Spectrum.com
Reviews and Complaints

I had Charter for over 15 years in Flowery Branch. When I sold my home and moved to Dahlonega, I found out Charter isn't available here. I am now stuck with the worst, the slowest and most unreliable internet service there is, Windstream. Charter, I miss your service, I miss your internet service. True, your price is high and you do need to reevaluate that. My complaint is you don't provide service in Dahlonega. Please come to Dahlonega, I miss good your internet speed and reliability.

My name is Rhonda McDonald.
I am writing this compliant and cannot possibly explain the magnitude of this 15 plus year problem, but I will sum it up as best I can. We have made endless attempts and phone calls on weekly, daily, and monthly basis stating we have never been able to get service. It works on a hit or miss basis. We have had countless numbers of employees come out only to have all connections fail repeatedly. I have to state this everytime I call and its exhausting, but today was the final straw. A TWC tech came out this week, I told him I had the problem boiled down to the re wiring of the house and being on the farthest end of the signal...The only 2 things it can be after 15 plus years of no results. The tech agreed it was the lines needing replaced and said a crew would be out today to resolve this with the rewiring entire house. One guy came out today (he has been at time warner 2 months) He said the work order didn't state he would be doing a rewire. My fiancé had to get on the phone with his supervisor who was extremely rude and yelled at him stating "he didn't know who told us that they would come out and do the rewire for only $50 ." This didn't go very well and supervisor of the (contracted) company told the tech to leave job. We then called an unknown number of times (call center/supervisors) they stated that we would have another team on the way (around 3:30) today. 1 hour later Desiree from TWC called and said no one was coming and she hung up on us. Long story short we have been lied to over and over and over again at times I give up on calling because its mentally horrible. I have taken off 9 days total to have them come out. My entire vacation (all days) were taken for TWC which all end in the same result! NO help! Im promised overtime they will contact the president office and people will call me back and they never follow through. I cannot cry and take off work anymore over this. Its so unfair. I just won't wait I pay for and if your company cannot provide that it is not fair to continue to take my money while not getting what I am paying for. I have to take off monday again in hopes that someone else will come out and maybe follow through. You cannot reach anyone higher than the call center and this is a problem. I am recording all my lost time and all my payments with out service or customer service. I am going to reach out via internet to complain and get attention to this issue so many others struggle with. I don't know that this email will even reach anyone who can help but I figured as a last resort other than publicly complaining. I need professionalism and promises to be met and simply need to get what I pay for if not reimbursed for years of complaints and no follow through or service repair. I won't stop until someone helps! I cannot believe noone re ran these lines today. I can't believe that I was told they were coming back out ...this has got to end! I need results! I need help!
Rhonda McDonald
Midland NC
[protected]
[protected]

Every afternoon my internet connection starts to cut off every couple of minutes. When I call charter they say we will troubleshoot and suddenly it is perfectly fine while I am on the phone. I am sick and tired of having this [censor] every day. $65 for internet connection only and still [censor] service. This is 21 century USA. First you must lower the prices, second you MUST provide the services we PAY for.
I am trying to proceed with this message for 20 minutes because the [censor] internet is not connecting

Charter has sent me to collection and it is showing up on my Experion account.

The account is an address I have never lived at. I have been at the same address for 27 years.

I HAVE NEVER HAD CHARTER!

Charter sent the collection to Enhanced Recovery Company
reference # [protected]

This issue is damaging my credit. If not corrected immediately, I will file a complaint with the FCC.

I have been a customer of theirs for over 15 years. Their customer service has disintegrated so badly. Their product is so out dated. I have cable boxes in my home that are well over 10yrs old. When I ask for updated boxes I am given just the same models that have been wiped clean and then reused. My cable tv has been loosing sound for 5-15 seconds every 5-15 minutes. This has been going on for 6 plus weeks. They have sent out 4 technicians and checked every wire, connection and box. Yet it is still happening! I have been told it is the main line on my street, it is solar flares and even squirrels! I have concluded they just do not care. If it is "solar flares" then instead of spending millions on cute ads how about fixing this issue ? If it is the main line FIX it. But do not feed me a line of BS. Update your equipment!

