Skype
Reviews and Complaints

Every month I receive a receipt for my subscription which I pay, however when I try to log into my account to use that subscription I cannot log in!
It says my account doesn't exist (I have tried using my email address and my phone number) so I have been paying for nothing for a few months.
It is driving me insane and the skype help page is useless and doesn't direct you to an agent!

I called customer support to rectify a situation where I've had two existing subscriptions. A 1 month and a 3 month... these should not even co-exist and I don't know how they both existed. Lag time between canceling, switching or somehow they both were created at the same exact time. I usually get 3-4 e-mail confirmations about the same transaction from my e-mail and phone about the transaction so it's easily dismiss-able to WHICH transaction is being taken place.

I contacted the customer service, not only where they condescending, they make it entirely your fault despite admitting for having a faulty system at that time and stating that it no longer does that now. I have screenshots of the conversation as it won't let me have a transcript, possibly from the terrible customer service they provide.

I asked for a refund and told them that there was a greater issue than just bandaging the current issue at hand. I asked him to cancel all my subscriptions and it became apparently hostile. After I received the cancellation confirmation and told him so, he immediately disconnected, completely unprofessional.

If this individual couldn't handle my case or issue, I should have been sent to someone that could either come to a better resolution instead of hanging up immediately. Absolutely terrible.

I Am Skype user with mobile number [protected]. I have not done any Skype recharge on 10/09/2017.But got SMS and email from my credit card service that I have made transaction of Rs 1976.5 on 10/09/2017 17:44. How someone can do this without OTP? I have never saved my card details. I request you to look into this matter and sort out earliest as possible.

I have no idea why hotmail with skype cooperate become a suck service and make my personal information disclosure, i request my problem to skype team member almost 2 years, they didn't try to help and also put the problem to hotmail company and also call me delete my email, OMG ! what is management doing ? why want to remove unlink service and make all trouble ? now more and more people disturb me, that is not funny ! i hope company need attention about this case .

I'd have deleted it a long time ago if I didn't have to use it for my work.
This is the only reason I use this horrible crap. If it was a material thing I would throw it away. It used to be great 9-10 years ago, now it's a complete mess. Both for PC and app.
Issues with skype keep occurring, they will never stop. The only thing they must stop is updating this bs. And leave how it is.

I know many people who would agree that Skype and its latest update are ridiculous. Even though it used to be a good service. The connection is a mess, it often cuts out and I can't see my family on the screen. It's not that clear as before. I guess they will never make it more comfortable for using...
I wish there was a different way, I would be happy to use something different.

he following is an email sent with no monitored capacity to reply back by email.

david stephens
To Skype Customer Support Jul 30 at 2:53 PM
Hi,

My skype account [protected]@yahoo.com was not accessible. Did you guys delete my account and history and numbers? I had $17.00 credit remaining and now when i reset up my [protected]@yahoo.com acct--it s void or blank of everything?

Why, what happened to my acct?

Please advise and reactivate & recover my personal data.

With grateful thanks,

David Stephens
[protected]

On Saturday, May 7, 2016 7:59 AM, Skype Customer Support wrote:

Hello David,

Thank you for contacting Skype!

I understand that you are not receiving the password token email. I’ll be happy to assist you with this.

I have enumerated the steps below to help resolve this for you.

First, check the below:
Have you allowed enough time for the email to arrive? It can take up to 30 minutes after submitting your details before you receive the Password token email.
Have you checked your junk or spam folders? Sometimes our emails are mistaken for spam and end up in your junk or spam folders instead.
Are you receiving your other emails? If you have reached the storage limit on your email account, the Password token email may be delayed.
Is your ISP (Internet Service Provider) blocking email traffic from Skype? Check that your ISP allows emails from Skype.
Is Skype on the list of senders that you consider safe to receive emails from? If you use your email account’s Safe Senders/Safe Recipients list, make sure that you have added the @notifications.skype.com email domain to your list.
If you have checked all of the above and still have not received your Password token email, try resending your request at: http://www.skype.com/go/forgotpassword

Next, try:

Clear cache and cookies of your Internet Explorer

If clearing your cache does not resolve the issue, try to use a different browser or device with a different IP address.

