Standard Bank South Africa
Reviews and Complaints

I waited for an hour and a half in line at a dedicated booth for card collection by myself just to pick up my card, they weren't even that busy the branch manager walk at least 10 times past me and saw me but never said anything, the staff kept coming and going and was walking around the whole time on doing anything, really poor service, I wouldn't recommend the souther center branch in Bloemfontein in the future I would rather go to the branch at loch logan or maybe switch to capitect as I hear they have really quick and decent service.

I approach standard bank to assist my to pay off my debt, unforeseen circumstances. I went to the bank in my hometown. The agent was very understanding. I had 2 options. I choose the second option, emailing all the documents. I called the call center. Wake-up call! I was told you don't have enough debt, sorry you don't qualify for help. Solution do I make more debt fall in areas and standard bank still can't help. I have been with this bank a while, not sure why I'm staying.

I have a problem with transferring money from revolving account to savings account. I called standard banks a week ago wanting to find why I can't I was taken from pillar to post and one of the consultant told me that she is logging a call so that they can sort this matter out. I called thursday last week and they said I need to wait 3 to 5 working days before the matter can be sorted. I called yesterday and another consultant said no call was logged. They will log a call again. I am not happy with their service at all.

Hi I am still waiting for claim number SHS21010707801 to be processed.i I hope I will get the necessary help

Thanks
MA Motswai

I contacted NonResNewBusiness re a debit card for my current account in SA as I currently work in the UK and you are no longer using and issuing cheques. All went well initially and I couriered documents and met all the requirements. The person dealing with this responded within 24 hours to any enquiries and the service was good. This application process started on 07/12/2020. Communication was good and I sent forms signed by my solicitors which were required.
There has been no communication since 29/12/2020. I understand that the Christmas and New Year period make things difficult, but there is the promise of communication within 72 Hours. I sent 2 emails on 7&15 January and have not even received an acknowledgement. What is the problem? I cannot operate my account at this moment in time and I do need to urgently access it.
Initially there was communication on 7, 8, 14, 15, 19, 22, 28, 29 December and now suddenly nothing. I have had to pay couriers at great expense and contact lawyers which has been extremely difficult with the almost total lockdown situation with Covid-19 in the United Kingdom.
I would appreciate it if this situation was addressed and resolved as soon as possible.
With kind regards
Dr Robin Ruck
10 Queens Road
Barnet
EN5 4DG
Phone: [protected]
Mobile: [protected]

I transferred R3000.00 to a S W Magoro account no [protected] Capitec Bank on 03.03.2020. I found out it's a scam and contacted the STADARD BANK Hotline. I spoke to a gentleman and he took all the information. He said he will contact the Capitec Bank and phone me back which he never did. He did not give me a reference no. I think it is very poor service and could have got my money back if he reacted immediately.
My ID [protected].
Account no [protected]
Cell no [protected].
Landline [protected].
Email [protected]@gmail .com.
Address : 51Broom road.
Casseldale .
Springs.
Regards.

I have done a Standard bank Credit card aplication on line. They told me I was approved with in minutes.

As I thought I would be they asked for supported documentation which I did scaned and mailed tru after a week they phoned me and asked when I would send the documents I said I did send them and that I would do it again this is 1 week later.

I have now decided to come into your bank and close my current Standard bank acc.

No wonder your clients are leaving your bank
[censored] service.

D Kruger

On the 02/01/2020 I called the standard bank line on 0861498468 at around 12:30 to 13:00 to enquire about the personal loan that I have with the bank.

Unfortunately I never got any names as I never thought it would be such a hassle to get a simple balance on my loan.

Any ways the first lady that assisted me transferred me to 0860123000 as she said her department does not deal with loans that are not in areas.

After transferring me no one answer the after I held on the phone for 11 minutes.

I dropped then called again I held for 7 minutes then someone answer the line I explained my story then was transferred again, I was transferred five times all the said was choose option one I cant assist you on that matter.

After the 5 failed attempts I decided to write an e-mail and all I got from Sasha Gaffney was sorry you e-mailed the wrong department to complain, to be assisted on your query please call 0860123000.

But that the number I've been calling unsuccessfully the whole of yesterday I did state on my e-mail.Not even a will forward your complain, I will get someone to assist with your complain nothing.