I am writing to you today, as a last effort to have someone look at why my account is the way that it is and to help me fix the problem. To date I have talked to the manager in the local Spectrum store here in Somerset. The last meeting that we had I asked him when it would be possible for my wife and I to receive normal residential services and DHCP IP address. His answer to the both of us was that he didn't know, he would have to check with his bosses in Lexington and get back with us. This has been now over two weeks and in that time; I've hired an IT professional to come out and go over my network, I've called in to customer service at least 5 times and I've had a technician at my house. The Tech came here yesterday, after telling the rep on the phone that I didn't want somebody to come out here and tell me that the only thing he can do is to make sure I have good signal at my box because I have my own modem. I was assured that the gentleman would look at what problems we are having and fix them for me so that we can move on with our lives and put this last year and a half behind us. Oh, yeah I forgot to tell you that this situation has been going on for over a year now and I have lost my patience because nobody, NOBODY wants to take any responsibility for what I would consider their job. I became a Time Warner customer February of 2016, when my wife Amy had the service installed in our home on 420 Crab Orchard Rd. Lancaster, KY 40444. We are from Florida and this was going to be our first home in KY. We ordered both the cable TV package (Whole Home) and the 50 Mbps internet that TWC was offering at the time. The day for installation came and went without a call from the company. We were told when we called in that the contractors that TWC hired to install our job would rather do 4 houses in the time for them to do our house and that the earliest they could have an installer in our home would be later that next month. This was of course unacceptable so we called DirecTV who was out the next day. We did want to keep them for our internet service and asked when someone could be by to install that, it was going to be another couple of weeks of missed appointments and finally we got the internet installed. I'm a 42-year-old and I have called my internet companies only to change or add services, never have I had to deal with anything so crazy before in my life and I was a sales manager in FL and ran a call center, so I am not accustomed to not getting what I want on the phone. I believe because I know how call centers work and because nothing I've ever asked for has been a hard thing to give. Just what my wife and I pay for. We finally got the internet installed there and after leaving our place of employment, I decided that I would continue my education in the medical field and would do this from home.

Why bother? Spectrum Cable is deep into the post-net neutrality, monopoly dominated world of maximum profits coupled with minimum service / product performance. They have absolutely no incentive to be responsive or improve. The FCC is complicit in this abrogation of public utility responsibility: shame on the lot of them. These final words are to meet the minimum.

I had a chat on 10-13-17 with spectrum cable and agreed to service with install on 10-15-17. I have the chat transcript where I was told that I would be billed 30 days from install date. I received 1st billing statement today 10-18-17 with a due date of 10-27-17. I contacted customer service and I was told that I was told incorrectly and If I paid after the due date I would receive a late fee. I was sent to a supervisor and was told the same. I asked for them to access the chat and they said they couldnt. I tried to send my copy of chat to charter/spectrum and was told it would not make a difference that my due date is 10-27-17 and would be the 27th of every month. I only signed up at that time because my due date would be 30 days from install. I have proof and they still cant honor what I was told in writing.

You're crap internet stops working for an hour at least once a day. Cut the [censor]. You're just lowering the mbps every so often so you save money while [censor]ing people over that pay for it. I'm Getting the [censor] out of this [censor] company and paying for one that's actually stable when im trying to do important work. Literally every single day the internet just stops working.

I have had charter for years. I work from home and need my internet. I went from residential to business after seeing all the ads online. Big mistake on my part. I had charter business for 3 weeks. They never got my account right. So I switched back to residential 2 months ago. My account is still messed up. Residential and Business are two separate companies and they do not communicate with each other. I get passed around back and forth. That is a business problem. Passed to business. No that is a residential problem passed to residential. No I cant do anything about that you have to talk to business. Passed back to business. Back and forth. For two months now. I turned in my WiFi router. Residential can see I turned it it. Business can not see it. So I am being billed for it. I have spent hours and hours on the phone and in person. It doesn't mater. And on top of it Since i left residential. By going to business. I lose all my promotional deals I was on. Another way of saying I have to pay full price for residential now. So I am punished for leaving the company. Even though I didn't leave the company. So the guarantee to try business is bull crap. Because you are going to pay so very much money if you dont stay with them. And the icing on the cake is that Charter is under contract in my area so I cant even leave if I wanted to. Which is more than like the reason they feel it is ok to over charge and be rude. There is no other option.

Since we got our cable hooked up the on demand does not work hardly ever. We have tried calling about the issue and done resets on the box numerous times and it still never works. It gets into the on demand and you maybe get to the movies section or whatever you are looking for an then it freezes up and either times out or you have to shut off the box and turn it back on to get anything working again. We used to use on demand all the time with the old system and loved it but now we can't ever use it and it is very frustrating when you pay as much as you do for cable on to be able to ever get to the movies yoh want. This time when I called I was told charter has been looking into it but basically there is nothing we can do but wait it out. Not the answer I was looking for when it has not worked already for at least 3 months.

This is regarding customer Annie Mae Williams who lives at Holy Trinity Apartments, #322. In Opelousas, LA 70570.

The phone number is 678-3075. It has repeated been unable to reach at many times. This is not only at times of bad weather. Charter services to the Opelousas area is horrible, not dependable, more "Out of Service than "In Service.

Holy Trinity Apartments is for the Elderly, and Disabled. Many families depend on accurate phone service as a means of keeping in touch our sick and elderly family members.

I am her daughter, who tries to reach her from [protected]. I could not. Respond, please.

Every time I go on Charter/Spectrum's website to pay my bill, I see the incentives for new customers totaling less than half my monthly bill. I called Charter/Spectrum to see about lowering my bill using incentives, and have been told they are for new customers only. The only way to lower my bill is to remove services. I have been a customer for over 25 year; and find it disgusting there are not any incentives for long-term customers.

