Sixt
Reviews and Complaints

I rented a car from Sixt at their Spangdahlem Air Base branch on 10/01/2021 till 10/02/2021. I recently got an email from them with Damage No. SX-[protected]-1-680-85 saying that "We are compelled to claim the full amount of the damage. You have breached the contractual requirements given by the terms and conditions, Thus we have to claim the full amount of the damage due to Failure to observe correct fuel type resulting in engine damage". I followed all their instructions in reporting them of the alleged incident and have been nothing but cooperative. I may or may not have filled the vehicle with the wrong type of fuel but regardless it wasn't an intentional action by any means. I arrived in Germany on a temporary assignment for my job and made sure I get a Comprehensive insurance on the rental to help me cover for any alleged mishap that might happen to me being a foreigner. The amount Sixt is asking is a very large amount. A very very large amount and I don't really have the financial capability for it which is the reason I made sure I get that Comprehensive Insurance.

I rented a car from DFW airport to run into town for a double funeral, i kept the car for less than two hours and returned it. Before leaving the church i went across the street to the service station to make sure that the gas tank was full. Upon returning the car I also received the receipt that the car was returned full, however once receiving the actual invoice I was charged $37.00 for gasoline. I attempted all day to contact customer service regarding the issue and i am sure that by design I was never able to contact anyone. This is my second time renting a vehicle from them and each time the experience was less than favorable. But this really takes the cake, especially in times like these. I will also contact American Express to dispute the charge, but it's so disgusting to have to deal with such integrity all day with no results. In addition I reserved premium limousine
BMW 2 series, Mercedes-Benz a-class, Infiniti q50 | care and was only able to get a small pick-up truck. Additional documentation if needed is available. Thank you.

Reservation number
[protected]
vehicle group
premium limousine
BMW 2 series, Mercedes-Benz a-class, Infiniti q50 | car
pickup location
Dallas/fort worth int airport - DFW
Dec 27 10:21
2021 | mon am

return
Dallas/fort worth int airport - DFW
Dec 27 12:56
2021 | mon pm
total price
vehicle subtotal: us$ 140.68
taxes : us$ 16.32
total price us$ 157.00
including all taxes and fees

-------- Forwarded Message --------
Subject: Re: Complaint for Misleading Advertising & Poor Customer Service from Manager at Sixt Rental @ Zagreb Airport - Rental Voucher - CJT-[protected]
Date: Sun, 19 Dec 2021 11:55:42 -0500
From: Tom Kotarac
To: Customer Service Croatia, customerservice@sixt.hr
CC: Tom Kotarac

