Spirit Delivery & Distribution Services
Reviews and Complaints

We ordered a oven that was to be delivered today. We have stayed home all day. Lowes told us the latest it would be here is 10pm. I made several attempts to call the number Lowes gave us. [protected]. We called numerous times and had to hold and each time we got to one caller ahead the call would disconnect. I made 3 calls to the Lowe's location. I thought having it delivered would make it easier. I regret not picking it up myself. We already took our other oven out in preparation for this. I'm am furious.

We purchased a refrigerator from Lowes and your company called to deliver it. They put the refrigerator on the porch and told my parents that they would not be able to install it until they had a shut off valve installed. They would come back out and install it when the valve was installed. They already had a valve behind their washer. They were told not to move the refrigerator or it would void the warranty. I called to get it installed and was told I would get a call back in 24 hours to have it installed. Afraid of theft I called Lowes and told them what the delivery driver said about the warranty being voided if we moved it inside and was told we could install it ourselves if we wanted that the warranty would not be voided! My 82 year old father and my husband had to move it and install it themselves! Lowes has tried to get something accomplished in this and was told by your company that I told them to put it under the carport. They don’t have a carport! I wanted it installed not put under a carport for my dad to install it! They could have hurt themselves! Very incompetent company! still have not had a call back!

We purchased a washer from lowes. Huntsville al in hampton cove. We had already gone to weeks without. I have my mother who is disabled. My father works for the government. My brother who works for the state my baby here. My mother been laying in urine towels cause I cannot wash. I cannot buy anymore cause I purchased the washer few days ago. Please I need my washer delivered to monte sano they told me it was spirit was to deliver next day its been 5 days since purchase. We have not even gotten a phone call. So much for next day.

On June 17, 2022, delivery persons from Spirit Delivery dented my new refrigerator in the process of removing the old gas stove. Two dents were created during the move. The refrigerator was purchased from Lowes and had been delivered a week before the Home Depot delivery. I informed the lead delivery person that his associates had dented the refrigerator. He apologized and instructed us to call his boss and they would take care of it. I contacted Home Depot immediately and received a confirmation e-mail that Sedgewick would handle the claim. Melissa from Sedgewick left a voice mail message informing me that Spirit should call me within 2 days. I have never received a phone call but was sent a claim form on June 20, 2022 that needed to be completed within 30 days. I did not get a chance to submit the claim form before receiving a letter from Spirit on July 2, 2022 informing me that they were denying my claim because the delivery persons said the refrigerator was already dented. The letter did not cite the correct date of the incident so it appears they randomly send out these letters without investigating. I am surprised that this company continues to deny claims when hundreds of customers have complained about the dishonesty of their delivery people and other staff. Further, you cannot reach anyone at their company by phone nor do they return your call when you leave a message. Spirit should know that there are many unresolved cases and that it may be time for a class action suit.

I’m not even complaining about a delivery. I worked for this company, was hired before my background check went through and fired bc they didn’t like my background. But I NEVER got paid for what I worked. I reached out to the only supervisor number that I had and got blocked. Can’t find any corporate number or a way to reach someone higher up.

Spirit Logistics delivered a washer and gas dryer. They hooked up both the washer and the gas dryer incorrectly. The washer hoses was hooked up to the wrong water faucets. Spirit Logistics also hook up my gas dryer incorrectly causing gas to leak into my home for months. They almost blew up my house killing all of us. I was having major headaches for months. I went out of town and came back and my basement smelled of pure gas. I called LG&E immediately which turned off my gas for a gas leak. I had to call a plumber. When plumber arrived he asked who hooked up my gas dryer. I explained Lowe's delivery people. He flipped. He said this house was going to blow at any moment. One wrong light and it would have blown. He said that it was installed incorrectly and has been leaking gas for months. I have a large plumbers bill and Spirit Logistics hasn't called or returned messages to correct their wrongs. I don't want this to happen to anyone else.

Worked for Spirit as a contractor for 1 year under Dawn Hillis. Have yet to receive my 1099 from 2020 AND 2021. Also my bond was never paid to me. My contract was up in August 2021 and I haven't heard nor received any form of MY money from them.

