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Monday February 5th 2024
At approximately 7:48pm I visited the New Taco Bell location at 96th and Cicero Ave in Oak Lawn IL 60459. I proceeded through the drive through and ordered the combination 2 chicken chalupas, 1 taco , 1 Founfain drink for $11.99. With Tax the meal is $12.65. Now, this is the highest amount I have paid
To date for the 3 items but my complaint is straightforward. I expect the items to be consistently made each time I visit a Taco Bell, hence the branding and franchise. This evening the chalupas had no more than 1oz of chicken, cheese that I could count visually and approximately 1/4 oz of sour cream. The two together had an overall weight of 3-4oz compared to my 12oz soft drink. The taco was hard shell when I ordered soft. I did consume the meal in the parking lot which the exception. If the hardshell taco. I can say I am clearly behooved, myself visiting Taco Bell anytime soon, unfortunately would’ve asked for a full refund, but no lesson would be learned.. I hope Taco Bell follows up and this new location and provides me information as to the exact quantity of ingredients per taco or menu item. Of the colorful menu, I could clearly say that’s not what I received, which is very deceptive of the company. Typical but nonetheless unacceptable…
Claimed loss: $12.56, plus my time in having as a consultant to Taco Bell. I wouldn’t expect much but knowing that In the past, I’ve been very happy with their product, I would just hope that Taco Bell will take the time to educate this franchisee.
Desired outcome: Desired outcome? I believe Taco Bell should handle this issue in any manner they wish. After all, they have been compensated per their advertised amount in full.
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