SunTrust Banks
Reviews and Complaints

Hello my name is Paul White and I am the Manager at The Melting Pot in Duluth. We have been banking at SunTrust now for several years. Recently their has been a problem there that needs to be addressed. For past week the wait at the branch at 2171 Pleasant Hill Rd. Duluth has been 2 to 2 1/2 hours. The reason for this is their has been only 1 drive thru lane with only 1 teller working and nobody else. Well come to find out the reason for this nonsense is the entire bank has been on vacation for the whole week. This absolutely the worst management decision I have ever heard of. Please fix this problem immediately!

I have been a SunTrust (Truist) mortgage client for almost 7 years and was looking to refinance my loan to get a lower rate. I thought my years of perfect on time payments and 804 credit score would make this process easy, I was wrong. They changed documentation requirements several times, onetime because of Covid? When I finally got fed up and started looking around it turns out that I was able to get much better terms. Once I notified SunTrust that I was using another lender they issued a "statement of credit denial. When I called and e-mailed them about this they would not respond prompting this complaint. I believe this statement of credit denial will permanently impact my credit and was issued in retaliation.

I have been a very loyal customer for decades, moved my parents substantial accounts to Suntrust and have been treated well until now.
I broke my fibula, went to rehab, and now have OT, PT, and round the clock care in my home while I recuperate. I sent my aide to get cash for my neighbors that are taking care of my pool, lawn etc, etc. She explained that the money was for me, didn't have her checking acct. at your bank and instead of calling me at home to verify, they charged me $7 to get my money out of my account on Nov. 9th.
I think that charging me to get money out of my account is wrong!
I think this matter should be rectified to my satisfaction.
After all these years of being loyal to you should account for some consideration. If you feel I'm wrong, I'm not opposed to taking my business elsewhere. You may reach me at [protected] or [protected]@gmail.com.

I have opened an account online due to the virus and having a newborn at home. I opened the account, waited for confirmation via email, mail or phone.
14 days later, my direct deposit was accepted and in the new account with you all.
Saturday, I get a sitter, go to a branch, I'm told I can not withdraw any money because my account is closed! I call customer care after leaving the branch. They aren't able to tell me why my account was closed, when I should receive a letter nor when will the refund occur, but my deposit there!
Mind you, this past Sunday I received an email asking to come into the branch for more information.
Here it is, my account is closed, no money to provide formula for my child and bills are going be late due to lack of communication and conflicting information.
I am not happy at all with Suntrust. I honestly will not recommend anyone to this financial institution.
Knowing that this virus has complicated everyone's life. I think you all should give a person at least 30 days to come into the branch due to having to schedule an appointment. Also, have someone email, call or text to at least prepare a customer for not being able to provide for their family. Other than assuming you all are trusted, has our finances in your best interest and some type of sympathy for those working doubles to make ends meet and relies on their income to be available.

Hi, my name is Latoya Brown account ending in 2695. I bank at Orange Park, Fl location. I have not been able to access my account since last Friday, without notice. Today October 26 @ 3:29p est. I called my local branch and was transferred to call center. The banking agent was very vague in detail, and could not provide full details to why my account is under review. All of my transactions were made on my behalf, I'm am pregnant so my banking activity has increased. I would like a full explanation to why my account is under review. And I would like to know when my money will be released. My rent is due in 4 days. Please expedite review, so that I can pay my bills and rent in a timely manner. Thank you

Either through Gross Negligence or co-conspiracy you have allowed someone other than my self to open a saving account (1000277053095) and checking (1000277053061) account in my name in Nashville TN.

The checking account has been used to defraud the SBA which resulted in the SBA rejecting funding an already approved loan of $150, 000 which was badly needed by my company.

In response to my inquiries to Sun Trust which began on 9-22-20 I have been given no further information regarding how this happened seeing I live over 2, 000 miles away from Nashville (think this should have been a tip that something is not right?). As a matter of fact I was treated like a criminal.

