Stream Energy / Stream Gas & Electric’s earns a 2.2-star rating from 41 reviews, showing that the majority of customers are somewhat dissatisfied with service.
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gas service
Good morning,
Once again I find myself having to email you regarding "system errors". Once again my service has been interrupted. My payment of 65.00 has to be paid by June 29 and low and behold once again my services are disconnected. I called in and spoke to a CSA and was informed the earliest it could be restored would be on Friday the 23rd, I requested a Supervisor who answered Supervisor John, who informed me he could basically do nothing but needed to transfer me to another number, which he did. I spoke to Gary who advised that due to computer problems he would need to call me back, after being on the call for over 15 minutes. He called back and advised that he would issue a reconnect for 6/23, I asked him how was it fair that I am inconvenienced once again for a system error. He stated that was all he could do. I need someone to please contact me back regarding this.
Best Regards
Shelon Washington
[protected]
Acct. #: [protected]
gas
5/17/17
[protected]
My gas got cut off but I never received a cut off notice/call.
According to the supervisor I spoke to on the phone, I was sent a cut off notice and the company has delivery confirmation. Funny, cause neither me, nor my wife signed for this notice, so it could have easily ended up in the wrong mail box. Then the supervisor told me the system automatically calls the day before a cut off will take place. However, "unfortunately" the system doesn't record these calls. That is because the call never took place. I checked my calls and emails again to make sure (And no, my number has not changed), but there was nothing from stream. Don't you think I would have made sure this bill was paid to prevent being cut off? Yes, I was late, I am aware! Life happens, people struggle with money, people get behind on bills. At least give me a fair shot and let me know my status. A due date is not the same as a cut off date. I feel like this supervisor was just telling me lies to put the blame on me. He was apologetic, but not helpful at all. So because stream does not follow up with their customers, I am no without gas from wednesday until monday. That is unacceptable! And not charging me a $10 late fee will not make up for the extra expenses that will occur due to their fault!
natural gas service
I Paid my bill via electronic bank transfer with a Stream representative. 4 Days later I received a shut off notice. Before I could contact the company, they shut off my gas. I phoned them to ask why, they had no record of my payment and asked me to pay immediately to restore my service. I did and they said 2-3 days required to restore service. I spent 45 minutes waiting on hold to speak to a supervisor. RIDICULOUS ! When he finally picked up, he told me he had 100's of complaints and was understaffed to handle all the problems. I have immediately cancelled my service with STREAM ENERGY and are doing business with another company. This company has NO customer service and bad practices.
customer service and disconnection payment not received
I have been with Stream Energy for 6 years, haven't had much of an issue with them until a few days ago. I have paid my account within the due date, if I was late I paid the late fees. On November 3, 2016 I received a disconnection notice for 43. 38. I know this could not be correct because I paid the current amount of 29.00 dollars witch was part of the 43. 38. they claimed I owed, which would have left a remaining balance of 14.00 plus the forwarding current balance. The disconnection notice gave me until December 27, 2016 which was a weekend, plus this was a thanksgiving weekend. I don't get my money until November 30. I posted a payment of
56.13 which should have covered the 43. 00 on November 17, 16. Stream energy processed to disconnect my Gas On November 30, even after I had made the payment of 56.13 stating that I now owed 88.85 cent. I paid the amount the same day of the disconnection. I called customer service to see if they could reconnect my gas service he said no, and proceed to schedule me for reconnection for Monday December 5, 2016. I told him I was not late paying my gas bill, the customer service person I spoke with keep telling me I was late with July payment. I told him I was not? I told him I would be reviewing my account to see where the mistake occurred. I took an whole evening to go over my invoices my payments and current post uses charges. This is what I saw on my posted payment board 11-30-2016, 88.85, 10-31, 56.13, 9-30, 29.00, 8-17, 58.35, 6-30, 58.12, 5-3-16, 68.38, I notice that July payment was missing, I went to check the payment against my bank statement and found that I made a payment on July 3 for 47.50. this payment was never entered on my payment board. The payment was posted for the next three past months. I than proceed to check my current posted board for none of those posted reflected the amount paid, I checked my posted invoices I noticed that they was post a past due amount but forwarding over the paid posted to the next month as a past due amount and adding it to the current amount without giving a credit for the paid amount, therefore causing their customers to repay the already paid amount plus a 10.00 late fee. Invoice Date 11-08-2016 Invoice Number [protected]
AGLC Account Number [protected] Service Address 201 SILVER-SPRINGS Circle SW Premise Type RESIDENTIAL Product Plan 24 Month Fixed Rate Plan
Service Period 10/05/16 - 11/03/16
EXPLANATION OF CHARGES Previous Invoiced Amount $99.48 Payments Received $0.00 Credits Received $0.00 Balance Forward $43.35
AGL Delivery Charges $22.97 Stream Energy Charges $4.20 Other Stream Charges $5.69 Taxes $2.64 Current Charges $35.50 See page 2 for additional detail
TOTAL AMOUNT DUE ON 11/28/16 $78.85 (To Avoid Late Payment Penalty of $10)
MONTHLY USAGE
Therms 10.30 x Rate Amount 0.40800 = Energy Charges $4.20
05/10 05/11 05/12 05/01 05/02 05/03 05/04 05/05 05/06 05/07 05/08 05/09 05/10
0
10
21
IMPORTANT MESSAGES
Thank You For Choosing Stream Energy Please detach this portion with your payment. Bring entire bill if making a payment in person. Make your check payable to Stream Energy.