I am not a Spectrum client. So trying to call your Customer Service Dept to fix this is impossible. I moved in in November of last year into a brand new condo. Because there was not a box behind the new construction your company chose to string two cable lines across multiple back yards to the other side of the neighborhood. A bury order was finally issued after months of my handicap child tripping over them. Your crew new the sod was relatively new so they just pulled it up and stuck the lines under the sod. Of course with the wet winter/spring my top soil washed due to the roots being pulled up and now I'm experiencing flooding and standing water. It screwed up the swell of my yard and I need it fixed. I put in a work order #[protected] after having to call twice. No account creates choaos and refusal of CSRs to help. I had to be a [censor] to get one put under my neighbors name. They were supposed to show up today and nothing. I need my grading fixed. Also I need to install a safe walkway for my daughter and now I've got these two stupid lines under the sod. I need to tamp and install brick pavers and it your lines are in the way. I need my yard swell fixed and how am I to put in a handicap friendly walkway with your lines running through the entire middle of my yard. Contact info is 704.402.4240 and name is Susan Huggins. Your CSR Dept is horrible -- called to day to find out status and the idiot transferred me the construction department. When I got through they hung up on me twice. I need this fixed or I'm hiring an attorney and then you will pay attention.

The tech came out today to install my cable. While he was here, in one of my bedrooms, he knocked over a trash can leaving garbage all over my floor. Didn't even bother to tell me of the incident. Then, I walk outside to check the new box and cables on the outside of my house and I have 2 cables left bare and naked with no covering on them sticking out of my outside wall. Very disappointed!

I originally got Internet service for $49.99 per month. One day a sales person called me and promised me that if I upgraded to cable television that I could cancel at any time, "risk free", and go back to my original $49.99 per month bill.
Sure enough, after I canceled the cable television my bill is higher now $59.99
After complaining to customer service, they insured me that my bill would be lowered back to the original $49.99 and they gave me a $20 credit for my troubles.
Now my bill is still $59.99 and when I called customer service, I spoke to a supervisor who informed me that the previous two customer service representatives and sales people were either lying or incompetent. This is gross. Spectrum needs to honor the promises that it's employees make. I want my Bill to go back to what was promised to me... Twice.
This is upsetting and I will not renew once my service is over. I have also told all my friends and coworkers about the story.
I'm not asking for much, just that our agreement be honored.
I'm going to send this story to several websites that publish information about companies that utilize deceiving and dishonest business practices

I'm trying to switch phone and internet services for my business from AT&t to your company. My first appointment for installation was on 8/23/2017 . I was not informed by Charter that I needed a tech( from a vendor) that day for the cross over, so Charter people came and nothing was done and they rescheduled my appointment until 9/6/2017. Charter person came on 9/6/2017 and I did have a tech that day from Sierra Telephone Services, but Charter person told me that he needed to drill couple holes thru the wall of the building and he needed permission from the owner in writing, so again nothing was done on 9/6/2017 and rescheduled my appt until 9/15/2017. I discovered on 9/10/2017 that my phone services was disconnected . I 've been on the phone with ATT and Charter for the last 2 days, been transferred from on dept to the other and no one seemed to know how to fix the problem. AT&T said that phone lines needed to be disconnected or cleared by 8/24/2017 according the order they received from Charter and They also ported my numbers to Charter. Charter Customer Service people told me that Charter had no control and ATT has not released my old phone numbers.I 'm also trying to reactivate the service with ATT but I can't because ATT said that your company has my old phone numbers, so obviously there is a problem which either ATT or your company created. Your people did not cancel the order with ATT on 8/23/17 and now I'm stuck with no phone services for last couple days. My business depends heavily on the phone and I'm taking losses so I'm really frustrated.

I called to spend more money on internet speed upgrade. I was met with a extra 40 dollars on a already 285 per month bill. Along with a one time fee of 200 to have a tech come out to up grade. Talk about massive greed. I have been with charter for 5 years. Every year they take and take without increasing the product worth. I am very unhappy with this company. The lack of brand awareness and quality products seems to be in the past.

They take the money out of my account within ten minutes but now tell me it will take six weeks for me to receive my refund? no way! I want my money refunded now directly to my bank account just like it was taken! so tired of being screwed by these type of places! because of trying to have​ a halfway decent life because we can no longer use simple tv antennas, we have to pay! because I have to wait for my refund until god knows when, I have no food, no medicine and no hope! so thank you very much!

Hello.My name is Amanda Nollman. I have had charter for about 4 months now. The internet keeps going out with no weather or nothing just going out in the blue when I'm trying to use it. This has happened 3 times in the past 4 months I have had it. Today it went out for about 30 to 40 mins. I would like this fixed please or I would like a discount on my internet . Thank u