 20 mins I Connot touch any screen body that was so disappointed...

This seller want to sell his 2nd hand comic book. I have chat with him which series I want. He replied me to proceed order. When I wanted to place order, the error appeared as "no shipping mode available". After that, I informed the seller. He said will fix it. Then, asked me to try again. After tried, same problem appeared. I informed seller again. He said now problem is fixed. I proceed to place order and informed him, order is done. Then, he replied me why no payment for shipping fees. I said when I proceed order no shipping fee. Then, he asksed me to cancel order. I followed and informed him. He asked me to raise order now. I have done order and informed him. He said will send out my order next Monday, 25/3/19. After one day, I received his notification said he already sold out his book and offered me other comic books.
I think this seller is very irresponsible. I fully disappointed with him. His attitude is very bad when I said want to make complaint to shopee. Please refer to the print screen for further reference.

I ve ordered supplement from orimax shop.
(er883736185my)

item posted via poslaju on 13rd mar 19.
Then processed on 14th mar 19.
Item at klia hub on 15th mar 19.

Then no more update on poslaju tracking system. Until now they only update until 15th mar 19. Now already 23rd mar 19 & i still didnt received my package.

Pls look into this matter. Tq.

I ordered for an IPL product and paid it thru Security Bank over the counter payment. Unfortunately, it's been more than 48hrs and I am receiving warnings that I only have mar 22 deadline, when I paid for it since mar 20.

Kindly help me get the product or refund the money... I don't know which is easier... I think the remittance is not efficient. I attached photos fr dragon pay, my deposit slip at the bank and the warnings from shopee

Thank you.

Maycibel Macadaeg Capero

Order id : 19021509565da0m
Order time : 15/02/19
Ship time : 18/02/19
Return request id :[protected]
Received the wrong product, seller ask me return, snap the receipt, they will bear the couries charges rm 10.60. Pay back to me.
Already 1 month I din't receive the money, message seller also din't hv any reply from them. I feel very angry, the seller cheat customer.
I already report the seller many times, but din't have any reply from shopee.
Please ask the seller give back me rm 10.60. Thanks

I have order the hardisk on Jan 16 2019.. Then receive it Feb 02 2019.. At first, there is no problem with it. After few times tranfering data, its start fail to work.. I've tried many times, but the result still the same. Then I contact the seller through the shopee. I told them what had happen to me. And I asking about the warranty too as state in their t&c. Until today, I did not receive any feed back from them.. I cant wait any more as them did not reply my msg and there is no chance for me to claim the warranty. This morning, im trying to fixed it by my self as I have a basic skill in IT.. Once open the hardisk case, it is really disapointed me. The I know I was cheated by the seller.. I will attach the hardisk photo soon.

Hi kahapon pa dapat nadeliver yung item kaso wala naman nadating wala din natawag sa cellphone ko na on the way and delivery man or kung nasa labas na sila ng bahay, kagaya ng ginagawa nung ibang nagdedeliver para sure na makukuha ang package tapos laging nalabas sa tracking update nila cogsinee not available kahit nasa bahay lang kami. Hindi Cod ang item ko bayad na yun last week pa sa 711 kaya dapat mareceive ko yun. Ito and tracking number 19031013081M795

I ordered a book from this seller called offwknd and they sent me the wrong item and I texted them for a refund. And they left me waiting for days before leaving a reply and left me waiting for days again.
And their replies made me speechless.
Me: "you have sent me a wrong item blahblahblah can I refund."
Offwknd: "let me double check and will get back to you soon."

Wait for four days and I sent them multiple texts again before they replied : "too muh messages coming in. So you want a refund or return request?" and be gone again.
And it is so obvious that I want a refund I have said that in the beginning. They were trying to play tricks.
When they sent the wrong item, they went all irresponsive, unlike how when I wanted to make my purchase, they were so responsive.

This seller has delivered a wrong item, a dress which is very far to what I ordered! Very big coat and small skirt that cannot be zipped! The color the size and the sign are all wrong! I order for a dress but you delivered me a stupid dress some kind of a uniform for teachers or office employee! Then you don't respond to my messages to replace the item or to refund! Scam!