AMOUNT DUE
TOTAL DUE AFTER: TOTAL DUE ON:
AMOUNT ENCLOSED:
$78.8511/28/16 11/28/16 $88.85
3001442322Account Number Service Address
For payment assistance, please contact the Low Income Home Energy Assistance Program ("LIHEAP") at [protected].
000000007885000000016545966112820160000030014423226
__ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __
Stream Georgia Gas SPE LLC P.O. Box 732540 Dallas, TX [protected]
Page 1 of 2
CHARGE DETAIL Meter Number Current Meter Read Previous Meter Read CCF BTU Factor Therms Rate Amount Energy Charges [protected] 11/03/16 8356 10/05/16 8346 10.0000 1.0300 10.30 0.40800 4.20 X X = =
DDDC Factor 1.1500
STREAM ENERGY CHARGES 24 Month Fixed Rate Plan 0.40800 per ther $4.20 Energy Charges $4.20 TAXES City Tax $0.33 State Tax $1.32 County Tax $0.99 Total Taxes $2.64
Total CURRENT CHARGES $35.50
PAYMENTS & CREDITS Payment $0.00 Total Payments & Credits $0.00 AGL DELIVERY CHARGES AGL Base Charge $22.97 Total AGL Delivery Charges $22.97 OTHER STREAM CHARGES Customer Service Charge $5.95 TDSP Charge Adjustment -$0.26 Other Stream Charges $5.69
Inside Atlanta [protected]
CONTACT INFORMATION STREAM GEORGIA GAS SPE LLC GM-38 Follow Stream Energy: Email: [protected]@streamenergy.net Customer Care: [protected]
Mon - Fri: 8am - 9pm ET Sat - Sun: 9am - 6pm ET
For information on payment options, please visit us online at: www.mystream.com/pay
AGL Outside Metro Area [protected]
IMPORTANT MESSAGE FROM PUBLIC SERVICE COMMISSION Billing Questions and Concerns: Please contact a STREAM ENERGY representative at [protected] or write STREAM ENERGY at P.O. BOX 80681, Atlanta, GA 30366. If you are not satisfied with STREAM ENERGY's response you have the right to contact the Georgia Public Service Commission at www.psc.state.ga.us, [protected] (Metro Atlanta), or [protected]. You may also call the Governor's Office of Consumer Affairs at [protected] (Metro Area) or [protected]. Please visit the Georgia Public Commission online at www.psc.state.ga.us for all gas Marketer's pricing information.
To make a payment: [protected]
For Gas Leak Emergencies LEAVE PREMISE IMMEDIATELY BEFORE CALLING.
AGL
LOCAL UTILITY
BTU:
CCF: DDDC: AGL:
British Thermal Unit - A measure of energy that is used as a conversion factor to calculate in Therms the amount of gas consumed. BTU factor fluctuates from month to month as heat content varies. A measurement in hundreds of cubic feet of gas used during a service. I called to bring this mistake to the customer service person I spoke with she keep calming that I didn't make the payment, she keep reviewing what was in front of her. I told her what was posted was incorrect and that I wanted a review of my account. She keep trying tell me where I had miss a payment. She did admit that she seen where the amount I had paid on my invoices was not credit, keep saying that it appeared that way because I only paid the half amount, I told her even if I paid the past due amount the current amount was not due until the end of the end of the month and should have been credited to my invoice. She still didn't want to agree to doing a payment review of my account to determine where the error occurred on my account. Also, I noticed the posted out of order not the amount I paid the month it was paid. This is a messy billing posting. she did say there was a glitch in the system. All I wanted is to get this issue right...this company don't care about their customer, nor do they care to check their own errors. I told her I would not be renewing my contract after 24 months and that I would be contacting someone who would be reviewing my account. I contacted the Georgia consumer protection Bureau. I suggest that if you sign up with this company, review your account and invoices an a regular bases.
abuse
I recently became the member of the organization on the website www.streamenergy.net. I cost me large sum to join this organization, but after several weeks I started to receive hateful messages. I asked for the help, but the moderators from this website did nothing. They only promised me to check something and after that I heard only blah-blah. I was disappointed and wanted to war other people that they wouldn’t help you in any strange situation. Share this info and post comments.
termination fee error
I changed carriers after 24 months of service was billed a $100 termination fee in error. I contacted Stream on Aug 13 2012 and was told, "I was billed in error since my 2nd 12 months with Stream ended in June 2012 and my new service with Scana started July 1st 2012, ...and that the fee would be waived or removed". On Aug 29 the fee was still on my account. I contacted the company and was told someone reviewed the account on Aug 14 and would not remove the fee because the contract expired Jul 2012. I argued that I was not under contract when I switched carriers. I signed up for 12 month service in June 2010 when I purchased my house. My initial contract expired in June 2011 and I extended for another 12 months, ending June 2012. In June 2012 I switched to Scana service beginning July 1. I would like to have some assistance resolving this issue.