I sent this original email response on Tuesday December 14th and have not received an email from management regarding the inaccurate account of events. Please confirm receipt of this email? Thanks.
On 2021-12-18 9:44 a.m., Tom Kotarac wrote:
>
> I sent this email response on Tuesday December 14th and have not received an email from management regarding the inaccurate account of events. Please confirm receipt of this email? Thanks.
>
>
> All the Best
>
> Tom Kotarac
> On 2021-12-14 10:49 a.m., Tom Kotarac wrote:
>>
>> Hi Valentina,
>>
>> You have not addressed my specific issues and your comments are simply not factual
>>
>> 1.) The only car rental company that advertised the Peugeot 3008 on the Carjet website was SIXT car rental. If this is the case that you do not have any Peugeot 3008 why would you simply not advertise the Opel Grandland instead. This is at a minimum deceiving and also can be considered misrepresentation.
>>
>>
>> 2) You may consider as the same car category however I do not.
>>
>> 3) The most important point which you are outright lying about is about how your colleagues looked for an alternative for me, The manager refused to look in the computer system as to when a Peugeot 3008 would be returning and never offered any alternative. My wife was with me and witnessed this.
>>
>>
>> As you are not providing a factual account (and I do not know where you received your information that your colleagues checked as it disputes my original email) of this situation. I would like your manager to provide a return email as to what SIXT car rental is prepared to do to make up for this.
>>
>>
>> The email you provided only covered up for the Manager at Zagreb Airport SIXT Car rental rather than providing an honest and factual account of the incidence that took place. I look forward to the manager's response. Thanks.
>>
>>
>> All the Best
>>
>> Tom Kotarac
>>
>>
>> On 2021-12-14 3:23 a.m., Customer Service Croatia wrote:
>>> Dear Mr. Kotarac,
>>>
>>> Thank you for your patience.
>>>
>>> First of all, we want to apologize because at pick up the reserved vehicle was not available.
>>> Unfortunately, due to unforeseen circumstances such as contract extensions at short notice or accident damages, there may be a temporary vehicle shortage in occasional cases.
>>>
>>> Furthermore, would like to note that the Peugeot 3008, IFAR car group, was reserved as a sample model.
>>> The Opel Grandland was provided at the pick up as it is the same car category as Peugeot 3008.
>>> The branch manager was well informed about returning vehicles.
>>> Unfortunately, in that period required vehicle model was not available in continental Croatia.
>>> Our colleagues looked for an alternative for you.
>>> We are sorry that it was not possible to organize a reserved vehicle and that you were not satisfied with the provided vehicle.
>>>
>>> Your confidence in our service is important to us because we want all of our customers to become repeat customers.
>>> We will be happy to welcome you as a customer in the near future so that we can convince you of our good service.
>>> We look forward to your next rental.
>>>
>>> With Best Regards,
>>>
>>> Valentina
>>>
>>> Customer Service Croatia
>>> A-Anticus d.o.o.
>>> Štefanovečka 10
>>> 10000 Zagreb - Croatia
>>>
>>> E-mail: customer.service@sixt.hr
>>> Internet: www.sixt.hr
>>> Tel: +385(0)1 6393 108
>>>
>>>
>>>
>>> On Thu, Dec 9, 2021 at 2:31 PM Customer Service Croatia wrote:
>>>
>>> Dear Mr. Kotarac,
>>>
>>> We would like to inform you the receiver complaint is under review.
>>> The feedback will be sent as soon as possible.
>>>
>>> Thank you in advance for your patience.
>>>
>>> Valentina
>>>
>>> Customer Service Croatia
>>> A-Anticus d.o.o.
>>> Štefanovečka 10
>>> 10000 Zagreb - Croatia
>>>
>>> E-mail: customer.service@sixt.hr
>>> Internet: www.sixt.hr
>>> Tel: +385(0)1 6393 108
>>>
>>>
>>>
>>> On Tue, Dec 7, 2021 at 4:54 PM Tom Kotarac wrote:
>>>
>>>
>>>
>>> Hello,
>>>
>>>
>>> I rented a vehicle from SIXT car rental through CAR JET booking agency last week and returned the Opel Grandland today Dec 7, 2021 . I came to Croatia on Thursday Oct 28th. I rented from Last Minute Car Rental for 30 days an Opel Grandland but was extremely interested in driving the Peugeot 3008 as I would like to purchase this vehicle. I could have easily extended my initial rental which was an Opel Grandland and the price was less and this in turn would have saved me a trip to drive from the Center of Zagreb to the airport. Much to my chagrin their was no Peugeot 3008 and they provided me with an Opel Grandland which they classified as the same category. I do not classify this in the same group as the Peugeot 3008 is always more expensive to rent and to purchase then the Opel Grandland.
>>>
>>> A) I visit Croatia frequently and always receive the car that was advertised. I understand in the print it states "Peugeot 3008 5 doors A/C Auto or similar" As aforementioned I do not place the two SUV vehicles in the same category as the Peugeot is more expensive to buy and more expensive to rent. In addition have conveniently extended my rental with Last Minute Car Rental for less money and save myself a trip to the airport.
>>>
>>> B) The manager was very uncooperative and combatative. as I asked the manager at SIXT car rental inside the Zagreb airport terminal when a Peugeot 3008 would be returning it consistently stated it would not be returning. I asked the Manager if he had a Peugeot 3008 if he has any in his fleet he stated he does but none are returning. On the basis that the manager refused to look up if any Peugeot 3008 were returning in his computer system which should give you a clear picture and snapshot of the locations and return dates of the Peugeot 3008 I informed that manager that he was lying, just by the fact that he did not want to look up any information on his computer system. His intention appeared to deliberately aggravate me as I informed him several times the only purpose of paying a premium on the Peugeot 3008 and to inconvenience myself was to test drive the Peugeot 3008. The manager made no alternative suggestions, did not try to find a solution, refused to look on his computer system and was abrasive. I look forward to your response on how this will be resolved as the experience was very unpleasant. Thank you.
>>>
>>>
>>> All the Best
>>>
>>> Tom Kotarac
>>>
>>>
>>> -------- Forwarded Message --------
>>> Subject: Your Rental Voucher - CJT-[protected]
>>> Date: 29 Nov 2021 17:16:50 +0100
>>> From: CarJet
>>> To: [protected]@sutton.com
>>>
>>>
>>> Tomislav Kotarac,
>>>
>>> Thank you for booking with CarJet.com
>>>
>>> Your booking has been confirmed. Please use the link below to print out your voucher. Please remember to print it out and bring it with you as it will be required when picking up your car.
>>>
>>> Print out your voucher here >>
>>>
>>> Save your Rental Voucher >>
>>>
>>> Don't delete this email
>>>
>>> Please keep this email in your "inbox" for future reference. You may need it later if you need to make any changes.
>>> Remember to print out the Rental Voucher. You need to take it with you as it tells you where to collect your car.
>>>
>>> Modifications - Cancellations - Flight Numbers
>>>
>>> Click on the links below and follow the instructions.
>>>
>>> Modify my booking >> Add the Flight Number >> Cancel my booking >>
>>>
>>> Don't forget...
>>>
>>> Rental Voucher (Save your Rental Voucher >>)
>>> Driving Licence (must be the original -photocopies are not accepted)
>>> ID Card Or Passport
>>> Credit Card (in the name of the main driver)
>>> * Please note that if your credit card has a PIN number associated to it, you will need the PIN number on collection.
>>>
>>> Please note that all documents and permits must be originals.
>>> Documents and permits in digital format and photocopies will not be accepted. This includes any supporting documents such as proof of address, proof of identity or any other document necessary to formalise the rental contract.
>>>
>>>
>>> No Reply
>>>
>>> Please don't reply to this email - it's for your information only.
>>> If you have any queries about your booking, please visit www.CarJet.com/Support
>>>
>>> Thank you
>>>
>>> Claire Davis
>>> www.CarJet.com/Support
>>> +[protected]
>>>
>>>
>>>
>>>
>>>
>>>
>>> Collection Information
>>>
>>> Please collect your car from the SIXT RENT A CAR office which is located in Zagreb Airport Arrivals Hall.
>>>
>>> Booking Details
>>>
>>> Reference: CJT-[protected]
>>> Pick Up Country: Croatia
>>> Pick Up City: Zagreb Airport
>>> Return City: Zagreb Airport
>>> Pick Up Date: 30/11/2021 11:00
>>> Return Date: 07/12/2021 11:00
>>> Group: Peugeot 3008 5 doors A/C Auto or similar
>>> Flight No.:
>>> Pay on Arrival: 257.83 €
>>> Amount Paid: 79.02 €
>>> Accessories: ------
>>>
>>>
>> --
> --

