Menu
For Business Write a review File a complaint
Smart Communications

Smart Communications review: Poor service 7

J
Author of the review
12:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ganyan din na eencounter ko araw araw na lang 7am to 7pm wala access sa inet puro invalid ip address pagdating naman sa gabi ok na, until to the point na tinawag ko na s customer service nila, puro ref number lang binibigay, so ang da best way jan di ko na babayaran ung mga next bill nila kahit pa padalhan ako ng demand letter haharapin ko sila!At isa pa nag during application ko ng line may promo sila na free printer, sim at 1 month free bill, but until na wala ako napakinabangan! Mga leche sila pag ff-up mo mismo sa service center nila wala daw stock! Mga manloloko one of of scamming their customer! The best solution magpapalit ako ng bayan tel or pldt! Period

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

7 comments
Add a comment
J
J
Jamshid20
PH
May 10, 2012 8:10 pm EDT

I have smart prepared and recently as soon as I load any amount, next thing I know it is gone without making any call or text. I thought it is only me but them my wife had the same problem and may sister in-law has the same problem. I am sure if in my family 3 of us losing like this then there should be many people who are being victim of this whatever you may call it. They are really SMART to make us pay. This is my email add:hmvtn@yahoo.com.sg

L
L
Lorimer Nathaniel A. Manabat
PH
Nov 07, 2012 7:25 pm EST

TXT/LOAD FOR SMART-ROAMING INTERNATIONAL OUTGOING CAN'T RECEIVED TXT/CALL/LOAD FOR 3days NOW...NOV.5 'TIL TODAY NOV. WHAT' SEEMS TO BE THE PROBLEM?

L
L
Lorimer Nathaniel A. Manabat
PH
Nov 07, 2012 7:27 pm EST

It's been 3days (nov.5 'til now) I can't txt/received/load in and out butuan city to jeddah..what seems to be the problem?

K
K
khevin
PH
Jan 30, 2013 9:34 am EST

They say unlimited 25 but it's limited depending on the calls. Why should smart promise unlimited calls when calls are only limited. The reason they say is there are many who took advantage of the promotion. Then do not make promotions that you cannot keep.

M
M
milky lenciano
PH
May 09, 2015 10:39 am EDT

Anu ba yan.. . Plz po.. . Andi2 na ung confirmation ng dalawang promo n inunli ku.. But still, d pa rin aku mkatwag.. Mssayang po ung load ku.. Buti po sna f pwede nio maibalik ung nsayang kong load kc, iku.considera ku nlng po n ok lng.. Pero hndi po ehh.. maiixpired 2 bukas.. Sayang nman f d ku man lng mgagamit ung call kahit ung sang promo man lng n inunli ku.. . hai.. .

S
S
sally5314
US
Feb 15, 2016 7:32 pm EST

I bougth a smart loader sim for my mother several months ago but suddenly hnd na ito gumana. So dinala nila ito sa binilhan nila ng sim sa MacArthur Eastern Samar tapos after days daw finorward sa smart center sa Borongan, Eastern Samar. Okay, it's been two weeks now damn fools! It's a business you know!? Ilang araw lng na hnd tumatakbo business nyo patay kau, wla kau kakainin. Today, binalik na ung loader sim but still not fixed! The worst thing about this is hindi nila irerefund ung 2 thousand na load dun. How dare you smart communication philippines! hindi pinupulot ang pera dito sa abroad! Tapos ung binilhan ng loader sim ng nanay ko nagbigay ng cellphone number na sabi ay phone number daw ng smart center ng Borongan so I tried to call them and it is not working!

C
C
christopher mack otida
US
Aug 17, 2019 5:51 pm EDT

called customer service today, puro bastos kausap. 3 weeks n kong walng service. tpos sasabihin escalation will take 5 days.
and they are expecting me to pay in full.
Calling the attention of DTI

