TD Bank
Reviews and Complaints

Teller was extremely rude and raising her voice out of anger. I went in because my customers wanted me to go with them to the bank to cancel two checks for completed work. I asked if I could speak w the manager and the manager just disregarded my complaint. I asked for a complaint and she gave me her business card. Kelly Griffin. TD Bank. That is the only information that I got.

All I wanted is a simple answer as to the cost of IDassist. When I could not get a response I requested by a customer service email to cancel my account. TD seems to have blocked my request. All they care about is their profits and screwing the customer out of as much as they can. No morals or respect for the people that are making them rich.

Any comment?

I received several solicitations from TD Bank to apply for a FIT personal loan. I decided to apply after I read that I could do this with out a hard inquiry on my credit. I went through the process and the loan terms seemed quite reasonable so I continued on with this process.

I was asked to provide proof of my identity using a product called "Netidentify" I think that is what it was called. I had difficulty managing the uploading of the documents and the photo. I called the FIT Loan department twice during the process to report my issues and was told to wait 30 minutes and try again. I did this and again I was unable to complete the process in the time frame allowed. Subsequently, I received an email denying the loan based on an inability to identify myself. I called the FIT loan department and was told I could apply again in 30 days. There were no other options.

I called again the following day and spoke to a woman, Danielle, she identified herself as a senior loan specialist in the FIT Loan department. She unable to resolve this issue. At first she said no hard inquiry was completed and when I told her I was contacted to the contrary she walked back her statement but her only advice was to re-apply in 30 days.

I was appalled. I am a TD customer and have been for may years. I have excellent credit and a fair amount of assets. I asked if I could go to my local branch to have this rectified and was told that I could not. Again I was informed I had to wait 30 days to re-apply. I have received a notice from another financial institution that a hard credit inquiry was placed. This caused a drop in my credit score.

I simply want either the hard inquiry removed or the loan approved. I am willing to go to my local branch and do anything I need to do to rectify this issue but thus far no-one at TD Bank has been willing to help me. I am very upset about this situation and would appreciate help with a resolution.

I simply do not believe there is no solution to this issue.

Please call me if you have any further questions. You can verify my contact information through my TD Bank accounts.
Thanking you in advance for your assistance,
Lorraine Sutphin
[protected]

On April 29th 2021, i used a TD bank atm at Floral Park NY to deposit my cash. I had a total of $50 x59bills and $20 x60bills to make my total of $4150. I had counted my cash prior to getting to the bank. I used the first atm and placed more than the required number of bills that included 50s and 20s, the atm took some of the bills which were mostly 50s, and returned very few 50s and 20s. Without noticing the error, i told it to deposit the first set of bills and tried to deposit the rest however, the machine wouldnt take the rest of the cash. That deposit came to $1000. I did a final deposit on the next machine only to realize my funds were incomplete which came to a total of $690 and $900 respectfully. Which means i was missing $1550. Then it occured to me that the first deposit stated $1000 which should have been $2550 because it had taken only the $50 bills and should not have been $1000. i ran into the bank after the atm error which could mean the ATM counted my $50 bills as $20 bills. They filed a claim and told me to wait 5 buiness days. I called on the 5th business day and they said its 10 business days now. I called on the 10th business day and i was told the claim was not in my favour. I ran to the bank to speak with the manager. He looked at the claim and said the initial claim was done incorrectly. He stated they count the overages every friday and the claim stated overages counted on May 7th when it should have been counted on April 30th. He stated he was going to look into this and get back to me. He called me back 3 days later on May 14th and stated their account did not have any overages for the week of the April 30th and he had his atm tech open the machine to see if there were funds stuck there but there wasnt so they would be closing my claims. I kept insisting that i know my total funds and its still missing from their machine. He said the bank can no longer do anything about this. and ended the call. My total funds is still missing $1550 and i dont know what else to do.

I and Most Customers would like to see the Loan Balance Amount after each transaction when viewing your Loan account on-line. The transaction should also show Principal applied, Interest applied and Balance after each transaction. Several Messages and phone calls to TD bank have resulted only in "It cannot be done" or "We will look into it" and no follow up. When I follow up they have no knowledge of my previous call or messages and I have to repeat the same complain again. I get a response saying we will send you written statement of balance. We don't want to call the bank every time to request a written statement. This is not what we as Customers are asking. It does not help EVERY Customer. I want TD Bank to add this "Balance" feature (similar to what we see on line for Checking accounts). This complain is going on for at least last 12 months with no response or resolution.
We want TD Bank to live up to their slogan of Legendary Service!