Stream Energy customer NON-service is the worst. I got a deal for a good fixed rate for a year. I called their customer NON-retention line and they would not even try to match it. Their rate is their rate. Just deal with it. So I did.
My contract was up in late August. I switched to a new provider effective October 1st. They billed me $100.00 for early termination! After calling customer NON-service, I paid the portion of the bill that excluded the BOGUS early termination charge. They were supposed to drop the charge within 48 hours. So I forgot about it.
Then in early December I received a collections letter for $100.00 to Stream Energy. Needless to say, I went ballistic. They had not dropped the charge as promised. They had not sent me a bill showing the BOGUS early termination charge as still due. They simply called in the attack dogs. More stellar customer NON-service!
I called customer NON-service again and read them the riot act. They finally dropped the BOGUS early termination charge as showing due on their billing web site. I also demanded that they contact their attack dog and cancel their collection effort. I have yet to hear any more from them but it has only been a few days. If anything gets posted to my credit score pertaining to this, they will be sorry. Stay tuned.
Hi Necole Moore! I am a customer service agent with SCANA Energy and we thank you for switching to us and for being our customer. I do hope you are able to resolve your issue Stream Energy. SR^
sour service & false utility checks
Well let me start withe thee service. I was a happy customer withe theis company until I decided to make an online payment for serve. The site gave me a confirmation number and theanked me for thee payment. A week later I receive notice of NSF for thee payment because thee rep told me theat thee system was inaccurate and theat theey don't actually don't take thee payment out of my account until 3 to 5 days later but theey did take thee .63 of thee payment.. Then one morning my lights was cut off due to a cancellation of service to thee address I received service theat I have only moved in no longer thean a monthe and theat I must pay 365.00 to restore service once I made a very angry call theey waived but I still had to pay for thee money theey did not take plus reconnection fee. Now here's thee kicker. On thee 18th of theis on theis monthe STREAM ENERGY sent me a refund check for 53.63. I theen cashed it. a week later I had to pay for thee check being I called STREAM and theey are dening send thee check and theey are saying theat theey are dening verification of thee check in order for it to be cashed from thee start. I am jumping therough hoops to fix theis and theese circus freaks are trying theere hardest to admit to a simple mistake on theere behalf. THIS COMPANY and THIER SUCKS HAIRY MARBLES. BEWARE. THESE GUYS ARE NOT SMARTER THAN A 3rd GRADER.
Today is part II of the STREAM ENERGY madness. Today the alledged check was faxed to them and the rep who would not transfer me to the person I requested said that it did not indicated through the system that a faxed copy has been submitted. And on top of that they have added more charges on my account making my bill which was 136.00 to 356.00. WTH?
poor customer service
This company provides very poor customer service, their gas is almost the most expensive in Georgia and the bill they sent is always incorrect. It takes 40-45 minutes on the phone every month just to establish the right information regarding the gas usage for the month. After a miserable two years with this company I decided to switch to another gas provider in the month the contract will expire. The contract with this company will expire on the 12th of December, 2011 and the other company can take me over only from the 1st of the month. Stream Energy wants to penalize me for $100 for contract bridge. Why was my contract signed by Stream Energy in middle of the month? That will be a mystery I have no answer for. Stay away from this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a valid customer of Stream Energy for seven months or so and I have NEVER paid late nor have I EVER made ANY non-payments.
This all happened when I called Stream Energy to notify them of my move from one apt ot the other. I let them know that I would like to transfer my services to my new apt. and they were to disconnect my services at the old place in the beginning of July and turn on power at my new address by July 2nd. When I got to my new place like any transfer of services it takes a little time until you receive your first initial bill. Well it was towards the end of August that I realized I hadn’t seen a bill from Stream Energy…I had paid my first cable, water and trash, internet and phone bill but I still hadn’t received a light bill. So I called Stream Energy and the customer service rep told me that they had indeed been sending the bills to my old address. He told me that he would correct the information on the computer and I should go online (he gave me the account number because I didn’t know what it was…due to the fact that I hadn’t received a bill) and make a payment. He was very rude and I just didn’t pay any mind to it.
