Menu
For Business Write a review File a complaint
CB Online Shopping Shopee Shopee wallet payment and refund system
Shopee

Shopee review: Shopee wallet payment and refund system

A
Author of the review
1:46 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is to complain for payment and refund system of shopeePay, Spay wallet via online payment scheme.
Payments are paid thru online payment system fast and effortless.
But refund system is slow, and aggravating to consumers.
In example:
Shopping using your shopeePay wallet.
1. select items to shop
2. pay via shopeePay, SPay system
When goods delivered with error/mistake/fault from the seller/s. All buyers need to apply and refer to refund system.
Refunding System has (2) two options:
A. Buyer must deliver or drop off the faulty goods to designated Courier for return to seller prior to payment refunds
or
B: Buyer must self arrange or deliver at own buyers expense
(with the expectation of the delivery payment will get back to buyers account)
This kind of shopping system / payment system is self-serving based on non online payment etiquette, not behaving according to the principles of equality.
Buyers and consumers have paid based on what they expect via online system and yet refund system is totally on manual basis.
Moreover, this refund system is biased and promotes to send of faulty
deals and deliveries.
In example:
A buyer refunds faulty good/s, and did not want to receive the delivered good/s as prescribed error.
Shopee's system will automatically generate to send the funds to the seller account without any confirmation with respect to the buyers agreed condition, state or correctness of the delivered items / goods.

Desired outcome: ShopeePay, SPay or Online Payment scheme needs to upgrade its refund/return system to side on the consumers, and needs to upgrade to effortless return/refund system.

View 0 more photos
0 comments
Add a comment
  1. Shopee Contacts

  2. Shopee phone numbers
    +65 62 066 610
    +65 62 066 610
    Click up if you have successfully reached Shopee by calling +65 62 066 610 phone number 35 35 users reported that they have successfully reached Shopee by calling +65 62 066 610 phone number Click down if you have unsuccessfully reached Shopee by calling +65 62 066 610 phone number 59 59 users reported that they have UNsuccessfully reached Shopee by calling +65 62 066 610 phone number
    Singapore
    +62 213 950 0300
    +62 213 950 0300
    Click up if you have successfully reached Shopee by calling +62 213 950 0300 phone number 26 26 users reported that they have successfully reached Shopee by calling +62 213 950 0300 phone number Click down if you have unsuccessfully reached Shopee by calling +62 213 950 0300 phone number 23 23 users reported that they have UNsuccessfully reached Shopee by calling +62 213 950 0300 phone number
    6%
    Confidence score
    Indonesia
    +60 322 989 222
    +60 322 989 222
    Click up if you have successfully reached Shopee by calling +60 322 989 222 phone number 85 85 users reported that they have successfully reached Shopee by calling +60 322 989 222 phone number Click down if you have unsuccessfully reached Shopee by calling +60 322 989 222 phone number 66 66 users reported that they have UNsuccessfully reached Shopee by calling +60 322 989 222 phone number
    13%
    Confidence score
    Malaysia
    +886 266 366 559
    +886 266 366 559
    Click up if you have successfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have successfully reached Shopee by calling +886 266 366 559 phone number Click down if you have unsuccessfully reached Shopee by calling +886 266 366 559 phone number 11 11 users reported that they have UNsuccessfully reached Shopee by calling +886 266 366 559 phone number
    Taiwan
    +66 20 178 399
    +66 20 178 399
    Click up if you have successfully reached Shopee by calling +66 20 178 399 phone number 9 9 users reported that they have successfully reached Shopee by calling +66 20 178 399 phone number Click down if you have unsuccessfully reached Shopee by calling +66 20 178 399 phone number 8 8 users reported that they have UNsuccessfully reached Shopee by calling +66 20 178 399 phone number
    6%
    Confidence score
    Thailand
    +84 19 001 221
    +84 19 001 221
    Click up if you have successfully reached Shopee by calling +84 19 001 221 phone number 6 6 users reported that they have successfully reached Shopee by calling +84 19 001 221 phone number Click down if you have unsuccessfully reached Shopee by calling +84 19 001 221 phone number 5 5 users reported that they have UNsuccessfully reached Shopee by calling +84 19 001 221 phone number
    9%
    Confidence score
    Vietnam
    +63 28 805 200
    +63 28 805 200
    Click up if you have successfully reached Shopee by calling +63 28 805 200 phone number 206 206 users reported that they have successfully reached Shopee by calling +63 28 805 200 phone number Click down if you have unsuccessfully reached Shopee by calling +63 28 805 200 phone number 158 158 users reported that they have UNsuccessfully reached Shopee by calling +63 28 805 200 phone number
    13%
    Confidence score
    Philippines
    More phone numbers
  3. Shopee emails
  4. Shopee address
    5 Science Park Drive, Shopee Building, 118265, Singapore
  5. Shopee social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
Shopee Category
Shopee is ranked 11 among 1606 companies in the Online Shopping category