I have been trying to refinance my existing TD bank mortgage with TD bank. It has been six months and all I get from TD bank when they reply is that Underwriting is reviewing it.
I have submitted documents three times due to extent of time.
I have referred to escalation team over a Rosen times. Have emailed several supervisors who have also referred my situation to escalation team.
As of the end of March the new term used is SWAT team.
All this and all I get is it's at Underwriting review.
Six months and nothing from TD bank.

TD Bank is refusing to honor the terms of the promotion and pay a bonus. I opened a checking account at TD Bank on 09/14/20.They were offering a sign up bonus of $300 if certain criteria were met, see attached terms and conditions. I met the criteria and when no bonus posted within the specified timeframe, reached out to the bank. I was informed that I wasn't eligible for the bonus because I had previously earned a bonus in 2018 and terms of the offer state 'one bonus account per Customer and cannot be combined with any other offer'. I countered by pointing out that terms also state 'Checking offer is available to new personal checking customers who do not have an existing or prior personal checking account at TD Bank within the preceding 12 months'. This language is not ambiguous and clearly I'm eligible because last time I had an account was 2018. I was again told that the account is not eligible for the offer. I'm attaching the exchange with the bank rep and offer T&Cs.

The following complaint was made January 21, 2021. To date (03/09/2021), TD Bank has failed to respond. All supportive documentation was forwarded with filing of complaint.

Mr. & Mrs. Alan Katz
479 Lakeville Lane
East Meadow, NY 11554

January 21, 2021

TD Bank
2549 Hempstead Turnpike
East Meadow, NY 11554

Re: Checking Account #[protected]

Dear Sir:

This is a letter of complaint regarding TD Bank's failure to pay a bill paid on-line, resulting in a late payment fee in the amount of $28.00, plus late payment interest charges, The particulars follow.

The first enclosure is a printout of a balance page indicating a debit of $4, 890.26 to my checking account on January 12, 2021, four days past the pay-by date of check #995798, made payable to Universal Card.

The second enclosure is a printout of TD Bank's processing of this on-line transaction requiring payment by January 8, 2021, confirmation R20X1-PKWKCZ

The third enclosure is a copy of the e-mail sent to me stating that TD Bank took it upon itself to change how I had authorized payment, via an on-line transaction, to writing a check and sending it by mail to AT&T Universal Card.

The fourth enclosure is a copy of my latest bill (see page 2) from AT&T Universal Card indicating not only the posting on January 14, 2021 of a late fee of $28.00, but interest charge of $73.72.

Very truly yours,

Printed letter with return postage letter from
Jean Macrae
[protected]@fairfaxlink.com

The letter suggest 9.2 million transaction fraud

Dated February 10, 2020
But was actually 2021

My fear if this had been received and believed
As well as my personal info being used.

It appears to be done neatly— just disgusting!

How does this guy get your info and why haven't TD BANK found this guy.

I've provided everything TD BANK requires for their Loan Subordination. I have a ZERO BALANCE on the TD BANK HELOC and they still refuse to subordinate the HELOC. I have over a 800 FICA. My annual salary, which they requested PAYSTUBS & W-2, show my salary is approximately equal to the HELOC. Yet, I started the process in December 2020, and now it's March 2021, and they refuse the subordinate the loan.

I don't need them, they need me as a customer. I'll give them to the end of the week, then I'll close on my 2% Refinance of the primary mortgage, with 15 year term. I'll be closing my checking, savings, and both primary and HELOC and gladly say goodbye to TD BANK.

I'm a Chase Private Client customer, so I'm not used to be treated like crap. Apparently, TD Bank has a long history of screwing people over, especially with loan subordination requests.

