Shoppers Drug Mart
Reviews and Complaints

It has come to my attention that a supervisor at one of your shoppers drug mart locations has been using his "authority" as a supervisor to date fellow employees. I believe this an unsafe and manipulative work environment and the proper procedures should be put in place and be handled with accordingly. The reason I am reaching out is because I am a regular at this location and have witnessed more than enough of the flirting and sexual comments. Thank you

Hi there,

I would like to submit a complaint about a staff member who works in the location at 2206 Lake Shore Blvd W, Etobicoke, ON M8V 1A4. I recently visited the store on Friday evening at roughly 21.30. I have just moved to the area from downtown so was looking forward to doing a full shop. My boyfriend and I were checking out the perfumes on sale when I realized a lady from the skincare section was watching us like a hawk. She was over our shoulders everywhere I looked. She then proceeded to approach me and basically demanded I gave her the perfume I was holding in my hand so she could keep at her counter (in the skincare department) I passed it to her and she demanded I also gave her the one on my basket. I think when she saw my face bad turned to pure embarrassment she realized she had done wrong. I know for a fact she thought I was shoplifting. I have never ever felt so upset and downgraded in a store. I visit shoppers daily for different things and this shocked me. I have never made a complaint before but this ruined my night and continues to play on my mind. The assistant manager on shift apologized quietly and quickly scurried away. This was no help. Everybody else at checkout and the pharmacy were really smiley and above helpful. I can imagine this is not the first time they've experienced a customer having problems with this lady. I'm not a person to tarnish a company by talking so I won't but I felt I needed to submit a complaint about this.
I look forward to hearing from you.

Incidents happened Sunday October 7th

I sprayed my 7 years old daughter hair with the black hair spray for a halloween event
at the end of the day she took a shower and some of the product went to one of her eye. it burned and sting really bad, i flushed it with water for 10 -15 minutes and it was still red and painful. We went to the emergency and the doctor look at her eye, asked the nurse to flushed again for 15 minutes and at the end it was fine.

the desirable solution is to share this with other consumers how unsafe it can be and avoid this kind of incident happening again.

Hi,

I went to shoppers at 10405 Jasper Ave, Edmonton, AB T5J 1G5 at 9:49pm, Sep 27th. However, their staff has closed the store and when I tried to get in. The black tall girl was going to open the door to let the cosmetic staff leave the store. Why they closed this early without following the sign saying that at 10:00pm? Is it right?

Moreover, the hockey game was on this week and many ppl still walking on Jasper. I don't understand that your store does not want to make money from ppl like us?

Hope I can have some response.
Thanks

I was refused a refill on my grand Mom's high blood meds last month because they claim they did not recognize the doctor's signature on the prescription. How do u identify someone by their signature alone? I begged them that it was urgent since she had run out of the pill but they said no. I just went over to Safeway and refilled without any complaints. From that day, I never step foot in any shoppers again. That was very cruel leaving a high blood patient without pills. I hope to go far with this if's crazy someone reds to be sanctioned.
This was at the Millbourne mall SDM on Thursday sept 27th.

I wish that I can say that I was exaggerating, but this isn't the case!

It was between the hours of 8:00PM- 8:30PM that I entered lane 4 after Cassandra instructed an employee who had just clocked in to open his register. As shown on my receipt attached the cashier's name is, (Wilhelm, K). However, he didn't complete my transaction at all. Cassandra had instructed Chiquita that it was okay to ring up my groceries. Prior to ringing up my items Chiquita's manners were unsanitary. She coughed and didn't bother to spray her hand with any Hand Sanitizer. It was disgusting! I grabbed my bags and put them in the cart so prevent any contact between her touching my bags.