Delivery scheduled for today with a 4hr window. Driver said could only wait 15 mins. Warehouse called me, verified driver could only wait 15 mins. When I called to complain the lady "Alexis" kept cutting me off. Transferred to her manager, lady verified she was Alexis's boss "Jasmine". When I started to voice my aggravation she kept cutting me off and stated not letting her do her job instead of listening to me was crazy. Advised her that cutting an already pissed off customer then calling her crazy wasn't helping! She said have a nice day and hung up, while refusing to give me a corporate number!
Driver left my house as I was pulling down my road at 11:19! One minute, literally one minute longer!

On October 22 a refrigerator was delivered to my home at 602 West Patton Ave, in Montgomery Alabama. In removing the old refrigerator the delivery guys decided to remove my back door. I don't really know why, because it was remove when I first bought the refrigerator. However in removing my back door the delivery guys, broke the hinges, broke the window opener, put whole in screen, lost screws that goes to hinges, door is off balance and can not close properly, several scratches and dents. I reported the incident to the store manager who put me in contact with the delivery manager Pierre, the manager sent the two delivery guys back to my home I showed them the damage and after that the said they had to go to the hardware store to look for screws for the door, they did not return instead they called and said they would be out the next day. The did not return, however they came out to pick up the small refrigerator to return to Lowe's, when I asked about my door, the young man became rude and said they don't got time. I have spoken with Karen who I have learned now is not honest as well as the delivery guys. My door is a custom made door and is very expensive, I have sent pictures, videos, estimates and everything that they asked and you all are still refusing to repair or replace my door. Now Karen is not even answering her phone. I wish to address this matter in a business way, but as seeing the different complaints at the Better Business Bureau it appears that this is a pattern with Spirit delivery and they never assume responsibility. But I also see that no one has taken legal actions to demand your company to be accountable.mHowever I will take legal actions as it applies to my home being damaged. If your company decides to treat or address my damages the way the pattern shown by reading these complaints. I will sue and seek to get a class action on the strength of the 58 other customers with same and similar mistreatment. Again I ask that this issue be address as it is warranted of legal ramifications.

I ordered windows from Lowes. You attempted to deliver them Thursday 10/21/21and our office was closed. I spoke to your driver and he said he would come Friday. He called back and said he would come Saturday and I never heard anything. Spoke with someone on Monday 10/25/21 and they said my windows would be delivered today, 10/27/21. I called Lowes and they do not know where my windows are. We are in desperate need of them and I have been waiting on them since July 26, 2021. Please contact me ASAP!

Had a delivery from Lowe's using this company on July 27th and the truck driver tore up my driveway and culvert because he didn't know how to drive correctly. I filed a claim that day and have had no communication that the claim was received, processed, accepted, or anything. The numbers given I have left multiple messages and have not had a call back. I am so angry that I have $3500 worth of damages and nothing being done. I will NEVER have a delivery made by this company again and I will tell everyone I meet to refuse deliveries from this company.
It's not worth the property damage done, let alone the unprofessional treatment I have received.

Placed an online order to Lowes for a refrigerator to be delivered to our summer house in Jackson's Gap Alabama. Ordered on April 28, 2021. Kept getting emails stating changes in delivery dates (three different times). Finally got the fridge delivered on June 4th. It was badly damaged and had it returned. Got a different order for another one with delivery date of June 16th. Never showed up and was never notified of a new delivery date. Called Lowes in Opelika (where it was supposed to be delivered from)and nobody knew anything. Called the delivery service and they knew nothing either. Finally got Lowes to reorder and they said they couldn't get the fridge in white but they had one in stainless if we wanted to substitute. YES! So we were given another delivery date and of course nothing showed up. Get this, they said the truck broke down and would make the delivery as soon as it was fixed. It's now July 22 and still no fridge. We've been had. Time to just cancel everything and demand a refund!

Spirit called us on Friday night 7/31 - delivery window in am; called again delivery window switched to pm, called at end of delivery winodw - won't be out on Saturday would delivery on sunday; called Sat night to confirm; called Sunday am at end of delivery window, running late; called Lowes at 3:00pm - they did not have us on the manifest to deliver on Sunday - so we have waiting two days for nothing.

