T-Mobile USA review: False advertising of promotion; fraud of senior citizen

I am a senior citizen, 77 years of age. I am trying to lower my monthly payments for streaming, cable and cell phone services. I purchased T-Mobile cell phone service on 9/01/23 because of its promotion offer. The offer said I would receive Netflix and Apple TV streaming services for life and the streaming services came without ads. The inclusive monthly price for the cell phone plan and the promotional products is $70 a month. I double checked the following day to make sure the steaming services came without ads and was told by customer service they did not. On or about September 7, I received the SIM card to insert in my phone. I went to a T-Mobile for help since I am unable to insert a SIM card because of an injury. I then went to T-Mobile's website to link my account to the Netflix and Apple TV streaming services without ads promotion. The website indicated I would have to pay an extra $11 for Netflix. I am unsure about the additional cost for Apple TV. I called immediately and was told that the staff information was that the information the staff had was that the streaming services were without ads even though linking to the services said otherwise. Since I was mislead about the promotion, on or about September 7, 223, I called customer service to cancel my plan. To go to another carrier I was told I needed a transfer pin. When I tried to obtain the pin, I was told I could not do so for 30 days. At no time, was I informed that I could not cancel service for 30 days. I was told this was their process and although I was not apprised of this fact, no one could override the process. I would never had obtained T-Mobile's cell phone plan without the the promotional offer described above. I