Sling TV
Reviews and Complaints

So, if you're thinking about getting Sling TV, my advice is don't get it. They're scam artists and crooks. We haven't had Sling TV for a month, and the channels buffer and go out. When I signed up for services, they said all the channels in my package were live TV, which is a lie because Nat Geo Wild and four other channels are on-demand channels. Plus, channels I'm supposed to be getting say "unavailable." You can't access them because it's a black screen or it buffers constantly. I've done troubleshooting 15 times on this issue, and I've checked with my ISP provider on issues, which there were none.

Then, on Friday, my first call, I was on a two-hour call. The rep supervisor was rude with me, trying to argue that I would have to wait 5-7 business days to trouble ticket my issue, which I already did seven days ago. In good faith, I paid for two months of services, $85.00 dollars, and I'm not getting the services I paid for. I asked them to compensate for this, and I get the runaround. They told me there's nothing we can do but put a trouble ticket on it, which I've already done once already. So, when I said I had proof of this because I record my calls, the supervisor made a smart comment to me. I informed him in Texas it's not illegal to record phone calls, and I advised the supervisor that offering services that don't exist is illegal because it's bait and switch and slamming customers. If I'm not getting services, you would think they would compensate for services I'm not getting.

After the first call, the supervisor hung up on me, so I called back another two hours, which I went through the same crap again, getting the runaround from Sling TV. I did speak to an attorney on this matter, and I did file a complaint with the FCC and Federal Trade Commission on Sling TV. I have the phone calls to prove it, which I edited where I'm going to put them on social media sites to deter people from doing business with Sling TV because they're crooks. If they were loyal to their good-paying customers, they would make it right, but they don't. They give me and other customers the runaround. So, when you don't get Sling TV services and when they don't work, you're out the money you paid for your services and get nothing. So, geez, then that means Sling TV are con artist crooks. That's what crooks do.

Sling TV blocked me on Facebook on the regular Sling Facebook. So, if I'm lying about this, Sling TV, why block me? Do you guys have something to hide? If I'm slandering Sling TV, which I am not doing, you would think Sling TV would defend this allegation against them if it was false. But instead, you block me, and that's fine. If you block me, then all that means you're shady and do have something to hide on what I'm alleging against Sling TV, which if I'm blocked, proves what I'm saying is 100% true.

In close, if you want to be ripped off on getting services you won't get, who don't care about their customers, then go to Sling TV. When you go through what I have with Sling, don't say I told you so. Sling TV doesn't even deserve one star.

I've been hearing about Sling TV's "Free 7-Day Trial" for quite some time now. Recently, my local cable company increased our bill by 20%, which made me think about switching to Sling TV. I visited their website and looked at their various options before deciding to purchase a Roku Ultra for $50 along with 3 months of service. However, I later found out that I did not qualify for the "Free 7-Day Trial" because I bought the Roku at a discounted price. I highly recommend trying the Sling TV 7-Day Free Trial before committing financially. I'm not sure how many people will want Sling TV after a free trial because of so many issues like buffering, pauses, hard to use interface with the app alone, etc.

On August 1st, one day after I placed the order online, I received an email from Sling TV saying, "Good news! Your Roku Ultra is on the way. Expect a package to arrive within the next few days. You'll be watching your personal channel lineup on your big screen in no time." However, this was NOT TRUE and set me up for an unrealistic expectation!

On August 7th, eight days after I ordered Sling TV, I called them to inform them that my Roku Ultra had not arrived. It turns out that their week-old email was a LIE because the Roku had not even been sent, thus delaying it as much as an additional week!

I have been playing with the Sling TV app since last week, but it is clunky and hard to work with on my computer and not nearly as easy or convenient without the Roku or other interface. The worst part is the channels often pauses or buffers, and that is REALLY annoying! Sling TV recommends a minimum internet speed of 25 Mbps and my internet is over 100 Mbps plus I'm hard-wire connected with a CAT-5 cable instead of connecting wirelessly, but still get frustrating buffering when I watch!