To whom it may concern. My name is Jonathan Ritz. I am the owner of JR Advertising. I have my personal and business accounts with you. I have been a loyal customer for several years now. I am writing this letter because I have exaughsted all attempts to fix this problem at a local and state level. As I said I have banked with you for multiple years now. I started my relationship with you because my first client banked with you. The atlantic city police was my first client and my whole time working for them I never had a issue with your bank. In 2020 I started to work for the Ft Myers Police as well as the NJ State Law Enforcement [censored]. at this point is when my problems started. Every time I deposited a check into my business or personall account it was getting a 2 week hold put on it. This caused many problems as you could imagine being a new small business it made me not able to cover payroll. Could you imagine having to tell your employees that you cant pay them cause the bank has a hold on your check? Nevermind that I have a wife and kid at home myself. Does not sound fun does it? So I tried multiple times to have issue corrected. I was even told after 30 days this would not happen. However it continued. I tried to call the 5th ave Naples FL location for help. I was met with rude agressive reaction from your branch manger Amanda. I was shocked I was treated like that. I called the 800 number asked that Amanda never speak to me again for I expect to be treated better. I would normally just change Banks however my work in NJ for the differant law enforcement groups this is the best option for me. So for the last 6 months I have cashed my client (The Ft Myers Police) check at their bank drove 30 minutes to TD and depostited cash into my account for I could not have a hold put on my deposits and successfully run a business. On Monday Feb 24th 2021 I did my normal run to the bank. However along with my normal business banking I had to deposit a check from my mother into my personal account. Due to the current COVID-19 pandemic my business was struggling to say the least. So my mother wrote me a check for $2, 500 to get caught up on bills.
I deposited this check through the atm. I got the normal $100 rite then and expected the rest the next day when the check clears. Well that di not happen. I woke up checked my account and seen that they had put a 2 week hold on that check. So I called the branch on 91st ave in Naples FL. Thats
is when I spoke to Brittnay she assured me that she would call PNC make sure the check cleared and send a paper to back office and call me back. That did not happen. At 10:00 I tried to call back. I accedently called the 5th ave store. That's when I was greeted by Amanda in a very rude and condisending manner. I asked her for the manager she was very happy to tell me she was the manager. This is not my first time having her be extremelly rude with me so I called Lisa Quagilla the DM I left her a message to log complaint with her. I also called the 800 number as well. So after that I called the 91st ave store again no on answered I called back, no one answer so I treid again no one answer on my third attempt That's when Duke answer. He assured me that he would help and call make sure the check cleared and call me back. That never happened. At 12pm I called no one answer, I called back no one answer, I called a third time someone picked up and hung up on me. I called again that is when Rob answer he reassured me he would call PNC to verify and call me back. Now by this time I was growing frustrated because it has been 4 hours and 3 people and still no help. At 1pm I still had not heard back so I called again. That is when Rob answered again. He told me he was waiting for PNC to call back. At that point I took matters into my own hands. With Rob on the line I googled the 800 number to PNC bank I called and merged the call with Rob it took me less than 5 minutes to get someone to verify that the check in question not only had funds available but it had already cleared! So as a person and a business owner my whole day was taken up I was treated extremely rude by a manager and I personelly had to fix the problem that 4 different reps promised me they would. As you can assume I was not happy at all! Nevertheless Rob did send paper to back office and get hold fixed. So Lisa did call me back around 3pm. I shared my experiences with her with the hopes of some reassurance it wouldn't happen again. Boy was I wrong. Lisa was not only unpleasant she told me to bank somewhere else. Shocked at that I pulled out my cellphone and continued to speak with her and I recorded her saying that I should look for a differn't bank. At that time I reached out to FB and messaged the TD page on facebook. they where kind and passed my info on for Jose? who in charge of Florida to call me back. While waiting on Jose to call me I got a email from UPS thgat the 5th ave Naples FL location was sending me a next day air package. Concerned I called the 800 number. I spoke with a very nice lady who reassured me that my accounts where fine and they would be closed by a manager in retaliation for logging a complaint. Sge was wrong... Jose Called me today not only was he unsympathatic with me and my situation he did advise that Amanda did put aletter out to me that my accounts would be closed. Is that normal practice for TD Bank? If I as a customer log a complaint against a employee they can just close my account? That sounds like extreme gross miscounduct, Unless that is TD normal practice? I have been a customer for years not only personlly but business as well. I have reffered people on plenty of times. I was even gtrying to coordanate for Foster to come to Ft Myers and sign up the whole Ft Myers Police. For all that this is how I get treated for loggiong a complaint? and then the higher ups cover for the manager in question? someone needs to answer for this. I am going to report this to not omnly the media but also the Governors office the BBB and all social media platforms. This is down rite foul how ANY business could allow this behavior is beyond me. I will not be treated this way. I do hope at a corp. level you realize the level of seriousness this has. I do hope to hear from someone soon.