--
All the Best,
Tom Kotarac

Ho noleggiato una macchina contry man per 3giorni importo totale €530 dopo un giorno L ho Restituita ed ho pagato € 350. Non vi sembra un po' esagerato? Sixty con me ha chiuso. Come perdere velocemente un cliente!

15/12/21 Regarding Car hire Reference [protected] 10/10/21

Refused our car rental on arriving at Manchester Airport from Copenhagen, even though I was additional driver. My husband was unable to travel.
Tried to change online, unable to.
Car group was Kia Ceed or simular.
It was late evening, very long queue.
Refund never received. (3003.47 danish kroner)

Forced to take new car hire Reference [protected]
given much more expensive car.
returned early to Leeds Sixty.13/10/21
refund of unused days never received.

Damage claim [protected]
08/17/2021
[protected]
07/31/2021 to 08/17/2021 L-817-HB
AUDI A3 4T SAL PET AUT SAIFI NAJIBULLAH

I have received an email in dutch on Nov 30 2021 stating that they have contacted me many times without response for a damage claim and therefore will charge maximum amount of 950 Euro . We have never received any correspondence from Sixt prior to November 30 and dont know what is the nature of the claim. I have tried contacting them over the phone but nobody answered ( the message states that they are experiencing force majore circumstances and unable to answer calls ) .

