Skype
Reviews and Complaints

Skype - date of incident 8 June 2016. Skype name: chrisa1uk

My Skype account has been hacked and £50 taken by the hackers. The auto-top up had been set up using my Paypal account and when the account reaches a low enough level, £20 is added to the account ( the account is topped up by £20). The hackers removed £20 from the Skype account by sending themselves gift vouchers, and when Skype saw the account was reduced to the top up limit, they topped up the account by £20 from Paypal. This happened twice within an hour. The third attempt was foiled by Paypal who blocked Skype payments for me.

Skype, however, are making sorting this out impossible. Their verification process requires that I tell them the month and year that I set up my account and I have no idea. I have been with Skype since they set up business, certainly before 2000, so to recall a month and year is impossible. They also ask about a credit card which I simply cannot recall since I have changed most of my cards over the past decade.

They have now sent me a message saying ergo, "tough, you failed our verification test because you didn't answer the question, but try again if you want". I've tried again twice and failed both times even though I have provided all the other information that only I can know the answers to.

As soon as I receive a final "that's too bad" message from my latest attempt to sort this out, I will back off, write the money off and delete my Skype account - a process that I have noticed requires a personal chat with them using instant messaging.

Ideally, I would like them to get in touch with the people the money was sent to (all in China) and cancel their gift vouchers, and reimburse my money.

I recently discovered my 12 year old son had, behind my back, set up a skype account on a tablet he uses. I was not too concerned as most pre-teen/ teenagers are curious about technology, etc. However, when I checked his account to see what kind of messages he was receiving, I was shocked to discover that he had been receiving adult oriented content (i.e., nude selfies, requests for him to send nude pictures of himself, requests to meet/hookup/ reveal his address, etc) from some obviously sick adult males. When I went to contact Skype regarding what was happening, I was surprised to find that there is no way to contact skype via their website (or any other way that I could see on their website.) No phone # listed, no e-mail link to contact customer support, etc. I also was surprised to find that the only way to delete an account was to, as their website instructs, contact their customer support via e-mail (which is not supplied for you anywhere on their website.) Needless to say, I have filed a complaint with the local police and will allow the authorities to deal with the company. My warning, stay away from Skype. Any company providing a service like Skype that is unwilling to provide a reasonable way to contact them for support, especially when children could be at risk, is just as sick and guilty as the pedophiles trolling the net looking for their next victim. Shame on you Skype.

my skype credit was down to gbp 1.80 and so I went via paypal to make a payment of gbp 10.00 on the 13th of january 2016. i received a confirmation from payal and it is also showing on my paypal january statement and I also had an e.mail from skype saying gbp 10.00 had been delivered, but up until today's date, nothing is actually showing on my account! i have tried to constantly to contact skype via their site to absolutely no avail! i am now totally frustrated with this situation! please can you help or advise me? thanking you in advance for your kind co-operation with this matter.

best regards
lesley reed

I received a notice from Skype that my card could not be charged. It turned out the had an obsolete card number. I gave them 2 updated card numbers but kept getting . This was for them trying to charge my account $29.95 for another year of my Skype Phone Number which we have had for years.

I spent 90 minutes on the phone with their support trying to fix the problem. Once I finally got them to charge my card the charge was going to double to be $59.95

I asked why it had doubled in 24 hours. They informed me that since I changed my card number I had to pay a higher rate. Rather than be held hostage to this higher rate I canceled it instead.

Advice: If you subscribe to their Skype numbers make sure you use a card with the latest expiry date possible and don't lose your card, or get your number compromised because your rate will likely double if you need to update your payment info.

Dear Sir, I am naeem from pakistan. Yesterday I send a request on skype Salma. Rochdi I accept then video call only 10 minutes. After 10 minutes Salma. Rochdi asking me excuse me I am a boy and I record your fake video and pictures and I aslo hacked your facebook friends and family details you send me a money yes yea no. I ask no then my fake video uploaded in youtube and facebook all friends send it. please action this number please

Dear Sir,
I subscribed to call India on 20th August, valid for one month, and skype offered 2500 minutes call. Kindly note that most of the time am unable to call through skype credit. I tried through wifi, mobile data, dsl etc. call disconnects within a minutes of two. most of the time, i had to use my other credits like nymgo, ifone platinum, to complete the call. Kindly check my call records and you will know the fact of my complaint.
i have only 10 days left to finish the minutes. Frankly speaking i did not enjoyed the subscription at all. if you need proof i used nymgo and ifone platinum, i will give you my user name and password to check. Really unfortunate. I was not expecting this from skype.
Kindly resolve this issue, i remain.
Regards, Abdul Gafoor. my skype id: gafoormblc2001

19th August 2015
Payments taken from a paypal account NOT authorised by the account holder.
Refund immediately or Police intervention will be requested together with TV intervention.
[protected]@hotmail.co.uk

Its seems like somebody without my knowledge (Hacked!) made 4 top ups on my account for 3 times 25$ and 1 time 10$ using the stored credit card total to 85$. Details as below.
The following purchases were not initiated by me.