So I contacted Sling TV today (via chat and phone) asking to cancel my subscription and refund my money. I did so because they had not fulfilled their email promise to me. I politely asked to get out of the contract and have a refund issued, but all three SlingTV representatives/supervisors I talked with told me that it was NOT possible because I agreed to purchase the Roku Ultra and 3 months of service. I was told "Sorry you're unhappy, but we can not help you!"

I was then promised by Victor that my Roku Ultra would "definitely" be here in 3 days (this Friday, August 10th.) So in my humble opinion, Sling TV's customer service won't help you even if your complaint is fair and reasonable. I'm hoping the Roku will come by Friday and that this interface will make Sling TV a better experience. If not, I will re-connect to our local Spectrum cable and pay three times more for a much better picture quality, better customer service and far greater channel selection.

In hindsight, switching to Sling TV was a bad decision for me.

CONCLUSION:
(1) NEVER sign up for Sling TV without a "Free 7-Day Trail." (That way you can quit without going thru the frustration I did.)
(2) Be sure your internet speed is high enough, and be willing to accept the fact that your Sling TV program will pause and buffer regardless of your internet speed!
(3) The old saying, "You get what you pay for" is most often true! Paying 3 times as much for cable TV may be worth it as you get MANY more channels with a better interface and no buffering or annoying pauses of your TV programs. Plus Spectrum's customer service IS far superior, I'll give them that!

I recently tried out SlingTV for their free trial, hoping to catch The Walking Dead which airs at 1AM EST in my time zone. Unfortunately, the show was very choppy and laggy, making it difficult to watch. I decided to cancel the service, but when I tried to do so online, my email and password were not recognized by their system. I even tried resetting my password, but never received an email. I contacted their customer service via chat, and was told that my account had already gone live and that I would be charged. I was very frustrated with this, as I had tried to cancel the service before the end of the free trial.

The chat conversation I had with Christian was not very helpful, as he was unable to cancel my account without the last four digits of my credit/debit card. I provided this information, but was told that my account would not be canceled until the end of my new billing cycle on 11/30. I explained that I had tried to cancel the account before the end of the free trial, but was unable to do so because of issues with my email and password. Christian suggested that I call their customer service number, but I was unable to do so because of the time difference between my location and their office hours.

I eventually spoke with Josue, Kim, and Brian, all of whom apologized for my troubles but would not issue a refund. I was very disappointed with this outcome, and plan to file complaints with my bank's Fraud Department, the FCC, and the BBB.

Overall, I would caution others to be careful when using SlingTV. While their service may work well for some, I had a very negative experience and was unable to cancel my account before being charged.

So, I had a bit of a problem with Sling TV. I noticed some charges on my card that I didn't recognize, so I called them up to cancel the service and get a refund. But, they couldn't find any info about me except for the last four digits of my card number. I was getting pretty worried, so I went to their website and followed their instructions for reporting fraud.

A few days later, I got an email from Sling TV. They apologized for the inconvenience, but said they wouldn't be able to refund any charges on my account. They suggested that I check with anyone in my household who might have used my card without my permission, and to contact my bank if I suspected any fraudulent activity. I was pretty upset at the way they worded the email - it felt like they were blaming me for the charges, even though I had reported the fraud to them as soon as I noticed it.

I wasn't the only one who had this problem, either. I saw other people online who had received the same email. It's frustrating to feel like you're being treated like a criminal when you're the victim of a crime.

To make matters worse, I called Sling TV twice and got no help at all. They just filed a ticket with my info and told me my account couldn't be refunded. It took two days for them to even send me the email about the charges.

And, to top it all off, they accidentally sent the email to the person who had stolen my card info. Talk about a major screw-up!

I'm really disappointed in Sling TV. They don't seem to care about their customers, especially when it comes to fraud. They even blocked me on Facebook when I tried to reach out to them. I wouldn't recommend this company to anyone.

I recently signed up for a sweet deal on Sling TV, which promised me 6 months of Sling Orange and HBO for only $210. I had never heard of Sling before, but I figured it was worth a shot. When I signed up, I assumed that HBO was included in the Sling Orange package, so I applied my promo code and started watching my favorite shows.

