SimplyElectronics
Reviews and Complaints

Ordered a camera from them and they deibited my card immediately. They then said they could not supply as the delivery was damaged to them. The truth was they got the price wrong and the same camera was still being advertised at a higher price. Said I would pay more if they got the price wrong. This was ignored. Asked if would like to choose another item. I didn't want one and went for the refund. Now waited 14 days and still no refund.
I have dealt with them before without a problem but would now say avoid at all cost!

Ordered a tablet PC on 20.2.2012 as a Birthday Gift. When it became apparent that delivery would not be in time, cancelled the order and Co. agreed to refund purchase price (which was taken from my credit card within nanoseconds of order).
Phoned Co. twice to ask what was happening with refund and repeatedly told refund being processed and refund should appear within next two working days. The third time I phoned (..quite angry as no refund had appeared) the agent tried to fob me off again. When I made it clear this was totally unacceptable, agent actually hung up in the middle of me speaking!
I have lodged a formal complaint with my credit card issuer and sincerely hope they can get the outstanding refund.

I also think this company needs to be thoroughly investigated and possibly fined/suspended/closed-down depending on findings, until they can at least operate a business with honesty and openness!

I have ordered a Canon lens and the web site and confirmation email noted an expected shipping in 1-2 business days. I also sent an email to change the shipping address but got no reply.

After one week, the order wasn't shipped and I have contacted them by phone. It should be send out on Monday was the reply.

A few days later, the order was not shipped at all and I asked to cancel the order, as stated on their web site.

They did not cancel the order but just confirmed that the order was in processing but they could not give a shipping date. This is strange because the web site show 1-2 business days and the stock was going up and down. So, 14 days gone by since the order was placed.

I did a second cancellation request and then I got a cancellation confirmation reply at last. But, we are now more than 15 days further and I am still waiting for a refund and yesterday I sent a new email but again, no respons.

Sorry, SImply Electronics. If you deliver as promised and reply to customer request in a descent time, I should not have cancelled the order. Now I can make only one recommendation to anyone: do not do business with Simply Electronics.

I have placed order for sony ericsson mokbile phone from them on last week of dec 2011 but the order was not dispatched till second week of Jan 2012. I enquire them about the delay and asked for updated dispatch date. But they did not gave me any date so I cancelled the order which they accepted. Now I am waiting for refund since last 2 weeks. Everytime I email them it is responded by differenct customer service executive. Finally I email a Mr. ming and Vanessa Carroll. The later responded by saying he will organize a prompt refund and upon completion, a refund confirmation email will be sent to me which I can expected within 24-48 hours. I did receive an email on Thursday saying a refund has been initiated to your account but the money is yet to appear in my account. Given the company's reputation and their dealing with me I can't relax till money is deposited back in my account.

Simply Electronics is, a leading online electronic goods retailer based in Hong Kong. They acknowledge they have had service issues, and have put resources in place to resolve them. They have made a commitment to a monitored Proof of Quality initiative to verify their standards and to add new levels of reassurance to consumers.

This has resulted in the swift resolution of cases that have to date utilised the new resources. The cases reported thus far have been an extremely small percentage of the overall customer number and any customer with concerns about the company is urged to use the resources now available.

Please go to the Simply Electronics website - http://www.simplyelectronics.net/ and click on the Proof of Quality seal in Security section for more details.

This company is ###ing joke. Site shows item in stock I ordered galaxy note and the waiting game has started after two weeks still did not receive email from them when item will be shipped. Email sent to them, automated reply plus next day another from them saying they have no idea when item will be shipped ###ing lame. Started a dispute thru paypal that want immediate refund. Next day got my money back. Never again deal with these stupid clowns again. Stay away from these monkeys. Check other sites as well. ( http://www.resellerratings.com/store/SimplyElectronics ) just to name one.

Everything bad others have said about this company pretty much applies to my order so far. They lie about items being in stock. It's been a week and they have not been able to give me a ship date on a stock item that they say SHIPS in 2-4 days. They have taken my money however. No problem with that aspect of their business. When you ask a question, they buy time by taking 24 hours to respond each time. The response is vague. They are running a scam so avoid them. Maybe my item will arrive. Who knows. Certainly not within the time frame that I need it. The ONLY reasons I selected them was the free shipping which lowers the total cost and the item being listed as in stock. I think part of their scam is to list certain items as being out of stock so you think they are accurately tracking inventory.

Regarding the string of positive remarks you see sometimes. I would seriously question the extremely positive reviews. Why so many 1 star ratings and suddenly so many 5 star? Could it be they are not real? Not saying it's true but it should raise doubts about the validity of the positive remarks. These are either the luckiest people in the world or they are connected to the scammer SimplyElectronics.

UPDATE: 21 November - Still no package. Supposedly lost. They are doing nothing to replace it. They don't even respond to requests for a refund or to ship another item. This is looking very bad. They are very smooth and generic with responses but never commit to anything. There is no way this place should have any type of "seal" other than.. Well, I can't say that here. My problem cannot be unique. It's time to contact my bank and authorities. I've emailed Intermail.com in the UK to let them know the type of company they are supporting. They are supposedly the shipper for "SimplyElectronics". I don't know if they are connected at other levels. I will continue to provide updates until this is resolved.. Or not.