Date order # item paid with amount status
Jul 14 [protected]
Skype credit visa $25.00 delivered
Jul 14 [protected]
Skype credit visa $25.00 delivered
Jul 14 [protected]
Skype credit visa $10.00 delivered
Jul 14 [protected]
Skype credit visa $25.00 delivered

The amount seems to be used to make the below calls totalling to be 69.04 $
Following calls are not made by me

Jul 14 21:58 +[protected], belarus-minsk call $0.667 00:00 $0.000
Jul 14 21:56 +[protected], belarus-minsk call $0.667 00:00 $0.000
Jul 14 21:54 +[protected], belarus-minsk call $0.667 00:00 $0.000
Jul 14 21:50 +[protected], belarus call $0.667 01:00 $0.760
Jul 14 21:47 +[protected], belarus call $0.667 00:00 $0.000
Jul 14 21:44 +[protected], belarus call $0.667 00:00 $0.000
Jul 14 21:40 +[protected], belarus call $0.667 00:00 $0.000
Jul 14 21:31 +[protected], belarus call $0.667 00:00 $0.000
Jul 14 21:28 +[protected], belarus call $0.667 00:00 $0.000
Jul 14 21:25 +[protected], belarus call $0.667 00:00 $0.000
Jul 14 21:22 +[protected], belarus call $0.667 00:00 $0.000
Jul 14 21:15 +[protected], belarus call $0.667 00:50 $0.760
Jul 14 21:13 +[protected], belarus call $0.667 00:00 $0.000
Jul 14 21:07 +[protected], belarus call $0.667 00:00 $0.000
Jul 14 20:43 +[protected], belarus call $0.667 17:25 $12.100
Jul 14 20:36 +[protected], belarus-minsk call $0.667 03:26 $2.760
Jul 14 20:25 +[protected], belarus-minsk call $0.667 06:08 $4.760
Jul 14 20:22 +[protected], belarus call $0.667 00:00 $0.000
Jul 14 20:20 +[protected], belarus-minsk call $0.667 00:00 $0.000
Jul 14 20:19 +[protected], belarus-minsk call $0.667 00:00 $0.000
Jul 14 20:16 +[protected], belarus call $0.667 00:00 $0.000
Jul 14 20:13 +[protected], belarus call $0.667 00:25 $0.760
Jul 14 20:06 +[protected], belarus call $0.667 02:44 $2.090
Jul 14 20:01 +[protected], belarus-minsk call $0.667 00:19 $0.760
Jul 14 19:44 +[protected], belarus-minsk call $0.667 13:49 $9.430
Jul 14 19:37 +[protected], belarus-minsk call $0.667 04:27 $3.430
Jul 14 19:34 +[protected], belarus-minsk call $0.667 02:18 $2.090
Jul 14 19:31 +[protected], belarus-minsk call $0.667 01:01 $1.430
Jul 14 19:28 +[protected], belarus-minsk call $0.667 00:00 $0.000
Jul 14 19:05 +[protected], belarus-minsk call $0.667 18:16 $12.770
Jul 14 19:02 +[protected], belarus-minsk call $0.667 00:40 $0.760
Jul 14 18:58 +[protected], belarus call $0.667 01:08 $1.430
Jul 14 18:53 +[protected], belarus call $0.667 03:55 $2.760
Jul 14 18:46 +[protected], belarus-minsk call $0.667 04:46 $3.430
Jul 14 18:33 +[protected], belarus-minsk call $0.667 09:48 $6.760

I noticed this after I wake up morning and viewed the thanks for purchase emails from skype!

Kindly request to look into this issue and provide me a resolution.

The details you’ve sent to us
Support request number:[protected]

Your details
Country or regionindia
Preferred languageenglish
On which device are you running this application? None
Your first namedeepak
Your last namerichard
Your email [protected]@gmail.com
Your skype name (S) deeric27

There is no easy way to reach skype customer services. I want to send an email of complaint. There website links send you round in circles avoiding anything negative you may want to post.
I want to remove my profile photo from my account because it now has to become my business account, my company do not need to see my personalised photograph from 4 years ago-

How do i remove my picture? Ive tried deleting the account and making a new one but it comes back on despite having a new phone number. I dont want it on urgently my business director needs all employees to have skype so professionally i dont want any photo on my profile.

Skype will not direct me to an email address to complain too and this is extremely frustrating!

I paid for a US subscription and now Skype has denied me access to one of my accounts and failed to provide the service I paid for, thus they have robbed me of my money.