However, I soon realized that HBO was actually a separate add-on, so I quickly edited my account to add it. That's when things started to get messy. Sling claimed that when I signed up for Sling Orange, the promo code actually applied for 11 months of service, not just 6. So when I signed up for HBO, it charged me for 11 months of service, since I was already locked into an 11 month billing cycle.

I thought this would be an easy fix, so I called their customer service and asked them to update my account to reflect the 6 month promo and refund the HBO charge. But instead, I received an email from their billing department saying that the charge was not refundable and that I was stuck in an 11 month contract with them.

I was shocked and frustrated by their response, so I called and emailed multiple times to try to get my refund. But every time, they denied my request and even blamed me for the charge. One rep even told me that I would still owe the 11 month charge even if I canceled my promo now.

I couldn't believe the audacity of this company. They were perfectly fine with charging me for a service that I no longer used or wanted. So I decided to file a complaint with the FCC, and that's when things finally started to change.

After my complaint, Sling's billing department finally agreed to refund my money. But even now, I'm still waiting to see the refund on my credit card. It's been a long and frustrating process, and I wouldn't wish it on anyone.

In conclusion, while I believe that a la carte TV is the future, Sling TV is not the savior we deserve. Their billing practices are shady and fraudulent, and they don't seem to care about their customers. If you're thinking about signing up for Sling, I would advise you to be very careful and read the fine print. And if you do run into any issues, don't hesitate to file a complaint with the FCC.

Sling.tv had a bit of a tussle with Fox, which meant that they weren't carrying their channels. I was pretty bummed out about this, especially since I had just signed up for their service with a limited discount of $25. I only wanted to watch the American League baseball playoffs, which were being aired on FS1. Unfortunately, since Sling wasn't carrying Fox, I couldn't use their service. I had to quickly pay YouTube.tv another $50 if I wanted to watch the first game, which was starting in just a few hours.

Sling stubbornly insists that they're justified in keeping my money. They say that at the time, Fox wasn't listed on their website as an available network. But come on, how was I supposed to know about the dispute with Fox? And how was I supposed to know that after years of having FS1, they suddenly wouldn't have it anymore? I thought too highly of Sling to think that they would remove a network as popular as Fox without announcing it clearly on their homepage. I mean, websites that review streaming services all over the Internet said that they did have it. So Sling gets to keep my money, and I get nothing.

Sling's problem with Fox and their apparent attempt to keep people in the dark created so much confusion. They had to have known that people wanting Fox would mistakenly sign up, and they should have been willing to give refunds as any ethical and respectable business would. Instead, they took advantage of the confusion.

I have to wonder why Sling wouldn't refund money given to them by mistake and under false pretenses. Why would they give excuses, argue, and find trivial, opportunistic reasons to refuse refunds? This just angers and turns potential customers into enemies. It's really not good for their reputation. It makes me think that Sling simply wants your money, apparently at any cost.

I recently had an experience with Sling TV that left me feeling frustrated and disappointed. I tried to cancel my service, but I got the runaround for more than three days. I couldn't access my account online because I couldn't remember my password, and when I asked for reset instructions, they never came. I tried to reach them by phone, but there was no way to do so if I couldn't access my account. Finally, I was able to get their customer service line through ROKU, but I still couldn't get through by phone. So, I opened a chat, and they told me I had to cancel through ROKU. I told them I already talked to a ROKU rep, but they misinformed me and told me to contact Sling. I had to go through three customer service reps before I could get one I could understand.

The first rep I talked to told me that if I canceled my Sling account, it would also cancel my ROKU account because it would make my activation code expire. I was very skeptical of this claim, and I questioned it vehemently. The guy hung up on me, which was very frustrating. I called back, and the second rep I talked to was at least understandable. He told me not to worry, my ROKU would not cancel, and that the activation codes do not have expiration dates. He asked me for the name of the first guy who told me this, but I couldn't give it to him because the other guy's accent was so thick I couldn't understand him. The second rep told me not to worry, that he would take care of the problem, and asked me to give him 24 hours to call me back.

