Subway
Reviews and Complaints

Corporate needs to get their heads out of the clouds and pay attention to the customers, not some lame brain marketing group.

We made a special trip to a local SubWay only to get screwed into only being able to choose from 4 sandwiches, non of which were to our liking. Your promotion department is not doing your company any good limiting customers to only 4 different sandwiches. Who was the brain child that came up with that lame brain deal? People go to your stores to make a choice of what they want not what you want them to have. Adding insult to injury, your sandwiches are over priced and present no value compared to the market place.

What happened to the Week End after 4PM and All Day Sunday Special of any sub for $5, even then they are over priced, but at least it was an offer recognizing the real value was at the lower price.
SubWay corporate has gotten really greedy and it's going to effect the bottom line. Maybe when the public stops wasting their hard earned money in your store you'll get the message, we deserve lower prices everyday on all the sandwiches not just 4 you think we would like...

At around 6pm I got a Philly cheese steak foot long at the location on Goshen Rd Fort Wayne IN I ate the first half when I got home and took a few bites out of the second half when I was biting down on a bite I chipped my tooth on a piece of bone in the sub! I took pictures and a video of the bone I found. I spit the food out I couldn't find the piece/pieces of my tooth in all the bread and/or vegetables or meat or I would of taken pictures of that too. (Won't let me post video for some reason tried 3 times)

Hi,

I have ordered a pick up for veggie delite against order# 68DE63B7-BB on 01/29/2018. But when I started eating it, I found meat in it (chicken and some red meat). I am a strict vegetarian and never ate any meat. Because of you guys, I have to sleep empty stomach. Please educate your staff to read instruction on order carefully.

Thanks,

Bhupesh

My husband & I are frequent customers at the Subway in Dawson & most the time they're alright. Today how ever the girl that was working was extremely rude! As a manger myself this is a big no no. I would not tolerate this from one of my employees. Not only was she rude there is never more than one employee working there. Honestly if Subway wasn't the only choice we had in town we would quit eating there!

In Dec., prior to Xmas, I decided to purchase for my wife a $50.00 e-giftcard. It carried with it an additional $10.00 e-giftcard. It was downloaded to my Wife's cell phone (both of the and she has an Apple 6). Tried to use the card in Laughlin NV during New Year's and could not.
Called 1-844. 208-0166 for help and thought I could go to my local Subway #20884-0 Peoria AZ and use it. Tried unsuccessfully 2 times. Nothing like having a customer behind you telling the Server he was in a rush and did not appreciate me having a problem.
In frustration and after having spent hours on this problem, I called and set up an appointment with the Store Manager (Katie). She had never seen the promotion I had purchased. She spent at least 30 minutes with me and we could not find out how I was going to redeem the $50.00 purchase I had made. I took in the confirmation and all the details I printed from this purchase. (Order # CND7U6PUMM). Her suggestion was to call back to 844.208-0166 which I did earlier today. I spoke with Stephen (not sure of spelling - ask for his employee # and he said he did not have one)
The end of this horror story is he said I would receive my $50.00 back.
Also informed me the program I paid for had to sandwiches ordered @ a Subway of my choosing "on line". Have never done this and do not plan on doing so.
Stephen suggested I should have read the fine print. Now I find out Cashstar is not even a part of Subway but a Marketing Firm.
My suggestion is that anyone purchasing this program have a PhD in computer science or forget it. The other thing for a Manager at a well establish Subway Store not to know what programs are out there, you might be getting a little too greedy. I for one wasted a lot of my time and did not enjoy doing it. Regards Norm Richter.

I go to a subway inside a walmart store in Omaha, Nebraska. I went today and was hungry for a salad. The clerk made my salad like I wanted. It was a roasted chicken with Colby/jack shredded cheese and ranch dressing. I also bought a bag of chips and 2 chocolate chip cookies. It came up to $11.00. I think that is too much for my meal. I will return to the store, because there isn't any other place to eat around there, but will not get a salad. They used to cost the price of a six inch sub.
Connie Robb

