Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Telecommunications SingTel errors in billing multiple times-no solution, continued to bill, poor response from complaint email to singtel
SingTel

SingTel review: errors in billing multiple times-no solution, continued to bill, poor response from complaint email to singtel 6

L
Author of the review
2:38 am EST
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The long history of poor services started last Christmas when my mobile phone line was terminated on Christmas eve (2009) when I just started to subscribe for a new 3G iTwo Plus for 2 years with 10GB data plan. During that time, I even got my whole family to re-new their contracts (4 person), upgrade my broadband, phoneline, and even got Mio TV (Mio Plan with 30% disc for 4 person tagged to my phone line). All these signing up process was really quick, and the service during sign-up was excellent service I have to say.

Then came the wrong calculations of the bill. I was subsequently given only 20% discounts for a few months before I get to know it (I trusted Singtel, so I didn't see the bill till April 2010). However, I was wrong. I found out that I was only given 20%, and called it. The process of calling in was irritating as I have to wait for a long time 20-30 mins at office hours. When I got through to a Singtel Helpdesk staff, I told them the whole story. Then I was told I called in the wrong department, and will proceed to transfer me to the appropriate billing department. Then another wait of 15-20 mins came along. Finally, the Billing dept staff picked up the phone, and I have to spend time to tell the whole issue all over again. The solution is clear, he assured me Singtel will not commit the same mistake again, and will give me 1 month of free subscription.

The whole issue explained above happened 3 times. I did not even receive any free subscription from Singtel, and when I call in to ask about this, the staff merely say I have to prove it. How do I prove when everything was done over the phone? Ok, forget about this issue, I just hope singtel will stop making mistakes, and then give me extra 'work' all the time to call in, and nothing gets solved.

In Oct 2010, I got shocked when I saw my billing. I was charged for $299 data plan cap when I have already subscribed for the $20 per month 10GB for 2 years. I have to call in, endure the same process as above, and check why was I billed this amount. Singtel explains that I was billed wrongly. They explained that they thought my subscription was only for 1 year. This time, they do not offer any free subscription as compensation, but only waive off my data plan charges for the month. I was clearly upset that only a waiver of $20. I just want to have an error free bill for in my 2 years of contract.

In the next month, I got to know my bill was overcharged too. I gets so frustrated, and I decided not to call in anymore, but write through the email to Singtel. No solution was given, and the attitude was poor.

Singtel makes it so easy for people to sign up, but makes it difficult to call in to check for errors or to find solution. At this point, I hope to severe all ties with Singtel including my Mio Home plan (I also had Mio TV issues many times during the World Cup), but my contract left until Oct 2011.

It will be great if there is a clause for consumers to get released from the contract when Telcos are not fulfilling the contract terms. Signing-up is easy, but to get good after-sales service is difficult. My monthly bills are at least $100 and I travel extensively to overseas leading to high bills of about $500-600.

I hope Singtel can contact me soon to give me a resolution.
My request is simple, get my error billing solved as soon as possible, and no mistakes in my billing for the rest of my contract.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More
Send message
Copy link
Report
6 comments
Add a comment
C
C
C_andra
SG
1 comments
Send a message
Jun 21, 2011 5:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'm totally disappointed with Singtel's internet service. It's very slow starts at 9pm-4am, even open one page only, it errors so many times. I don't understand what's wrong with it, it's really really slow like an old turtle..

More
Copy link
Report
A
A
Ariesmile
SG
1 comments
Send a message
Nov 09, 2011 2:34 pm EST

i want change home address for my singtel handphone so i called the service number, they said i need go to the counter personally to change. Then i came to the counter, after waiting for a hour, he said no need Q here, just need make a call...==! oh F*** what a stupid customer service ! i hate that singtel staff..

More
Copy link
Report
C
C
Creazy
SG
1 comments
Send a message
Nov 09, 2011 2:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

it's really happen everyday and make ppl creazy. poor service due to the poor managerment. Do keeping singtel away if you cherish your life!

More
Copy link
Report
F
F
Francsi Lee - Hougang
SG
1 comments
Send a message
Jan 07, 2012 3:03 pm EST

I have the same Singtel internet very slow problem.
My question is why Singtel ignore all these complaints about them !
Why Singtel does not solve the problem.