I wanted to return some items, so it took me a little longer in line to decide on which items I'd remove from my transaction. There was a customer behind me. He was patient and even had his music playing in his ears. Chiquita went from creating an almost descent shopping experience to terrible. I didn't receive any warning, before she turned to the original cashier (Wilhelm, K) and beckoned him to ring me up. Impatiently she said, "You're gonna have to go into his lane. He'll finish ringing you up. You can't hold up my line!" Immediately, I was livid. She had little to no respect for me as a customer from the beginning of her coming to the line to take over the original cashier's (Wilhem, K)'s lane. I felt rushed! When I've been walking around to shop for particular items and you finally reach an open lane, I expect to be treated with common courtesy as a paying customer and that the cashier will maintain a professional attitude with me. I responded "Who do you think you're rushing? I'm a paying customer! The last thing you need to do is rush me. Where are you in a rush to? The next register? I'm not moving to another lane!" She didn't apologize, she called Cassandra. When Cassandra approached the register she asked, "What's going on?" Chiquita changed her whole tone and played the victim, saying "I don't know." I told Cassandra exactly what happened, mainly that Chiquita rushed me. Cassandra pulled me to other lane where the original cashier had relocated. I told her that I won't move, but when she told me that she couldn't open up my transaction because Chiquita had already closed it out I moved. I was fussy and informed Cassandra that I was disappointed with the service that I had received. When I had first entered the store a Fruity Pebbles bag of cereal was on my grocery list, as I looked on the shelf the Fruit Loops were in the place of the Fruity Pebbles. A few of the other bags of cereal were out of place. I grabbed another employee, Dawitt. He was lazy, didn't offer any suggestions or offer further help. I told him what I could do was grab 2 boxes instead and to find the manager to see if he/she would approve of a discount since the items were out of place. Cassandra told me that she'd give me a discount, just find her when I'm at a checkout lane. This experience was a bit disappointing because the Customer Service seemed lazy and that Cassandra only offered enough just to get by, she wasn't enthusiastic and her responses to my complaint about the cereal seemed like a bunch of excuses, as well as, placing blame on others instead of taking full accountability to fix the problem.

Then, I had to face another rude employee after walking around for quite some time to do some shopping. I didn't feel like a valued customer. Cassandra didn't apologize once even when I mentioned that she didn't apologize. She responded as if I was trying to get a FREE checkout. Her response was, "I offered you a discount on 1 of your boxes of cereal. That's the best that I can do!" She did inform me that she would speak to Chiquita about the incident, but it didn't sound believable. Cassandra treated me like I was just another customer trying to get some FREE stuff! Before I left I let Cassandra know that I'll be filing a complaint.

I've been shopping at this Shopper's randomly for over 10+ years, as I'm part of the community! Cassandra has only worked for this Shopper's store# 2649 for 2 years. This is my first problem that I've encountered with a cashier. I usually shop at other retailers, but wanted to see the new renovations to the store since it was recently constructed! I was displeased with the way this cashier handled her job, me as a customer, and her failure to perform her role at a descent level at least, if not professionally. She also seemed paranoid and fidgeted a lot, unlike the original cashier (Wilhelm, K). It made me uncomfortable! This is a neighborhood store. I shouldn't have to come into avoid this cashier, if she'll be working there any longer. She should perform her job with pride rather than being nonchalant and again, playing victim when approached by the manager. She's not paying for anything. This is food. If you act this way in role working around food, then this isn't a job for you!

In conclusion, I'm certain that this complaint will make it to Chiquita's record. I hope this serves as constructive criticism and that Chiquita will learn how to conduct herself more successfully in her cashier role, that she applied for in the first place. I prefer happy, energetic, and knowledgeable professionals working in my community not someone I'm moved to instruct because they don't take their job seriously. There are plenty of people that can succeed in her role if/when replaced! This type of behavior doesn't add value to the store overall. When you lose a long-term customer you lose out on funds and that customer will tell between 10 to 20 other customers. Before entering the store I was in a joyful mood, consequently when I left I was frustrated and thinking of writing a complaint to corporate, writing a complaint on google, writing a complaint on Yelp, and no longer shopping at Shopper's. I'm requesting a full refund due to this highly displeasing shopping experience!

In my entire life, I have never encountered such a rude, impolite, unprofessional individual working in the service industry. I like this location because a man named " Say" always provided me the nicest, competent service ever.