Invoice Number: [protected]/00/M/00/N
Radius Global Solutions Number: 003-[protected]
Ref: Car Rental Pickup Location: Los Angeles International Airport

I would like to dispute the claim of $335 from Sixt Rent a Car LLC company via Radius Global Solutions LLC on their alleged rental car damages.

I have returned their vehicle per rental agreement in the same condition it was given to me which was also inspected by Sixt representative upon my return. No issue was raised during the inspection when I left it with their personnel.

I received a collection letter dated November 17th, 2021 with no details nor any relevant information about this alleged vehicle damage from April 2021.

I need to file a complaint to the sixt Agency in Milan train station, iTALY specifically to the manager Fillipo Ravarino and his employee Katia Calanni for:
Not returning my deposit in spite of being specified clearly it would be returned to me.
Not covering a taxi I had to pay for me to get a new car in Venice, since the car I rented in Milano broke and had to be towed.
I have made all efforts to contact both employees, at last I e-malied Mr Ravarino, he emailed me back they will return both expenses to my credit card, it has been almost 2 weeks, nd my last 3 emails have been ignored by Mr Ravarino.
I have copies of all emails, copies of receipts.
I am also formally complaining to the the European Union for unfair treatment and lack of transparency (up to this date I dont know the report of the mechanic that told me the car problem was not battery and was NOT CAUSED BY ME) on behalf of Mr Ravarino.
I am complaining to Sixt headquaters in Germany a copy of this email
An finally I put a dispute in my credit card for your invoice not to be paid.
I have been mistreated, abuse, ignored and violated my rights a a client of Sixt, and tourist.
I write this email because I have no response form Mr Ravarino, his employee Katia and his agency
Thank you
Pedro Morales

RE Invoice number: [protected] from Sixt
Money was fraudulently taken from my account at Sixt car hire office at Birmingham airport on 16th September 2021. The money has now been repaid, after I made several telephone calls requesting payment, after getting nowhere with emails to customer services. I also asked Sixt to investigate and inform me as to what action was taken with regard to their agent fraudulently taking money from my account, as I am appalled that they did this, and to let me know the outcome, but customer services have not replied to any of my email queries regarding this at all.
We picked up our prepaid hire car, (we had paid insurance and hire in advance just to make it quicker to collect the car) at the airport and asked for our invoice but we were told the printer was not working so the invoice would be emailed to me. When I got the invoice there was glass and tyre protection added on. When I queried this with customer services I was told I had requested Tyre and Glass protection upon collection of the car at the airport office, which was completely untrue. I assume I was not given the invoice at the office as this tyre and glass protection was going to be added on. Although I eventually got a refund I still want to know what is happening about the agent fraudulently taking money from my account. I have emailed Sixt customer services on several occasions to update me on this but they have not responded to my emails.

Regards

Karen O'Flynn

#[protected]
charging me for smoking fees $250, we didn't smoke in car or do we smoke

I sent letter in with the complaint no one is reading my letter.

Thanks

Mark Mastrangelo
[protected]

Re: Booking Ref [protected] Arlanda Airport Sweden. Priced notified on confirmation SEK 3456.64 equivalent in GBP £293.68

At the Sixt desk in Arlanda Car Rental Office, the Sixt representative suggested the car I had booked didn't have SATNav so he upgraded me and said the cost would be 8 Euros a day extra total cost SEK 3956.64 equivalent £336.16.
He didn't advise me that I would be charged in sterling £479.91, which is the amount after the return of the rental I have found you have charged to my credit card. At the time of booking he only took authorization for SEK 1500.

This is totally unfair and I demand to be refunded the overcahrge.

My girlfriend and I booked a transporter for 5 hours and directly paid it (prepaid). However, we recognised just after the booking that the date we chose is wrong. However, the system did not let us to cancel the booking and they are charging whole amount of booking if we cancel. We tried to change the date but they are giving us 4 times higher prices. I tried to make a new booking from a different account and my girlfriend tried to change the date of our booking and the difference is 4 times higher price if you change the date!

We choose Sixt because we were happy with the company before. But I will never choose Sixt again. You cannot charge 4 times higher price just because of a small mistake and we wanted to fixt just 2 min later! I called the customer services many times but they did not change it because we paid in advance as a good customer! Thank you for your bad customer satisfaction Sixt!