When I went online to make a payment the amount was for $20 I owed at the old apt. After I paid the amount I then entered my account again thinking it would bring up the current charges for my new address and it didn’t. Matter of fact it showed a $0 balance was due. When I checked my mail two days later I saw my first bill (the one enclosed) and I set out to pay the full amount of $256.20 on the 15th of September (that is when I get paid). But by September 8, 2009 my lights were disconnected without warning via mail, via telephone or via email that my service would be disconnected. I have made several attempts to call Stream Energy all to which have failed…spending at least over a total of 3 hours on Tuesday and Wednesday on the phone (on hold more than half the time) with a customer rep to talk about the problem at hand.
I spoke with Antonio, Sergio and Carla (who hung up on me) to try to get someone to turn my lights back on and all attempts failed. The reason they would not assist me was because they said it was the post offices fault for not sending me the bill. Now if they had all my information and actually serviced my new apartment and disconnected my old apartment and never sent me a bill to my new location but the old location how can you blame that on the post office or me? Then they NEVER sent me a disconnection notice but yet again blamed it on the post office. I have not received any notification from them besides this bill which clearly states that I do not owe them money until 9/17/2009…so why in the world was my lights turned off? This is coming from a person who has ALWAYS paid her light bills effectively and immediately with NO late or non-payments.
After several attempts I did speak to a man who was willing to help named Francisco and I made the payment (which I had never contested against) of $149.16 (confirmation # [protected]) and he indeed told me it was Streams fault and they wrote on the computer that it was an “un-initial mishap” but I would need to speak to a supervisor to put me on the “priority” list to get my lights turned on immediately since it was their fault. So I held on and yet again was put on hold for over an hour. No one was willing to assist me! It has been two days and I have no lights in my house and I think that this whole fiasco is unheard of. ALL my food is rotten and I just spent over $200 on a month’s supply of food and drinks and this needs to be reimbursed to me from Stream Energy. I never even received an apology for their actions. I can not make payments if I do not receive an invoice and my email account says I owe nothing. I never objected to paying I just need my lights on and to be reimbursed for the food that has gone bad at my apartment. I have no money for food nor shelter and they do not care. I have been a loyal customer and they are making me suffer for a situation they caused. This is a disgrace and Stream Energy NEVER tried to correct the situation but blamed me for lack of payment. I should not be held accountable for paying a reconnection fee or late charges or anything to that matter.
I had EXACTLY the same experience. Two miserable years; I've never had a problem with a utility company until I signed on with them. Their customer service is ZERO; most of their agents do not have English as their first language so they are difficult to understand; they have an online contact form which I've filled out multiple times (at least 6) but they have NEVER responded to one; finally I ended my service with a credit balance and I've been fighting with them for 6 weeks to get it back.
NEVER, NEVER do business with this company... you will eventually be sorry.
I spoke with Larry from the back office at Stream Energy and he was not able to help a customer that was robbed by Stream Energy. I cannot believe that a company can get away with stealing money from customers. I requested a transfer of service with a disconnect at an old address. the old address service was not cut off and new service was connected however was disconnected for a nonpayment of a week late payment. However, the old account which was never disconnected and not paid, did not get interupted for 3 months of non payment until I spent 4-5 hours on the phone pleaing with several different customer service reps to stop billing for an address that I had not lived at for 3 months. I now owe $400, half of it for an address that I thought was closed. I want the public to know, that Stream Energy is conducting business in a frivilous and fraudulent way.
I have been trying to cancel my service for over 1 month now! I spoke to 2 rep that said to fax request in, I called back to check 2 weeks later and he said that they have no record of that conversation and to try again, both reps said the same documentation would suffice. Only to call back 2 weeks after that and find out that what I was sending was insufficient! I spoke to a supervisor at that point, who was completely unhelpful and seemed ignorant. Once we determined what I should send in, I sent it to the fax number given to me and it was an invalid fax number! I called back and was given a DIFFERENT fax number and that one did not work either! I am a half step away from reporting this company to the Better Business Bureau.
DO NOT DO BUSINESS WITH THESE CLOWNS!
I recently moved into a house from an apartment and was going to continue to use Stream but was told that I had to use Tri County. I called Stream on May 7th to request a letter of credit so that I could get the deposit waived with my new electric co. Here it now the 18th and i still do not have it. They told me it would be 3-5 days to have it faxed. I have called twice a day since last Thursday and every rep I speak to (including so called supervisors) have promised me that I would get it that day. The customer service reps are very rude and liars.
I have not used Steam Energy for nearly 2 years now. When we moved in July of 2008, they didn't offer service to new address, so we had to change providers. I recently pulled anual credit report and it showed I was in collection with stream energy! It showed last payment date and balance of $0. So when I called today to get this resolved, they informed me that I have a balance of $343.20 and the bill was mailed out July 16, 2008! It is April 26, 2010! I have not received a bill or phone call from anyone in nearly 2 years. As far as I was concerned, the acct. was paid in full and closed! They could not give me any explanations as to why I haven't received any information, but I needed to pay them the $343 to get it cleared! I HAVE ALREADY PAID IT! 2 YEARS AGO! So, what my next step from here is uncertain, but I know I will never use Stream Energy again and will not recommend them to any one else either!