Overall, my experience with Sling TV was very frustrating. They offer no customer service, and it wouldn't surprise me to learn that they have some deal with ROKU reps to tell customers that they will lose their ROKU if they try to cancel their Sling account. I feel like I was ripped off, and I would caution anyone considering using Sling TV to think twice before signing up.

This company is a total joke, let me tell you. I was so excited to sign up for Sling TV, but boy was I disappointed. First of all, they don't even have any of the Discovery channels, which is a total bummer. And to make matters worse, they sold me a device that I got a discount on for purchasing three months in advance. But get this, DirecTV Now, which is a similar service, gives away the same device for free for just paying two months in advance. What a rip off!

And don't even get me started on their refund policy. As others have noted, there are no refunds, even when it's Sling TV's error! And get this, nowhere on the website or during any phone call was I ever informed of this. I had to file a fraud charge with my credit card company just to get my money back. And even then, 45 minutes later, I got an email welcoming me back to Sling TV and charging me even more money! What a bunch of BS.

Their customer service is a total joke too. I was sold an AirTV player and charged for three months of their cloud DVR, but no one mentioned that the AirTV player did not support the cloud DVR. Their customer service should've already known this, but since it was their mistake, I should've received an immediate refund. But nope, I had to fight tooth and nail with my credit card company just to get my money back.

And to top it all off, they don't even have it so you can sign into separate streaming sites on the Roku, like nearly all other companies let you sign into. What a pain in the butt.

In the end, I gave up and got a deal from Xfinity that costs less for my TV than Sling could ever offer. And get this, it comes with a real DVR, tons of channels, etc. since I'm using their broadband. The combination of both costs is considerably less than what I was able to get from any streaming company, especially when you need a lightning fast internet to watch these types of programming without constant buffering.

So yeah, save yourself the headache and go with a different company. Sling TV is a total joke.

I understand that Sling was hit with a cyber attack of some nature in February. This undoubtedly caused problems with their network infrastructure requiring time to troubleshoot and repair. Having been involved with recovery efforts following an attack on a company for which I worked, I can understand the frustration. I also know that customer service efforts must increase exponentially if a company expects to retain their customer base and attract new business. This does not appear to be the case with SlingTV.

I did considerable research into the programming offered by a number of streaming TV services and found that some programming we enjoy was not to be found in any of the major services but was available via local OTA stations. Since we have multiple TVs in our home, the distribution of OTA channels became a major consideration in our cable cutting efforts. Enter Sling and AirTV. With Sling I was able to obtain the desired streaming channels and, with AirTV, have access to OTA programming wherever it was needed without stringing coax cable throughout the house or installing multiple antennas. The offer of bundled streaming service and an AirTV Anywhere device promised to make the “perfect” solution.

On 21 March 2023 I purchased 3 months of Sling TV with the AirTV Anywhere device thrown in for an additional $99.00. No where on their site was any indication or warning that they were experiencing difficulties with the ordering process. The Sling streaming service was active immediately and thus far has proven quite satisfactory. However, when a couple of days passed with no indication the AirTV device had shipped, I checked on line via the chat function and was greeted with the notice that no order was found. I called “customer service” and was told that a device would definitely ship but that they had no visibility of when. After a few more days of absolute silence, I lodged a complaint with the Better Business Bureau. I was ultimately contacted by a representative of SlingTV. In an email exchange with the representative, I was ultimately given a refund of $99 for the device and promised that one would still ship to me as soon as possible with no promise of a potential shipping date. I emailed the representative a few days ago just to verify that a device would ultimately ship and even offered to again pay the $99 original price. I emphasized that the major reason I selected Sling was for the bundled offer and that not having the AirTV device completely undermined my initial plan for complete TV coverage. I explained that I simple need to know for sure that the device will ship soon or, alternately that it will never be available. My main concern is that I have essentially been left in the dark. Sling and AirTV are sister companies and it is absolutely inconceivable that one seems to have no idea what the other is doing. This is not a real confidence booster. The impression left with this customer is that Sling/AirTV is either totally incompetent or places little value on the needs of their customers. I have grown very weary of noncommittal answers to simple questions.

