Sixt
Reviews and Complaints

I emailed for some information as I have never hired a car in the US before. Firstly, I was greeted with Mr, which I am not. If your not sure, just don't use anything. I pointed out I wasn't a Mr (with the hope they would stop using it) This continued, so I was already getting a sense of rude customer service. I continued for information which I feel like I wasn't actually getting all the while being greeted with Mr! Eventually I received a reply offering 'special rates' if I provide some general information - I replied with the assumption I would be told these rates for me to then make up my mind. No, after being greeted with Mr for a 6th time, I also received a booking confirmation? Wait .. I didn't book anything! They took it upon themselves to pick our pick up & drop off, what class of vehicle and didn't even tell me how much this was going to cost.

Dear Mr. X,

Thank you for your e-mail.

We have created a reservation according to your requirements with the number XXXXXXXXX.

Further information on your booking will be sent to you within the next few minutes by email.

We wish you a safe journey and thank you for choosing Sixt!

Best regards

Just steer clear unless you want rude customer service and bookings that you haven't made!

After our car rental, Russia office is asking about extra charges for wrongly verified scratches.

- First, they sent photos (of a different date and possibly different car) than the one we rented and returned.

- Second, they insisted on the dirtiness of the car (it snowed and flurried the whole week in SPB) as a justification of the unilateral checking, pointing the date of the photos as a proof. Well. the date printed on the photos is April 18th and we returned the car on April 19th. This should be the end of this absurd claim. We were for half an hour in front of the Sixt booth at around 12 AM and there was no one there (and yes in the other companies).

- Third, the car had, before handled to us on April 11th, dozens multiple similar minor scratches like those on the photos (that we do not recognize anyway). I seriously doubt that the fixing/paint is done one-by-one.

- Fourth. I see, when downloading one of the photos to attach here, that not only the printed date is April 18th. Th e JPG file is April 18!. I insist: we returned the car on April 19th.

Please, stop this nonsense as soon as possible.
Regards,
Julio Lozano
julio.[protected]@gmail.com
+[protected]
[protected]@gmail.com

Ref.:
[protected]@sixt-rent.ru
Inna Nesmashnaia
Manager of Support Department
--------------------------------------------------------------------------------------
Invoice SIXT
Attachments27 Apr (7 days ago)

to me
Dear Lozano Del Amo Julio Angel

You rented a car in Sixt Russia from 11.04.2017 till 19.04.2017, rental agreement №00825-17

At the return time it was "K" in the Check Out- Check In Protocol, it means that the car was dirty. According to p. 1.4 of the Terms and Conditions final car check is made unilaterally by the Lessor after wash appropriate notes in the Check Out-Check In Protocol. After the washing new damage was found: scratch on the rear right door and scratch on the front right door. At the moment we do not have any information regarding the police report for the damage, that is why we have to ask you to pay for it.

According to p.11 of The Terms and Conditions “List of the sum responsibilities for vehicle damages” the sum of damages is:
Front door - 7200.00 rubles
Rear door - 7200.00 rubles
Total amount - 14400.00 rubles.

We ask you to pay for the damage with the help of an authorization letter to 04.05.2017.
If You would prefer that this amount was charged from Your deposit, please do so in a reverse letter.

In the attachment you can find Check In-Check Out Protocol, authorization letter, and photos of the damages.

If you need more information from our side do not hesitate to contact us.
--

Best regards,

Inna Nesmashnaia
Manager of Support Department

SIXT rent a car Headquarters Russia
RentaLine LLC
Dmitrovskoe shosse, 116A
127253 Moscow
Russia
Tel.: +[protected]
Fax: +[protected]
Email: [protected]@sixt-rent.ru
Internet: www.sixt.ru

6 Attachments

I flew into ATL on 4-20, weeks prior to that I clicked on a Mercedes GLA because of the GREAT DAILY RATE offered and reserved it. I approached the counter and was offered a totally different vehicle and they stated that the GLA was in a more expensive class of rental. I am a methodical person and to be told that I made a mistake and ordered something much less was insulting, Particularly, when you rent on line it`s based on pictures and the prices next to them! Sixt IS THE STEREOTYPICAL BAIT AND SWITCH CAR RENTAL COMPANY! My choice was either accept what they give or have nothing! I choose NOTHING! They not only charge you the full daily rate up front, but also a $500 hold. if you rental cost a total of $200, allow for another $500 on your card upfront!