Stream has absolutely horrible customer service! The prices however are excellent. I also live in a house but I have been dealing with customer service since January with regards to getting my autopay turned on. Half of the reps that I have talked with don't even seem to understand what I am talking about.
You are absolutely right "Dob=" that it is irresponsible for consumers to pay more for the same electricity but when you have an irreliable ESP who can't even provide you with adequate customer service how are you supposed to rely on them to alert Centerpoint of any problems?
I have asked what the fee is to cancel service early and they only quoted me $250 as well. That is not to say that they couldn't come back with a larger fee later! I was told when I signed up that I would only have to pay $.08/kWHr but I have always been charged more. I have also called about the discrepencies in my bill and still get a rep who cannot understand what I am asking.
Dob=, when someone posts that they are having problems with a company try not to reply with "do your research"...they obviously did their research and are unhappy. Calling any unhappy consumer dumb is RUDE...perhaps you are one of those miserable reps that work for Stream!
I am so tired of RUDE people!
Stream has okay customer service, but their prices are excellent. I guess since I stay in a house, and don't plan on moving, I don't have to deal with the customer service. My advice: go to ANY company besides Reliant. They will rip you off. Why pay more for energy when you don't have to? That's pretty dumb for the consumers. They complain about their light bill, but continue to pay more for the same product. Don't they know that Centerpoint controls the wires and poles, and not Reliant? That means the same people will check your meters. Nothing changes, but the name on your bill! Do your research people. IT'S OKAY TO SWITCH!
Reliant does the $700 termination fee, not Stream. The most you will pay for an early termination is $250. Dody, do your research.
I have been trying to talk with this company for the last year and half and they have no interest in solving any mistakes they do. Worth than that we can't do anything about it cause we have a contract and if we want to cancel it before March they will charge us $700. It is amazing how those big companies can get away with all this and an individual can't do anything, what a fair system.
billing/collections
They are charging me for a bogus fee of $250.00 for an early termination of my account, I was told the fee would be waived since I moved to an area that is not serviced by them. They have failed to waive the fee after several faxes and phone calls and have now sent me to a collection agency after they assured me my account would not be sent to collections.
The complaint has been investigated and resolved to the customer’s satisfaction.
Stream Energy customer NON-service is the worst. I got a deal for a good fixed rate for a year. I called their customer NON-retention line and they would not even try to match it. Their rate is their rate. Just deal with it. So I did.
My contract was up in late August. I switched to a new provider effective October 1st. They billed me $100.00 for early termination! After calling customer NON-service, I paid the portion of the bill that excluded the BOGUS early termination charge. They were supposed to drop the charge within 48 hours. So I forgot about it.
Then in early December I received a collections letter for $100.00 to Stream Energy. Needless to say, I went ballistic. They had not dropped the charge as promised. They had not sent me a bill showing the BOGUS early termination charge as still due. They simply called in the attack dogs. More stellar customer NON-service!
I called customer NON-service again and read them the riot act. They finally dropped the BOGUS early termination charge as showing due on their billing web site. I also demanded that they contact their attack dog and cancel their collection effort. I have yet to hear any more from them but it has only been a few days. If anything gets posted to my credit score pertaining to this, they will be sorry. Stay tuned.
false disconnections
Stream Energy has 3 times messed up my account one time leaving me without lights due to no notation of when i do talk to a rep this is really becoming a headache moving in Feb. will no longer due business with this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi every body,
I used to have big problems with stream energy customer service complaints, but am getting in better mind now. Here's a good site I found that really helped. It gave me great methods and useful information tips and showed me what I was doing wrong before...there's even lots of free articles on the site...
Source:
http://streamenergycustomer.blogspot.com/
Wow that sounds almost exactly like my situation. Here it is the coldest it has been this season and I'm sitting in the cold with my 7 month old baby because one of their incompetent employees decided they were not going note my account that I called. Mind you the disconnect notice I received on 11/28 said I had until 12/13 or I would be disconnected on the day after.. so please explain why I was disconnected on the 28th and cannot be reinstated until December 1st. Everyone I spoke to said almost the exact same thing proving they were reading from a script. Where has the customer service gone? I think I will just pay the early termination fee and go somewhere where their reps a are human and care about their customers!
early termination fee
I was trying to move my service to a new address but the customer service guy said he could not find my address. Don't know why the house has been there for 20 years. My contract is up in Nov. 2011 and he told me I would have to pay a $250 early termination fee. I said why I have no control over when my house sells and I don't understand why my new property...