We rented a car from Sixt car rental in Miami, Florida in December of 2019.
We Drove it fore 4 days and returned it, to my knowledge, undamaged to their lot outside of the Orlando Intr. Airport. We got out of the car, handed the keys over to the Rep., she did a walkaround, said "your good to go". Nothing was said or signed at that time. We thought how easy! We got on a shuttle then took a plane back to California. Almost exactly 2 years later I get a letter from a collection agency saying we owe $495 for damage to the front bumper of this car. After a lot of effort I finally got a hold of someone from their collection dept. Who claimed that Sixt sent 3 emails to me and after no response it was handed to them. I asked if they sent an actual letter and she responded no. I explained about SPAM and how I get lots of "how'd we do?" "use us again" "tell a friend" from every service I use so IF you sent me 3 emails they either went to my spam folder or went unopened and deleted. An actual letter would have been opened and considering the importance of the matter was warranted. After all. When it came down to it. an actual letter is why we're having this conversation! We then went back and forth on their claim of the damage. She said "It was noted at the time of the return". She also said to avoid "confrontation" they won't note it till after you leave the lot. So I'm left 2500 miles and nearly 2 year away with no recourse but to either pay or let it affect my credit. I have asked for pictures and repair estimates but as of now have not heard back. I am, and was completely unaware of any damage, they have provided me NO proof it happened at all let alone when I had the vehicle. This feels like I'm being scammed!
Here is a copy of our correspondence:

Robert Eck
To:
[protected]@sixt.com

Thu, Oct 7 at 7:38 PM

I would like to see the pictures of the alleged damage. I'd also like to see the estimated cost of repair.

Sent from my iPad

On Oct 7, 2021, at 3:50 PM, [protected]@sixt.com wrote:


Hello Robert,

Thank you for contacting Sixt Claims Department.

This damage was noted during your check in inspection by the receiving branch. Once damage has been documented, a claim is initiated, and the Sixt Claims Department is responsible for reviewing the available information. We apologize if you misunderstood, however, there are no notes on file excusing these damages or advising us that this has already been finalized.

Since this damage is considered new at your return and not preexisting, you are found responsible per your terms and conditions of your signed rental agreement.

Please be advised that every car goes through an inspection upon return of the vehicle, and all damages are required to be logged at that time. Our return process follows comparable quality standards at every Sixt rental branch.

Pre-inspection is required from our renter as per the rental agreement, our agents are not required to be present as they have done it prior to your pick up.
It clearly states on the rental agreement: "It is your responsibility to inspect the Vehicle for damage before leaving our facility. If you discover damage, return to our office and notify us of the damage."
Please note: The damage does not have to be any fault of your own. Damages can occur while the vehicle is parked, or anywhere else while not supervised.

During our investigation, we have reviewed your Rental agreement and we have not been able to find the damage(s) in subject marked with an asterisk where the pre-existing damages are marked.
The damage was captured at the time of the check-in process upon returning with the vehicle (see return check-sheet), and since you have opted out of our damage waiver coverage, you are responsible for the repairs and the associated fees.

Please review the attached documents that were presented by the branch. If you have have documents to support that the damages were pre-existing (time-stamped Photos, videos etc.) please send them in for us to review it.

We understand that receiving a damage claim can be an unpleasant situation, but we would also like to ask you for your understanding that we cannot waive our claim as this is a financial loss to our company. We kindly ask for your understanding, given the background and extent of the damages, we are asserting our right to claim damage compensation from you as per the rental contract you agreed to.

Your file has been forwarded to an external provider for further handling and collection of the owed claim amount.

For more information please contact Summit Collects at [protected] referencing your damage claim number beginning with 905.

Thank you for your cooperation regarding this matter.

We thank you for your patience and cooperation pertaining to this matter.