my issue with sixt company in Madrid that I reserve a BMW car from the website however when I reach Madrid airport the employee add 200 euro full package protection under my bill !
I did not noticed the issue because the deduction amount included the blocking amount I received the detailed bill when I reached Dubai only
there is no transparent in the communication and I did not recommend any one to deal with this company again

Dear, customer services of Sixt,

I rent car from sixt car rental many times last year. At the last times since I rent car from sixt, one of your staff who work in dublin city centre branch which address is : Q-park, Marlborough street, dublin. offer me a contract to pay 42.75euro per day for rent the car, no matter summer busy time or quiet time. I did sign the contract. Yesterday afternoon, (7th, april, 2017) I called dublin city centre brunch at 16:45, which work phone number is [protected]. The staff who called joe(may wrong spelling)answered my call, I explain the whole situation to him, and try to rent a car from 9th, april, 2017 to 17th, april, 2017. He said will find out what's going on, and call me back in COUPLE MINUTES! I waited until 17:30, and called back to the branch 5 times, nobody answer my phone call. I know the branch will close at 18:00. And this morning (8th, april, 207), I start to call from 10:00am, another 5 times, still nobody answered the phone.
So I called the sixt customer service on [protected], one of the staff answer the phone, I explain to him again, and he transferred my phone call to another staff who said he is the ireland area manager of sixt car rental. He told me his name is, and he is the Ireland area manager of sixt. I did explain the whole story to him again, he said, they won't give such offers to customer, and won't let customer to sign any contracts or agreements with individuals. I said, I understand, but I did get the offer, and I signed a contract already, that's a little bit confuse me. He said, they don't care about the contract, book it online!

Es para dejar saber mi sentir ya que hize una reserva en sixt rent a car y efectue la cancelacion en el momento de hacerla y me indican que no hay reembolso alguno de mi dinero ya que es de tres dias y ni tan siquiera ha llegado la fecha de la reserva esto es un soberano robo. No recomiendo sixt por nada del mundo asi que aquellos que no quieran ser robados no reserven con sixt.
En ningun momento al hacer la cancelacion indicaba que habia penalidad alguna, si asi hubiese sido no hubiese solicitado dicha cancelacion y hubiese movido la fecha de la reserva

I have rented a car with Sixt Kuwait Airport Office office on 16 June 2016 for two days. After I returned the car, 4 days later, the airport office charged my credit card an extra 50KD. When asked, I am informed that they found a scratch on the driver door. I am sure that this scratch didn't happen because of me. The scratch shared in the picture was so evident on the driver door, so I would have noticed it for sure. Also when i returned the car's inspection passed successfully, obviously there wasn't any scratch at that time. I posted this complaint in facebook tagging sixt kuwait office but response from Sixt kuwait. Sixt.com responded a couple of times mentioning that they will contact kuwait office and will look into it. Some other people has also responded to my post mentioning that this exact incident has happened to them also after they returned the car. This is clearly a cheating technique by your kuwait office to make some free money. I believe they are targeting international travellers hoping that they wouldn't return. I complained with the kuwait office and also the head office in europe, but all in vain. I would appreciate if you can resolve my issue. Thanks. Its been 8 months since i raised this complaint and no solutions yet.

On March 11 2017 we, Terrance and Diane McInnis rented the following car in Lisbon, along with Ron and Carol Sweet. When we picked up the car we made your employee look at the car with us and pointed out the small dent in the car which he noted on his papers. When we returned the car to the Lisbon airport we were not allowed into the parking lot but were told by police to give our papers to the employee and proceed to the airport. Then we got a bill for $600 euros for the dent we pointed out two weeks earlier to your employee. No way is this fair and I want you to to reverse this charge immediatly, this is one giant ripoff and only the beginning. I will be posting this on your blog and being in contact with other officials and posting a complaint with Portugal’s Better Business Bureau and Portugal Tourism. How dare you!
I await your swift reply to this notice.

Terrance McInnis

Reading these complaints something smells fishy in Lisbon SIXT.

Booked a toyota corolla, for 22 days rental, and when arrived at the airport. The agent mentioned that it is not available and will provide a similar car. Anyway, took another car of a unknown brand and type "creta", with the promise / commitment that they can change when the booked corolla car becomes available. Received the car extremely dirty and the car was lousy drive and cannot use for 20-days. Calling the agent to replace / exchange with my booked car, he just mentioned that they don't have any toyota corolla in their entire fleet and the company never had or bought any toyota corolla.
How a rental company sell you contracts for car type that they don't have at all? This is not just a scam, this a complete fraud. Even customer service don't answer back or response to my change request.