Jonathan Ritz
JR Advertising
[protected]
account # [protected] account # [protected]

I received a letter from James Noval [protected]@novalconsult.com not a real domain name. Who says he is an Account Manager at TD Canada Trust Bank of Canada. Saying he is in charge of a Bank Account of a Deceased customer with my last name, George Baron, which I don't have anyone in my family by that name. And that since there is no beneficiary for this account and I had the same name; would I like to appear as his relative to split the $9.2 Million dollars in the account with him, Mr Noval.
What as scam. I hope no one else falls for this?

Someone is using a cancelled credit card for purchases. I have complained to TD bank. I have not used that bank for daily banking for several years. Heres the transaction in question.

TD fraud alert purchase $52.39 @ amazon.co.uk am credit card **67 Reply Y if this was you/add'l Cardholder, N if not. Txt STOP to Opt Out. Msg rates may apply
+1 (800) 466-7295

I received this message Saturday Dec 19/2020 at 4:59 am

Probably using [protected]@yahoo.ca email.

scam letter i received from 'lenny mendonez'

My husband and I started our pre-approval process with TD Bank in early November 2020. We were tentatively approved for the loan amount we were looking for. After finding our home, we put in an offer and were on track to purchase. Our closing contract was set for December 18th. Appraisals, inspections all went on time. What was missing... oh communication from TD Bank. Our loan officer was MIA for 90% of this process. To not answering the phone, return a call or email. We had questions regarding a few things and almost never got replies. We submitted all documents asked and two weeks from closing, we finally get another email asking us to submit documents already uploaded to their online portal. We emailed for clarification, nothing. I finally had to reach out on facebook and got a phone call back. The person confirmed there were some things missing. Now, it's less then two weeks before our scheduled closing. My husband uploaded the documents that night. This was a Friday, I email the assigned loan officer who has been atrocious at communicating and the person who reached out on Friday to confirm everything was received. I emailed twice that day. I tracked down another phone number to to the loan dept in charge of moving things up the chain. I was on the phone with them for over an hour. At the end of the call, I was told everything looked good, they were emailing their supervisors to help with our communication issues and to be sure our closing was on track. The next day, we get another email from someone who was not our loan officer outlining more documents that were missing and in that email, addressed to us and our realtor, was private financial information along with telling our agent they had no closing date to confirm. So, the realtor knows private financial information he was not privy to. They now have violated banking laws.
That afternoon, my husband and I were on the phone with TD bank sorting through what was missing. In addition to this, we had to go through employment verification a second time in 4 weeks, as the company who they contract misplaced that info and this was confirmed upon asking as we had the confirmation email of the completed documents.
The next day we got communication from the loan department head who took control over the communication. It was too late, the seller was not willing to extend the closing, we lost our substantial deposit along with any monies spent on appraisals and inspections. Two days after what was suppose to be our closing, we got communication from TD bank that we were still missing documentation. I am flabbergasted. After hours spent with 5 different people sorting through the mess, they still had no organization or chain of command . I know 100%, their underwriters and officers are working from home and have no oversight or they aren't being supervised.
We could not get our phone calls returned or emails returned no sooner then 48+ hours and when you have a 30 day close, everyday matters to be on track. We have now filed a complaint to the sharing of our financial information. Most people would not have caught that error but my Husband is in finance and saw it immediately. I would strongly urge people to not deal with TD Bank and I only wish I had seen previous reviews sooner. I understand the pandemic has changed our world and the way business can work, I don't however feel this should be an excuse for the egregious errors TD Bank made and how much money it cost us, not too mention we lost the home we made plans for.

I came to td bank from commerce banl march 31, 2008
The merger date
I had 16, 900 commerce bank shares

On april 24, 2018
I sold my td bank shares 33, 800 td shares at $55.63/share
I also discovered that all my dividends for the last 10+ years
Have never been paid.
In the amount of $520, 435.50
Who at td bank has stolen over $2, 500, 000

Maybe bharat b. Masrani, president