Shopee review: return/refund policy

Please refer to my email thread below for your reference which points to the fact that the refund policy of Shopee is defective. For several years already, I also purchase in eBay using PayPal and their policy is much more mature and really protects buyers from unscrupulous sellers. I never had a similar disappointing experience in eBay. Shopee should change its return policy.

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From: [protected]@gmail.com
Sent: Monday, 20 January 2020 5:21 PM
To: 'Shopee PH Email Support'
Subject: RE: We have received your return request [protected]

TO WHOM IT MAY CONCERN:

Note that I have reported the ff. seller https://shopee.ph/shop/20850616/ as a scammer. This seller deliberately delivers even if he has no inventory with the right specifications and/or colors. The seller knows that he is delivering a product with a different color and expects customers to just accept it. If the seller does not have the proper stock, the seller should have cancelled the transaction so a refund can be properly issued.

I was victimized here and Shopee should not allow these kinds of sellers. I hold Shopee co-responsible for this.

Regards,

Mauch Franco
C-Level Information & Communication Technology Professional
[protected]@gmail.com

CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.

______________________________________________
From: [protected]@gmail.com
Sent: Tuesday, 7 January 2020 4:07 PM
To: 'Shopee PH Email Support'
Subject: RE: We have received your return request [protected]
Importance: High

Again I do not have time to return items especially that it is the fault of the seller who just decided to deliver a different color from what was ordered. I should not be inconvenienced to have to return the item and the seller should make arrangements for pick-up of item from my house. Shopee should change its policy on refunds especially if it is the fault of the seller. So disappointing!

Regards,

Mauch Franco
C-Level Information & Communication Technology Professional
[protected]@gmail.com

CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.
________________________________________________
From: Shopee PH Email Support
Sent: Monday, 6 January 2020 11:10 PM
To: [protected]@gmail.com
Subject: RE: We have received your return request [protected]

Hi mdfjmdfjatgmail,

Greetings from Shopee Philippines!

In regards to your concern, we have checked that the request for return/refund is under processing status. In line with this, you need to return back the order to the seller so it will not tagged as cancelled. Also, make sure to upload the proof of return under input shipping information. Please be informed that you will initially shoulder the return shipping fee and upon confirmation, the seller needs to refund it to your end. In the event that the seller will not be responsive with the concern, please let us know so we can extend our assistance to you and raised this with our assigned team.

Should you need further assistance, you can reach us through the following Shopee Customer Service channels:

Chat Support (Shopee App Help Centre)
Monday to Sunday (6:00 AM to 12:00 MN)

Hotline - [protected]
Monday to Sunday (9:00 AM to 6:00 PM)

Best regards,
Leonida C

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