Rental agreement [protected]

Never ever hire a car at Sixt in San Francisco airport. I did this mistake in the beginning of January 2017.
1) It is not located at the airport. The premises of the company is about 2 miles away from the airport which makes a tough path particularly with Kids and/or lugagge. That is not informed when you hire the service. Why doing that if you have options with other companies located at the airport premises ?
2) After all the hassle to get there, a car of the category I had hired was not ready. It was given to me a car in a lower notch but the salesperson said It was allowed to change the price and I should contact a person called Andrew Burks, a manager of the company. After calls and emails I received no answer at all.

Julia kolodziej grissom
Jan 14 (3 days ago), rental: 01/08/2017-01/12/2017 (5 days)
Chev traverse u, internal #: [protected], reg: ca-7ver320, mileage: 9138, plate #: ca-7ver320
Rlz170/08.01.2017, 20.36.37
Contract/invoice #: [protected], reservation#: [protected], cust:# 9839651
Booked through; carrentals.com
Communication with: ms. maja barcelo cazorla, branch manager-no response to inquiry.

To sakeenah watson
Dear sakeena watson,
I appreciate your consideration in a response to my inquiry regarding my loss, but it is absent of consolation because i have absolutely no doubt that i left my jacket behind the front passenger seat of my rental vehicle. i find it discouragingly unfortunate that ethical action was not practised by you, as a supervisor regarding the appropriate training of your employees in ethical responsibility to not only the client but the stix company as a whole. the item was discovered missing in route to the lax airport terminal. i immediately contacted the office but was not able to get through.
Regards,
Julia k grissom

I rented a car for two weeks on a road trip and upon return they claimed that this loose piece of plastic that was sort of underneath and behind the bumper was loose and therefore cost 570 dollars to fix. It was a part of the car I never in a million years would have thought to check before renting and even when they pointed it out I couldn't tell that it was even damaged. I also didn't have any incidents on the road that would have caused it. I refused to sign the paperwork admitting guilt and assumed they had dropped it. Then two months later they charged me. Just past the amount of time that my credit card insurance would have covered it (I think this was on purpose so they wouldn't have to deal with the insurance company). These people are total scam artists. Do not rent from them!

I arrived at the Sixt location twice; the first because I forgot a credit card and only had a debt card to pickup the car; I was informed by the attendant that I would need to go home to get a credit card, in which I did (hour away); the second time I arrived back to the Sixt location, I was told by another attendant that I needed two credit cards regardless if the rental was prepaid.

The attendant had told me that the manager just cancelled my rental at 12:00pm, but no one bothered to call me or inform me. I was turned away for not having two credit cards which it does not state on any itinerary. Was billed for a no show because of discrimination.

Hi.
Reservation no:[protected] Car Plate No: 40-29308
I rented a car through sixt.com and received my car from kuwait airport on 09.11.2016 and delivered back on 18.11.2016 safely. I have a delivery report showing that sixt employee received the car with no any damage report. After i left the country they sent me a letter that they found damages on the car and charged my credit card 80 KD (265 USD). Im feeling robbed by sixt. I wouldn't imagine a brand company like sixt will do that.

Hello.
I rented a car in Hamburg, Germany for period 25.07.2019 – 01.08.2016, and I was told that Protection Package Basic (contract number [protected]) that includes tire and class coverage will cover damages, scratches, etc., except accidents. I've returned the car, and I haven’t got any message that was find damage.
Suddenly, on 08.11.2016 I've received this e-mail:
“Dear Client,
We have not received your payment of our damage claim.
Immediate payment of the outstanding amount of 816, 12 EUR plus 19, 50 EUR overdue fines is therefore requested.
In case of not receiving the outstanding amount by 16.11.2016 we will be compelled to initiate legal proceedings without
further notice. Any legal costs will be debited to you in addition.”,
without any explanation what the damage is and why payment amount is so high.
I've answered that I know nothing about the damage and payment request, I've attached copy of my contract that includes protection package, but still I've got payment request.

Vitali.

I am sorry to claim that the personnel of SIXT Head Office and its office at the Lisbon Airport (Portugal) is acting in its own interest rather than in the interest of Sixt or its customers.