Skype makes it impossible to contact them. How can I get justice? How is this company allowed to operate in the United States without providing any means to contact them? How do they get away without having to answer to their customers?

They send you chasing all over the Skype website searching for a means to contact them when they very well know they have made it impossible for consumers to contact them.

Shame on Skype!

Dear Sir/Madam,
I'm using Skype since many years but today I found a Skype I.d. same as my profile name but this unknown person using my real picture on their profile. I don't know who is this. The Id is "neha-sameer". This person using my real picture. This is illegal and harassment.
Please block to this Skype id.
I'll be highly thankful to you.
Waiting for the positive response.
Thank you.

Neha Sameer
Contact person. Safeer Ahmed (My Husband)
safeer.[protected]@gmail.com

I am using Skype since 4-5 years and suddenly one week ago my account has been restricted because Skype has made five unauthorized charges from my account in one day and I have stopped four from them. Later they returned me the phone service but today it is restricted again and even i don't know the reason. I have tried to connect to the customer care live chat but just got this:” Select issue. Problems huh? Take a seat and tell us about it. Start by choosing a topic below.” So, I can’t contact anybody from the customer care and have no phone.
Is there any website where I can open a case and attach all my documents proving my side?
I am losing my clients calls because of Skype. It’s service become ridiculous. I have to go to Google Voice instead.

Skype did an auto-recharge on my account and debited 2 amounts of £23.00 but only credited me with one amount. All correspondence with them has gone unanswered.

Sort code 20-**-** • Account number *****486
Your transactions
Money out Money in Balance
Card Payment to Skype on 21 May 23.00 BCC
Card Payment to Skype on 23 May 23.00 BCC

I am using Skype since 4-5 years and suddenly few months ago my account has been restricted even I don't know the reason even I didn't login my account somewhere accpet my mobile or computer. I spoke to the customer care so many times but they didn't do anything and I sent them email again few days ago than they replied me that I should make new skype account when I made new skype account and I redeemed my voucher for calling my account restricted after 2 min and can't make any call and can't even refund the money it was huge money just $2.50 voucher but its still money and facing so many problem. I am sending you all the pictures of emails conversations and my both account pictures which I have and both have been restricted.

Skype is a Microsoft based company. Microsoft and Skype, Inc both have their offices in Palo Alto, CA yet they charge your credit card through an international office in Luxembourg incurring foreign transaction fees and don't make that clear when you are purchasing their services. Even when you sign up for Skype, it asks you what country you are in, and being in the United States of America, with a company who's office are located in the USA, one would never imagine it is a foreign entity. They should make it clear that your credit card is being charged as if you got on a plane and travelled to Luxembourg.

Dear Team,

Please note that still my issue has not been resolved and i want them to give my free minutes back or subscribe with a new subscription as an alternative...my marriage is on 09 of june from india and i have to plan so many things for my marriage thru skype but skype customer service are a cheater..

ok i understand that it cannot be carried forward so plz subscribe my account with a new subscription and give me only 440 minutes back and deduct your 360 minutes ...i want my subscription back asap ...it was not my mistake i addressed this issue when my subscription was valid but you guys kept on ignoring my email...i requested for this like almost a month and u guys just kept on ignoring so its ur prblm not mine...plz subscribe my account asap bcoz of u guys i was not able to speak to my parents on tmy birthday and even i was not able to speak to them on festivals so i want it by any how otherwise i am going to escalate this issue to a very high level...poor handling customer servise...to resolcve a issue u need more than a month ...i need it back

The entire mistake was committed from ur end...

1.you deducted my free minutes bfore the time.
2.once I received a message that my subscription free minutes has been over the next day itself I send an email to guys like 10 days before my subscription date...but u guys did not respond to my email for 5 days and then kept on ignoring.
3 I know as per ur policy if the subscription period is over u cannot return my free minutes...but this is neither my problem and not my fault .
4.you guys have poor handling customer service ...you guys are exploiting customers I will again file a complain against you guys because I need my free minutes back.
5.even sending so many emails I did not received a resolution ...I understand ur policy...but there shold be an alternative while committing a mistake from ur end how can u say straight away no to the customer.
6 If the mistake is from ur end then you your company Skype needs to compensate for that...I understand that you cannot return my free minutes back ...plz subscribe my account with 800 min free calling to india for the month of may.
if this is not actioned then again I am going to file a very big complian then I will reach to the ceo/vp/avp of the company to get it resolved.

your tat is only for 24 hrs you deducted my free minutes you have to pay for it or subscribe for it for this month a new subscription if my previous subscription was over and if you cannot returned the expired subscription bkas u the Skype is the culprit.