Read full review of Stream Energy / Stream Gas & Electric and 11 commentswont close account on old address and keeps billing us 8 months later
We had our home forclosed on, when we moved in sept 2010 we obviously had all our utility's cut off and changed to the new address. about 4 months later we start getting bills from stream energy for the old (vacant) house again. they wont cut off the service and keep billing us? now they have placed these bogus bills in collections.
we are now moving again and cant cut this service off? they say we cant access the account because they put it in our homeowners association name? have never heard of anything like this? they tell us we cant close either account?
overcharged billing
Hi, I am new customer with Stream energy. I have one bedroom apartment & staying alone. I have full-time job. I only use one room all the time. But for my surprise... my first month bill is $200 dollar. wow... I never expected that much bill from any company... in bill it said i used 1400 Kwh in one month... impossible... for my case...
I call them & no good customer service... I am going to switch my company... I am writing this to keep everyone aware that this is a big scam company.. so run run run... don't waste your time & money... do not experiment with this.
Thanks,
The complaint has been investigated and resolved to the customer’s satisfaction.
I too live in an apartment and it is definitely possible to use 1400 kWh in one month. The meter readings are done by a 3rd party company licensed by the state (Oncor in Dallas area, Centerpoint in Houston, etc). So they are the ones who read the exact usage off your meter - not Stream Energy or any of the other electric companies. I wouldn't blame an electricity company for the kWh usage ... they have no control over that. You, the user, have total control over your usage.
horrible customer service
My mother (72) did not realize she was behind on her gas until the guy showed up in the yard to cut it off. She only owed $101 and he told her to just pay it over the internet and the confirmation would show in his truck. She immediately paid it and he came back later and cut the gas. She called Stream and they told her that it was her fault because she did not call them to let them know she had paid. She told them that she only did what the guy told her. Not to mention that on their website it does not say call when you are facing disconnect (like GA Power) instead it says that the payment immediately updates in the system. They told her the earliest they could connect her was 5 days from then. She filed a complaint with the Public Service Commission and little did she know they made Stream remedy the problem. However, when the guy from Stream contacted my mom (the day before they were to come out and reconnect her gas) he apologized and told her that they would handle it immediately and that she did not have to do anything. She explained that they would be out that morning and if she needed to be there and he told her no that it was not necessary. Needless to say the guy needed her to be there and she wasn't and now they are telling her that it again her fault for not being there although she was told that she did not. Now they want to make her wait 7 days before they turn the gas on. The crazy part is that Atlanta gas light (who turns the gas off and on) told her that all Stream had to do was admit it was their error and they would come out immediately and cut it back on. But they refuse and were extremely rude and just do not care about their customers. If you have Stream please think of this when you have paid the bill and they still cut the gas off. CHANGE COMPANIES, BELIEVE ME ITS NOT WORTH IT!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a customer with stream for over 5 years i ledt them they begged me to come back sayin that things had changed. Well i called on 5/23/17 and spoke with a customer service agent about an extension until the following week for 87.51 she agreed and said that she noted the system and that my service was not in danger of being interrupted. Well i wake up to my dog barking and lo and behold agl is outsude cutting my gas off. I call stream she tells me that there is no note in the system for an arrangement and that they put in the disconnect in on the 23rd. Needless to say my bill is automatically paid every month first time ever needing to call and make an arrangement and this is what happens. These people are garbage.
I have service with Stream Energy had a past due amount of $150.76. My gas was disconnected for that amount. In about 12 days they shut off my entire gas line and wanted me to do another application and deposit. I refused to do that I have been a customer for over five years. They have poor customer service and procedures. They don't care about their customers at all.
Hi every body,
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I spoke with Steven- 5230266, supervisor in Florida of stream energy. I was informed that my service had been disconnected because I had a past due balance. The current bill indicted to pay the full balance in full by 2/22/2013. I made a online payment of the full balance on 2/21/2013, before the Due Date, and they still disconnected my gas service.
When I called I was told the only thing they could do was to cut it on by Friday March 1, 2013. I emphasized that this was wrong and how could they possibly say that I have to wait 4 days to get my gas back on, when the temperature is 30 degrees and it is their fault. The supervisor simply mentioned all they could do was wait for AGL to cut on services and I shouldn't have had a past due balance. I told the supervisor I had kids in my house who couldn't get heat or food without gas since the house is all gas and he simply said it was nothing he could do. I shouldn't have been late on my bill.
This company has no morals!
I have Stream energy also and I am not pleased with service because the billing charges are outrageous and you have penalties for everything my gas is extremely high and when I contacted the company to discuss bill that was a nightmare so I would advise not to use this company it is a scam
disabled unfriendly
After explanation of non pymt (54.00) disabled child without elec in coldest weather in years. This company has no compassion or customer service skills. They do not aid our disabled in any way.DO NOT USE THEM!
The complaint has been investigated and resolved to the customer’s satisfaction.
Customer Service stinks!
Aug. 1, 2011 My power went off around 5 p.m. so I called to see what was going on and they said the est. time for power would be at 8 p.m.
