SunTrust Banks
Reviews and Complaints

Suntrust is holding my money more then 4 months .they dont give any answer where is my money.everytime I reached them i had to start from the beginning. Then the answer is same .they never call me back to give me any update.how can a bank hold my money more than 4 months .they were supposed to give my money back either check or in my account .I really need my money back .I keep those money to use, but now I can't have money to use it when I need it .

April 05, 2021,

To Whom It May Concern

This is an official letter of complaint regarding a concern I have with Suntrust Bank. I have been a customer for the past 13 years and currently have 3 accounts with Suntrust including direct deposit, Bill Pay and mortgage payments coming directly from my account.

On numerous times I have had the opportunity to switch to other banking establishment however I have remained with Suntrust because of convenience and the relationship establisghed.

Since Covid hit my husband has lost his job and I have had 4 members of my family died form Covid, so this has caused my family distress and financial hardship. Last month we had to travel for a funeral, as a result my husband pre-posted our bill payments just in case we were unable to return home before the end of the month. In setting up the dates he mistakenly arranged for the payment to be deducted a week earlier as you can see the pattern in our payments that it is done every other week. As a result of this mistake we had to pay an overdraft fee of $264.50. Even though the bank did not honor the checks they charged for the overdraft fees. I get that banks prey on the vulnerable person in our society however but I really need them to have some compassion this time.

When I realized this, I immediately reached out to the bank and shared with them the situation my family and I were in. The customer service representative refused to assist us even when I shared with them that this was a difference between us having food for the month with the fees charged.

I even shared that my husband was a veteran who served his country with dignity and loyalty and at this time he was currently not working. I am currently the bread winner for the family and would do with some leniency and the supervisor said no.

Even with humiliating myself in the process to explain what happened and my family was in mourning the bank doubled down and refused to assist me. There was no compassion nor understanding meted out to my family and I.

Can someone please help me? Would the bank lose profits if they refunded me the overdraft fees? Do they need me to present the death certificate? It is unbelievable that a family who served this country is treated this way. I now understand why they say banks are predators on the poor.

C.c CNN Newsroom
C.c. Better Business bureau
C.c. The Attorney General
C.C. News on Your Side.

Suntrust claims they "closed" our account 2 weeks ago (beginning of March). No correspondence was sent about it. We only figured it out because our card kept declining and we lost access to our online portal. We've called multiple times and each time they tell us they will send us something stating why they closed our account; and our $ will be sent in check form within 3-5 business days. That was over two weeks ago now. We called back today (3/15) and we were told that they will be "starting the closing process" on 3/17. Why the hold up? No one can answer any of our questions. We just want our money back, which is OUR money and not theirs.

Dear Sir (or Madam)!
I opened an account with SunTrust bank three years ago and I am still a client of the SunTrust bank and have an account (checking )...

In August 2020, I went outside USA to Russia, where I am still...
In the near future I am not going to return to the USA - my mother is sick and needs care, she is 80 years old...

I tried to check my account through online banking, but the page does not open - apparently, for security reasons, your bank is blocking information.
As a result, I can't check - if my money is OK and you are also going to send me a paper version...
I haven't had access to the P.O.Box I used before and I ask you not to send any documents to my old address.

I ask you to unblock my online banking account and give me the opportunity to check my account from Russia - otherwise you deprive me of the opportunity to trace the tax refund from the IRS, which I expect in the near future.
Very hopeful for your help and assistance.

Sincerely, Olena Burnfin.

P.S. I can't call - very expensive, unless via Viber: +[protected].

Carolina Satellite Networks LLC was defrauded by the illegal unauthorized establishment of variois Lines of Credit (LOC) from [protected].

Once discovered and reported we obtained the altered documents that a BB&T employee then altered a document for a 2005 LOC with a 2007 LOC. This was not authorized by the only managing owner of the LLC. As such BB&T is liable for this fraud and the altercation of the documents to try and cover up the fraud. BB&T clearly knew by their own documents that I was the only ONE who could do so and i did NOT sign for such. As a result they owe 365, 000.00 is illegally removed CASH and Damages.

