TD Bank
Reviews and Complaints

My family holds 3 separate accounts with TD..I figured to sign up an acct with them as well. All I can say from the initial process, which is only two weeks, I was put through total aggravation. When I opened up the account in Little Neck, I was not given a bank card, they forgot. I went to different branch the next day (elmsford), spent an hour waiting because they tried several times to print me a card, but had complications with their their machine. I had to wait for Monday to go to a branch in Woodbury and finally got one!

I called TD on Thurs26th and asked if they allow over-drafting, I was told sure only $50 for now until we see your banking history but was never told it would cost $35 per transaction. Unbeknownst to me, on Friday, actually Thursday after midnight, I charged $44 & $10. By Friday afternoon, I deposited my pay check of $800. I made several more transactions over the weekend and by Monday the 30th, I seen $105 overdraft fees apply to my acct. I was so upset, I called TD's 800 # and spoke to a representative. I explained that I was so unaware that I would be charged $35 per transaction for anything over-drafted. Why would I or anyone charge $10 or $44 to get slapped with $70 in fees. Since I've been with other banks outside of TD, they did not allow for any overdraft and yes, they would charge $35 fee for making any transactions. So besides not being told by the bank, my perception was "Oh, if they allow over-drafting, there would be no penalties. Apparently, I was totally wrong and misinformed. After spending 45 minutes on the phone with the rep, she said we can only credit you $70 but not for all 3 charges. (I was driving and failed to get her name but all calls are recorded so Im sure this is not a problem to find out who it was). I asked to speak to a supervisor, her name I think, was Alicia, she said I can only credit $35 of the 3. I told her this is so inconsistent with what I was just told. She was not nice and was doubting what I was saying about the rep before her, I really couldn't believe how she responded. The conversation pretty much ended as I was just so frustrated at this point. I called the branch where my husband mainly banks in Elmsford & spoke to a Maria. I explained the problem. She said I have to speak to the manager, John and we will call you back. No one called me back after the whole day passed so I decided to call again today and Maria was off but was able to speak to John. He apologized but said we were so busy that Maria didnt convey our conversation to him. So I had to re-explain it to John, for another 30 minute call. He said he has to get all his fact together before he can assist me or possibly resolve anything for me.

Im just baffled by the horrible treatment & experience I've had with TD all within 2 weeks of banking with your bank. Furthermore, one would think after our family holds 3 account with TD and now 4 account with them, they would care more about that then $35 banking fees. My experience for the 2 weeks have been nothing short of poor customer service and I am totally surprised to learn this is the way they handle their customers.

Greetings! I am writing not because to get that person in trouble whom I have encountered today. I just want to really burst out! I'm just really really upset! It is just really getting annoying for these people who keep introducing themselves as a manager on a wrong conversation. There was this one time when I called the bank to speak to the specific person however this guy who answered the phone said that the person was not available at that time. For some reason he just introduced himself as the manager named Troy even if I did not even ask for it. My point is, introduce yourself as a manager if you like to ask about my experience as a customer or anything that is conversation related. What happened to me today brought me back to that past. So I chose to confront that lady away from other people inside the bank since I did not want to embarrass her. First, I did not like how she approached me while waiting for my turn. Why the freaking goodness she was raising her voice at me? So I told her, that she did not need to raise her voice. She said, that's just her, people kept telling her that she have a loud voice. Even though, you can actually tell the difference between a loud voice with a nice approach vs having a loud voice and being an unentertaining one. When she introduced herself as the manager of the Naaman's branch, I then said well then she needs to be a role model. She did not even give me my key after getting my safe deposit box from the thing and that since she's a manager she knows the policy rules and regulation. I just can't deal with that kind of attitude. This is just a summary but you can ask the person inside that room counting some cash if you would like a witness. If people just know how to communicate properly, it will not come to this. If she treats her customers like that what more if it comes to her employees or maybe she's just racist? Oh well, I'm still going to be a TD Bank loyal customer since the hours is convenient.

my name is tamer kasem i have a checking account with your bank and they freeze my account for more then a month all my payment been returned and they causes me a lot of loose and other business lose too totaling over $20000 so fair. also every day i have to go to any branch and wasting at least 2 to 3 hours a day .
i need to still this with you before i go to the court and start making complain
for the record every time i used my card and has law balance you charge me $ 35 totaling last month $ 325 .
now i need my money and the lost i have because of you.

Deposited a $6400 dollar cheque on Friday morning. Deposited at branch instead of atm so could be released in shorter time ONLY 3-5 business days. Called toll free number and told by JAS id # 30215 a very unsympathetic rude individual...told me I do not have access to funds till Friday the 15th! The 14th is 5 days NOT THE 15th but told me I can look at the funds in my account on the 14th and think of all the things I need to pay for but still can't use funds till Friday. SOOOOOOO RUDE! and then ridiculed me that I could not count 3-5 business days. This [censored] is a supervisor with extremely poor skills with the public. Very disappointed with TD yet again. Should have known to take my business else where.