I signed up for Sling and thought it sucked compared to the streaming service I was looking to replaced. I cancelled it within 24 hours of signing up and my account was quickly closed and I no longer have access yet I am being told I still have to pay for the first month? DO NOT try this service as it does not include alot including CBS. I will be disputing this charge on my card.

I’ve had Sling for several years. The payment is posted as Amazon Pay then to my credit card. In April I noticed my bill had increased without notifying me of rate hike. The customer service person (csr) told me I had added channels in February 2023 to include Portuguese channels. Don’t speak or read Portuguese nor do I know anyone that does. The csr said I had been hacked and it was my fault that I use a public WIFI. My accounts including Sling are only accessed through my home via my iPad or laptop which never leave home. Refused to give me credit for the 2 months the Portuguese channels were on the account. Csr wanted me to believe that someone got through my motion detection cameras undetected, disabled my alarm system, got past my Doberman, got into my locked safe to get the passwords for my iPad, laptop and account passwords. Then got out undetected. I had called Sling in early February when I started seeing some Middle Eastern advertisements and no mention of the addition of the Portuguese channels. After being belittled by the CSR I found that Sling had been hacked. I filed a dispute with my credit card company. Sling then went and issued a disconnect of my service effective April 29th 2023. Again, called Sling April 5th 2023 where I was assured that no service interruption. Today I see the credit card company reversed my credit as the Sling claimed I had never informed them to cancel. Service was not cancelled by me I only disputed the Portuguese channels. Called Sling again where I was informed to call Amazon as they cancelled it. Not true. Called Sling again where I was informed billing had issued the disconnect and no way to stop service from being disconnected on the 29th. Multiple phone calls and hours on the phone. Csr refused to let me speak to someone else. Please note the CSRs are in the Philippines and English is not their native language. It is sometimes difficult to understand them.

I’ve had Sling for several years. The payment is posted as Amazon Pay then to my credit card. In April I noticed my bill had increased without notifying me of rate hike. The customer service person (csr) told me I had added channels in February 2023 to include Portuguese channels. Don’t speak or read Portuguese nor do I know anyone that does. The csr said I had been hacked and it was my fault that I use a public WIFI. My accounts including Sling are only accessed through my home via my iPad or laptop which never leave home. Refused to give me credit for the 2 months the Portuguese channels were on the account. Csr wanted me to believe that someone got through my motion detection cameras undetected, disabled my alarm system, got past my Doberman, got into my locked safe to get the passwords for my iPad, laptop and account passwords. Then got out undetected. I had called Sling in early February when I started seeing some Middle Eastern advertisements and no mention of the addition of the Portuguese channels. After being belittled by the CSR I found that Sling had been hacked. I filed a dispute with my credit card company. Sling then went and issued a disconnect of my service effective April 29th 2023. Again, called Sling April 5th 2023 where I was assured that no service interruption. Today I see the credit card company reversed my credit as the Sling claimed I had never informed them to cancel. Service was not cancelled by me I only disputed the Portuguese channels. Called Sling again where I was informed to call Amazon as they cancelled it. Not true. Called Sling again where I was informed billing had issued the disconnect and no way to stop service from being disconnected on the 29th. Multiple phone calls and hours on the phone. Csr refused to let me speak to someone else. Please note the CSRs are in the Philippines and English is not their native language. It is sometimes difficult to understand them.

I signed up for the 3 month prepaid and get a discounted AirTV. It’s been 6 wks and I haven’t see the AirTV. I’ve used the Sling help line and there’s no indication that the item shipped. I called the number that Sling Help told me to call, I waited for 2 hours, seriously 2 hours and I was connected to Dish TV. There couldn’t help me that said I had to call Sling, I explained I called the number that’s on Sling’s Help web site. The guy at Dish gave be a different number. Called that and waited for 20 minutes the guy said it hasn’t shipped yet. Call back a week later, still has shipped yet but they’ll put a ticket in and note my account. I’ve called 6 times, the last time I was pretty upset because everyone keeps telling me they put a ticket in and it should ship soon. The last time I asked the customer service person to tell me how many time I called and read me the previous notes. There was not thing in my file. The previous customer service was blowing smoke up my [censored], Sling sucks. Find another streaming service.

