Subway
Reviews and Complaints

Was at Subway #667-0 at the Hampshire Mall in Hadley, Massachusetts February 15. 2018. Ordered $17.00 worth. Asked the woman who made the sandwiches to add points to my card which she told me to swipe. It seemed premature, but I swiped and had no sense that points were added. I mentioned it to her, but she said that there was no indication that the points were not added. When, I (had to) ask for the receipt, it was clear the points weren't added. She told me to go online to get the points added. No other staff was around, but I emailed the owner who got back quickly with an apology. He told me she should have voided the sale and re rung it correctly. Isn't hindsight wonderful? He went into great detail on how proceed in the computer process to get the points added. Very complicated to an un savvy computer person. He agreed it was a mess and dropped it at that point.

I was in the catskill new york walmart subway, the girl kaytlin sloped the three sandwiches together. She burnt them as well. I had coupons for the sandwiches and she told me she could not use the coupons. I also asked for extra meet, I got charged for it but never received it. I am not happy what so ever. I will never get a sandwich from there again.

this is the subway at the grand palace in Bangkok, Thailand. I was the only customer at first, and I really don't like the service provided.. the young lady was showing unhappy expression at all time. anyway, I was fine.. was thinking she had a bad day. literally, if not because I was carrying a baby.. I would just left the place immediately.

however, after another customer (chinese who can hardly speak english) came over, it triggered me when they serve that customer with another poker facethat I felt that she discriminate him (isn't that discrimination is not allowed especially in service sector?) then I asked her if she had a bad day, then the lady got mad and become very rude. of course I really got annoy by her attitude.in addition the owner came out to join her yelling at me and asked me to LEAVE, and I haven't start having my meal yet. I felt very insulted. I will reserved the rights to complaint to the bureau of customer if necessary unless your party gave me a satisfactory resolution. (I personal believe that these people are not suitable tp run a business and stay in service sector since they don't SERVE!)

FYI, this store doesn't seem like profitable. if compared to the others store next to it considering there were so many tourist. for the 10-15 minutes I was there, only two customers came in including myself and they screwed the second business up and I believe that it would hurt your reputation badly unless you don't mind about it. u don't need to take my words, but you can have someone stay there a day or two especially for someone who can't speak english... you will know what meant.

several days in the morning I go to the BP station in Earlville Illinois. Whenever I try to order something from the Subway station, I always get told by the server that she's not ready and needs at least 5 to 10 minutes. This happens whether it's 6:30 or 7:15. This morning I politely said "I don't want to be rude, I just don't have much time this morning". Before I could say, have a nice day, she responded with, "well, I have things to do!" I found this to be very rude. She could just as well said something like, I'm sorry, I'm just not quite set up yet, or something along those lines. If she worked for me, I would not fire her but I certainly would give some training in customer service to this lady.

I had gone into the Walmart Subway in Thief River Falls Minnesota on Monday [protected]; and was turned away by the female employee because of having my Walmart electric cart in there. I was upset and left. I have never heard of such a policy before in my life. I asked another employee about this and she said she did not know if it was a policy or not. When I got home I called Subway and spoke to the manager and she said that the carts were okay in the store. I then said ok and hung up, but she did not acknowledge or seem upset about what had happened to me. Being a handicapped sticker on the door makes it a handicapped accessable facility and you should not be turned away for any handicapped issue, whether you having to use a cart or not. Another thing I bet the disability act would not like this either. I feel that I was singled out and that there is lack of customer service, and knowledge in this store.

On February, 14, 2018 I was at Subway with a couple of friends. We got to the counter to order and noticed that the woman serving wasn't wearing gloves or a hairnet. We order and she persists to not wear gloves while making the sub. She messed up my order. My friend then notices a black curly hair on her sub. My other friend also has a hair on her sub. The workers were talking about not getting their vaccines and getting away with it. We all felt sick 24 hrs after eating.