Best regards,

Tiny
Claims Department

e [protected]@sixt.com
o + [protected]

SIXT Rent A Car, LLC
P.O. Box 8188
Fort Lauderdale, FL 33310
about.sixt.com | sixtcareers.com

Hide original message

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Original E-Mail received at 08.10.2021 00:36 - DE-[protected]
---------------------------------------------------------------------------------------------------------------------

Reference #[protected]
I have received a collection notice from Radius Global Solutions for a bill of $495.25 for damage to the rental car I rented from your company almost 2 years ago. I have spoken to a representative of your company that tells me that damage was done to this during the time I had possession of this vehicle. I am disputing this claim vehemently!
In speaking to your rep. and she states that a visual inspection was done at the time I returned the car. There was a walk-around done and was told by the agent "your good to go". No comment was made at the time about any damage. Let me state at this time that THERE WAS NO DAMAGE. However your Agent stated on the phone that to avoid any "confrontations" the rep. will not mention any damage. The rep. will send you on your way thinking all is good and later, after your on a plane and out of the state, say 'Oh by the way".
Your agent also stated that I was sent three emails to try and advise me of this issue. Do you know how many emails I get after a trip asking "How was your stay?" "Please recommend us to a friend" "Come again" "Fill out this survey". I am Inundated with these after each trip. These emails are mostly deleted without my even opening. They're called SPAM. I would have thought that if there was a serious issue I would receive an actual LETTER stating the issue and "PLEASE CONTACT US IMMEDIATELY". If this had happened I would have absolutely contacted Sixt right away.
At this point it's been almost two years now and this is the first I'm hearing about this supposed damage and after two years there is virtually no way for me to dispute this. It's my word against some company that says this happened. If it was pointed out AT THE TIME the rep and I walked around the car I would have notified my Insurance company and this would have been settled right then, IF in fact there was damage! At this point I don't know IF there was any damage at all, IF it was caused after I left the property or when this damage occurred. Pictures, at this point two years later tell me nothing. Its a picture of a car that I may or may not have driven, Damage that may or may not have happened a some point in time. The fact that your reps dont want confrontation means nothing to me. Welcome to dealing with the public! What does mean something to me not being able to defend myself to accusations two years after the fact that I adamantly deny fault.
I want this resolved as quickly as possible and at this point am willing to go to whatever lengths it will take even if it means going back to Orlando and settling this B.S. before a judge. Not a threat. Just a reality that some people don't like being taken advantage of.
Sincerely,
Robert Eck

Dear Sir or Madam,

Thank you for your inquiry regarding our satisfaction with Sixt Car Rental (booking reference number IT554370720, confirmation no. [protected], date 09/23/2021, amount CHF 582.09, SIXT Rental Agreement 9480024099). Basically we were satisfied, we were able to pick up a car as planned and without major waiting times and also drop it off again as planned and the ladies at the counter/reception were always very friendly. The car was very clean and worked perfectly. We drove without any damage.
The following points were less pleasing for us:
1. insurance: when we made the booking we also added insurance (Axa Travel Insurance): G001CHEIT554370720, CHF 34.64. When we received the car key upon arrival, we were informed that this insurance was not sufficient. Since we have a private insurance in Switzerland, we primarily refused to take out an additional insurance at the counter, but the lady at the counter virtually insisted that this was so common and that simply no one should do otherwise, because otherwise you would have to pay for the whole car yourself, so to speak, in case of theft. She gave us the impression that she would not give us the car without this insurance. Accordingly, we took out additional insurance for Euro 205.82 (Agreement No. 9480024099).
COULD YOU PLEASE COMMENT ON WHY WE HAD TO TAKE OUT ADDITIONAL INSURANCE AGAIN? IF THIS WAS NOT NECESSARY, WE WOULD LIKE TO ASK FOR THE AMOUNT TO BE RETURNED TO US.
2. car model: we had booked an Alfa Romeo Giulietta or comparable, so that 4 suitcases can have place. We were informed upon arrival that there could be no Alpha Romeo in Sicily because these cars were immediately stolen. They gave us an Audi in, as far as the statement, comparable size (Audi Q2, license number GG552GC). But unfortunately our luggage had hardly any space. With 2 suitcases in the back, the storage space was filled and we had to squeeze the 2 sports bags between the kids in the back seat (luckily we didn't have 4 suitcases with us).
COULD YOU PLEASE COMMENT ON WHY WE GET A CAR THAT DOES NOT HAVE THE REQUIRED SIZE FOR 4 SUITCASES?

Thank you for your comments. If you have any questions, please do not hesitate to contact us. Yours sincerely,

Yvonne Naegelin.