That's the kind of service standard bank is offering now, I'm shocked.

I'm also in sales if I give that kind of service to a customer I get a warning.
I follow up on my customers to avoid this kind on unhappy customers and complains but standard bank not even.

No wonder so many branches are closing and staff is being retrenched.

Unhappy customer Slavia Mate
[protected]

With reference to "Locked out Account" 11 Feb 2018 - https://www.hellopeter.com/standard-bank/reviews/locked-out-account-**********

It's a year and 9 months later and I still cannot get access to this business account.

With debtors that have defaulted and no clear idea as to the status of the account, Ms Denise Singh continued refusing access unless a full indemnification was signed.

When the Ombudsman for Banking Services finally responded, they siding with Ms Singh (Standard Bank) in that identity validation is critical as to allow access to an account. This response was interpreted by Ms Denise Singh as to simply ignore any further queries regardless as to what additional documentation she'd require to validate my identity.

The finding totally disregards the numerous emails, albeit digitally signed, documentation already provided and also excludes the numerous in-person international calls.

The apparent resolve being to travel +14 000Km's over a period of 3 days with expenses in excess of R73 375.50 as to report in person to Standard Bank, without any guarantees on arrival for an account holding roughly R50 000.00. Not neglecting to contemplate the highly possible ongoing spitefulness which could mandate a second journey...

This is truly absurd, yet seems to be totally acceptable by Standard Bank's views.

How can Standard Bank justify refusing to use the very same technologies they implement to communicate and transact with on a daily basis? Not excluding other tech everyone is already familiar with, such as video calling.

Is Standard Bank a dinosaur that should be put down?

Regardless of the damages already done, whilst trying to curb further losses, I only wish to regain access to the account. Is litigation thus the only way forward?

I have been trying to change an old email address on my account for 4 weeks. Being pushed around from one person to another, from one office to another, to no avail. I am already in arrears with my payments, and all they do is ask for elaborate security questions and then say oh we can do nothing. I can't even get a supervisor to do anything, not even my bank. I am outside of the country. No common sense system too many gaps in their processes.

I sent myself money today an hour ago via instant cash using my phone app. When I get to the ATM to withdraw it, it declined saying the number I provided has already been used. I think it's impossible because idid not share my pin, number or the collection pin with anyone, please assist. I went inside the branch they could not help, I called the instant service but no one is picking up. Please ineed my money. I sent the voucher to this number 0817750537.

I paid a Merchant with my Cheque Card on 16 Sept 2019, but the Card Machine was off line and declined the Transaction. I paid in cash, and have the proof with me. I contacted the Standard Bank Card Division on 17 and again on 21 Sept 2019. I went to the Branch and spoke to 2 Bank Emlpyees on 20 and 21 Sept. I went to the Merchant on 20 Sept who confirmed with this Merchant Bank, Nedbank, that they did not receive this amount, nor can they see an outstanding card authorisation for that amout from my Standard Bank Card. STILL Standard bank refuse to cancel the Outstanding Card Authorisation, and is asking me to contact the Merchant to cancel the transaction from their side. The amount shows on my Bank Statement as Paid to the Merchant on 17 Sept 2019. The Bank employees say that it shows as Pending Card Authorisation on the Standard Bank system, yet they will not reverse the transaction. Poor Poor Poor service.

Good day

I've send send instant money to my self and then forward to my brother in Pinetown.

When he wanted to withdraw the money it first gave I'm an error and the the second time it told him money already withdrawal. Which I can confirm is not in my bank anymore. This result in me sending money again which I can not afford. Your help will be highly appreciated. This happened at Sandy Centre in Pinetown KZN

Regards
GM Coetzee
[protected]@ yahoo.com
[protected]

On 14 September 2019 I have transferred he amount of R5000 with immediate payment to my wife's account. After calling Nedbank why the money is not in her bank account after a couple of hours, Nedbank explained the money do not come through Standard bank. So calling Standard bank, the lady explain they experience system problems with immediate payment and the money will reflect bank into my account after two hours. But the issue is that Standard bank do not inform me as a prestige banker and I had to call around. I will check if the deposit the R50 bank cost for immediate payment back into my account. The service is super crap and will Standard bank cover my cellphone cost? Really disappointed with Standard bank customer service.

