Taotronics
Reviews and Complaints

I purchased a TaoTronics fan on 12/6 through Amazon. About 6 months after the purchase (well beyond Amazon's 30-day return window), the fan stopped working. TaoTronics offered a 1-yr warranty with the option to extend to an 18-month warranty, which I registered for. We immediately contacted the phone number provided for the warranty and they said to return the product for a new one to be sent. Since then we've sent 7 emails because we never received the replacement and they have since said it's out of stock and they will not send a replacement and to seek a refund from Amazon. Their warranty is supposed to cover us for 18 months so we continue to hound them for a TaoTronics credit or replacement and they keep sending an automated message to reach out to Amazon when it's their warranty that covers malfunctioning equipment.

Refund for product not delivered. Ordered SoundLiberty 88 Total Wireless Bluetooth Headset from Taotronics.com on 9/23 with order reference TaotronicXXXXX. Product was back ordered, a detail not communicated until I inquired. Requested a refund due to the delay, but was denied as the product had shipped. However, I received a Vava Children's Night Light instead. Despite repeated requests for a refund and assurances from customer service, as of 10/8, my payment has not been returned following this incorrect and unfulfilled order.

I purchased headphones from this company and have not received an answer to my multiple inquiries about when the order will ship to me. Item purchased: SoundLiberty 79 Smart AI TWS Headphones 30H Playtime - Silver Black × 1 Order Number: Order XXXXX Date purchased: 9/18 These are the attempts I made at communication with company to determine when product would be shipped: Wednesday, 9/23 by email Wednesday, 9/23 by phone I also attempted to send a message on Twitter. Further description of problem: Although I spoke to a customer service representative by phone, he took my number down to text or call and I never heard from him again. When I checked order status online, it still says my item was not shipped out. I would like the option of a refund if there will be no communication from the company about when I should receive my headphones.

TaoTronics has continuously attempted to emotionally manipulate me & coerce me into changing a negative review I left for a product I have purchased on Amazon. The emails started in 2019, where I asked not to be contacted & gave my answer that I would not be changing my review. I have since then been repeatedly contacted & sent very manipulative emails that give extreme statements trying to get me to change my review. The emails are harassing, & I have clarified I am not ok to be contacted any further. The company does not care & continues to violate this area & to abuse my email to contact me relentlessly. This is abusive to me & is violating of Amazon seller policies, but also is violating the laws surrounding email promotions & contact- which I did not authorize the company to continuously email me & contact me. This is manipulative, abusive, & is violating to experience.

The company promises a special reward for a 5-star review. But beware, they would not deliver on this promise once you've given the review. I purchased an item on Oct 31, 2020. My order number was redacted. As part of their promotion effort, they sent a card asking for a 5-star review, in exchange, they would send a special reward. I followed the instructions on the card they sent and made a 5-star review, then sent an email to them to claim the reward. They asked the same information multiple times, kept on stalling, and told me multiple times that once finance reviewed, I would receive my reward. Two months have passed since, needless to say, I never received my reward, and they stopped replying to my email. The reward is not much, but I'm very unhappy about their practice of scamming customers into making good reviews then not delivering on their end, and eventually ghosting customers.

I order a personal massager from this company via Amazon. The order was placed in March and the order was delivered a few days after I placed my order. The product has already stopped working. I contacted the company and sent pics and videos like they requested. I received an email back stating that I was using the incorrect charger and to locate the correct and then contact them back. The problem is, I am using the charger that came with the product. I emailed them back and informed them of this and asked what they were going to do to resolve this. I have not heard anything back from them. The last email I received and replied to was on June 8th. I would like the correct charger for the product and if that does not work I would like a replacement. This product comes with a one year warranty and I purchased an additional warranty through Amazon but that company can not help since it is still under the manufacture's warranty.

