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Stream Energy / Stream Gas & Electric Customer Service Phone, Email, Contacts

Stream Energy / Stream Gas & Electric
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2.2 41 Complaints
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Stream Energy / Stream Gas & Electric Complaints 41

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12:42 pm EST
Resolved
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Stream Energy / Stream Gas & Electric unauthorized billing

Since June of 2008 I have paid over $2000.00 in eletric bills. I shut off my air conditioner in September so I would have some money for Christmas. My bill in October was ok until they double it. The second amount, which was equal to original bill, was listed as energy rate correction. I called the company and was told that in July they only charged me 14% and should have charged me 19%. And I should be grateful, as I saved nearly $50 in taxes. I keep asking why I was not billed for the 19% in July and was not given any reason but was told over and over again that I need to pay for what I consumed. When I asked for a corrected detailed bill showing why I owed the additional amount I was refused. At one point she stated that they could charge me 19% every month, which I took as a threat.

I have reported this to the BBB but will have to pay the entire bill or lose my credit rating. I have switched to another company and am hoping that this is not a practice used by all.

Read full review of Stream Energy / Stream Gas & Electric and 6 comments
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M
M
melvin410
US
Aug 19, 2019 5:59 am EDT

I payed the 94.00 with my direct express card and they refused to turn it on. So I had TXU turn in on in 15 min

J
J
jdm50
US
Sep 01, 2018 5:48 am EDT

Stream raised my rates significantly without informing me. I would not use this company. Bad company, bad rates, bad ethics. As close to a scam as there is.

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Bray6092
US
Aug 20, 2018 9:01 pm EDT

I contacted Stream February 2018, which I have been a customer for 8 years. I was told I was paying month to month charges for electricity due to my contract ending. The customer rep gave me the different plans options, which none beat Amigo Energy Prices. Once I switch I was charge $250 even though I was not under any contract.

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Gus Ramos
Edinburg, US
May 12, 2011 12:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I too have turned down appliances and every light bulb is energy type averaging 11 watts per bulb and continue to get high prices even though electricity consumption is down. I have the records to prove it as well.

When I first took service with them they were charging me more then the agreed price because their excuse was that I had established a usage amount and I was under 800 kw's. Then after several months that I complained that brought the rate down, and my contract will be expiring soon and I won't be going with them any longer. I live in a brand new mobile that is approximately 1200 living space and my bill is over 116.00 more then the much larger home I used live in.

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T
TexasRancher
Midland, US
Apr 16, 2009 9:47 am EDT

I had Ambit Energy before but Stream Energy is little cheaper! I am happy about my Stream Energy billing. Some people talked negative because they did not pay on time or behind! So, I turn my lights off in 2300 sq ft house when I was gone. I paid average 106.00 every month. I leave 72 degree in my house all of the time so it is 106.00. I am shocked becuase I save a lot money than Ambit Energy and TXU. But, I like Ambit. Many are just competitors!

S
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Shana
Center, US
Feb 13, 2009 12:47 pm EST

I would try Ambit Energy.
They are a discount energy provider.
They're rates are always lower than Streams. They also have a program where you can get free energy. You can also quote your savings online.
www.yoda.joinambit.com

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Overview of Stream Energy / Stream Gas & Electric complaint handling

Stream Energy / Stream Gas & Electric reviews first appeared on Complaints Board on Nov 18, 2008. The latest review Customer support agent /payment deferred agreement not honor was posted on Aug 14, 2023. The latest complaint poor customer service was resolved on Nov 18, 2011. Stream Energy / Stream Gas & Electric has an average consumer rating of 2 stars from 41 reviews. Stream Energy / Stream Gas & Electric has resolved 12 complaints.
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  1. Stream Energy / Stream Gas & Electric Contacts

  2. Stream Energy / Stream Gas & Electric phone numbers
    +1 (866) 447-8732
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    +1 (877) 369-8138
    +1 (877) 369-8138
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    Digital Voice Customer Service
    +1 (214) 800-4400
    +1 (214) 800-4400
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    Head Office
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  3. Stream Energy / Stream Gas & Electric emails
  4. Stream Energy / Stream Gas & Electric address
    14675 Dallas Parkway, Suite 150, Dallas, Texas, 75254, United States
  5. Stream Energy / Stream Gas & Electric social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Stream Energy / Stream Gas & Electric Category
Stream Energy / Stream Gas & Electric is ranked 46 among 80 companies in the Energy and Power category

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