Was not impressed with subway location 5151 east 42nd st Odessa tx. Arrived around 12:50 pm with a softball team. Only 1 emplyee. Took 42 minutes to fix everyone's sandwich. No toaster. No plastic wear. 1 cookie in counter. Men's restroom out of order/women's restroom dirty. Upon arrival employee said he didn't have bread to serve us. He did. Watched several customers leave during the 42 minutes and some after the fact. Drink icebox not stocked. Chairs on top of tables.
My wife and I didn't not eat, went to McDonald's just because I didn't want to support this store

checkcard 02/10 subway restaurant landrum sc activity type debit
status type icon pending

Processing. Select to mark activity type debit -7.54 checkcard 02/10 subway restaurant landrum sc as Reconciled
-7.54 51.46
Here is the proof of my subway purchase at 1772 Highway 14 E Landrum SC 29356. Worst customer service I have ever experience. Rude, unclean the workers never took their gloves off when making new sandwiches. One went into the back to grab salt and pepper and continued using the same gloves. They open oven to grab bread never changed their gloves. They put sandwiches in to toast never changing gloves. The cashier was rude when she checked me out. Nasty hope I don't get sick the flat bread was old when I went to bite down on my steak and cheese the whole sandwich fell apart; My address is 313 S Randolph Ave Landrum South Carolina 29356 my name is Linda Hinman I would like a resolution for this complaint I don't think that should be a problem since I was overcharged for the one sub since the cashier would not validate my 2nd coupon and charged me full price. These cashiers were working at 7pm on Sat night if that helps. I will use whatever you send me to go to another subway, not the one in Landrum where I live. Sincerely Linda Rapp

I was at Subway in Northland shopping centre Melbourne and I give a take away order for one foot long vegi patty and asked to pack separately two halfs separately but he denied and asked for extra two dollars it was a very bad treatment by the Subway. I request you to take a strict action against this Subway outlet. I feel bad when the person over there behaved with me like this.

Ok so I work at a subway where the manager and assistant manager are in a relationship and getting married. The manager has been working there for 4 years and her soon to be wife has only been working there for about a year. No matter what the assistant manager does she gets away with and if anyone complains they get told that she's right and your wrong. If I work any shift with her no matter what time it is she leaves early and leaves me to do everything. If me and her are off on the same day and someone calls in then I have to work. No matter if I have plans or not. And today what really set me off and the reason I'm writing this is because now she is discriminating against a customer. Any body can come and get ice and water for free (we are inside Walmart and the Walmart employees can get water and ice in there own cups if that want) and she even gives some Walmart employees free refills or even free drinks. But she is making this one employee pay for ice and water. She is the only person she makes pay. And if I let her get free water I get yelled at and told that I can't do that. And when I tell the manager she says that she's right and I'm wrong. I work at the subway inside Walmart in Lake Charles Louisiana on 171 other wise known as Walmart on the bayou.