On January 28, 2016 we (5 people) arrived at Lisbon Airport (Portugal) and rented Renault Grand Scenic (19 QC 00 15/06) on 18:30 in the office of Sixt at Lisbon Airport. We checked the car in accordance with the damage description provided by the manager of Sixt. Also we refused to purchase full coverage insurance from Sixt as prior we had purchased the full excess protection insurance from the Booking Group, which covers various risks, including “damages of the rental car, received as a result of the traffic accident, including damages of windows, mirrors, tires, roof…”

On January 28, 2016 we travelled by car to Porto, where we stayed till January 30, then we drove to Fatima, where we stayed till February 1. On February 1 in the morning we drove directly to the Lisbon Airport. During our trip there were no accidents, the car worked nicely and we just were a bit disturbed by the slight hopping of the rear part of the car, which, as we later guessed, was caused by the fact that the tires on the rear axle were not identical.

On February 1, 2016 in the car-return office of Sixt upon return of the car the worker of Sixt who checked the car (and who did not disclose his name), told us that the left rear tire is new while other tires are different and old. Then we were deeply frustrated by the words of the other manager of Sixt who claimed that the car was given to us with all equally old tires. According to the words of the manager the car was checked by them before giving it to us and there was no tire issue. Then the manager charged my credit card on 300€, claiming that this amount is necessary for the change of 2 rear tires that will be necessary to make.

I disagreed with the actions of the managers of the Lisbon Office of Sixt on the following grounds:

I had no accident with the car or tires, we did not change tires and did not touch them at all. During our trip the car spent nights in the center of Porto (two nights) and hotel underground parking (in Fatima, the other two nights). I am sure I returned the car with the same tires I took it from the company and I am sure the Sixt personnel was cheating me and other clients and I was a victim for fraud activity of the Sixt personnel.

When I was receiving the car in the airport it was after the sunset, the lightning was not good enough, manager who gave us the car did not check the wheels and did not stated that all wheels are the same, also in the company papers there were no statement that client must check all the wheels before taking car. According to established practice, a reasonable person checks the car for scratches and dents, not for tire difference.
This is absolutely weird and illogical to replace an old tire by a new one, even if there a was a damage of the tire it would be reasonable and logical to replace the damaged tire by an old tire of similar or the same size and brand or replace two tires for new ones.

There was absolutely no sense for me, as renter of the car, to cheat with the tire change, as the risk of tire damage is covered by my insurance. In order to get the coverage I would just document the fact of tire damage and change 2 back tires in order to proceed the trip safely.
In the light of common sense, an action of one tire change during the trip seems to be illogical, irrational and would entail risk for the lives of 5 people travelling in the car, as it is dangerous to drive the car with unequal tire treads on the same axle.

The price of 300€ for the replacement of 2 tires, as announced by the Sixt manager, is unreasonably high. The market price for the replacement of 2 tires constitutes at least twice lesser amount.

My complain to the Central office of Sixt was answered by message that: "After careful review of your claim our colleagues have confirmed that the vehicle was indeed returned with a different tire." Later they offered a 25dollar voucher as a compliment.
I consider the service of this company below any reasonable business standards.

TEXT ADDED on October 17, 2017:
Despite the fradulent activity has been performed by the office of Sixt located at Lisboa Airport, I consider the above answer of the Head office of Sixt as uncompitent and confirming the fact that besides doing a "careful review" of the activity of Sixt's Lisboa office the Head Office of the company made a request to them and confirmed to me that "the vehicle was indeed returned with a different tire." I appreciate the great efforts of the Central Office of Sixt that drove them to such a meaningful conclusion. A different tyre became a subject of my complaint, but who could imagine that it can become a subject for a "careful review" and "impressive" outcome!

Besides the above the Head Office of Sixt complained to the Compliance of TrustPilot website claiming that current review contains "sensitive information" - it indeed contained a name of the woman - officer who performed fradulent actions. I took it away. Let her cheat on customers of that company without having her name disclosed.

So the actions of the Head Office of Sixt confirm that not only the Lisboa Office of Sixt, but SIXT ITSELF is acting in its own interest rather than in the interest of Sixt or its customers.

I rented a car from Sixt in DUsseldorf, June 2016.
A truck hit me and dented the back wheel fender. I estimated damages at around $500. I was fully insured. When I returned the car, the attendant at the car rental center said, don't worry, we'll fix it at our garage- it's nothing serious.
A month later I received a bill for over $8, 000!
It is obviously overcharged. They argued that I did not file a police report, which is true, but the incident did not merit a police report, it was just an excuse to extract money from me.
Very devious commercial practice.