The result of this is that my company is having to cancel a planned diabetes clinical trial.

In order to mitigate further damage to my 13 year old Company I am suggesting you provide a $150, 000 replacement loan under the same terms as the SBA loan plus a research grant of $50, 000 to make cover the cost of this delay.

In summary if this is not immediately resolved to my satisfaction I will proceed with litigation asking for compensatory and punitive damage for your gross negligence and the way I have been treated.

BTW: Please cancel both of those accounts!

I opened an account with Suntrust on July 3 with a special promotion for $200 back after 2 months for direct deposits in checking. I did that for 3 months, still have not received $200. I have called bank manager, regional manager and promotional manager to no avail. Then to make matters worse Oct. 1, I took a substantial $$ from the savings and they charged me $8 to make a check to me, would not give me cash. This is ridiculous, your help is most appreciated.

I just wasted 45 minutes of my time on the phone with your people trying to resolve my problem. My debit card was compromised and therefore a new one had to be issued. Normally that is a very simple and fast procedure that can last up to 7 days. My nightmare started when I first noticed the frauduent transactions on my card and I tried notifying someone in Suntrust but it was Labor Day and NO ONE answered the phones. Next day I finally got someone on the phone and explained my situation and they said they would send me a new card and I explained I was in Peru South America and the regular domestic mail is not working. They said no problem and so I left it at that. Imagine my surprise when I called 5 days later to follow up and they told me it had been sent via domestic mail that, I had clearly stated, was not working. I explained AGAIN the whole situation and they said they would expedite the card and I should receive it in 7 days. Again the time went by and today I called to follow up and they gave me the information that due to restrictions ( imposed by your bank), the card could only be sent to me via regular mail. AGAIN, I explained due to the pandemic there is no mail operating. I requested that they could send me the card via FEDEX or UPS as my other banks had done and I have ALREADY received the new card. They told me they couldn't do that, so I requested that it be sent to me via FEDEX and I would assume the cost ( since you apparently cannot afford to provide GOOD CUSTOMER SERVICE). Again comfirming that you don't really care about the average account holder (Private Wealth expedites cards all over the world on a regular basis, but I am not WEALTHY, just average.), I was told they couldn't send the card. Bank of America, had no problem sending me a replacement card, which I received on friday. ( Apparently, Bank of America does have CUSTOMER SERVICE). I realize that i am writing this in vain because no one will contact me or try to help me out. But I will take the time to forward this to several sources and see if something can be done. So far you have wasted at least 3 cards and my time and still have not resolved anything. I was hoping your service would improve with the merger but apparently it is getting worse. I will attach my name, account number and phone number so you can see I am not making this up and I did call and the different stories you told me. But as soon as I can get back to US. I will close this account which is about 30 years old, but I guess loyalty is not in your vocabulary!

I checked my balance before making purchases. I watch as the deductions are made from my account. When I go to check on a final deduction my account has been re-ordered and manipulated to reflect different activities that result in my account being over drawn by a few dollars then assessed an over draft fees.

i have a fruad complaint pending i need it to be over my check goes straight to the bank i have bills that need to get paid from my account check day is coming soon and i need access to my account it is very important i need this done a.s.a.p. frd2020062325 and frd202079545 email me at [protected]@yahoo.com email me as soon as possible and let me know my account is open

I just opened my accts and set up with my work direct deposit and just received the card today in the mail I called and activated the card then try to get online I start receiving errors that there's no account I then call to find out that the account I just opened and just got my card was closed just now you should not ever open an account and have that individual setup direct pay from their work and then just close the account that's the most idiotical way to run a bank I have ever experienced I will not ever give SunTrust I good review to my clients or co employee's thus just wanted to tell you I will never nor will I ever be affiliated with such a back yard unreliable joke of a company that does such things to their bee clients my reveiws will be a big fat 'F' for SunTrust Bank always from here forward. Now excuse me while I have to contact work and void your account information from my payroll...