To whom it may Concern (Subway),
Hello my name is Charles M Core-Archie and I am here to report illegal hiring as well Wrongful Termination. In July 2017 i was hired by Vishal Amin at Subway store # 49528 address 904 Huntington Ave Boston. When I applied for the store my application did not go through the system. I've later on contacted Vishal and told him my issue. He simply set up an interview and hired me on spot .I informed him that I was already aware of Subway and its standards being that I was a supervisor at Subway at 700 Albany St. He hired me right on spot. I was already working for the Chipotle in Newton at this time in the mornings. He "scheduled" me to have evening shifts from ¾-10 on weekdays, 3-9 on weekends. At "$11/hr pay….in cash. ". When I started I was staffed with 2 Asian people as well as a young Caucasian female. I was the only black worker. My boss explained the "other black people" who used to work before weren't very" useful" when it came to customer service. After leaving Chipotle I made this location my "Full-Time" Job .I've asked him plenty of times about my application and why I am not on "the books" and he states" he's doing me a favor by not putting me on so I don't have taxes taken away and I can find a new job in mornings and can work both." After weeks of informing I've given up because he is the boss and I shouldn't have to keep reminding him that I want to be legally paid. The next month he hires Jeremiah Brown (who is also my partner) after leaving Chipotle . He was fully aware that we were a gay couple and living together. He hired the both of us to work evening shifts again 3-10 weekdays 3-9 on weekends $11/hr pay".Ive had duties from counting breads to Closing POS systems everynight for the past six months or so. We both were titled the key holders: because we" were trusted" by him and his wife Alicia Amin. Soon after hiring Jeremiah Vishal hired a young Lady named Rachel on the books. For awhile things have gone fine, The owners even got offered a new store on centre street in JP DUE TO RATES IMPROVING. But Vishal Got his first complaint in January 2018. Jeremiah and I accidentally charged a customer wrong. The customer made a complaint right away and Vishal had a talk with Jeremiah and I. Basically he stated his license could be in danger because we are "illegal workers" and if Subway asked for video proof he cannot explain why we are working at "his store" .He lied to Subway and told them it was him and his wife that were present and not us to save the store. Shortly I asked him what will it take for me to be supervisor especially that he has a new store coming and a pregnant wife and he stated between Rachel and I he would have to pick her because she is more "consistant" .That hurt me but I swallowed my pride. He still had us working but he started showing signs of him wanting to terminate us. On Tuesday January 30th, 2018 things changed. Jeremiah brought his dog to the back of the store and later on that night Vishal came in the store and sent us BOTH home. I have no idea why I was sent home being that it was not my dog and I had no authority over jeremiah … he didn't care that I had to pay rent and had other bills to pay. When he sent me home he stated" This is the end of your shift, take the dog with you and I will contact you tomorrow about your shift. Tomorrow came and no call. Ive contacted him later on asking if we were still employed and terminated us via text. He says we did a no call no show which was not true. He didn't call us to inform our status in the job. The next day we tried to return the key and uniforms and he pulled us to the corner stating he knows we don't have a" source of income" and have bills…he asked us to come in Saturday. Jeremiah has had major medical problems that both owners know about and we even wanted to bring doctors notes but they were not accepted. On Febuary 4th Super Bowl Day we entered the store at 3:40 expecting to work and the store was posted to shut down at 4. We were told today Febuary 5th, 2018 a week after being sent home that we were no longer working there via phone….because he "hired" three other people because his wife is no longer working there (which was not discussed). I have so much more to say this is only a portion of what is REALLY the issue with this location. But if this is not rectified I will report subway to the ACLU, NAACP, GAY AND LESBIAN AIDE AND FOX NEWS. This is a very serious matter of two gay black workers who are Massachusetts citizens working and terminated illegally by two foreign owners in a fast food customer service business. There is no reason why I should've been out of a job for weeks, and don't have one currently. I am at risk of being homeless AGAIN AFTER BEING STABLE NOW FOR TWO YEARS. I cannot speak for Jeremiah but I have been used and I need justice served. He does not deserve his license or to own a new store if he mistreats his workers. I can only give you my emergency contact number [protected]….or my email ( [protected]@gmail.com0 because my service is off but I will need someone to contact me back As Soon As Possible so I can get the justice I deserve. I will like to report Vishal and Alicia AMIN for Wrongful Hiring and Termination.I have plenty of text and photos to prove my case.

Dear Subway
I have been a customer for over 10 years since being a student. Today i got a salad, and consumed it on 5/2/18 at 1.50pm.After eating it, there was a huge empowering after taste of cigarette smoke.
It was revolting, and i feel sick from it. I am anti-cigarettes at the best of times but this was astonishing. No amount of chewing gum or mints is taking the taste away and i am bewildered as how this would be able to happen with the current strict food & hygiene laws in place.
Staff should be wearing the plastic gloves when preparing food. I believe the girl was, however she must have been smoking on her break and still wearing the gloves.
I spend around £15 per week, £60 a month in Subway for my lunches as i typically get a £3 salad per day and on occasions get a foot long with a coffee etc.
I am seriously contemplating not to return as this is how disgusted by this incident i really am.
It is still fresh (no pun) as it only happened 1 hour ago but i am deeply disheartened by the food that i received today.