BTW. Check out the video on youtube that one of their customers created. It's not recent but it shows that the company has not changed over time and continues to use deceptive practices.

Update 22 November - Still no commitment to replace the "lost" package and they refuse to refund my money. It has been 2 1/2 weeks since they shipped which was much later than quoted. Given the severely negative remarks about them, I don't see how they can be certified by KwikChex. Two new developments. I've asked for a refund under their published money back guarantee and I've registered 2 websites to collect links to people that have/had problems dealing with this company. The word needs to be spread somehow."

Update 23 November - They've stopped responding to my emails. One can assume I've lost almost 600 Euros! SCAM if I've ever seen one.

I have placed an order (camera lens) on 22th of July 2011 and up to now i haven't received my item (almost three months late). After tens of emails and "we are in touch with the courier" quotes i understood that they are common liars and crooks. Local courier agency (DHL Greece) told me that they had never received a package with the tracking number i was given. I got sick with the emails of type "we're on an ongoing investigation with the courier" and 3 months now i'm still waiting. The bad thing is that the transaction was via PayPal and i can't open a dispute since more than 45 calendar days have passed!
It's surely my worst transaction over Internet the last 15 years ! And i've lost 269.95 Euros ...

I ordered a mobile phone & memory card from this company & was assured (as stated on the website) that it would be with me within 5 working days, it was not.
I have sent a total of 6 emails & all I receive are automated emails in return. When I placed my order I checked out the company address & it was an address in England, now when I checked the website the address is in Hong Kong!?
I have since tried to cancel the order & again, more automated emails.

I attempted to purchase a EOS 1D camera from this company in Jan 2-1- for £2200. After a long decision making process I ordered the camera and the money went out of my account on 26th. I received an email to say my order was on hold and that they needed further proof on identity, copies of my card, utility bill and optional to help would be driving license and passport. My bank advised me to not to enter into any further transactions. I cancelled the order and then took another month before getting my money back after I had engaged Trading standards to work on my behalf. I have research many forums and sites to find very similar and other horror stories. Several said after using this company their accounts received very odd transactions. Nothing though is written up on this company so others can find the truth about them. Just what are they doing? Are they just unprofessional? incompetent? or what? They use fulfillment companies, money-bookers and mailboxes etc to do all the doggy work, so they avoid any direct customer contact. There refund system at times appears to be slow or even non existence.

This company pretends to be operating from Boston, MA but in reality is located in Hong Kong. The pretend to have hard to find items in stock. When they receive an order instead of shipping the merchandise they delay and give multiple excuses. For example, we have sent the order to dispatch for scheduling. When the order is canceled they throw up a bureaucratic smokescreen to delay. I have no idea if my money will ever be refunded. It is obviuosly a big mistake to deal with this outfit.

Ordered a camera costing £720 on 17th March 2011.
Camera not delivered, so cancelled the order. It then took 3 complete months to prise the refund from them. 3 Months to process a refund, with each reply from Simply Electronics from a different " Customer Service Executive" in their accounts "department"...
Quite simply - Simply Electronics are out and out fraudsters. They deliver probably 50% of goods ordered and use the remaining money belonging to happless customers - to fund their operation.

USE THIS COMPANY AT YOUR OWN RISK!

I ordered a camera because they claimed to have stock and a competitive price. After placing the order I came across a site that said this was not a smart thing to have done. I did phone them to find out when they would be shipping my order and was told they were out of stock. I then cancelled my order and got an acknowledgement on May 10th 2011. I have phoned them continually and am told that my refund is in the last stage of the credit department. Finally today on June 7th I was recommended by them to put the situation into dispute with my credit card company!

I ordered a camera and lens. My account was debited immediately. They then pretended to require documents to verify my identity which I provided, but they never supplied the goods nor refunded my money. They are thieves who should be expelled by the credit card companies and paypal etc. How long will they go on getting away with blatant theft?

On March 15th 2011 I ordered a Tokina 50-135mm F/2.8 AT-X 535 (Nikon mount) From SimplyElectronics.net and two day later I received this Email

"Dear Customer,

We have generated a support ticket to help us track your inquiry. Your
ticket code is LTK145030. Please use this ticket in any further
communication relating to this matter.

Greetings from SimplyElectronics.

Upon packing your order, we had discovered that our shipment of
Tokina 50-135mm F/2.8 AT-X 535 (Nikon mount) was damaged, and therefore
had to be returned.

Unfortunately, the replacements are not expected to arrive within any short period of time.

We apologise for any inconveniences caused, however in this
unfortunate event, we would like to ask if there are any other similarly
priced products listed on our site that may be suitable as a
replacement? Should the price be slightly higher, we can perhaps waive
this as a gesture of goodwill (please note we can only do this usually
for minor differences).

Likewise, if the price is lower, we can have this reimbursed to your account.