Tonight, Say was not working, Osvaldo was. First he never greated me, I ended up going toward him because I had questions about wrinkle creams. As soon as I was walking toward him and GREATING HIM, HE turned his back on me! I made a sign with my hand ( stay there, I need you, sort of hand waving...). By this time, Osvaldo was nonchalently
holding his chin while is elbow on the counter! What a great way to present urself to a client.

I ask him about the type of product Im looking for A WRINKLE FILLER CREAM, anything like that. Osvaldo responds WAIT. He goes and asks his collegue to serve me ... she was already busy with 2 other clients!
So I made a huge mistake and insisted that HE shows me a few products. He answers :" listen Im a MAKEUP EXPERT DO U UNDERSTAND MAKEEEEUUUUPPPP EXPERT not wrinkle, so my collegue will help you". I told him "are u blind ? She is BUSY WITH CLIENTS. My request is EASY to fullfill and there is NO ONE TO DO MAKEUP RIGHT NOW! should not be that complicated! Just because your an artist expert makeup whatever doesn't mean u can't help clients finding a product ! "

He responded " What's the problem ? U WAIT THAT's ALL" . Is this a professional talking to me ? Is this the service expected by a pharmacy such as pharmaprix ?

So, the supervisor of the tellers comes, refuses to identy herself later by phone ( because I called back to solve this INTERNALLY). While IM THERE, Osvaldo is SCREAMING " LA CLIENTE EST [censored]ED UP MAN ". Well I'm hearing everything, I didn't appreciate the lack of experience of the supervisor who didn't even have the common sense to tell the employee to SHUT UP or at least not insult me in my face. I mean I was right there next to them.

Why Im [censored]ed up ? I ask, why should I wait to be served if Osvaldo is free ? Ahhhh he's ONLY the makeup expert... As a client this doesnt make sense to me. Furthermore he was beyonnnd rude. Way beyond.

I even asked him to stop talking to me, he told me " I do what I want you will not tell me not to talk I do what I want". Well, I MOVED AWAY FROM HIM SEING HE WILL NOT DIFFUSE THE SITUATION HE FOLLOWED ME and kept spitting his rage on me while the, excuse me, stupid teller supervisor is ONLY WATCHING.

When I called later on to have the name of the employee who served me like [censored], the cash supervisor felt harassed ( I CALLED ONCE HOW IS THIS HARASSING?). and put me through another male supervisor. HIM ASWELL, did not diffuse the situation, didn't let me talk ( even cut me short ) or explain what happened. and furthermore accused me of being harassing and having harrased Osvaldo and the team while I was there.

HE WAS NOT THERE, to spit this in my face. I hang up on his face because he was YELLING, was ANGRY, and talking to me like Im his daughter. I am 45 YEARS OLD I DONT NEED ANY MORAL FROM ANOTHER YET! INCOMPETENT EMPLOYEE.

I left this branch crying, no bo dy apologized for what happened and NOBODY HAD ANY SENSE OF CUSTOMER SERVICE. Osvaldo, lyer, pleaded he thought Id get better service with his collegue. WHY HE DIDNT TELL ME THAT PO- LI- TE- LY ? I WAS WONDERING WHERE HE HAD GONE EXPECTING HIM TO RETURN WITH A PRODUCT, HE RETURNS WITH HIS COLLEGUE THAT TOOOK OFFF BECAUSE SHE WAS BUSY WITH 2 CLIENTS ALREADY.

MEEEE THE CLIENNNT TELLLL YOUUUU I WOULLLD HAVVVE PREFERRED A FASTER SERVICE EVEN IF OSVALDO WOULD OF SHOWN ME 2 Products instead of 13. As well, right of the bat, when I asked for a CREAM, he made a face of disgust, his tone was already rude, and he was ALREADY UNPLEASANT.

This is the [censored]tiest service all industries confonded I have ever received in my life in the entire world including Paris( God knows they are not service focused).

If Osvaldo thinks working is waiting for ur shift to be done, don't enjoy talking to clients, I mean why is he there? Ohh to do makeup.