My advise is to avoid ordering any appliances any big box store that employs Spirit Delivery & Distribution to deliver for them. This will include Lowes and Home Depot. After I suggested that the delivery person just take out the hinge pin on my door, he removed the entire door from the hinge and frame, shims falling everywhere and breaking. A large vintage stove had to be moved a few feet away to make room to put the new stove ordered from LOWES. I advised the delivery people that it was extremely heavy and they needed to use a hand truck to move the appliance. I was again ignored and the person who seemed to be in charge told the other man to help him move it without the hand truck. They proceeded to push side to side and twist the heavy appliance, in effect walking across my kitchen floor. This tore large gouges into my vinyl floor. We had moved into the house recently and the floor appeared to be brand new, and now it was ruined. I immediately pointed the damage out to the delivery person. He apologized and took a picture stating "so he could report it." I took pictures also. Then he turned his attention to the door and quickly replaced it. There was just one problem, the door would not even shut it was so poorly aligned. I had to run outside and tell him that he would have to come back and fix the door so I can close it. After ten minutes of fiddling with it and using his own different hex screws the door shut...barely, and drug the threshold which it didn't do previously. And they were off. I called the Lowes where I live in Douglasville GA and spoke with the assistant manager Chad and he got in touch with Spirit. The person at spirit Quin asked for pictures and told me I MAY need to get estimates for repairs, she would be in touch after she spoke to the contractor. I emailed pictures right away. The next time I heard from Quin she wanted to know where the estimates were. So I did get estimates after I knew I needed them. It did take me about 3 weeks as I had difficulty getting someone to come out. It's not a big job. I waited and heard nothing so I called and was told I sent them to the wrong email even though it was the only email address I ever had. I was given the correct email and again waited and waited and waited. I had to start calling Quin daily and was put off by her a few times stating she "hadn't heard from corporate", well call corporate then. Finally I was told the claim was denied and here's the good part. The reason I was given "the delivery person said he didn't do it." Wow, that's such an easy way to never ever have to pay any claims. Also, please be advised that Quin told me that they aren't really responsible and are a neutral party because Spirit hired a contractor to do the job. I called Lowes and was told by the manager Anthony that this is why Lowes stopped doing their own deliveries, so if something was installed improperly or damaged then Lowes would not be responsible. My 83 told mother is living in the area where the flooring was damaged, and if she falls and gets injured we will be holding them all responsible.
The day that I was FINALLY told my claim was denied Quinn said we would be getting paperwork for an appeal in the mail. It is now nearly a month later, guess what, no paperwork. MORAL OF THE STORY DO NOT BUY APPLIANCES FROM LOWES OR HOME DEPOT IF SPIRIT DELIVERY & DISTRIBUTION IS GOING TO DELIVER. You will be on your own with absolutely no customer service.

Really should be able to give 0 stars. Hands down the absolute worst company ever. Ordered our washer and dryer from home depot. Their delivery schedule was backed up over 2 weeks ok, I get it. The day before the call for scheduling the FOUR HOUR drop off window was a robo-call with NO information and NO way to talk with someone. Drop off window comes and goes- yes. All FOUR HOURS. Not a word. Call to find out what is going on- at this point it is 7:30pm. It is either wait to get them that night, they are and hour and half behind, or 3 days later- because they can't reload them the next day... We gave them until 9:30 at which point we, again, can get a hold of no one, no word from anyone. Next day, no one is answering calls. Call home depot- appliances are in Norton? And earliest drop off is now 4 days. Our family of 5 needs their laundry done and we're waiting on your incompetance. Pathetic.

HH Greg contracted Spirit Delivery to deliver my washer and dryer on. My items were delivered and when the delivery driver was leaving my home he backed into my lawn and get stuck in my yard across my driveway. While he was trying to get himself out he threw all sorts of garbage from the back of his truck under his tires to give him traction. After spinning his tires in my lawn for a half hour he did get out and left. He left huge ruts in my lawn and garbage everywhere. It is now June and the only thing I am getting is the run around. They refuse to take responsibility and have very poor customer relations. On of the WORST companies I have ever had to deal with!

Unfortunately, because of my experience with Spirit delivery, I may never purchase another appliances from Home depot again. Spirit delivered a washer and dryer and attempted to deliver a refrigerator which I returned due to the damage the delivery men caused in the process. These delivery men were the most incompetent, inexperienced I had every seen. They broke a light fixture and the cracked up the drywall in my new construction home. Spirit delivery has yet to compensate me for the the damages, instead they put the responsibility on me to find a contractor to do the repairs as if I have time to research contractors to get estimates. And without an estimate they will not do repairs which I think is ridiculous. They broke it...therefore, they should fix it. Its been two weeks and they haven't even followed up with me with any concerns. If you purchase an appliance from home depot, ask who the delivery company is before purchasing. Spirit delivery will damage your property with out any compensation.