Feel free to contact me for more detail:

Jannie Brewis
+[protected]

Good Day

I have just got off the phone with a consult. I contacted to reverse a 2 debit orders which took place on the 31st August 2019 which I don't know who these people are that debit me as I don't have any business with them. Afterwards the consultant tells me that the money will only reflect after 24 to 48hrs which totally confusing because other banks does it and its immediately and standard bank which is one of the major banks says it will take 24 to 48hrs. That is my money that was taken and money that needs to paid towards something. This guy is not going to wait another day or two for his money. This for me is totally unfair, last month it also happened where ther came a debit off my standard bank account and I got charged services and penalties which is another long story from standard bank. I feel like I want to move to a other bank as this is not prompt service. If you guys want me to take further steps I will gladly do it. I want my money, its not my fault that companies get account details and start debiting like they want, this is my hard earned money that the bank is wanting to play boss over. You people are quick to deduct but is laxie daisy when it comes to paying or refunding monies back to clients. Remember without us clients, your bank will not exist

So I am wanting my money paid back into my account and I refuse to wait 2days for it, its another thing if I knew the company and did business with them but I DON'T KNOW THE COMPANY, I HAVE NEVER HEARD OF THEM AND I HAVE NEVER DID BUSINESS WITH THEM

I expect and immediate response as this will not be taken lightly

My details is [protected], I can be contacted on [protected]

To whom it may concern

I had a loan with standard bank sometime ago and after the last installment I called the branch asking as to why you are still deducting after I have come to the end of the loan payment.The person who was assisting me told me that it will be cancelled and you will stop the deduction and it stopped . later on I received a letter saying that I'm owing I called again to be told that the loan was never cancelled when I first called the branch.please cancelled this deduction and stop taking money from my bank account as it not my fault it was not closed the first time I called in .I also want the R400 and some change that was deducted from my account. I love this bank but if this is not resolved I will be forced to move my account somewhere else.

Kindly regards
Smangele Dlamini

im trying for three mounths just to get a letter WITH a logo of standard bank to submit to my Human Resource department to do the changes on my homeloan instalment, the letters that i have recieved are been rejected by my HR department because it does not look legal and i agree with them, its very unprofesional of standard bank three mounths just to get a letter, i have spoke to a lot of your consultants of the home loan department but it seems no one understand me, I spoke to Nomsa Phumza and Katu and they where cluless of what i was looking for, Phumza promise me that one of the managers will phone me back, im still waiting.

Good day

My name is Travers, I bought into an residential development where my family and I live, it's been just over 18 months and they still haven't completed our snags, Please see the letter we even sent them from the attorneys. They just don't care and there is lots of other residents with the same problem in Phase 1. The companies name is Innovia, complex is called Tanglewood estate, Langeberg heights, Kraaifontein, Cape town. We don't know what to do anymore. Please may you help and assist us. Please see attached. My bond is with Standard bank and my insurance. Travers [protected] or [protected]@yahoo.com . I also have a letter but can't attach here. Please email me .Thanks

Regards Travers Brehm

I have closed an account with std bank on the 12 of June 2019. However this account has still not been closed. A debit order went out for this account on the 14 June 2019 and again I went back to std bank to reverse this amount. I was told I will be refunded in a weeks time. I was still not refunded. I called the call centre and told there was a system problem. It's now 3 weeks gone and I am still told there is a system problem. I am highly upset with the manner that people at std bank are handling my account.

[protected]
What is wrong with standard bank's service?

Why has no one gotten back to me in three days?

I need the last withdrawal money before the 30th of april!

Standard bank has already wasted three days with this!

I am now going to put this on facebook so that people can see what s.. T service they can expect from standard bank
This is standard bank automated reply... Thank you for your email.

Kindly allow 4 hours for acknowledgement and a committed course of action.

Should you not receive a response within 4 hours, you may escalate your query to level 2 as per the escalation process communicated to all channels.

Regards
Service recovery support team
Pbb operations shared services (oss)

Seriously? This is my third day waiting for them to reply or advise etc... Been sending fb mesgs was advised someone will contact me... To no avail... Phoned twice... Holding on too long