I received half off offer of Sling Orange and was charged for Orange & Blue for $55. I want refunded or credited for the intended $20 Sling orange offer please. Waited 35 mins on chat to talk to someone who did not resolve or help. I have copy of transcript. Will dispute credit card charge and willing to take this a whole other level. My cancellation was exactly 1 minute after my "resubscribe".in which my previous subscription was reactivated for $55. They will not honor the email. Which is good for new and previous customers.

I added Sling to get MSNBC and a couple of other channels so I could cut the chord from my local cable company. The unfortunate thing is that Sling interrupts the news programming mid sentence to cut in with commercials, and comes back to a completely different segment...we are missing valuable information.

I understand the need for commercials, but you need to run them during the allotted time and stop interrupting the programming.

I registered for Sling TV to watch a sporting event back on May 02 2022 and was told if i cancel in a month i will not be charged. I did cancel and since now April 07 2023 have been charged monthly a fee and want my money back. I have called your Customer Service line who refused to assist. This is WAY too much money to be taking from customers and I can only imagine who else you have done this to. I would love my money back. Thank you.

Emily

[protected]@gmail.com

I am NOT happy as I have cancelled all this.

I went to cancel my service on 3/26/2023. Change updates add-ons etc. Noticed on 03/27/2023 I was charged a fee. Called 3/28/2023 customer service cancels my service on 4/27/2023 but does nothing for the charge of March 27 to April 27th. I can't use this service for this month because I am moving. Not user friendly on cancellation. I would like a refund. [protected]@comcast.net. I am currently not using the service.

Scam scam I never used the service immediately up for 7 day free trail cancel 2 days later just found out they have been charging my account for the past 2 months so $110 and won’t refund a picture off the BBB review I posted is here will keep posting everyday and writing bad review will have everyone I know post everyday bad reviews until this is taken care of tried to call and talk to a manger but they said they are to busy

Sling tv is a scam I signed up for a 7 day free trail and cancel 2 days after I set it up because they didn't have the show I wanted so I cancel the account and find out today they have charged me for the past 2 month and wont refund anything told them I don't want the service and refund guy was rude disrespectful going to have friends and family post bad reviews until something is done going to have everyone that I work with over 3,000 people asking them to post bad review they wont let me talk to a supervisor to get this problem worked out they took $110 out of my account and I have never once used the service doesn't even deserve one star only gave that because i had too

The new commercial showing a family at dinner and daughter walking away in anger carrying tv with Sling saying she is in love with Sling. This is offensive and goes to show how much disdain there is for the family unit as well as disrespect for parents.

This round of ndw commercials are not only offensive but dont make sense e.g. the therapist and client.

I recommend they get a new agency for publicity.

Phil

On 11-13-2022 I was billed $204.85, then on [protected] I was billed $286.16 for a total of $491.01.

After I contacted Cap1 and Sling TV, Sling said they would not do anything about the charges claiming they were proper.

Cap 1 deferred to the Sling TV response.

My account billing went from about $40.00 per month the above amounts as noted.

This billing issue has not been treated with repsect.

I canceled my account months ago and continue to get billed. I would login to the account to check the status and showed the account was closed. I stilled continued to get billed. Today, I finally found a phone number to call (by the way, they have nothing on their site to call them) and called them about my account. They said I never canceld my account. I asked them to look at the activity on my account to prove I cancelled and had not used their site in 5 months. They said it didnt matter. I had them cancel and they did absolutely nothing in return. Not a sorry, no credit in return, nothing... Worse service ever! FYI, I emailed them about my account and they never responded. Check the account activity, I never used Sling!

On 12/31/2022 I used the Sling DVR to record the Georgia vs Ohio CFP Bowl game, one of the 3 most important college football games of the year. When I tried to play the recording on 1/1/2023 I got about 50% commercials and some idiot saying "Due to time constraints we have shortened this coverage" over and over again. Only about half of the actual game was recorded.

Is this what they expect us to pay $40/ month for?