We went to the TD Bank on victory Boulevard, Staten Island 10314 to open 3 bank accounts on Sunday, 09/10/17. The lady who worked there was so rude. She didn't even ask us to sit down and clearly acted as if the bank was too good for us. We obviously did not open any account, as it seemed like she was definitely being derogatory and racially discriminating. We wanted to let the bank know about our experience and how they probably are losing out on potential customers!

Hi,

I have been advised by the TD bank Regina Canada officials to contact you directly for the clarifications.

I submitted 4 drafts of USD8000/- each to my subject USD (foreign Currency) Border less TD bank account at Regina SK Canada payable at Mashreq Bank New York USA.

I have been advised latest that the deductions were made by Mashreq Bank alone @USD95/draft which comes up to USD380 on 4 drafts.

Can you confirm what are your draft clearing charges?

I did such clearance at a number of times and never experience such a big deduction.

Can you expedite and advise at your earliest.

Thanks & Regards,

Aijaz Hashmat

4603 Solie Crescent,
Regina S4X0B3 Sk Canada.

Tel: [protected]

My husband and I have a joint checking account. I write out a check once a week for him to cash. We have direct deposits. A teller sent my husband a personal note in a TD bank card. Hoping to see him around, etc... I went in the next week and the teller took off and hid! Very unprofessional! I didn't know who she was at first. I never seen her at the bank and she has never seen me at the bank. I feel like she has gone into my files and looked up who I was. I have been a customer for at least 20+ years. I will never go back to the bank as long as she is working there. I think she should be fired! Hopefully I won't have to change my bank. Hope someone can help me with this. My email [protected]@aol.com Thank You!

Several months ago my account was frozen. I have been told it must be reviewed by the fraud division. Meanwhile I have no access to the money in the checking account and the bank manager has told me it may take up to 2 years to clear this up. I would like to expedite this process so I may use this account on occasion. The bank manager has contacted the department but has gotten no satisfaction and tells me there is nothing she can do to change the status of the account.

Hi td

I'm a costumer at your bank and soon not to be ..
I had a saving with 700 dollars in it, my card got used in nj and my savings is gone . I put the claim in twice and they both got denied .

It's really sad that you trust your bank with your money and then your hard working money is gone like that, i wasent in nj or even near the place when this happen . I don't go to jersey .

So now my 700 dollars gone and I have to start over . Not good at all !

They claim to be most convenient bank, but to my opinion it is more inconvenient one. They sent me a package asking for documents for the loan application processing, but did not tell me where to send. No address, no fax number, and there was no online upload option either. I called the general service phone number several times, and each time after a few transfer options, but still got no one available to answer such a simple question. The listed loan officer did not even contact me back by an email or a phone call.

I OPENED a td bank account after all of their advertisement of how their customer service was. What a mistake. After opening my account on line I should have ha some clue when my visit to finish the opening of the account took 4 visits and then had to visit a different branch outside my city because the banks in my city's customer service were very bad and they could not care less. After finally getting the account open and one day answering an online td bank verification question wrong a couple of times they locked my online account and after calling their different 800 numbers for an entire week and spending up to an hour waiting listening to their advertisements of how great they are for over an hour each time I decided to visit their branch to get it unlocked. Needless to say to 5his day my account remains unlocked with no help to customer service. I have emailed left messages and waited for over hours at their branch and no help. Do yourself a big favor do not use this bank. Especially if you are in business. This is a lossy bank.

My fiancé and I recently purchased a home, so as first time buyers we are eligible to participate in the Home Buyers Plan (we can withdraw our funds from our RSP and use them towards our downpayment).

My fiancé banks with RBC, so we met with an advisor on a Friday afternoon and his RSP was in his checking account the next day.

Since the rest of our weekend we do crazy, I ended up making an appointment at TD on a Sunday afternoon (that's about the only positive thing they have going for them, their hours).

After meeting with an advisor who didn't really know how to handle the process (he was young and new so I get it, you need to learn somehow) we were informed that my money would be in my account by Tuesday (since Sunday is technically not a business day). "Great!" I thought, perfect timing.

So then Tuesday hits - no funds. Wednesday - still no funds. That evening I stopped by the branch I went to process the paperwork at and they said there is a new process in effect in which they need to ship it out to head office or something and it may take another business day. Fine, whatever, I can wait one more day.

Thursday hits - no funds. Friday - no funds.

In the 10+ years I have been with TD, they have really never done anything for me, and now at such a crucial time (when I need MY money to purchase a home) they continue to drag their heels.

I was in my first car accident last year in which my car was written off - I went to TD to secure an auto loan and was denied. First Ontario came through and I purchased my new car.

I was looking to add my partner to my vehicle insurance with TD a few years ago, but because he had an accident on his record I was told that not only would he be denied to join my policy, but they would actually be letting me go as a customer once my policy expired for simply even requesting a quote with him on it (what?)

Absolutely garbage customer service and just a terrible bank overall. Oh, and did I mention my monthly fees? Now $16 a month almost, plus the $3 ATM penalties.