Hi. I tried placing an order for a metal straw just now. Please see attached picture.

So then I proceed to payment but I received a notification saying that the payment failed. But then I received a text message from my bank that the amount has been deducted from my account. So i guess the order didn't get through

So i tried click to proceed the payment again but it fails like the first time. So now i got another message from my bank that the amount has been charged to ny account. Please see attached picture.

1. I just want to know did my order get through?
2. Is it possible to cancel one of the 2 order and left just one of the orders.
3. If the money cannot be refunded back can you make the order 2?

Appreciate your soonest reply. Thanks.

I was ordered a mobile cover, after confirmation they said they need too much time then i cancelled my order and ask for refund, they told me for 7 working days but they did not refund me.then i email to them, without any receipt, copy, document they said they already refunded and i have to check. I check my account but no refund added as they mention 28th of February they refunded.well, i contact with my bank. I ask receipt from shoppe if they actually sent the money then they must have the receipt because it must be a bank transaction. They charge me to check again and they ask for my bank history it mean they think i am telling lie and they are too honest.then i send them my bank history, they got and ask for more 5 days. What is this, which type of service is this.they did not refund but they want to check my bank history.they ask for time, they taking time for me.they harresing me.i am too disappointed and i want to take legal action against shoppe.they have no right to ask for my account history.

Please shoppee lahat po ng delivery man magtxt naman sana kagaya dati di yung hulaan kung madeliver or ndi sayo yung item d nila mahanap yung location tapos di marunong kumontak kahit magtxt sana wala tapos kami na tawag sknla wla naman tapos mkkta namin 2nd attempt na or ibabalik na sa seller ano po ba yan..
Ninjavan only lang marunong mag txt sa lahat ng nag dedeliver thumbs up to them sana ganon din lbc at black arrow syang mga order sa free shipping nyo..
Nawawala nag antay ulet bagong free ship para makaorder..

I would like to complain my recent order as black arrow integrated charge the seller for the delivery which should be free because of the voucher shipping free option and as per the receipt confirming that it was a zero shipping cost.

Below are the details of the shipment:
Shipping reference: PH199051722064E
Order ID: 19030112286U3P6

The shipment also took how many days to deliver. They rescheduled it twice without our confirmation. The dress I ordered is for my baby birthday and it is so important to deliver it as per schedule. I ordered it last March 2 and BAE Cavite received it by March 3 then delivered by March 12. It was stucked there for 9 days and deliver it after I called BAE Paranaque. I don't know why they charge the seller when it should be a free shipping service!

This name is juliet quitoriano she convince this product to buy in this site qui shopie graduation promo start in march 2, 2019 and he believe during in our conversation. She some of details how in buy this product and he post of my account how fill up. And this time he convince to be true so that he fill up this notes or the following on how. But suddenly he order in one unit for this product and in march 11, 2019 he give their money through palawan this time he continue our transaction and communication. He tell this girl ready on processing and shipping for 1 to 2 days she update of me. This time he wait the updating because he trust but one of the day he chat on facebook he shock caused already block or change pass on account and he never send the tex. Thats why I feel afraid of my money and he call this number [protected] again and again or fifty time he did not answer her call. He imagine always my money worth of 3500k. And now on he did not answer my call or tex 2days letter. Pleas maam/ sir help me. Call my number [protected]

Order reference no. 19030205170pgy3
Order reference no. 19030212530c2ew

Order created march 2, 2019

Black arrow declared on march 9, 2019 "pick up failed.

With this, I would like to file a complaint against black arrow integrated, one of your shipper and delivery agency, and on behalf of the consignor, fabricholic.

Black arrow did not pick up the item from fabriholic and yet declared that fabriholic is not available. The truth of the matter is that black arrow never showed up to pick the items above from fabriholic.

Kindly look into this complaint.

May I request that you kindly ban black arrow from your company as there is an increase of complaints against this delivery company.