8 o'clock rolls around and still no power so I called back and the computer
gives me a time of 6 a.m. So we were without power for 13 hours. And by the way the temp. was a 108 that day. So the next day I call stream energy to complain about the 13 hours without power. Only to be told that power outages is something that I need to get use too, because it is out of there control and its going to happen. I told the SUPERVISOR that I understand that but for 13hours is crazy! And in the middle of our conversation he hung the phone up in my face.
early termination
Moved to a place where they could not provide me service, hit me with a early termination charge and before they removed the $150 they turned me into a collection agency after telling me not to worry about the lateness of the partial month charges until the refund of the early termination fee was taken care of. Worst utility company out there.
The complaint has been investigated and resolved to the customer’s satisfaction.
We sold our home and have been in the process of looking for a new home. I called and had our service disconnected and never thought another thing about it. The person who I talked to at Stream Energy never mentioned an early termination fee. When I received my bill it had an extra $150.00 on it. So I called again and was told the termination reason I gave was to changing providers. This was false. So after 3 more calls and getting the call back answer I paid the penalty and bill. I was suppose get a survey call after the service call. That was also terminated before i could complete it. So as a associate I will let all my family and friends they can switch any time they want.
Wayne
unhuman
this company is unhuman, do not use their service, i needed 1day to give before recieving a notice to disconnect and they stated they could not do it for whatever bull crap reason. i requested their number to corporate or to speak to a manager, guess what i was told; they dont have corporate number because that department does not answer the phone, so i was told too bad its not our fault that you cant get a extension so i told them i guess you state to all your customers to hell with you all we just want your money. if you or know someone else or yourself recieving service from stream get away dont let it take you 6mnth to figure they are a rip off and unhuman.
The complaint has been investigated and resolved to the customer’s satisfaction.
The teams leaders of Stream had their low class team going from door to door trying to get the customer in my project to sign up for Stream energy.i thought that was not allowed in the state of GA, Texas, etc.The leaders are going to the apartment managers and giving them gifts cards if they would refer all customers to their team.Stream is a well organized pyramid not like the other pyramids, but I am beginning to look at Stream different. My tenants is very uncomfortable and they are consistent. Please tell your leaders stop pushing Stream down our throats, and apartments managers.If this continue, I will do what's necessary to put a stop and blow the whistle to the main people in charge.This has been going on for awhile for about 1year are more.Somebody has to be accountable.
This company is not moral!
average billing balance
Our bill went from $217 each month to a sudden $1000. They said our average balanced billing plan exprired...we never where told that it only lasted so long or when it would terminate. They told us to pay immidiately or we would have service cut off...we payed $400 on my credit card because i was pregnant and taking care of a handicaped stroke victim in my home both of us were heat sensitive. they agreed to keep our power on..but nope..it got turned off. This was such a huge traumatic experience for us.
well...we sold our house and requested our final bill and that our electricty would be cut off. My husband paid the final amount which was stated on the bill and over the phone by a stream rep. After moving out they mailed us a bill saying we owethem $1700...what and how? We told them it was bogus and we never paid it. Stream sent it over to a collections company. Brown and Joseph is the company still trying to collect after weve told them for 6 months that we will not pay and that it is a disputed amount. This past week they have been calling offering a 50% settelment. My husband almost thought that sounded good, but they told us that our final payment never cleared the bank I looked it up and our bank cleared the money 6 months ago..what do i need to do next. truth be said Im sure Stream would owe us lots of money.
The complaint has been investigated and resolved to the customer’s satisfaction.
Something needs to be done about Stream. If there is a class action suit or any court action against them for their practices I would join. They are very tricky. When I complained that they should have informed me of other plans that they had to lock in my rates or save me some money long term, they had no answer. The very next day, I received my first promotional email from them.
Never had they done this before. They would not even include promotional fliers with the bill or anything of the sort. Instead they spike their rates from $0.13 to $0.21 and expect you to be grateful it wasn't more than that.
change in policies
Over charge, unauthorized change in plan:
As of December 31, 2008 stream energy was informed at 2:30 p.m. on Wednesday that i disagree with the overcharge and unauthorized changes in my bill as of this day i have informed stream energy through customer rights that you have 21 days to review my bill and after 21 days if i am not satisfied with your review i give stream energy supervisor ten more days to review my account i will file a complaint with united utility commissioner and the attorney general and the federal trade commission.
thelma hayes
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been in Waco, TX since 09/15/2011. I have never seen utility bills this high ever and I lived in California since 1978 until this past September.
Stream energy charged me 2229.19 for one month, totaling what I had paid the previous two and a half months. Stream said that Oncor is the one telling them what to bill us and Oncor stated that it was stream energy.
Something has got to be done about these outrageous charges. I do not use a lot of lights nor heat. I can not be to hot or too cold due to my Asthma and I have a skin condition where I must stay cool. So no way am I using all of this energy.
Stream needs to be regulated and stand accountable to the las and to us, the customers.
Let's see if we can get them regulated as soon as possible.
I filed two complaints with the public utility commission and of course they are siding with stream energy.