I have an equity line with Suntrust and am refinancing my home. I have a rate lock deadline and need Suntrust subordination dept to send my lender an agreement. The paperwork was done on Feb 2, 2021 at which time I was told 2 to 3 week turnaround. I called today and now I'm told another 2 to 3 week wait. They are going to cost me some money for their inefficiency. They are quite arrogant in that dept.

Good afternoon.
I am POA for my elderly Sister who has accounts at your Sun City Center, Florida Branch located at 1525 Rickenbacker Drive. I have been trying to reach someone at the Branch for several days now and I am not getting a call back. The objective is to provide the Branch with the POA given that my Sister's health is failing and I require visibility on her account.
It is a Florida POA that my Sister had prepared by Attorney Joseph F. Pippen Jr., of Largo, FL.
As I live in Canada, I will have to email or fax the POA. Can you have someone from the Branch contact me by email at [protected]@gmail.com or by telephone at [protected] to facilitate this objective.
Thank You,

-Brian Abraham
E: [protected]@gmail.com
T: [protected]

2/16/21 there was fraud on my account i don't know who did it or how it got there i need them not to close my account my checks goes to the bank and my bills come out of my account i will get fraud protection i called someone told me my account was ok and the money would be put in my account the next day that was not true why are they punishing me when it wasn't my fault it was their fault so they need to open my account and i'll change my log in information and a new debit card

I already had 2 flights booked last year for vacations, which included Monaco and Montreal, Canada. One was in March and the other one in June 2020. Since I was going to be travelling, I applied for a Suntrust Travel Rewards Card due to their advertised promotion, thinking that it would be helpful for my trips. Then, Covid came along and all my flights got cancelled. I never activated the card or use it since I wasn't able to travel anymore. In November -Dec last year, the Card services billed me $89 for membership fee because apparently their promotion was over. I called and explained to them that I never activated the card or used it, which they verified was very true, but they insisted that I pay the $89 even though I asked them to cancel the card. They sent me a letter on Dec 31st 2020, stating that they have cancelled my account, but I'm still responsible to pay the $89 whether I activated the card or not. I think that this is very unethical and unfair for Suntrust Bank to do this to their customers as they are very aware of the situation going on with Covid19 and people not having jobs or struggling financially. It's trying to take advantage of the situation with Covid19 by intimidating customers to pay for services that they haven't even used at all. My Travel Reward Account number is [protected]. I have been a very loyal customer with Suntrust bank for years, and now it's trying to destroy my credit score with the stress that goes with it. I'm a school teacher, divorced and with a daughter in medical school with loans. I can't afford to pay for services that I haven't used and be threatened with a letter. Please, take a look into this matter to prevent others from being scammed and taken advantage due to Covid 19. I have looked into the Better Business Bureau to file a complaint but I decided to get in touch with you first. Thank you and hope to hear from you.
Daisy Guruvadoo
[protected]@gmail.com

I opened up a suntrust account and used zelle which ended up locking up my account and closing it out due to fraud. I tried to move the money to prepaid cards and it locked it out without even getting a hold of me and shorted me 300 dollars that got sent back from my new local bank account also after I moved the money before all this happened. It sucks and I don't reccomend suntrust at all y'all suck. Also it sent back the other 200 I sent to my varo card.

I mistakenly submitted a zelle payment to a colleague of $250 on 1/5 only to find out the account was closed and Suntrust kept my money. I and my friend who is the holder of the inactive account, Annise Stevenson have spent numerous hours and days contacting Suntrust and we were told that it would take 14 days. Needless to say that that the waiting period passed and I have not received any money and neither has my friend. Clearly we have now lost money and we are struggling during this pandemic and you all have kept money that was intended for her welfare. The transaction # is [protected]. My phone number is [protected] and Ms. Stevenson's number, the previous account holder's number is [protected]. Please refund the money to me ($250) asap. I will be happy to provide my bank account number. This is unjust and absurd. My name is Khadijatu Leary.

