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CB Online Shopping ShopGoodwill given incorrect item #[protected]
ShopGoodwill

ShopGoodwill review: given incorrect item #[protected] 4

J
Author of the review
10:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This is the first online order ever where I've received the incorrect item. I am not given the option to contact the seller directly so I emailed my complaint to the online customer service. Perhaps they flipped flopped and submitted my item to a previous bidder with a similar item description? It's for a set of decorative plates. Same manufacture, but different product. This item is an antique therefore I cannot find another replica online. Greatly disappointed. I bought the items with the intent of receiving the images I had flipped through from the seller.

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lionheart7543
US
Aug 14, 2019 2:20 am EDT
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I ordered from Washington DC and everything wasn’t there also. I am extremely mad about it because they didn’t even say they would help. All they said they wanted to see the slip. Never heard back again yesterday. All I want is the items that were suppose to be there. I know they get a lot of these so they should find more parts for it in other places.

J
Author of the review
J
Jmnguynz
US
Aug 14, 2019 11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Email to info@shopgoodwill.com and comments@shopgoodwill.com. Provide a phone number for them to call you back as customer service will get in contact with the seller. Screenshots of item(s) you’ve purchased including the item number helps. Give them a few business days. My issue has been resolved. I was given a refund as they could not locate the correct item.

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lionheart7543
US
Aug 14, 2019 12:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Jmnguynz

Ok, thank you!

L
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lionheart7543
US
Aug 14, 2019 12:12 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Jmnguynz

I got an email back from shopgoodwill Info and it says attention and the person’s name to look at my ticket number and see what they can do about my missing items. I know they probably get a lot of Wii’s lol. All they have to do is give me some more controllers 5 games, power pack and the cables that connect the Wii to the tv.

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lionheart7543
US
Aug 14, 2019 2:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Does anyone know the main complaint number so I can get this taken care of. I am scared to ever buy from shopgoodwill again!

  1. ShopGoodwill Contacts

  2. ShopGoodwill phone numbers
    +1 (714) 640-8370
    +1 (714) 640-8370
    Click up if you have successfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number 0 0 users reported that they have successfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number Click down if you have unsuccessfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number 0 0 users reported that they have UNsuccessfully reached ShopGoodwill by calling +1 (714) 640-8370 phone number
    +1 (714) 492-1150
    +1 (714) 492-1150
    Click up if you have successfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number 0 0 users reported that they have successfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number Click down if you have unsuccessfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number 0 0 users reported that they have UNsuccessfully reached ShopGoodwill by calling +1 (714) 492-1150 phone number
    Customer Service
  3. ShopGoodwill emails
  4. ShopGoodwill address
    410 N. Fairview, Santa Ana, California, 92703, United States
  5. ShopGoodwill social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 16, 2024
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