Menu
For Business Write a review File a complaint
Straight Talk Wireless

Straight Talk Wireless review: Unlocking a phone

S
Author of the review
2:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a phone that used to use Straight talk wireless. I stopped using the phone in June 2022. I am now attempting to use the phone with another provider, not Straight Talk, however, Straight Talk has locked the the phone.

In order to unlock the phone, we followed the process that was offered. First we paid $23.99 for "eligibility" to unlock. Once that was passed, we paid 47 English pounds or $59+ American dollars to Direct Unlocks at which time we were told that it would take 20 days for the phone to be unlocked.

Now we received a notice from Direct Unlocks that the phone cannot be unlocked and that we would only get credit for what we have paid to date.

When checking back with Straight Talk they are now telling us that we can either pay $50-which we were NOT told about 6 days ago, or pay for 2 months service to be unlocked for free.

I see this as extortion and being told that the only way to resolve it is to send a paper copy of my email from Direct Unlock to the Straight Talk office in Miami.

In this day and age, how is it that I cannot get direct, effective and efficient service?

Desired outcome: Unlock the phone and get what I've paid refunded.

0 comments
Add a comment

More Straight Talk Wireless reviews & complaints

Straight Talk Wireless - Poor customer service 215
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Activation 44
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Fraudulent service cards 33
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Poor customer service 99
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Straight Talk Wireless - terrible customer service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Straight Talk Wireless - Cut my cell phone / paying customer / throttle down
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Straight Talk Wireless Contacts

  2. Straight Talk Wireless phone numbers
    +1 (877) 430-2355
    +1 (877) 430-2355
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 430-2355 phone number
    +1 (305) 715-6673
    +1 (305) 715-6673
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number 1 1 users reported that they have successfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-6673 phone number
    +1 (877) 836-2368
    +1 (877) 836-2368
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 836-2368 phone number
    +1 (877) 238-7908
    +1 (877) 238-7908
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (877) 238-7908 phone number
    +1 (800) 220-9581
    +1 (800) 220-9581
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 220-9581 phone number
    +1 (305) 715-3627
    +1 (305) 715-3627
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (305) 715-3627 phone number
    +1 (855) 222-2355
    +1 (855) 222-2355
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (855) 222-2355 phone number
    +1 (800) 299-7784
    +1 (800) 299-7784
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 299-7784 phone number
    +1 (800) 876-5753
    +1 (800) 876-5753
    Click up if you have successfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number 0 0 users reported that they have successfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number Click down if you have unsuccessfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number 0 0 users reported that they have UNsuccessfully reached Straight Talk Wireless by calling +1 (800) 876-5753 phone number
    More phone numbers
  3. Straight Talk Wireless emails
  4. Straight Talk Wireless address
    9700 NW 112th Ave, Miami, Florida, 33178, United States
  5. Straight Talk Wireless social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024
  7. View all Straight Talk Wireless contacts
Straight Talk Wireless Category
Straight Talk Wireless is ranked 13 among 139 companies in the Mobile and Cell Phones category