  1. Smart Communications Contacts

  2. Smart Communications phone numbers
    1800 1888 5648
    1800 1888 5648
    Click up if you have successfully reached Smart Communications by calling 1800 1888 5648 phone number 1 1 users reported that they have successfully reached Smart Communications by calling 1800 1888 5648 phone number Click down if you have unsuccessfully reached Smart Communications by calling 1800 1888 5648 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling 1800 1888 5648 phone number
    100%
    Confidence score
    Smart Money/Padala
    888
    888
    Click up if you have successfully reached Smart Communications by calling 888 phone number 0 0 users reported that they have successfully reached Smart Communications by calling 888 phone number Click down if you have unsuccessfully reached Smart Communications by calling 888 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling 888 phone number
    Smart Postpaid, Smart Prepaid, TNT
    800
    800
    Click up if you have successfully reached Smart Communications by calling 800 phone number 0 0 users reported that they have successfully reached Smart Communications by calling 800 phone number Click down if you have unsuccessfully reached Smart Communications by calling 800 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling 800 phone number
    Smart Infinity
    333
    333
    Click up if you have successfully reached Smart Communications by calling 333 phone number 0 0 users reported that they have successfully reached Smart Communications by calling 333 phone number Click down if you have unsuccessfully reached Smart Communications by calling 333 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling 333 phone number
    Smart Load Retailers
    7744
    7744
    Click up if you have successfully reached Smart Communications by calling 7744 phone number 0 0 users reported that they have successfully reached Smart Communications by calling 7744 phone number Click down if you have unsuccessfully reached Smart Communications by calling 7744 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling 7744 phone number
    Smart Load Dealers
    177
    177
    Click up if you have successfully reached Smart Communications by calling 177 phone number 0 0 users reported that they have successfully reached Smart Communications by calling 177 phone number Click down if you have unsuccessfully reached Smart Communications by calling 177 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling 177 phone number
    Smart Bro Enterprise
    +63 28 110 211
    +63 28 110 211
    Click up if you have successfully reached Smart Communications by calling +63 28 110 211 phone number 3 3 users reported that they have successfully reached Smart Communications by calling +63 28 110 211 phone number Click down if you have unsuccessfully reached Smart Communications by calling +63 28 110 211 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling +63 28 110 211 phone number
    100%
    Confidence score
    Customer Service
    +63 28 488 806
    +63 28 488 806
    Click up if you have successfully reached Smart Communications by calling +63 28 488 806 phone number 0 0 users reported that they have successfully reached Smart Communications by calling +63 28 488 806 phone number Click down if you have unsuccessfully reached Smart Communications by calling +63 28 488 806 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling +63 28 488 806 phone number
    Smart Infinity
    +63 28 457 777
    +63 28 457 777
    Click up if you have successfully reached Smart Communications by calling +63 28 457 777 phone number 0 0 users reported that they have successfully reached Smart Communications by calling +63 28 457 777 phone number Click down if you have unsuccessfully reached Smart Communications by calling +63 28 457 777 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling +63 28 457 777 phone number
    Smart Money/Padala
    +63 28 457 733
    +63 28 457 733
    Click up if you have successfully reached Smart Communications by calling +63 28 457 733 phone number 0 0 users reported that they have successfully reached Smart Communications by calling +63 28 457 733 phone number Click down if you have unsuccessfully reached Smart Communications by calling +63 28 457 733 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling +63 28 457 733 phone number
    Smart Load Retailers
    +63 28 457 744
    +63 28 457 744
    Click up if you have successfully reached Smart Communications by calling +63 28 457 744 phone number 0 0 users reported that they have successfully reached Smart Communications by calling +63 28 457 744 phone number Click down if you have unsuccessfully reached Smart Communications by calling +63 28 457 744 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling +63 28 457 744 phone number
    Smart Load Dealers
    +63 28 000 999
    +63 28 000 999
    Click up if you have successfully reached Smart Communications by calling +63 28 000 999 phone number 0 0 users reported that they have successfully reached Smart Communications by calling +63 28 000 999 phone number Click down if you have unsuccessfully reached Smart Communications by calling +63 28 000 999 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling +63 28 000 999 phone number
    Smart Travel WiFi Philippines
    +63 28 488 878
    +63 28 488 878
    Click up if you have successfully reached Smart Communications by calling +63 28 488 878 phone number 0 0 users reported that they have successfully reached Smart Communications by calling +63 28 488 878 phone number Click down if you have unsuccessfully reached Smart Communications by calling +63 28 488 878 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling +63 28 488 878 phone number
    Smart World Toll-Free Roaming Hotline
    +63 2 888 1111
    +63 2 888 1111
    Click up if you have successfully reached Smart Communications by calling +63 2 888 1111 phone number 0 0 users reported that they have successfully reached Smart Communications by calling +63 2 888 1111 phone number Click down if you have unsuccessfully reached Smart Communications by calling +63 2 888 1111 phone number 0 0 users reported that they have UNsuccessfully reached Smart Communications by calling +63 2 888 1111 phone number
    More phone numbers
  3. Smart Communications emails
  4. Smart Communications address
    6799 Ayala Ave., Makati City, 1226, Philippines
  5. Smart Communications social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Smart Communications Category
Smart Communications is ranked 297 among 346 companies in the Telecommunications category