Please take note that the Password Token expires after three hours.

Lastly: To reset the password, refer to the steps below:

Click on this link.
Enter your primary email address and click Continue.
You will be sent an email with a temporary code to reset your password.
Check your inbox if you received the email from Skype. If you can’t find it in your inbox, remember to check your junk or spam folders. The email can take up to 30 minutes to reach you and it must be used within three hours.
In the email:
Simply click “follow this link”
If that doesn't work, copy and paste the recovery code and click the Submit button.

I hope the above steps help resolve your concern. Should you have further questions, please do not hesitate to contact us again.

Best regards,

Vrenelli C.
Skype Customer Service

Visit www.skype.com for the latest news, updates and tips.

Reply Reply to All Forward More

Due respect
I am a doctor .the mention above name want to blakmil me.
And want to get advantage from me by the way of skype.
They want to make me shameless.
They make my video by the way of skype. And now they are giving me warning that we will upload it.
Please as soon as possible remove the possible name from your service list.
Yours obediently Dr amin gul Aryan

A computer tech recently accidentally deleted my husband's passwords from his Mac and he cannot remember his Skype password or what he thought it was isn't being acknowledged. I have submitted multiple forms to access his account since I am the one whose credit card is used to add funds. When I recently got a new Mac and couldn't download Skype, I transferred the balance on my account to his. Then I figured out how to get Skype again, so I have only 28¢ as my balance while my husband has almost $10. However, despite my providing all sorts of data including the date of the last purchase and the last 4 digits of the credit card used, Skype refuses to cooperate so that my husband cannot access his account and this money in his Skype account is just wasted. This is infuriating.
He was on a chat session with a representative and thought we were getting somewhere when she just hung up on him.
We feel ripped off and very disappointed since we have been enjoying Skype for many years.

To whom it may concern,

There is an user 'baby.love033' did the video call to me last night, the user recorded my face as a video.

Then threaten me for a sum of HKD 50, 000... otherwise will post the video to other media or Facebook.

My tel is +852 [protected] (Account Name: Boy Boy).
Email: [protected]@netvigator.com

I already reported the case to Hong Kong Police last night. Report no. [protected]

That user keeps non stop calling me, so I was forced to uninstall the apps at this moment.

Please assist to handle this ASAP.

Much appreciated.

Best regards,
Stephen Lau

i used to live in China for 7 years and I always using skype for calling to my country, the problem started when i come back to my country, every time I wanna buy credit, its suddenly go to China website and everything using China currency and when i tried to buy credit they only accept China credit card or atm card...i am so frustrated with this and i try to contact skype customer services, 3 times they try to fix my problem they said they will reset my skype bla bla bla and in the end they said i will be received an email from skype and I should attach my id card...but till now i didn't receive anything ...and i still cant buy credit until now.
so basically i want to buy something from skype, but i feel i am begging for it, i feel weird and i decided to make a new account, after the registration it said: "We just send a code to your email" and again, i didn't get anything.

alright so that's it, iw ill delete my acc forever, goodbye skype
ah i forget [protected]@yahoo.com this is my email anyway dont need to do anything because i will delete it really soon, i just wanna let skype team know how bad skype now on.

My skype name is shawn.turner46 and recently i recieved an email from skype with an email fare usage violation blocking. I have got paid features like unlimited calling and a few phone numbers. Now as per skype my account will be restricted and i will be barred from using paid features. Phone number subscriptions are already paid for 1 year. I have been chatting to the customer support for hours now and have no solutions. They are not telling me what is the reason. I have been using this account for 6 years now and i have already given the phone number to a lot of people. I dnt know what to do now as they are not allowing me to use the phone number even.

I automaticly log in to Skype, as normal. I was loged on from before this time, but al of a sudden I lost connection.