I want to bring this to your attention to prevent it from happening again. This occurred at the Subway on Argyle Street, Glasgow, Scotland.

Regards

Mark Kelsey
mark.[protected]@hotmail.co.uk

Today, I used my gift card for 15.00 at the subway located at 8015 State Line Rd, Kansas City, MO 64114. The young man that was working the front line took my order sometime between 2:00-3:00 pm. I do not have my receipt, because I threw it away so, I'm unable to pinpoint the time. During our exchange, I did not note anything out of the ordinary. I had ordered a personal pizza, 6 pc chicken wings, and 6" sweet onion teriyaki chicken sub. The last item I had to wait on was the chicken wings. I noted the young man, did not place the paper that you would normally place in the box, and he looked at me as if to say, he isn't doing it, and that he knows it should be done. I was a little taken back, because there was nothing in our exchange prior to that, that was hostile or offensive. I looked at him as if to say, you know better. He placed the box on my packed bag with my previous items, I said thank you, although I must admit I was a bit surprised. He walked off without saying a word, even though I thanked him (no, there was no sarcasm or caustic tone in my voice, because I think I was still too surprise). I do not know if he was overwhelmed with my three (3) orders, and that the line had about three people behind me, but it was not appreciated. The time I got home, and went to eat one of my chicken wings, it tasted of cardboard. Needless to say, I didn't eat the rest. I'm not a fan of your store to begin with, but I had a gift card. I just hope you can remind your employees that cardboard doesn't taste nice, and when someone says thank you, the normal response is, you're welcome!

Never never never never go to the subway at 7400 rivers ave North Charleston SC. The old man that works there is "RUDE". Presented him with a corporate coupon that says any "6" inch sandwich for $2.99. He told me that I could only choose one of two sandwiches. He did the same thing last summer to me. He would also tell me that I can only have "2" tomatoes on my six inch sub. I use to go there cause it's actually in walking distance... 0.5mi from my apartment. I went to two other subways 2 miles away with the same coupons and had no problem whatsoever getting my sub. Never again Wil I ever go to that subway. I wouldn't go there if they were giving out free subs...Never again. Please take my advice n go somewhere else... it's not worth the hassle ...

I got a subway for lunch- nothing unusual, go to this one often and never had any issues. I got home with my foot long tuna and started eating it. about 2 bites into the second half, i noticed something dark- pulled it out not knowing what it is- perhaps part of the tuna. I look back at my sandwich and see another bigger dark "thing". I opened the sandwich and saw this bug- not sure what kind but i am hoping to God that the little piece is part of the bigger one and not from the previous bite i took... I went back and they did give me my money back. Still not sure if it was part of the tuna or bread. This is something that should be checked by the people who make the food and also who serve. Again, this is the first time it's happened to me but that is a big bug that should have been caught.
Restaurant #55833

At subway on Paradise & Sahara in Las Vegas Nv, ordered 5 foot-long sandwiches after seeing local tv ad for $4.99 each. The local tv ad does not say anything about this offer being available at select locations only. When food is ready, upon checkout I'm given a Price of $60! I mention tv ad and get told they do No Promotions at this location and point to 1" sign at register. I declined to pay for sandwiches and Las Vegas Metro Police are called! I'm threatened with pay or go to jail!

I went to my local subway located on Atlantic ave in Bell Ca on January 28th 2018 and everything started fine until Gloria (the girl with pink hair) started making my sandwich. I asked for a flatbread (mind you I had not even at subway in about 5 years) so she caught me off guard when she asked if I wanted white or wheat. I thought she misheard me so I said flatbread once again. That is when she started yelling at me saying if I wanted white or wheat. I panicked so I said wheat, for the rest of the time she was making my sandwich she kept yelling and being extremely rude.
I honestly regret giving subway another chance.
Please train your employees with proper customer service skills regardless if they are related to a district manager or not.