It's safe to say once (or if) I ever get my money, I will be ditching TD and taking my business elsewhere.

PS. The "cool, young hipster" imaging that you're using in your promos makes you look like total [censored] bags, TD.

i was in the td branch on 1188 Clifton ave, Clifton I was really frustrated of there overdraft fees over the past yr. i went in and the manager called Rosa Quinones was at the customer service desk. i wanted to tell her how i overwhelmed by there overdraft fees and i was really happy with them up until last yr when everything began down wards with there fees worth of thousands of dollars when u add up. she didn't even have the patient for me to take the sit yet and told me if i wasn't happy i can take my bussines somewhere else.. than she began telling me that the td banks policy changed last yr and i had to keep a pen and paper with me at all times to keep track of my spending and write it down everytime i use my debit card and not to trust there online banking. she tried to humiliate me she was looking at her coworkers and laughing at all time making fun of me!

I came into a TD Bank located at 7955 Metropolitan Avenue I wanted to cash my check recently I had a name change and gender change I also wanted to open up an account I provided them with i d court documents birth certificate social security card bank cards anything necessary to cash my check I decided to open up the account first so that I am not charged a fee for cashing I was sent to a person by the name of ravita she was looking at me awkward then stated to me that she could not open up an account for me because I do not live in Brooklyn or in the area I reside in Staten Island I said I've never heard of I can open up an account wherever I please it has nothing to do with where I live I'm providing you with the documents she stated again that she will not be able to open up the account for me so I went back to the front to cash my check instead and the same person who service me at the front told her that I came back and now they denied me service when she was just about to cash my check before I went to open up the account I should be able to open up my account without having a problem because of my gender sex preference I had all documents necessary to make my transactions and was denied service I am very upset

I have been hit with thousands and Of dollars I n overdraft fees over the past 2 years. Mostly due to the order in which Td bank processes checks. Over the weekend all pending checks are subject to order processing. Starting with the largest amounts to the smallest making not one check overdraft but all of them overdraft. Results are maximum overdraft fees

I go to the td bank on memorial drive in chicopee mass 01020 all the time and buy coins from the manager herself, but the teller today at 1:45pm, ..a stalky Puerto Rican girl (didn't get the name), but she displayed some of the worst customer service I've ever experienced! AND I WORK IN CUSTOMER SERVICE so I know..she was rude, called me a liar and offered absolutely no customer relation skills at all. And another woman, I think a supervisor stood right there and let this girl berade me. Which is also not professional. I'm going to go in monday and complain to the manager anyways, but I was so offended I literally left very angry. All I want to do is bank, that's all...it shouldn't be this hard..thankyou for your time..j.c.

This is not the first time that something like this has happened. But today I decided to put my frustation and disappointment in black and white.
On Friday July 7, 2017, I went to the TD branch located at 801 W 48 St. Hialeah 33012. When I arrived at 11:45, there were only 6 clients, including myself. Only 2 employees were providing service. I had to wait approximately 45 minutes. More people arrived and there was a long line. I told one of the persons in charge to try to get more people behind the counter, but he said that it was normal because they are the busiest branch in Florida.
Please, check your security videos and you will see the amount of people waiting.
There were many employees just walking around, doing I dont know what. There were not working with clients, which is the most important thing for a good service.
Thank you

On Tuesday May 30th, 2017 I went to the TD Bank branch on 6th Ave. with my two daughters to get papers notarized for them. We sat in Mr. Suresh Maharaj (ID# 597240) where he refused to notarize my daughters' papers after they provided him with a valid, government-issued ID, their passport card. He claimed that it was an invalid ID and that he couldn't sign the papers with it even though we were there a few days prior to get other papers notarized with a different notary in the same branch, and he did it without an issue (we presented the same ID). Mr. Maharaj was very rude, not letting us speak and left to tell the other notary that he was no longer allowed to notarize any other papers for us. Mr. Maharaj also told us to leave and began raising his voice at us even though the ID was valid, telling us that he needed to see a physical passport despite us showing him a passport card. Afterwards we went to a different bank and got the papers notarized with the ID we presented to him without a problem. I have been a long time investor in TD bank and I do not appreciate being treated disrespectfully.

Respected sir,
I went to TD Bank 465 kingshiway and there is my account.. i saw there were three customer care service representative but two of them were busy and one of them was free.. they keep me to wait for no reason. I waited 35 mints and i left without any talk. It was urgent because someone else is using my account. Is that your customer take care?

I have been banking with TD bank for 6 years and have always had a pleasant experience. Walked into the location in ocala and they changed that for me. I had to deal with a woman who was in a rush and inacurrate. Janis informed us multiple times during our transaction that she was off the clock and had to get home. In turn, she was rude, and rushed through our deposits. Claimed we gave the wrong amounts and asked us to recount the money ourselves. The amounts were correct. Janis is not a competent bank teller and lacks the appropriate customer service skills. Two deposits should not have turned into a 20 minute ordeal