Name - Inderjit Singh Sandhu
D.O.B - 3/AUGUST/1977
I get my methadone from the shoppers drug in saddletown circle n.e. Calgary and on the day of 27 September 2018 I was out of town for work and my car broke down so I can't be able to reach there for my dose and I called them and told them to transfer my dose to falconridge location so I can be able to take my dose but the staff didn't give me any reason and they just rudely refused my request not even listen my situation and I am really sick right now but the guy name Mohammed who works there said no but last month I was late they already done this can u take a look on this like what's going on plz they bothered me so much and I can't not even able to talk in this situation can u guys plz reply on [protected]@gmail.com thankyou

On several occasions the shoppers we go to has short changed us on some of our meds. They have also called to tell us that our prescriptions were ready and when we went to pick them up they only had a partial number of the meds because they said they didn't carry the full amount and would have to order the rest. The person who counted the pills said they used the machine to count them instead of counting them by hand. Our shoppers is store is #0774 located in Mississauga. Could you please follow up on this problem and let me know

My house is on a chemo pill he takes two weeks straight off for one week first this prescription had to be faxed twice cause they said they didn't receive it which was a lie cause the cancer clinic had the one that said received ... then we go to pick up which he needs to start the next morning and we get we don't have it they say they called but our number disconnected which is untrue we both have cell phones .. then I said why didn't you call cancer clinic to inform them complete lies and [censored] .. we will be moving our stuff out of there and they have called us before now they are saying they don't have our cells which is another lie my husbands drugs are covered but these pills for two weeks are over 4000 ..

After purchasing a perfume refill bottle that encourages customers to try a perfume before spending a few hundred on it, I was refused to refill it. Please don't sell these products if you Choose to not fill them for people that shop at your stores. Janice Lee, the so called beauty management, did not want to do her job. Instead told me to go to Sephora, which is not a shoppers drug mart, where I purchased it. At least the other shoppers location came through and honoured there product. Please avoid her and that location if you want good customer service.

Flew from New Brunswick to Grande Prairie, Alberta to assist family who had been in a bad car accident and while here for a few weeks, ran out of one prescription. Went in to get a refill. Pharmacy gladly filled the order, however would not accept my valid Blue Cross insurance card and charge only the co-pay. Expected me to pay the full amount and try to recoup it when arriving back in New Brunswick. The charge for the medication was over $300.00, which I was not prepared to pay at this time, therefore have to go without my medication until I arrive back in New Brunswick which could be very detrimental to my health. I pay for insurance for a reason. It is supposed to be valid throughout Canada, not just in New Brunswick. I am not very happy with this and think something should be done before it happens to someone else!

This is more of I am sorry how I acted on sunday september 23/2018 when being at cashier and computer problem with my lotteriers winnings of scratch and win tickets a female assit. Manger came and I was rude so I am sorry, but in my defence she did not understand the male cashier and that this was not a refund but cash wiinings that had reiciept backing as well as tickets and his actions were flawless, so in closing please tell her that I should have been more patient and kind I am truly sorry and ask for her forgivness raymond king

I made few purchases at shoppers drug mart at 747 Don Mills Road, Toronto, ON and used self service check out as I usually do at other stores. When I am exiting the door, the Alarm started screaming. I went to the cashier and she checked and confirmed everything was fine. She told that it is a problem with the machine.I was very uncomfortable when other customers looked at me like I stolen something. Then I called the store supervisor and she too told me this is very common at their store.I choose the option to use the check out machine instead of going to a cashier as there was a line up. However I felt like naked in front of all other customers for stealing something which I never intended. This is soo bad experience and hope would fix and at least apologise next time if it happen.