On February 23, I ordered and paid for a TaoTronics Tower Fan, 36" Oscillating Tower Fan with Remote, 9 Modes, Large LED Display, 12-Hour Timer, Space-Saving, Portable Floor Bladeless Fan for Bedroom Living Rooms Office, Black (TT-TF002). I received a defective fan and tried to work with the company. There was communication between the 'customer service' email. I was initially told it would be 4-7 business days to receive a replacement, did not receive the fan, then when checked again, no follow up information was received. I contacted Amazon customer service who was going to try to contact the company. I left an unfavorable Amazon review on the product page. I did not receive a call nor voice message then I got what looks like a scam or unofficial email from someone with a gmail account not a company TaoTronics email, claiming to be able to offer a gift card or 'refund' in exchange for changing my review of the product on Amazon. No replacement or refund has been recd.

I ordered headphones/ earbuds from this company in March. After taking nearly three weeks to receive the product, the performance of the product was horrible! Product did not live up to claims, on performance, and upon contacting tech department, I received no resolution. I was told on countless occasions, throughout this process, that I would receive emails or phone calls, and received none of the above. The company offered a "replacement product" after trying to sidestep giving me a refund... I then waited a month for my "replacement product" and never received anything or any communication from the company. After I called the company, on repeated occasions, I was consistently given excuse after excuse and eventually told I was not sent a replacement product because "it was out of stock". After the manager then agreed to a refund, I returned the product and have been waiting for company to refund my money! I have been given nothing but the runaround from this company!

On July 7th, I purchased an air conditioner, which cost $254.93 directly from this company's website. The order was promptly placed, and on July 9th I received notification that it had shipped. However, since then, the tracking status has only stated that the label had been created. Now, July 23, the tracking still only says "Label Created." After contacting the company numerous times, as it states on their website that orders are normally delivered within 3-5 business days after receiving the order, the company has been unable to provide any update about when my package will actually ship. It remains sitting in their warehouse. On July 21, my frustrations with not being provided any information or updates regarding my order, and I requested a refund. The company has stated that a refund can not be given because the product is shipped, even though it is still sitting in their warehouse. They stated they could give me a refund once it ships and then is returned t

I bought a TaoTronics space heater online on November 12. The model and order details were confirmed at purchase. On March 17, I reported a malfunction and a melted power cord to the company. They requested photos of the damage, which I sent, and they provided a shipping label for return. After returning the heater, I followed up for updates and received new RMA and order details. Despite contacting the company again on May 25, and obtaining a tracking number via phone, the replacement unit has not arrived after five months.

Did not received $15 Amazon gift card for reviewing their product as promised. Sent in additional info per their request, and still no $15 gift card. Did not receive $15 Amazon gift card for reviewing their product as promised. I bought a Tao Tronics HeadSet from the company through Amazon for Zoom Meetings. In the box there was an insert promising a $15 Amazon gift card for reviewing their product, as simple as review & receive gift card. I followed their directions by sharing my experience and product review on Amazon. Flexibility of motion and sound were the two features which I highlighted, Sounds Great...I posted my review onto their to their Amazon Product Review section. As previously mentioned, I also provided my order# along with the actual post from Amazon. However, I never received the gift card and communication stopped. I emailed the company several times to no avail. I would appreciate the company honoring their incentive and provide me with the $15 gift card. Thank you for your time and attention to this matter.

On October 22 I orderd a mesh wifi system. To date I have received empty promises and no delivery. On October 22 I orderd a mesh wifi system from Taotronics (Sunvalleytek International Inc.) Order TaoTronicsXXXXX was confirmed and my PayPal account charged that same day. On October 29,2020 I inquired via email as to status of the order. On October 30 I received a reply that the order was delayed by an unusually large volume of orders and to wait a few days. The vendor provided a UPS tracking number which indicated that a label had been created on October 23,2020 but the shipment had not been picked up. On November 3, 202 I again contacted Taotronics via email demanding shipment or a refund. On November 4 I received a response stating that shipping was delayed due to a "special situation" and to wait a few days. Later that day I received an email indicating that the shipment was " on the way". On November 10,2020 I checked the shipment status with UPS. The status had not changed since October 23,2020. The status was unchanged and the shipment was still awaiting UPS pickup.