More
Copy link
Report
N
N
NPM
SG
1 complaint
1 comments
Send a message
Feb 02, 2015 12:25 am EST

****BEWARE OF SINGTEL PREPAID********

When you top up the Hi! $28 it gives you all these local minutes. But if you subscribe to a Data Plan (through a different prepaid card), and use up your data, Singtel DOES NOT give you a warning.
INSTEAD - They deduct data plan usage from your local Hi! $28 amount and from your Main account. COMPLETELY OUTSIDE YOUR KNOWLEDGE.
DO NOT BE SUPRISED IF YOU TRY TO MAKE A CALL AND FIND YOURSELF OUT OF BALANCE!

More
Copy link
Report
M
M
Ms. Liew
US
1 comments
Send a message
Apr 22, 2022 11:02 pm EDT

Super easy and fast when you sign up but after service is extremely bad. The billing statement is the worst. When the billing cycle is on the 21st to 20th of every month, Singtel set the due date on the 9th instead of 29th 😂😂 daylight robbery. When asked why, the live agent/virtual assistant will say, “… due date will be roughly 14days based on the bill cycle..”. Huh? Why? Just set it on the first day of the billing date, why 14days in advance?

More
Copy link
Report

More SingTel reviews & complaints

SingTel - the process of termination of mio tv
SingTel - the worse mobile service in singapore: singtel 48
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
SingTel - terrible customer service 5
SingTel - singtel bad customer service manager 5
SingTel - mobileswop 2
SingTel - Unaware i was signing up for mobileswop
SingTel - prepaid data roaming
SingTel - being bill $600plus on jan 2017 for a account which has being close since dec 2015
SingTel - terrible customer service at retail store
SingTel - SingTel App
View all SingTel reviews and complaints

