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T-Mobile USA

T-Mobile USA review: customer fraud 48

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Author of the review
5:34 pm EDT
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I renewed my My-Faves contract with T-Mobile back in November 2007 and sent in all of the paper work to TLC Marketing and that has been the end of it. I have contacted T-Mobile monthly as well as TLC and have only been thrown back and forth. The only information that I have received is that I do qualify but I have not gotten a booking request form from anybody. It is now October and nothing. I am strongly considering leaving T-Mobile after my contract is up for do to their contract violation.

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Scott Davis
US
Mar 16, 2009 10:06 pm EDT

I sent in my booking request form in the time stipulated and have heard nothing/seen either. I smelled fraud. I have a few lawyer friends who may be able to shed some light. I would like to know if anyone hears of a class action lawsuit and will gladly join.

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lhinckley
South Orange, US
Apr 06, 2009 11:57 am EDT

same story here - many hours on the phone with both tmobile and tlc - endless promises and no action.

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thepinkbat
Arroyo Grande, US
Apr 16, 2009 2:35 pm EDT

WOW, I am sooooo happy that I am not the only one who has had this problem. I am not even going to reiterate everything, because EVERYONE on here knows what I am going through! I have been experiencing this problem for a year now as well. And it's just ridiculous! Especially with that Teresa woman from TM's "Executive Response". OH, and I also contacted the Presidents office when all of this first began, and his secretary at first was "helpful" but really didn't get anything done. Does anyone live in Seattle, I say we wait outside the corporate office with signs and try to get his attention. BUT, I am allllll about the class action lawsuit! Someone let me know if there is one of those going on!

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thepinkbat
Arroyo Grande, US
Apr 16, 2009 2:53 pm EDT

**UPDATE UPDATE UPDATE** - April 2009

I just spoke with a few class action lawyers, and all of them specifically said the same thing...Class Action WOULD NOT BE POSSIBLE UNLESS we could prove every single person followed their original Terms & Conditions of the voucher(s) they sent out. NOW, with that being said, those T&C's were a bit funny (I deal with T&C's for a living) and they were a bit gray. So, the best thing to do is contact the Attorney General's office of your state, AND file a small claim against them. I know for me, that is what I am doing RIGHT now. If anyone is California is experiencing this problem, feel free to contact me and we can do this together. I hope this helps.

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Thush
Houston, US
Apr 29, 2009 1:56 pm EDT

ABOUT THE SMALL CLAIM:

If I am to file a small claim, against whom should I file it? (T-Mobile or TLC Marketing)? And what are the relevant info I need to submit? (Address etc.)?
I have never done this before, so if any of you have, please help me and give some info..

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Esolorz
345 6th St. , US
Apr 30, 2009 9:01 pm EDT

Mr. Wosterman has discontinued his listed e-mail address.
The web site's email is also unlinkable.
I want to know how to proceed filing with BBB or long beach, CA district attorney.
There is plenty of us scammed to make enough noise.
add me to any list or class as a plaintiff if that occur.
Basta of so much greed!

esolorz218@aol.com

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Mech1111
Shasta Lake, US
Aug 06, 2009 9:12 pm EDT

so what's the news on the law suit JPear? I need to jump on the bandwagon.

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isisblue
Jacksonville, US
Dec 08, 2009 7:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Every time I tried to schedule a flight, it told me nothing was available. I extended my contract until [protected] & 11-19-2010 for Both phones. I've been with them forever and I am considering leaving them because they failed to fulfill their part of the contract!

  1. T-Mobile USA Contacts

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    12920 SE 38th St., Bellevue, New York, 98006-1350, United States
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T-Mobile USA is ranked 6 among 346 companies in the Telecommunications category