I rented a car in Panama City, Panama from Sixt car rental. When I returned the car, the car was checked for any damage and was determined that there was absolutely no damage done to the vehicle. I had placed a $2, 000.00 credit card deposit on the car when it was originally rented. When I returned the car without damage, the agent told me that the price of the rental was $1, 391.00. Because I placed a $2, 000.00 deposit, I was due a refund on my credit card of $609.00. The agent told me that it would take between 5 to 10 days to receive the credit on my credit card. When the refund never arrived, I contacted the agency about the refund. First I was told that my bank froze the funds to my credit card. When I contacted the bank, they said that this was absurd and certainly not the case. When I contacted Sixt with this information, they changed the story to say that the problem was a bad communication between their bank and ours. Upon talking with my bank, they said this was not the case. On further contact they then stated that they would solve the problem and get back to me almost immediately. Of course they never contacted me. Now they refuse to answer the telephone and refuse to answer any emails. This has caused me to contact and retain an attorney to resolve this matter. The sum owed me is not large but I felt that it was my duty to do whatever I could to stop this total fraud on the public. What makes this so easy for Sixt car rental to accomplish is that under Panamanian law, a person cannot file a complaint with the government for fraud without being there in person. Because most people that rent a car are foreigners, and they return their car right before they leave the country, the company has a captive audience to commit their fraud upon. Avoid this company as you would avoid Ebola.

Honestly I am very disappointed in the service I was given. I had made the reservation online, had thought I had everything squared away, and then after flying for 22 hours to get here, I was hoping for a streamline process of signing my papers and getting my car rental so I could then drive the 2 hours to my girlfriend's and be with her after such a long time, and then the agent i worked with saying that i needed additional coverage, and in my sleep deprived, travel weary mind was just wanting to get my car and get out of there. I feel like i was taken advantage of. I emailed you a few days after I got the car and had tried to call multiple times and the agent i spoke with said i had to email to get a response, and no email back to me until I had finished out the week and returned the car. Just so you can say that it is now too late for me to get any kind of refund or restitution for my car situation.

I came to this trip on a very strict budget. I am not a business executive, I am not a major philanthropist or stupid American who has way too much money and no way of spending it. I am a young adult who saved up his money to try and visit his girlfriend while she is at school, and surprise her with visiting early and spending time with her. As you can see from my mileage I didn't travel far or for an extravagant amount. I did NO damage to the car, or treat it poorly. I even had a few days where I didn't drive at all. If I was planning to travel to other countries or be traveling a lot I would have added the extra insurance to my policy.

The card I used was a credit card, and should be able to have the protection that you would want to have for any kind of situation that may have happened. I would have hoped that as the first actual business I interacted with while here in Slovenia, it would have been a pleasant one, and one that would be courteous to a lone traveler who was covered in sweat, had 3 bags and a carry on, in a brand new environment with hardly any money, trying to visit a loved one. I just can't believe that a car rental service could be as bad as yours has been. And I saw that there were some very negative reviews online for your car rental service and I was going to still give you a chance as you had a car available for my budget and what I needed. But then to throw the extra insurance onto me why I had said no multiple times, and then saying I can't get my car unless I get this extra insurance is just bad business, and not a way to treat any customer when you are in a way representing your country (yes i understand Sixt is not a Slovenian company) and showing that a lot of the reputation many American's are told of how European's treat american's is true. It's rude, insensitive, and not one that makes you feel welcome.

I will be posting my reviews on Yelp, and many other sites about my experience, and you will be losing not just my business but the business of many others because of the horrible experience I have had. I do internet marketing for a living and will be sure to find every single website that your rental service is listed at, and ensure that every single one sees how horrible of an experience I had and what kind of leniency and understanding you do not have for customers...

I have rented a Van from Sixt on 27/08/2016 in order to move my house stuff. I have returned the Van next day in evening and since it was Sunday, I have put the keys in key box. I have checked the Van no damage but didn't take any picture. A week later I have received a mail from Sixt saying that there is a scratch more than 10 cm inside the Van, which has been checked the day after we have returned the Van. after a month Sixt sent me the bill around 750 Euros for this 10cnm scratch and wants me to pay it. However, how am I going to know that this scratch done during investigation.