  1. SingTel Contacts

  2. SingTel phone numbers
    1688
    1688
    Click up if you have successfully reached SingTel by calling 1688 phone number 52 52 users reported that they have successfully reached SingTel by calling 1688 phone number Click down if you have unsuccessfully reached SingTel by calling 1688 phone number 195 195 users reported that they have UNsuccessfully reached SingTel by calling 1688 phone number
    Customer Service
    +1 (800) 763-1111
    +1 (800) 763-1111
    Click up if you have successfully reached SingTel by calling +1 (800) 763-1111 phone number 0 0 users reported that they have successfully reached SingTel by calling +1 (800) 763-1111 phone number Click down if you have unsuccessfully reached SingTel by calling +1 (800) 763-1111 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +1 (800) 763-1111 phone number
    Sales
    1606
    1606
    Click up if you have successfully reached SingTel by calling 1606 phone number 5 5 users reported that they have successfully reached SingTel by calling 1606 phone number Click down if you have unsuccessfully reached SingTel by calling 1606 phone number 17 17 users reported that they have UNsuccessfully reached SingTel by calling 1606 phone number
    Post Sales and General Enquiries
    100
    100
    Click up if you have successfully reached SingTel by calling 100 phone number 1 1 users reported that they have successfully reached SingTel by calling 100 phone number Click down if you have unsuccessfully reached SingTel by calling 100 phone number 8 8 users reported that they have UNsuccessfully reached SingTel by calling 100 phone number
    Directory Services
    +1 (877) 746-4835
    +1 (877) 746-4835
    Click up if you have successfully reached SingTel by calling +1 (877) 746-4835 phone number 0 0 users reported that they have successfully reached SingTel by calling +1 (877) 746-4835 phone number Click down if you have unsuccessfully reached SingTel by calling +1 (877) 746-4835 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +1 (877) 746-4835 phone number
    United States
    +65 62 351 688
    +65 62 351 688
    Click up if you have successfully reached SingTel by calling +65 62 351 688 phone number 12 12 users reported that they have successfully reached SingTel by calling +65 62 351 688 phone number Click down if you have unsuccessfully reached SingTel by calling +65 62 351 688 phone number 19 19 users reported that they have UNsuccessfully reached SingTel by calling +65 62 351 688 phone number
    Customer Service
    +65 67 631 111
    +65 67 631 111
    Click up if you have successfully reached SingTel by calling +65 67 631 111 phone number 1 1 users reported that they have successfully reached SingTel by calling +65 67 631 111 phone number Click down if you have unsuccessfully reached SingTel by calling +65 67 631 111 phone number 11 11 users reported that they have UNsuccessfully reached SingTel by calling +65 67 631 111 phone number
    Sales
    +65 62 211 606
    +65 62 211 606
    Click up if you have successfully reached SingTel by calling +65 62 211 606 phone number 2 2 users reported that they have successfully reached SingTel by calling +65 62 211 606 phone number Click down if you have unsuccessfully reached SingTel by calling +65 62 211 606 phone number 7 7 users reported that they have UNsuccessfully reached SingTel by calling +65 62 211 606 phone number
    Post Sales and General Enquiries
    +65 68 383 388
    +65 68 383 388
    Click up if you have successfully reached SingTel by calling +65 68 383 388 phone number 9 9 users reported that they have successfully reached SingTel by calling +65 68 383 388 phone number Click down if you have unsuccessfully reached SingTel by calling +65 68 383 388 phone number 11 11 users reported that they have UNsuccessfully reached SingTel by calling +65 68 383 388 phone number
    Singapore
    +1 (212) 269-7920
    +1 (212) 269-7920
    Click up if you have successfully reached SingTel by calling +1 (212) 269-7920 phone number 0 0 users reported that they have successfully reached SingTel by calling +1 (212) 269-7920 phone number Click down if you have unsuccessfully reached SingTel by calling +1 (212) 269-7920 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +1 (212) 269-7920 phone number
    United States, New York
    +1 (650) 508-6800
    +1 (650) 508-6800
    Click up if you have successfully reached SingTel by calling +1 (650) 508-6800 phone number 0 0 users reported that they have successfully reached SingTel by calling +1 (650) 508-6800 phone number Click down if you have unsuccessfully reached SingTel by calling +1 (650) 508-6800 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +1 (650) 508-6800 phone number
    United States, San Francisco
    +61 280 827 800
    +61 280 827 800
    Click up if you have successfully reached SingTel by calling +61 280 827 800 phone number 2 2 users reported that they have successfully reached SingTel by calling +61 280 827 800 phone number Click down if you have unsuccessfully reached SingTel by calling +61 280 827 800 phone number 3 3 users reported that they have UNsuccessfully reached SingTel by calling +61 280 827 800 phone number
    Australia, Sydney
    +44 207 122 8000
    +44 207 122 8000
    Click up if you have successfully reached SingTel by calling +44 207 122 8000 phone number 4 4 users reported that they have successfully reached SingTel by calling +44 207 122 8000 phone number Click down if you have unsuccessfully reached SingTel by calling +44 207 122 8000 phone number 6 6 users reported that they have UNsuccessfully reached SingTel by calling +44 207 122 8000 phone number
    United Kingdom
    +49 699 750 3445
    +49 699 750 3445
    Click up if you have successfully reached SingTel by calling +49 699 750 3445 phone number 0 0 users reported that they have successfully reached SingTel by calling +49 699 750 3445 phone number Click down if you have unsuccessfully reached SingTel by calling +49 699 750 3445 phone number 3 3 users reported that they have UNsuccessfully reached SingTel by calling +49 699 750 3445 phone number