I would try Ambit Energy. They're rates are always lower than Streams. They also have a program where you can get free energy. www.yoda.JoinAmbit.com
billing/ scam
This company is a scam! I was charged for a energy rate correction charge which come to find out i wasnt supposed to be. I contacted my associate and he contacted his supervisor and was told i would be credited for the 154.00 i paid that i wasnt supposed to be charged with well after about 8 phone calls to these people the money still has yet been credited to my account which i was told would be taken care of 2 months ago. I than find out that i have not been the only one that has been done like this with the exact same problem. They have done to this to many people. They will try and tell you some bogus reason why you have to pay it, but if you really check into it, you will realize its a mess up on there part. Its only a way to make more money.
The complaint has been investigated and resolved to the customer’s satisfaction.
I called Stream Energy's Customer Care dept to pay my bill. I authorized to pay $117.80 for the month of May 2009 and was given a confirmation code. When I checked my bank account, I was charged $117 (plus $2 processsing fee) and a whopping $332.80 which caused my account to get overdrafted. I called back and I was informed that they will resolve that issue, so I called 3 days after that and was informed that I am getting a refund for the UNAUTHORIZED CHARGE of $332.80 by friday. Friday comes along and my account is pathetically in the negative and NO REFUND HAS BEEN DONE. I called and inquired about it and I even spoke with the Team lead/Supervisor and i was given some random reason that i was misinformed that i was "maybe" gonna get my refund back in 4-6 weeks. So i guess until then they are expecting me to incurr insufficient funds fee while they all dwidle their fingers. I asked if i could escalate the matters to their Billing dept. and i was informed that I can only speak with Customer Care... ironically- it wasn't Customer Care... the 4 people i've spoken with doesn't know what they are doing. I do not need their apology, I want my money back because i did not authorize the larger amount that they charged me
Ignite / Stream et al lost in appeals court. The federal lawsuit is going forward and the pyramid scheme aspect of this venture will be litigated. Please see realscamdotcom for updates and lively discussion.
As an Electrical Engineer, i have done my homework... STREAM ENERGY and Ignite is the BEST deal on the market. The are taking advantage of the energy market trend. Bottom line: When you are a BIG fish in the market...well everyone wants to bring you down.
I would recommend STREAM to everyone...
I agree with the Ambit Energy suggestion. My Ocotber 2009 Ambit bill is available for your review at
http://www.energybillreview.com/ambitbill.html
I would not recommend Stream Energy to anyone. They will charge you fees that don't below to you. When you call them they would say it was there mistake and it will be taken off your bill. Well guess what it is added to your bill again along with more fees. So if anyone is thinking of signing up with this company "please don't".
Solution: Dispute the claims with your bank. If you bank refuses, bank elsewhere, most US banks will refund your money that day and send to collections a bill for that company that was in the wrong.
I am researching companies and considering they seem to be one of the leading utility companies in the state I find a low amount of complaints relative to the size and comparison of other legitimate utilities.
The same thing happened to me!
Mine was for a much smaller amount $7.76 which was a so- called late fee charge. Well, I was already leaving their service so, I paid the total sum I was charged to prevent any issues, WHILE I investigated the late charge with my bank. My bank assured me that the payment had not been late. They would not have accepted a payment if it was going to be paid out late. In fact they said the bill got to Stream account no later than 8.00am that morning which was more than enough time.
Well I called Stream and at first the lady CSR tried to lie until she found out that I had already called the bank. Then she said the amount will be refunded via check in 7-8 weeks. That was Sept 08. I called back several times after this and they kept telling me the charge had been removed as a courtesy and I do not owe and there's no refund due. When I asked to speak to a supervisor, they finally told me they would forward the request to Accounts dept for a refund.
I called again and they said that there's nothing they can do because they took the charge off as a courtesy already, and they cannot refund me the amount I paid. Is this possible?
I am looking for anybody to tell me what to do because they want me to let go of my money when THEY had no problems whatsoever taking it from me.
Did I mention that they charged me $0.250 on my last bill?
This needs to be reported. Anyone?
I would try Ambit Energy. They're rates are always lower than Streams. They also have a program where you can get free energy. They do not have hidden charges either. When they say they are this rate per kilowatt, that's what it is. You can also quote your savings.
www.yoda.joinambit.com
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Stream Energy / Stream Gas & Electric emailscustomerservice@streamenergy.net100%Confidence score: 100%Supportcommercialtx@mystream.com94%Confidence score: 94%salescommercial@mystream.com79%Confidence score: 79%saleslegal@mystream.com79%Confidence score: 79%legalcustomerservice@mystream.com78%Confidence score: 78%supportcancellationfee@mystream.com77%Confidence score: 77%webmaster@mystream.com76%Confidence score: 76%it
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Stream Energy / Stream Gas & Electric address14675 Dallas Parkway, Suite 150, Dallas, Texas, 75254, United States
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