We have returned from a tour of Scotland and had decided to pay a bit more to
have a SUV as we are all over 60 and wanted a car that was easy to
get in and out of. Also the fact that we would be spending 8 days
in the car travelling from place to place we wanted comfort and to be
able to take advantage of the scenery by being higher up.
We were so disappointed when we went to collect the car from SIXT at
Edinburgh airport. We were told they have no SUV available but had
an estate car for us. My husband tried to tell them that this was not
acceptable but was told there was nothing could be done. We
finally found the car which was a very nice sporty looking Audi
estate. It was low to the ground, had huge front headrests which made
it very claustrophobic in the back, and there was not enough room in
the boot for all our luggage, so some had to come onto the back seat.
Clearly we have paid for a car we did not get. Booked and confirmed through Bookings.com

my wife, Cindy, and I rented a car from Sixt several years ago, After returning
the car w/ no damage, we received a letter from Sixt alleging several hundred dollars in damage to the car. I called Sixt and advised them that we did not
damage their car and we would not pay a false claim. I believe this was 2 to
3 years agol

I had heard nothing since then until I received a debt collection letter today
from "Radius" saying we owed Sixt $446.80 and telling us to immediately pay up. The letter does not give any date for the occurrence or even why I owe them the money at all! It simply says "your account was sent to us for collection." What account? We have no account w/ sixt.

I have now been trying to get in contact/ get a direct answer from one of your customer service agents for the past ~3 weeks.

For additional background yet again, I am reaching out to understand the charges that have been made on the credit card attached to the rental agreement [protected]. See below for a detailed timeline.

Monday September 6th- Picked up rental car at Sixt location in Porto a charge in the amount of ~500 euro + 300 euro deposit . The license plate for this car was AH-84-RI.

Thursday September 9th- Our rental car was broken into therefore we returned the rental car with registration plate AH-84-RI to Sixt Lisbon Airport with a damaged rear window on the driver side (as outlined in the Return Form attached to this email). During this time we were told by the Sixt service agent that the damages likely wouldn't incur costs of over 100-200 euro. We also filed a police report at this time which was not asked to be seen. A new car with registration plate AI-36-IF was given to us for the duration of the rental agreement.

Saturday September 11th - The second rental car with registration plate AI-36-IF was returned to Faro airport without any damage (as outlined in the Return Form 2 attached to this email)

Tuesday September 14th - A charge of $699.68 USD (~599 euro) was made to the credit card used for the reservation. I immediately sent an email asking for a detailed invoice.

Wednesday September 15th- Sixt Customer Service responded with the invoice totalling 584.87 euro and no outlined damages. A reminder, this is now 3 business days after returning the car and 24 hours past when we were told we would receive an outline on damages.

Thursday September 16th - I reached out to Sixt customer service asking for an explanation on these charges, to reiterate there is $699.98 unaccounted for at this point.

Friday September 17th- Received an email from customer service saying that no damage charges were included in the cost of the rental agreement.

Monday September 20th- I reached out to Sixt customer service again asking for an explanation.

Thursday September 23rd- Sixt customer service agent responded requesting a bank statement with these charged, I have included the screenshot of the bank statement in this email.

Tuesday September 28th - I called customer service who said they are pending information from the Lisbon airport and we should hear back in 2-3 business days.

3 weeks ago this upcoming Saturday the rental agreement would have ended and to date we have not received the 300 euro deposit in return nor have we received any detailed outline of the damages or additional $700USD charge to the credit card.

Over ~900 euros in damages for a broken rear window is beyond excessive, this is almost double the cost of the rental agreement itself . To add onto the stress of having a car broken into during a holiday, not receiving a straightforward and detailed answer from customer service has been extremely frustrating to say the least.

For insurance purposes, I will be requiring a detailed breakdown of the costs incurred for this damage. Additionally an explanation as to why we were told it would take 48 hours after and it has now taken numerous emails, a phone call and almost 3 weeks of time would be greatly appreciated.

Please let me know if any of the above is unclear, ideally at minimum I would like a direct contact for support with this matter moving forward however any answers at this point would be welcomed.