I've tried reinstalling, I've checked the internetsignal, but it still won't connect. I've had problems with connecting for hours now. Wether I use my phone (android), computer or connect through Hotmail (outlook). Shortly said, Skype won't connect.

Please fix this... all of a sudden I lost connection on Skype and I can't get it back...

On 1st June, without warning, Skype-Microsoft withdrew support for every Skype Certified standalone VOIP phone, like the RTX Dualphone, in the world.
None of these phones, whether business or home phones can now receive Skype-In calls. They simply don't ring any more.

The Skype Certification supposedly guarantees that the device will work with Skype - Ha ha, no longer. This is meaningless.

People who have paid for Skype Numbers now find them useless unless they switch to smartphones, tablets or computers. To say nothing of the cost of the equipment which is still, incidentally, being sold online.

This is a world wide problem and Microsoft will do nothing about it.
They are basically saying "Tough, we don't care"

I forgot my password and my original email used to set up the account has changed since I began using Skype. I have tried the automated identity verification format SEVERAL times in the last 24 hrs...giving credit card info, recent numbers I have called using Skype, birthdate etc...to no avail. There seems to be no support person I can contact via email to help me address this and I'm tired of going around in circles. Someone please get me a living person to resolve this...the automated system for ID/account verifying is NOT working!

Skype people, get your act together or I will cancel my account forever!

Skype sent me an email telling me they were going to inactivate my credit (A remaining euro 3.30) if I wouldn't use it within the next 7 days. Six days later I transferred euro 10, 00 to my credit, expecting it to add up to euro 13.30. But it is euro 10.00 now and there is nothing I can do. All (Well hidden) support instructions and links end in "this page is not available at this moment" and remain "not available". This kind of support makes me furious!
Now, is somebody going to react to this complaint (And get me back my euro 3.30) or is my complaint just going to be added to the list?

While I am video chatting on Skype, the picture of the person on the other end of the call flashes pink and green. This happens with any person I am calling with, and it is not my computer because I bought it just this week. There is periods of time when it does not flash colors, but when it does, I can not see anything on the other side of the call.

I purchased a USA number from Skype online [protected]. They charged me 1200INR for the number, The site said I must purchase credits first to be able to use SKYPE USA number & I Purchased for 1200 INR. I paid the amount requested to buy USA number &
1) I did not get any confirmation email
2) The number does not display while I make calls
3) I still get anonymous caller whenever I use skype

I called the customer service, one of the worst services I received. I wonder if they have anything called quality assurance for customer service provided over the the phone.

I spoke to three different agents Twice Allan & 1 Fenny & one more guy Jerry Brown, none of them knew what I was talking about & did not know anything that is sold on skype site, they, in turn, asked me where did you get this information. When I asked for customer service email ID, they said they are not authorised to give it. Pathetic service
I need refund of the service which they never provided

The people at Skype are incapable of handling even something as simple as updating a credit card. Three times I tried to do this (the most recent being May 8), going online and using chat to get "help" from their tech agents. Each time I was given directions that had nothing to do with what was on screen. Each time I was given contradictory information. Each time, the update failed (including one where the tech went into the account remotely and said he'd fixed it. Each time I was given disingenuous corporate-speak and condescended to. And each time I wasted over an hour in the process. The only thing that Skype and its parent company Microsoft are apparently good at is insulating their management from the complaints of the customers they're screwing over. When I phoned their toll-free "customer service" number, the prompts were irrelevant and unresponsive, and when I finally did reach a human, he put me right back into the voicemail hell loop all over again.

Einstein once said that insanity is doing the same thing over and over and expecting different results. By this definition, Skype is insane – as is anyone who uses them instead of a cell phone.

Hi,
I subscribed to "India 100 min mobile and landline 1 month' package on 6th May with orded id : [protected]
But I am still not able to make a call. It alwasy shows me 0 minute in my account. Its very disappointing.
Kindly do the needful. Last month, I bought the same subscription and It works like a charm but this time they are doing something wrong.

I am attaching the screenshot also.

Thanks,
Sumit