On January 16 I walked in to the Subway located at Main St.in Oneonta NY to order a sub with a friend of mine. What I walked into was an employee so upset she was in tears because her manager was literally screaming at her in the most obscene way and if it were me I wouldve left immediately. Whats worse is the young woman was apparently being yelled at for the managers actions. From what I caught of the whole situation was that the manager accused the yoyng woman of having someone in the back with her at some point but from what I heard the manager had forgotten that it was him in the back earlier that day and that after checking the cameras he realized this and still persisted to yell and scream at her as if she had done something wrong. The girl was telling him this the whole time pleading with him and even though he admitted in front of everyone it was him he still went off on her. I recognized the manager from somewhere in the past but it didnt occur to me at the time where I knew him from. It wasnt til later in the day I remembered him from the county jail where I used to work part time as a maintenance man. The manager it turns out is a serious drug addict whos had plenty of run ins with the law in the past and from what I seen yesterday he is probably still using drugs at a rate that would kill most people and he looked ill as if he were but that in itself is not my complaint. His attitude towards an innocent young woman is why im writing this and I kbow that if his superiors kbew what was going on really that this man wouldnt be around long enough to herass anymore innocent emoloyees.

On 12/29/17, Lizzie, our server, told my husband that they didn't have any more Herb and Cheese bread and they didn't intend to make any more. This was at 6:11 p.m. so this doesn't sound accurate. I ordered a salad and the server acted liked it killed her to wait on me. Actually she kept passing us up at least two to three times and served others. She acted like it killed her to wait on us. We haven't returned since the incident. We are at Subway sometimes twice a week. When Chris was the manager, the service and food was great. Since he has left it has gone downhill. I know that his new job didn't work out. You should try to get him back. the location is 1520 E. Hwy. 372, Pahrump, Nevada 89048.

Last night I went to the Subway #37166, located in the Sturbridge MA Wal-Mart. There was a customer ahead of me who kept adding/changing his order and I patiently stood there at least 20 minutes. When his order was almost complete, another associate came out from the side room looked at me and returned to the room. When it was my turn, I ordered my grinder then asked the associate why did he not ask the other person to come out and assist me. He mumbled something that I could not understand. I then tried to pay with my Subway card as I have more than enough points and my card was declined so I paid for the grinder. As I was leaving, two other customers arrived and the other associate came out from the side room and both waited on the customers. I don't usually post complaints but this
is very poor customer service and it should be rectified. No person should have to wait 20 minutes for one grinder especially when there is adequate staff on hand.

I love Subway and am a loyal customer but this morning Wednesday, January 10, I was so disappointed with my neighborhood store. I was met with total darkness when I pulled up to order my breakfast sandwich at 8:00 am.

My entire day has been shot. I had to settle for a Holiday Breakfast sandwich which sucks!

This is the store address
2524 E Beltline, Graysher Shopping Center
Hibbing - 55746

Thanks for listening!

On January 1, 2018 Subway owner and Manager, Jason Yaber, of the store Located at 910 Athens Hwy, Unit 16, Midway Plaza, Loganville, GA 30052 held an employee Meeting from 8:00 am - 10:00 am with all of his employees. During that meeting he cussed/swore, yelled, threatened and was very belligerent to all of us. He used every cuss word in the book of bad words. He treated us like we were all children getting disciplined. Prior to this (2 or 3 days prior to the meeting) I learned that he made an hourly employee cry so bad she had to clock and go home during her shift. I lost all respect for this manager that day after the meeting.

Upon entering the Restaurant, the manager had a facial expression that wasn't so welcoming. She seemed as though she really didn't want to be at her place of work. The entire time, she had an attitude. Barely talking the entire time. She looks at me as though I need to hurry up and make up my mind. I felt unwelcome and I'm not sure when I will be eating there.

Hi there i want to make a complaint one of your employee. As we are your regular customers so today one of your Manager he work at kishangarh Subway Brach. He was very rude with us front of all cutomer and staff members. We are from Bhogpur approximately from last month our whole family was going there. But after that happend we are not gonna there anymore because of your Manager. I was very angry might i will make a police complaint. My family came from Uk and i thought to take them there for Lunch. But your manager spoiled our Lunch today. I've never seen this type of Manager anywhere he has no manners to talk their customers. This is my request to take a further Enquiry of him. He doesn't deserve that job. Thanku and please give me a feedback.
This is my contact no. [protected]