Tried calling all day yesterday 02/10/21 and never got anyone to answer the phone. Called again today to try and get help with finding out about a check I wrote and never entered it in the computer and the lady at the Brunswick, Georgia office told me that I would have to make and appointment to get that information and if someone was out I would not be able to come in the bank. I would have to reschedule for another day because they lock the lobby down.
Week before last I went to have some money wired and the girl in the branch told me that I could not come in and would have to call the down town branch to see if I could come to the down town branch and have the monies transfered.
Why should I have to be inconvienced when it is my money and the people in the branch want to sit on there [censored] and do nothing.

I dont know how to express my frustration, Its been 15 days I have been trying to login in to my own account, called 5/6 times to the customer service, wait 30 mins each time, still I can't login to my own account. This is unbelievable in 2021. Where We are planning to move in Mars, Suntrust can't fix a little problem. Please improve your system and get some quality people to maintain your customer services. This is the third time my phone was cut off after more than 30 mins wait. I really need to login to my account to check my recurring payment. Somehow it was stopped in October since than I can't pay the mortgage monthly and it is effecting in my credit score.

I haven't had any issues with Suntrust until today 1/26/21 when I received a phone call from a credit card, saying they didn't get paid. I check my Billpay account and Autopay is on and set to pay monthly 2 days before it is due until the balance is paid off, with a limit of $100. I call Suntrust and speaking with the Online Bill pay department and spent over an hour on the phone and am told that is not the case, that there is an end date. I have screenshots to show that there is no end date on my auto pay for this bill. If I go to another bill in my billpay and click Edit, there is an option to add an end date. They refuse to listen, attempt it themselves so they can see what I am seeing or even give me an email address to show screenshots of the user interface. So, I have been charged a late fee of $29 and now it will ding my credit because there is a BUG in their Billpay.

Hello,
my name is Romesh Kevadia. A little background is my companies name is Keystone Drilling & Network LLC. For the past six years, I have been with SunTrust for all my business accounts. In addition, I have referred about 42 family and friends to SunTrust.
In 2019 and 2020 $16, 000 have gone missing from my Keystone account from American Express. Which I did not send out, nor did I authorize any payment of $16, 000. In addition, I have constantly been sending out fraud reports and for five months making numerous attempts to get my money back. They did give me a refund of $6797 and AMEX already informed me with a letter that the $16, 000 got sent to another AMEX account. Again, without my authorization. This account does not belong to me or any of my business accounts. I am at the point where I have to get an attorney involved to get my money back and get answers ASAP. I have been a loyal customer to SunTrust for six years and I expect to have this money back. Below I will attach all the documents and proof that you may want to see. This is getting to a point where I will need to take serious measures if I do not start seeing an effort being made to recover my lost money. I will be contacting my attorney if I do not get the right response, we will be taking this court. I have been friendly and patient and polite considering the circumstances but it's been about half a year and there has been ZERO effort to help me recover this money. I expect a response in a timely manner. Is not lettings me attach PDF document
- Thank you for your service and help.
-Romesh Kevadia

We called Suntrust 12/28, did not hear from them until 1/8/2021. A Kim Santos called us (from Orlando ofc), sent us an email with things we needed to fill out, copy etc & send back to them by 1/13/2021. We tried call Kim on 1/11 & 1/12, I could not set up the documents on PDF or if I faxed them, it would have taken a lot of time & would cost us, so we sent the paperwork off overnight to an address in Atlanta Ga, given to us by a Suntrust customer service rep on 1/12 & it cost us $87.00 - in Kims email, that office didn't want copies sent (even though faxed copies would have been "copies", but we tried very hard to get it back by the 13th as requested. In the meantime, we got a denial letter from Suntrust in Nashville, Tn on the 13th of the month. So our complaint is that Suntrust offices to not communicate well to each other or to their potential clients.
Is there a change we can get the paperwork back & can we get be reimbursted for the $87.00 back? Sincerely, Deborah Reinbold

Suntrust has been negligent in compliance and legal correspondence regarding my debit card and online transactions. The company erroneously sent my card out to an incorrect address twice and has still not rectified my concerns with any professional solutions after making my life a living hell and holding my deposits as ransom. I'm requesting an audit from the Federal reserve as well as a resolution form the executive office.