T-Mobile USA review: Alleged free phone for Inez Thomas [protected]. The extra"free" line is [protected].

In December of 2023 I went to a local T-mobile store in Hammonton, NJ with my mother who went in to buy a Wifi box. She had been a T-mobile customer for years now. The salespeople were nice and advised that the box would be $30, and she also qualified for another line and a free phone. She was quoted a price of $100 for the 4 lines and $30 for the Wifi box. Unfortunately, this ended up not being the case and each month the bill was incorrect. I realized later that she did not receive a receipt for this transaction. Everything went downhill from there and the salesperson took full responsibility for mistake while her manager berated her in front of us for using codes that were not relevant. The manager also threatened to call the police on my 80-year-old mom when my mom became upset. There was also another older woman in the store who said that they did the same thing to her. We were told to go to the corporate office in Mayslanding, NJ to have this handled. The Mayslanding store staff apologized and reported that the store in Hammonton is privately owned and does this often and could not help. My mom is not in agreement to pay for a phone which she was told was free. She has paid her bill except for this $7 a month for the phone. We are not in agreement of paying $7 a month for 2 years for an unwanted and not needed phone.