This has been happening continuously every month...before my minutes used to expire you guys used to deduct my minutes and say that the subscription is over...how stupid...and you guys kept on doing the same thing again and again everytime I thought it might be an error but this time I am very serious I need it back with an alternative...
I have all the emails that have received from the Skype in regards to the solving of this problem and I will be happy to post all the emails on the website for complain to let the higher management know what Skype customer service representatives are doing to keep the customers happy and what kind of customer service they are providing

you can also see the attached email that when was the 1st day i requested to get bck my skype free minutes and still not received.

I have send all emails to skype customer care service with the same email address that is [protected]@live.com

Regards,
Sarita

--------------------------------------------------------------------------------
From: SKYPE.SKYP.WW.00.EN.CVG.MEG.CS.T01.REC.00.[protected]@css.one.microsoft.com
To: [protected]@live.com
CC:
Subject: SRX1238877335ID - ESC/blocked
Date: Fri, 25 Apr 2014 23:57:50 +0000

Hello Sarita,

Thank you for your reply!

We understand that you want to have the 440 minutes back to your Skype account so that you may use it once again.

To address this issue, as per Skype Policy we cannot re-activate the 440 minutes back to your Skype account since this subscription have already expired and once a subscription expires all the remaining minutes on it will also be forfeited.

Again our apology and do hope for your understanding.

Best regards,

Harold M
Skype Tier-2 team

Visit www.skype.com for the latest news, updates and tips.

I am a Skype Business User with Skype Manager. I purchased Skype Credits to assign to my team and I did it for UAE & Saudi Arabia. The next moment, team tried and said it does not work after many tries. I contacted Skype immediately, and their chat support said this, after some analysis they agreed that in these countries, Skype is banned and hence, they will refund the money. All done. Later, I received an email with:
----------------
I understand that your concern has not been solved as you wish it could be. And I know how frustrating it is. But I am sorry to let you know that there is no way for us to refund the subscription because it has been allocated using Skype Manager.
We can only refund a certain subscription if you purchase it using your personal account. I know that you dont want this and I totally understand that. That is why I have followed up you on email regarding this matter so you can be aware and will not wait for a week for the refund that is not going to happen.

This was on 4th of Feb and today its Feb 22nd. I asked them to solve the issue, as I was ready to spend few thousand with them for entire team, but they said, despite the fact that the problem is with them, they would not refund as I am a business user. They could check and in chat, they did confirm that I have NOT USED EVEN 1 MIN from the subscription.

After a lot of to and fro emails (they will reply once every 1-2 days) and now it has become reply once every 2-3 days from their end. They said that they will escalate the issue, but no timeline promised. After a few more emails, they said that the person assigned is unavailable. After few emails and few days, they wanted my mobile number to talk to me, then again no calls and no responses and they said they are again investigating the issue and nothing happened so far for 3 weeks.

I have all email and chat copies with me, where they agree in writing that the problem is theirs, but still won't support as I am a business user and they have "no way" to refund. If it is a system they built, how can there be no way to refund?

If all went good, I would have stayed a loyal customer.

I subscribed the 800 mins call to India from 2nd September 2013. My next subscription starts from 2nd October and also confirmed on the site that my subscription will start from 2nd October. On 2nd October I called India thinking that my subscription starts but they charged me for all the numbers I called which comes to USD 4.00. When I asked Skyoe they are saying that they start my subscription from 4.27pm gmt. Now how the hell we know that there is a time also from where we have to start. They never state that the subscription will start from this time also. Now I lost $4.00 and they just making fool by saying all this nonsense. The exact wording they are giving explanation is as below which is not understandable:
"Anil, here's what exactly have had happened in your Skype account. You're right that the number you're trying to call is covered by your calling subscription. However, we have checked that the time you've initiated the call, your minutes was not yet reset. In that case, the system use your Skype Credit so that call will be connected."

I tried 3-way video calling tonight which requires Skype Premium. Since I wasn't given the option of trying it out first, I signed up for the 1 month subscription. After spending frustratingly 2 hours of making it work, I gave up and asked for a refund. It took over an hour on the chat line to beg for a refund and I still didn't get it. I was told that the subscription is used and therefore I am not entitled to a refund. I barely used the subscription for 5 hours and most of that time was spent figuring out why the 3-way video calling won't work.
Customer service is very poor. They didn't even consider that I spent hours making the group video calling to work. No, they want their $10 even if it meant they didn't deliver a working product. In my opinion, Skype should be investigated for fraud.
Anyway, I'm not going to get my money back and therefore I would like to make sure that consumers do not fall into the same trap. Skype is a scam and don't deserve your business. Take it elsewhere there's lots of other options out there. I am making sure I broadcast this news to everyone on the internet. It will be $10 worth spending.
Consumers beware: check this link for more complaints.
http://www.consumeraffairs.com/cell_phones/skype.html