T-Mobile USA review: Wireless phones

T-Mobile Customer Relations

PO Box 37380

Albuquerque, NM [protected]-Mobile

Re: Account # [protected] Rodrigo Caicedo

After being a T-Mobil customer for many years and paying always on time my bills, I decided to switch to another provider for economic reasons; I went to one of your stores at Presidio Shopping Center in Fort Worth, Texas to verify that everything was cancelled, and no balance was due, and they informed me that everything was OK, and no balance was pending.

One month later I found looking my credit report that there was a balance of $74.00; I called customer Service and the clarified me that was a service balance that was not posted at that time, I agreed and paid it over the phone, and they told me that with that payment I have no other balance pending on my account.

Now, after three months of being out of T-Mobil, I received a collection “delinquent, Suspension” letter saying that I have to immediately send a payment for $326.44.

I called the number on the letter [protected] and they simply told me that they cannot talk to me until I pay the balance on the letter just because you say it’s outstanding, without questions or explanations or go to one of your stores to discuss it.

I went yesterday to the same store at Presidio Shopping Center in Fort Worth, TX; The person there called customer service and they told me that the charges are for $180.00 balance on my wife iPad plus a balance on a NOKIA telephone plus the Nokia line that is still active; I told them that that Nokia line was cancelled months ago because was for my mother in law that was 95 years old and never used, she was not able to handle and at the same store they told me was cancelled and as the equipment was free so I can dispose it.

I am willing to pay the balance of the iPad even that was never bring to my attention, but I am not willing to pay for a line that you can verify was never used neither late charge nor interest.

I never hide myself from you and was never contacted in the proper way.

Let me know how to settle this.

Rodrigo Caicedo

[protected]

[protected]@gmail.com

8701 Landergin Mesa Dr. Fort Worth, TX 76131