Kindly let us know by reply and we will do our best to expedite this for you. Otherwise, kindly advise on how we should proceed.

Looking forward to your response, thank you.

Kind Regards,

Tobias

Customer Service Executive"

My Email Reply was:
From:REVOLVER6PHOTOGRAPHY .

Subject:
Re: REFERENCE: (LTK145030)

Hello, At this Point I would like you to credit back my credit card and cancel my order.Thank you so much Robert Nelson

P.S.Please let me know when you have do so and thanks again.

After this Email it has started off a series of Emails Stating over and over again that they are sorry and that I should receive my refund within 24 to 48 hours.Now I wouldn't be here filing a complaint if they had lived up tho there word.I have continued to Call and Email SimplyElectronics.net to no avail.I have also filled a report to the BBB, The State District Attorney as well as Google.

Where we are at now, I have again called and Emailed SimplyElectronics.net and Emailed them for the 13th time still with no real help or resolution to my Refund/Issue with them.

I am from the Netherlands. I had ordered Kindle 3 which was in stock at the time. But 10 days after checking with Simply Electronics is was told that the was not in stock. so I had canceled the order & they told me that
I can get money back 3-4- days and now it has been 3 weeks and I am still waiting for the refund.
Order number: [protected]
Status :Refund is currently in progress (this is always the case)

I made an online order from this company. 5 Days after my order, they requested for a copy of my ID, credit card and utility bills. I refused to give them and cancelled my order. Then, they did not refund my money back for 45 days. At the end of 45 days passed with countless attempts to contact the firm I issued a complaint through google checkout whom I used as payment method. They refunded the money next day!
This company has a terrible consumer services and return policy. During this 45 days my searches on internet showed that my case was no exception and thousands of people (over 4000 bad reviews on google checkout) suffered from late refunds, non-delivery and even credit card fraud. More can be found on details on http://simplyelectronicsnot.webs.com/ .

After ordering 2 MacBook Pro from them on February 10th, 2011, I was asked to send a scanned copy of my passport, visa card and utility bill to verify my identity since this order cost 3, 200 euros.

After sending them the required proof, their email replies go like this:

14/2/2011: notified that they received the documents and my order is been processed
17/2/2011: they told me that they are trying to ship the order as soon as possible and will be notified by email when they do. Order is expected to arrive 2-3 business days after shipping
21/2/2011: told me that after "chasing" my order with their logistics department, they are unable to provide me with even an estimated dispatch date due to a very high volume of orders
22/2/2011: told me again that their logistics department is still suffering from backlogs but they will handle my order on a priority basis
28/2/2011: informed me that upon packing my order, they discovered that the 2 macbooks were damaged and had to be returned to the supplier. Unfortunately though they didnt have any more in stock so a "gesture of goodwill" they asked me to choose a replacement product and they were willing to cover the price difference if any

On 29/2/2011 I replied and told them to send me the next available 15 inch model, which a price difference of 160 euros per macbook.

1/3/2011: they replied that the price difference was too big and they couldnt cover it

On the same date I asked them what was the maximum price difference they were willing to cover and they said that they could only cover very small price differences.

On 2/3/2011 I offered to cover half the price difference and they could cover the other half since this mess was their own fault.

4/3/2011: they replied that they can not again cover half the price difference.

At this point I emailed them back asking to cancel the order completely and refund me the money.

7/3/2011: informed me that my refund request has been forwarded to their accounts department and once it was processed, I would receive an email from them.

After waiting a few days, I emailed them again asking whats taking so long to refund the money since it only took them 2 days to run their verification check and charge my credit card.

11/3/2011: informed that the refund takes 3-5 business days depending on the workload of their accounts department and was "assured" that they will refund me anytime soon.

Today, 16/3/2011, I emailed them again since I was still not refunded nor had I received an update from their accounts department.

I am starting to think that they will never refund me and I will loose 3, 200 euros!

I have all of my emails and their replies in a single email thread. Is there anything I can do to get my money back as soon as possible?

I make an order of a video camera panasonic hdc-sd600 (500 euro). The money have been debited from my credit card the same day. After two days they ask me to send some documents for the order to proceed (A copy of the credit card i use and a bill). If they would like these documents they must have asked them before take the money and not after. So i canceled the order because my bank said not to send them. They refund my account in a week. Also when you try to send a mail, it comes back immediately a generated message, which inform you that you will have an answer in one day.
So i think that the service is poor, but at least they refund my money. I wouln't recommend

Simplyelectronics have targeted camerabox and created malicious and fraudulent claims that Camerabox. Camerabox has served 356, 727 customers as of 25/11/10 and to help build their own business Simpleyelectronics have created this malicious campaign. As Camerabox legal representative we are looking for substantial damages and an apology from simplyelectronics.net. Whilst these damages are being sought we are making all customers aware of the situation, unfortunately as Simplyelectronics are a Hong Kong based company and do not come under UK law this may take time, hence this post regarding malicious and defamatory statements regarding Camerabox.co.uk by Simplyelectronics.