This complaint is about SDM#570 in Manuals CBS NL.
I am a former employee of this store and i have to say that Loren Allen has to be one of the hardest managers that I have ever worked with. I have seen the way he talks to employees and he has actually made employees cry because he yells at them and when he asks for an explanation from the employee about an issue Loren may have with this employee Loren will interrupt the employee and wave his arms and yell I don't care and I never want to hear about this issue again, which make the employees get upset and cry. No wonder there is such a turn over in employees. When Loren gets stressed or upset EVERYONE knows to give him space(it's not going to be a good day).
With regards to the employee survey nobody complains because they think nothing will be done about any concerns. When I went over Loren's head to the store Associate (Keith bailey) my work life was never the same much more stress and I felt like I was being force to quite, so I did.
FYI...There has been 4 assistant managers and 2 cash manager that have left within the last 4 years. That's the most turn over in Management team members I have ever seen. (Not Good)

Poor, Poor Service.
Being a long term customer, I called in two prescription refills on Sunday Sept 15th 2018. Next day, Monday evening I get a voice message (at 11.00pm) telling me that one item was ready for pick up, but the second item, all releases had expired and a Fax was being sent to my doctors for a prescription up date. Please keep in mind that the drugs concerned here are related to a Heart condition. By Noon Friday Sept 21st I had heard no news from Shoppers so I decided to give them a call. It appears that a second Fax was sent to my doctors office that morning (Friday), but they could not give me an exact time or date for when the first Fax was sent? I made three calls to this Shoppers location thereafter trying to get help re an allowance on drugs, and explained to them (after several doctors office calls) that my doctors office was now closed for the weekend. I eventually talked to the Pharmacist at this location and all he could tell me was to go visit a local 'Walk in Clinic' to up date my prescription, or pay their $15.00 pre-release drug charge.
At no time did he ask me if I was able to get to a clinic, or even if I had any disabilities? After ending our conversation I called 'Walmart' and asked for their help. I immediately transferred all my medication needs to them. Within 30 minutes of making this call I had six tablets in hand (for free) from Walmart ensuring my needs for approximately 3/4 days, and relieving my stress & problem.

As explained to the Shoppers Pharmacist when on the phone. It appears that they have a process in place for letting you know about items ready for pick up, but nothing in place (re good communications) for drug re-fill delays or problem issues.

I'm not a huge (big $) customer of Shoppers Drug Mart, but this experience will avoid me using their stores for any future needs.

I was on instagram and i recognized one of the cosmeticians from my local shoppers, so i decided to follow her on instagram. i go to the one on st anne's road. her name was jennifer or jessica or something. i was extremely disturbed to have found inappropriate pictures on her page... pictures of her bum and naked body. i will never be shopping there again. absolute poor image for your company.

Today I filled a prescription at the store located in Parry Sound on Bowes road. There was a brief power outage and so I left to go to work and phoned them later to find out if they were up and running. I was told my prescription would then be ready in 30 minutes. I went on my break from work and the front store manager Karen was trying to put through an order for someone who was affiliated with Shoppers, not a customer. I was told they couldn't put through my order because someone's order was suspended on the computer. They made me wait an additional 10 minutes as they tried to put through some transaction, again for someone other than a customer. Maybe a store order. They finally suspended that transaction and was able to ring me through. They should have really done that initially rather than telling me that they could not help me until their order went through. This clearly wasn't true because they ultimately had to suspend the transaction. I am seriously considering taking my business elsewhere.

I went to the shoppers drug mart at king and strachan in Toronto Ontario Friday September 21st and cashed out at about 1pm the girl who was working the cash was extremely rude and very miserable. When I go to the shoppers I would like to be treated in a kindly manner and I was not. I just thought I would like to let you guys knows about the girl working your cashier at shopper drug mart.

I was at the Shoppers Drug Mart at Warden and Sheppard on Friday, September 21, 2018 at 11:15 am. I bought toothpaste which said that if I bought 2, the third one would be free. So I bought 3 tubes of toothpaste of the same brand but different sizes with different promises on them. The price was the same for all.
So I returned them at 1:09 pm.
Here's what I discovered:
1) I cannot mix and match.
2) My bonus Optimum points would be rescinded and I could not reuse the digital offer.
So
1) Why can I not mix and match? The toothpaste was from the same brand and the price was the same. If I can't mix and match, there should be a sign that tells me so.
2)Why can't I reuse the digital offer? I was willing to repurchase everything.
None of what I requested is unreasonable. If I had shopped at an American company like Walmart and Costco, there would not be any of this disrespect to the consumer. Explain to me why I should remain a customer of Shoppers Drug Mart.