I worked for the Subway store in Newport, Oregon. 1522 Oregon Coast Highway. The new manager Savannah was overwhelmed with her new duties and about a week into her shift gave up and decided she was going to let everyone else do her job. Meaning the other managers in two different Subways as well as the manager who worked there before her. Anyway I had gotten sick, had a fever and contagious and so I had called out. I told Savannah that I needed at least nine hours of sick time pay and she said she would take care of it. I was never signed up for Subway University for the couple months I worked there if that is where you are supposed to go to do it yourself. This was around the beginning of December 1st 2017. I had put my two weeks in because I was moving and I had gotten sick a total of four separate times working there because of the mold and honestly I was tired of the rat problem, and staff being blamed for how the shop looks and was being ran when there wasn't any rules or "To-Do" lists set in place, and how Savannah would tell me to not throw away any outdated food and just combine it with the non outdated food because she would get in trouble for having so much wasted logged. That's just wrong. In the end I got fired because I did not show up for my shift a day or two later because I was still sick and I had slept most of the day to try and get over it. I had covered 25+ shifts when others would call out. I never said no to covering someones shift unless I was sick or working my other job, I tolerated a lot of bs from that store, I spent $50 of my own money and gas providing dish soap when there wasn't any "Subway preferred" ordered, driving Savannah to and from the bank and driving to the Subway in Walmart to get supplies for our store, I even closed the store on National Sandwich Day with a minor with both of us having no prior training to closing before. I would like to see the store ran better, whether that be a new manager who's ready to take on the duties or have Savannah involved in more training until she feels comfortable enough taking on the responsibilities on her own. I would also like my sick time hours paid to me even though they were not submitted the right way because at that time Savannah assured me I would be receiving them then getting fired not even a week later. I don't believe that was fair on her part and would like to see some changes.

I worked for subway for about 15 hours and was not paid. The manager allowed me to work before completing any paper work. I was then told that It was my fault that I didn't do it after having asked for it on more than one occasion. I am distressed and had to move because I could not keep working for a company that would treat me like that. I would like to receive . my wages but am unsure how to go about doing that because they never allowed me to complete my paperwork.

I was "hired" onto the Fulton street grand rapids MI subway team.
The manager gave me the full interview, online app, and W-2's submitted.
I have waited 3 days for a start date but have received nothing short of utter silence.
I did not realise that your part time employment was literally 0 hours a week.
Chad (your manager) has been unprofessional and careless in his treatment of employees. Your management has caused a 1 week disruption to a single parent household. I also have proof of this if a subway representive should reach out to me. My name is Andrew Waldron, hired at the subway Om Fulton street grand rapids Michigan. I'm in your system.

We eat at this Subway every week when we shop. Two weeks ago the young lady cut the roll completely in half. After I started to eat it, I brought to her attention that the roll was not to be cut in half as everything is fall out ( I brought this to her attention showing how the grinder was falling apart.)
Again we ate there & this time I tried the Rubin. Again the grinder was cut in half, the sour Kraute was saturated with juice & the roll just fell apart.
I am 82 & from the old school. I don't through away anything that can be eaten. I was tasty but very sloppy.
1) teach them how to prep a grinder
2) Get rid of all the sloppy juice that is in the slaw. The taste will still be there.

Hi, My Name is LuAnn Tilley,
I visit this Subway location weekly! Today I had two orders. First off the guy making my sub, his hair is long, unwashed, it takes him forever to make my sub. He is rude and doesn't need to be working at subway, The prep area is messy with food crumbs.
He has no help from other employees in the restaurant.
No welcome to subway when entering the restaurant. No thank you after paying and leaving.
This location has always had a hard time finding employees that show little effort when it comes to the job requirements for fixing a sub.
Things had gotten some better, but the past several months it worst than ever.

I went to the subway in woodstock va yesterday to order three footloose subs they lady making the subs was rude the whole time. I let it go thinking maybe she's having a bad day. I pay for my food and leave and down then road the kids say one of the subs wasn't in the wrapper and not only that but all the meat and toppings wasn't on the sub either. I've never had a bad experience until yesterday.. I would definitely like something done about this!

el paso tx 1906 montwood 79936

ray douglas - manager/ registered sex offender/ child moltester

joshua pena - assistant manager (night shift)/ local drug dealer/ known human trafficker

why are these two people are working here!? especially across the street from a high school!?

my daughter works here and has come home crying many nights because josh MADE (said WILL fire her if she didnt) her scrub the floor on her knees! thats one time out if several.
im going to build a big case against subway and who they hire