    Germany
    +88 11 184 988
    +88 11 184 988
    Click up if you have successfully reached SingTel by calling +88 11 184 988 phone number 0 0 users reported that they have successfully reached SingTel by calling +88 11 184 988 phone number Click down if you have unsuccessfully reached SingTel by calling +88 11 184 988 phone number 2 2 users reported that they have UNsuccessfully reached SingTel by calling +88 11 184 988 phone number
    Bangladesh
    +86 106 410 6193
    +86 106 410 6193
    Click up if you have successfully reached SingTel by calling +86 106 410 6193 phone number 2 2 users reported that they have successfully reached SingTel by calling +86 106 410 6193 phone number Click down if you have unsuccessfully reached SingTel by calling +86 106 410 6193 phone number 3 3 users reported that they have UNsuccessfully reached SingTel by calling +86 106 410 6193 phone number
    China, Beijing
    +852 28 771 500
    +852 28 771 500
    Click up if you have successfully reached SingTel by calling +852 28 771 500 phone number 0 0 users reported that they have successfully reached SingTel by calling +852 28 771 500 phone number Click down if you have unsuccessfully reached SingTel by calling +852 28 771 500 phone number 1 1 users reported that they have UNsuccessfully reached SingTel by calling +852 28 771 500 phone number
    Hong Kong
    +91 114 152 1199
    +91 114 152 1199
    Click up if you have successfully reached SingTel by calling +91 114 152 1199 phone number 2 2 users reported that they have successfully reached SingTel by calling +91 114 152 1199 phone number Click down if you have unsuccessfully reached SingTel by calling +91 114 152 1199 phone number 2 2 users reported that they have UNsuccessfully reached SingTel by calling +91 114 152 1199 phone number
    India, New Delhi
    +81 354 377 033
    +81 354 377 033
    Click up if you have successfully reached SingTel by calling +81 354 377 033 phone number 0 0 users reported that they have successfully reached SingTel by calling +81 354 377 033 phone number Click down if you have unsuccessfully reached SingTel by calling +81 354 377 033 phone number 1 1 users reported that they have UNsuccessfully reached SingTel by calling +81 354 377 033 phone number
    Japan, Tokyo
    +60 377 282 813
    +60 377 282 813
    Click up if you have successfully reached SingTel by calling +60 377 282 813 phone number 0 0 users reported that they have successfully reached SingTel by calling +60 377 282 813 phone number Click down if you have unsuccessfully reached SingTel by calling +60 377 282 813 phone number 1 1 users reported that they have UNsuccessfully reached SingTel by calling +60 377 282 813 phone number
    Malaysia
    +63 28 872 791
    +63 28 872 791
    Click up if you have successfully reached SingTel by calling +63 28 872 791 phone number 0 0 users reported that they have successfully reached SingTel by calling +63 28 872 791 phone number Click down if you have unsuccessfully reached SingTel by calling +63 28 872 791 phone number 1 1 users reported that they have UNsuccessfully reached SingTel by calling +63 28 872 791 phone number
    Philippines
    +82 232 877 575
    +82 232 877 575
    Click up if you have successfully reached SingTel by calling +82 232 877 575 phone number 0 0 users reported that they have successfully reached SingTel by calling +82 232 877 575 phone number Click down if you have unsuccessfully reached SingTel by calling +82 232 877 575 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +82 232 877 575 phone number
    South Korea
    +886 227 411 688
    +886 227 411 688
    Click up if you have successfully reached SingTel by calling +886 227 411 688 phone number 0 0 users reported that they have successfully reached SingTel by calling +886 227 411 688 phone number Click down if you have unsuccessfully reached SingTel by calling +886 227 411 688 phone number 1 1 users reported that they have UNsuccessfully reached SingTel by calling +886 227 411 688 phone number
    Taiwan
    +66 22 569 875
    +66 22 569 875
    Click up if you have successfully reached SingTel by calling +66 22 569 875 phone number 0 0 users reported that they have successfully reached SingTel by calling +66 22 569 875 phone number Click down if you have unsuccessfully reached SingTel by calling +66 22 569 875 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +66 22 569 875 phone number
    Thailand
    +971 43 636 705
    +971 43 636 705
    Click up if you have successfully reached SingTel by calling +971 43 636 705 phone number 0 0 users reported that they have successfully reached SingTel by calling +971 43 636 705 phone number Click down if you have unsuccessfully reached SingTel by calling +971 43 636 705 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +971 43 636 705 phone number
    UAE
    +84 439 432 161
    +84 439 432 161
    Click up if you have successfully reached SingTel by calling +84 439 432 161 phone number 0 0 users reported that they have successfully reached SingTel by calling +84 439 432 161 phone number Click down if you have unsuccessfully reached SingTel by calling +84 439 432 161 phone number 0 0 users reported that they have UNsuccessfully reached SingTel by calling +84 439 432 161 phone number
    Vietnam
    More phone numbers
  3. SingTel emails
  4. SingTel address
    31 Exeter Road Comcentre № 01-00, 239732, Singapore
  5. SingTel social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
SingTel Category
SingTel is ranked 35 among 346 companies in the Telecommunications category
#33 Zain Group Zain Group #34 Mobily Saudi Arabia Mobily Saudi Arabia #35 SingTel SingTel #36 Advanced Info Service (AIS) Advanced Info Service (AIS) #37 STC STC

Most discussed SingTel complaints

Prepaid sim card
1
(opinions to this review)
SingTel Alternatives
AT&T 2150 reviews CelluCity 15 reviews JustVoip 18 reviews Reliant Communications 5 reviews Pinzoo 4 reviews