Copy of complaint filed with SIXT online - no response after one week:

I noticed two problems with my SIXT charges. 1) Shortly after I picked up the car I noticed that the fuel tank was less than 1/2 full. I was out of the airport by the time I noticed and could not see an easy way to return. When I dropped off the car I returned it with more fuel than I received. I was charged for the fuel (53.51EUR) plus a service fee (11.66EUR). I am requesting a refund of both fees. 2) I was charged twice for a moving violation that I received - once on September 8 for $34.37 and once on September 9 for $34.47. I believe that I received only one violation. Please provide documentation for each of these violations. If there was only one then refund the charge for $34.47. Thank you in advance. Note that I documented the start and stop readings of the rental period showing the mileage and fuel position.

On 8/10/21 at 9PM I rented a vehicle from Sixt at the Sky Harbor car rental center. The agent was friendly but failed to verbally go over the contract and there was no mention about car damage. I was sent downstairs to a very dark parking garage with tricky lighting making it difficult to see. I was handed keys by the attendant and again no mention about checking over the car for damage. Less than 1 hr. later drove directly to a Safeway grocery store and parked in the lighted lot where I noticed a dent in the hood. I took a picture of the damage. As soon as I safely arrived to my AirB&B I phoned the customer service line. The agent said he understood and that they would have a replacement vehicle ready for me in the morning. On 8/11 I traded in my rental and later that day by surprise I received an email asking to fill out a damage claim. I attempted to contact the claims department with further information explaining how the damage could not have been caused in the short time frame (less than an hour) that I had possession of the car. I received no response to that email until 9/20/21 when I was asked to pay $1327.96 in damages. I attempted once again to contact the claims department via email on 9/20 to provide more details requesting that the claim be reconsidered. It is now 9/26 I still have not received a response. My rental agreement number is [protected]. attached is a time stamped photo of when I discovered the damage, a photo showing the lighting of the parking garage during the day, and a copy of my phone record showing when I contacted customer service on 8/10/21.

On August 10th 2021 at 9:15 pm I arrived to the Sixt reservation counter at the Sky Harbor car rental in Phoenix. The agent processed my paperwork and never mentioned or asked me to inspect the damage to the car. I was then directed downstairs to pick up the keys from the attendant. When I got downstairs to the very dark garage there were two attendants sitting in the booth. I was handed the keys and told what parking spot to find my car, again no mention about checking the car for damage. I am a female and was traveling by myself and did not feel entirely safe in the dark garage. I did however do a brief check of the vehicle but it was dark and the lighting let off some tricky shading. I got in the car and took awhile to figure out the navigation to set it to the Safeway located near my AirB&B in Glendale. I then drove directly to the Safeway to pick up some groceries before arriving at my AirB&B. After parking in the lighted parking lot at Safeway I discovered a rather large dent in the hood. I immediately took a photo of the damage from the parking lot. Once I safely arrived to my AirB&B even before unpacking my car I phoned the Sixt customer service hotline to report the damage that I just discovered in fear of the company thinking that I caused the damage and requested a new undamaged vehicle. The agent said no problem that I could get a replacement in the morning. I assumed that he had documented the information as he asked me what time I would arrive at the lot to exchange. I said that I would be there at 8:00 am and he said that the attendant would have a replacement ready for me. After the 30 minute drive back to the airport I arrived at the Sixt lot and no one seemed to know about the exchange as previously arranged by the agent in the phone. I did get a replacement again they did not mention anything about inspecting the vehicle. I was just handed keys. A couple of days later I received an email requesting that I complete a claim for the damage. I was extremely upset that I was being asked to complete a claim and I stated I in that claim that there was no way the damage could have taken place during my possession based on the timing. I also immediately sent an email to the claims department providing the details. I never received a response from that email. On August 15th I returned the replacement car around 8:30 am in the daylight. I recognized the attendant who issued me the damaged vehicle the night of August 10th. I said, "you're the guy who gave me a car with a large dent in the hood." He smirked and replied, "maybe" giving me the feeling that he was well aware of the damage. I took a picture of the dark parking lot even in the daytime. On September 20th after a month of not hearing any response I received a claim requesting $1, 300 for the previous damage to the vehicle. I was extremely upset and surprised quite honestly. I immediately sent another email to the claims department asking how to dispute my claim as I am 100% certain that the damage was caused prior to me driving it but it was extremely difficult to see in that parking lot with the lighting. It is now September 23rd and I have yet to hear from the Sixt claims department in response to my September 20th email. My insurance company requested that I file a complaint with the BBB for unethical business practices for the false claim for vehicle damages.