I ordered items from overseas. I waited for almost 2 months for it to arrive. However, upon checking the status of my parcel. I found out that it was automatically cancelled by Shopee due to unidentified seller. How come? I have tried ordering from overseas with the same shop and it arrived earlier than a month. The transaction was so smooth. But lately, I found out that the courier did not even try to attempt in delivering my parcel. I was so disappointed, very much disappointed. I was blocked on COD payments due to this imbecile courier. How can Shopee help me? It's so unfair to block my account without my fault. I wanted to report this courier. I can't trust this courier. I need those items so bad. I myself was very much disappointed as well as my customers. I hope Shopee will take actions to these couriers. And I want my account back. I am hoping for this favorable response. Thank you!

I order only 1 product but they gave me 2 different of tracking number.now i received the product that not im ordering and the tracking number is match with one of the tracking number they sent to me.the other tracking number cannot track but written there parcel are received but the one that i received is not mine.i order wallet but i received the microfiber spectacles.its totally not the same product.they send me wrong product.already contact the seller but they said it a wrong dispatch from warehouse and will resend the product to me and i said ok and just give me the exact tracking number.but until now no answer from them.just the notification from shopee they will send the payment to seller because there is mention item received but i dnt even receive my product.yes i did received item from that cmpany but that is microfiber spectacles..its not mine but shopee mention that i received my product..how come?i want my money back...shopee pls be strict to ur seller.take action on any complaint..i already done the report for that company but until now like nothing SHOPEE can do to their shopee user or customer..here the pic of the tracking number they send to me but i only order 1 product got 2 tracking mumber.

I received the parcel return from poslaju reason is address incompleted. I call to shopee customer support on the day I received parcel, their customer support advice to reship & make claim after send by call & attached the poslaju cn. When I call to make claim, they reject to make claim reason is I proceed to re-ship without shopee knowledge even I attached the call log for their investigation purpose. Means that I have to bare twice shipping cost & sold with loss & bare by myself. I very disappointed to their customer support. How dare I believe to shopee customer support next time?

Dear Person in-charges,

Kindly give consumer a good apologize if seller are really doing wrong.

Hope this platform can give all consumer have confident when have problem.

Im buyer, Selina Tan
Seller, womenfamily. my

28 Jan 2019
At the first my booking id: 1901288224026HYG is Blue-Ray P20 pro cover

11Feb2019
I received a product is totally wrong as I order (I have put on bad review at womenfamily page)

18Feb2019
I received a msg from women family, they willing to send the cover that I order for me, I think is good service and happy they was responsible (between our communication for the resend product, the seller keep give me a wrong info, from I should no need to paid become I have to paid RM4.99) in the end I agreed with this.

19Feb2019
Early in the morning, seller was msg me why I no change the review become 5 star after they promise to re-send product. My reply sure will give a good review when I received the correct product but not now.
Seller keep msg me and ask me change good review, I was unhappy why the feeling like get force (review is given by buyer when they really feeling happy with the service and product)
I have reply to seller, regarding about review I will follow by my feeling, and ask seller dont keep msg me, I will feel get force and dislike.
Seller cannot get a good review from me, direct cancel the product sending (it was yesterday ask me to pay for extra and re-send correct product)

I was surprise this is seller attitude? When seller are doing a mistake, should settle it for buyer, is not keep like treat buyer must give review become good!

Regarding review part, this is open for every one, should not private msg to buyer ask for change review, this like a deceive consumers.

Between seller and buyer (especially true online platform) should make a good confident relationship, is not simply promise then easy and speedy turn face to customer.

Hope Shoppe can give consumers a good solutions, my company all was take it serious. We all feeling get force and dislike.

We dont mind to make report we get lie and get force to consumers department.

* attach some of seller and buyer msg, if need more as proved please inform

Thanks

Regards.
Selina

Anyare napo xpost lipa.. Wla ba kayung delivery man... Grabe feb 5 pa nplace ang order ko feb.6 shinip agad ng seller sa team nyu feb.7 nsa branch nyu na dyan sa lipa kahapon ung last day ng delivery nyu pero in transit padin til now.. Kailngan kopa iextend ang shopee guarantee, anong ngyayare sa inyu, daig na daig ng lazada courrier na lex ang team nyu dyan sa lipa.. Paayos ng service nyu