I visited my local subway on 87th and ashland and whoever the guy was working around 12am (he wasn't wearing a name tag or anything) he was very rude to me when I asked him to make two sandwiches in order to save him some time and he came off very rude for no reason at all I don't know if he was having a bad day or something but his service was very unacceptable and he shouldn't be working there if he can't provide sufficient customer service. Every time I go in there they're always out of something. They're always "cash only" because the system is always down. At least that's what they say. I'm just tired of this place and it's rude employees. They sell and smoke weed in the back room (i've seen it with my own eyes) of the store it's bad there and something needs to be done asap.

On Friday, 1/19/18, I stopped by the Subway in our small town of Green Cove Springs, FL (1305 N. Orange Avenue). There was only one customer there at the time (that should have been a clue). The manager/owner asked what bread I wanted, I told him, then he put the meat and cheese on the bread. I asked, "What about the mayonnaise? ". He squeezed a small amount on top of the meat and cheese. I told him I wanted more, he begrudgingly squeezed more on and slammed down the bottle. I said I wanted more and for him to spread it on the sandwich (isn't it supposed to go onto the bread?). He squeezed a small amount more and slammed down the container again and asked if I wanted anything else. Yes, I wanted lettuce - he put a small amount on; I wanted onions - he put a small amount on and I asked for more onions. He told me he would NOT put anymore on "this sandwich!" I said, "I have never heard such a thing, that Subway has ALWAYS made our sandwich just the way we wanted it." He did not respond and hurried me out before I could even think of what to do next.

I told my husband what had happened when I got back to our vehicle. He took the sandwich and went back into the Subway. He laid the sandwich on the counter and told the manager/owner that he wanted the sandwich made the way he wanted it or his money back. The manager owner told him that he WILL NOT make another sandwich and he WILL NOT give back our money. He then said to "get out or he will call the police!" My husband told him to go ahead and call the police. The manager/owner took the sandwich and threw it in the trash and told him to get out, he was calling the police. By this time I will say that my husband was upset and using bad language. So after yelling each other back and forth, my husband reiterated that he would not leave until he got the sandwich he wanted or his money back. The manager/owner went to the garbage can and pulled out the sandwich he threw in there that he originally made to give to my husband. My husband told him, "I know you aren't going to give me a sandwich that has been sitting in the garbage!" Finally, then the owner/manager went to the cash register and gave my husband the money back. He told my husband to never came back into his restaurant again, ever!

This manager/owner had the worst attitude I have ever experienced. As soon as you walk into his restaurant, it feels like all of the air has been sucked out of the room. My husband and I are both senior citizens and disabled. We have enjoyed Subway sandwich ever since they opened many, many years ago.

I have always been told that Subway's policy is to make your sandwich the way you want it. This guy is giving Subway a bad name. No wonder there was only one customer in there at 12:30 p.m. on Friday at lunchtime.

We were so livid that as soon as we got home we called Subway's "1-800" number and told them about the complaint and we were told that someone would contact us within 48 hours. We haven't heard anything back yet.

I am sure that the owner/manager is going to make excuses or out and out lie about this. All I know is that I am telling the whole truth, so help my God.

Corporate needs to get their heads out of the clouds and pay attention to the customers, not some lame brain marketing group.

We made a special trip to a local SubWay only to get screwed into only being able to choose from 4 sandwiches, non of which were to our liking. Your promotion department is not doing your company any good limiting customers to only 4 different sandwiches. Who was the brain child that came up with that lame brain deal? People go to your stores to make a choice of what they want not what you want them to have. Adding insult to injury, your sandwiches are over priced and present no value compared to the market place.

What happened to the Week End after 4PM and All Day Sunday Special of any sub for $5, even then they are over priced, but at least it was an offer recognizing the real value was at the lower price.
SubWay corporate has gotten really greedy and it's going to effect the bottom line. Maybe when the public stops wasting their hard earned money in your store you'll get the message, we deserve lower prices everyday on all the sandwiches not just 4 you think we would like...