Did not send $30 Amazon gift card for reviewing their product I bought a Taotronics spaceheater from the company through Amazon. In the box there was an insert promising a $30 Amazon gift card for reviewing their product. I followed all their directions by sharing my experience and product review, I scanned the QR code and posted the review to their Facebook site, and lastly emailed the order details with order #, payment verification, and a copy of the live Amazon review I posted.However, weeks later I never received the gift card. I emailed the company at ***. *** from the company answered my email and informed me they needed to verify payment. I again sent a copy of my Amazon receipt. She told me they needed to check it and the Amazon gift card would be sent within 1 day. That never happened. I reached out to them on Facebook and was told they were overwhelmed with requests but my gift card would be sent in a week. That still never happened and now they refuse to answer email or Facebook messages which is how they ask you to contact them with questions. This appears to be fraud

Poor design and materials of product. Wanted to return for refund; problems ensued. When my TaoTronics Humidifer AH-015 got mold, I wanted to replace it with another Taotronics model. The closest was AH-001. It came on 2/8. When I took it out of the box, I saw that it wasn't what I thought it was: the plastic was the flimsy type used for children's toys and the tank is filled at the bottom, which was concerning that if the seal failed, it could leak or completely flood my floor. Also I never received a receipt or a warranty. There was nothing in their return policy that described their criteria for returns or refunds, attached here as Additional Supporting Documentation. I didn't try to use the product; instead; I reboxed it as I found it and called TaoTronics Customer Service *** saying I wanted to return it for the reasons described above. The rep said I would get a full refund $32.99 with no restocking fee but wasn't sure if I had to pay shipping costs; I should hear back in 2-3 days. I called again on 2/16 and was told I would have to pay restocking and shipping and would get a refund of 20% of my purchase price. When I protested, I was told that's the way it was.

I placed an order on X-XX-XX that is still awaiting a refund. I placed order #XXXXX on X-XX-XX for an oscillating fan at the total price of *** On *** I contacted Taotronics inquiring where my item was. I was told that there were delays in shipping but my item will be shipped immediately. After three additional weeks, I had not received the fan. When I called again, they mentioned that it had not been shipped yet. At that time, I requested to cancel my order entirely for a full refund. Taotronics agreed to cancel the order. After waiting for two weeks, I had not received the refund. I called taotronics and asked why this had not been completed. I was told at that time that the fan had shipped and I should receive it in a a few days. At that time I asked why it had been shipped when it was supposed to be cancelled. The associate did not have an answer and acknowledged that it was cancelled in the system. I requested a return label because I no longer wanted the item. After multiple calls, I was finally sent a return label. I immediately sent the item back and the tracking number shows that it item was delivered on *** Since the item was returned, I have called four times and each time I was told that the refund would be processed and they did not have a manager on site to take my call.

TaoTronics is not honoring warranty. I purchased a TaoTronics Cool Mist Humidifier on XX-XX-XXXX on Amazon.com. The model number is *** I paid *** including tax. This product is still under warranty (12 months warranty plus 18 months extended because of registration of product). In December the fan on the humidifier started getting loud when in use. I called TaoTronics at their customer support number listed on warranty card - *** (Sunvalley Tech answers) on XX-XX-XXXX and spoke to *** After answering her questions about cleaning the humidifier every day, trying a different electrical outlet, and using filtered water, *** said she would do a request for replacement. She said in *** days I would receive an email confirmation and in *** days I would receive a replacement humidifier. She said the email would state whether to return the faulty unit or not. I called *** again on *** because I never received an email This time I spoke to ***. She said she could see it was still in process and she would follow-up on it and get an email sent to me. On *** I called *** again and spoke to ***. She gave me the case number and said it is in process and I will get an email in 24-48 business hours and that she will follow up on it. She said after the email, I will get the replacement humidifier in *** business days. On *** I called again because I still have not received an email or replacement humidifier. This time I spoke to *** who said they are transitioning to a different warehouse and my email would actually be coming from warehouse management, the main office team. She couldn't do more, so I asked for a phone number to contact them because I wasn't getting anywhere on this. She said there is no phone number that I can call because they are in China and it is a different time there. She said I can only make contact to them through email. Obviously, this would've meant a replacement would be put off to another later date - IF I ever got it. At this point, I told her that I felt that I was not getting taken care of and would have to report them to ComplaintsBoard.com for resolution.